This review is for the time I came in when there was no one in the store so I got a lot of…read morepersonalized attention and help. I have been a catbird fan and collector for awhile, I've had their permanent bracelets on for years with no issues. I saw they started doing permanent necklaces so I came in to get one. Heather was super friendly and helpful. She took her time and helped me try on a few different options and I felt confident with my choice at the end of the day. The "zapping" was super easy, no loud noises or popping sounds. They put a thick leather piece between your skin and the welder so you feel safe. Fyi this Georgetown location has the one of a kind cherry blossom pendant. Super cute but I held off to see what would go on sale for black Friday, hopefully I don't regret it!

I have loved Catbird ever since my friend first introduced me years back. This was my first visit…read moreto the Georgetown location and we made an appointment for another zapped bracelet. I really love their jewelry - it is dainty yet durable. I've had several of my pieces for years, and added another this time. I now have 3 bracelets and 3 rings, all that I wear daily. The customer service here is fantastic and the prices are reasonable for the quality. Highly recommend stopping by any of their stores!

We had a great experience! We stopped in due to an issues with some earrings, and Steven was so…read morehelpful! Not only was the issue resolved, but I also got my jewelry cleaned (for free) and we really enjoyed chatting with Steven. The showroom had some beautiful jewelry, too. Five stars!

We chose this location because I fell in love with a particular ring, and the customer service was…read moreso great we will probably purchase our wedding bands from here! It's totally fine if you know nothing about rings- the associates will walk you through the ENTIRE engagement ring process. They'll teach you about the importance of cut, carat, clarity, color and most of all COST. They also have lab grown diamonds which are a great economical and ethical choice if you're looking for a diamond you can feel good about.

I remember purchasing my first Gorjana item back in 2019. It was a pair of earrings that a friend…read morerecommended to me because she knew I liked gold dainty jewelry. I remember when I bought them I was really impressed by their lifetime warranty policy (if any pieces break they'll replace them) and so grateful that even years later they still uphold this. Fast forward to today, 2025 I'd recently had a necklace break unexpectedly that I'd gotten for my birthday last year. I stopped into the DC Gorjana location to see if they'd be able to assist. The associate honored the lifetime warranty and made the process quick and easy for me to find a replacement. Gorjana not only has beautiful rings, bracelets, earrings & necklaces at great price points. They also have wonderful customer service and it's what has kept me coming back year after year. With other 10 different jewelry pieces I will continue to be a customer of theirs and recommend to others.

I'm always on the hunt for earrings. It's the one jewelry I will change from time to time. I have…read morealways wanted to look at gorjana's jewelry in person. I had the opportunity recently. It was perfect. I was helped while I looked around. I was able to try on various pieces. The one sales clerk was kind enough to put on the flat back studs I bought because it's so hard to put them on with my nails. So above and beyond! The products in store were all very cute and stylish.

I purchased this pair of gold earrings for a very special day. The shipment arrived earlier than…read moreexpected. Lovely packaging, and above all, the earrings looked amazing on me. Everyone completed them throughout the day. Amazing product! Thank you so much!

From the owner: We only use superior quality diamonds and fine metals. Our respect for the environment, nature, and…read morehumanity translates into the ethical efforts and practices we live by. Our artisans ethically source conflict-free diamonds and recycled precious metals. FREE shipping with 4-5 day USPS First class mail. FREE returns and exchanges within 30 days from the date of delivery.

Was in town for my sons wedding and needed a link added to my watch. I was on foot so went to the…read morenearest jeweler and they didn't do repairs but referred me to Market St. I walked in and was greeted with a lovely smile and had my watch repaired in 5 minutes! Recommend!

A $500 non-refundable deposit to LOOK at a diamond should tell you everything you need about this…read moreplace. I was on the hunt for a lab grown diamond but happened to see a natural diamond I really liked. I emailed to make an appointment to see this diamond in person, and they responded that natural diamonds require a non-refundable deposit of $500 to VIEW EACH diamond. Not to buy, not to place on hold, just to look at. I would understand if they wanted a refundable deposit to make sure I showed up for the appointment or a smaller fee of $50 for shipping/insurance but $500? I asked for clarification on why this amount was so high, and I was met with an avoidant non-answer (see photos of the email chain). I wanted a lab grown diamond, which for them, would not require deposit to view. But, this experience raises red flags that I don't want to do business with them, lab grown or natural. I felt it necessary to leave a review for the community to be aware.

Almost went to a competitor and so glad I didn't. I love that they used single use needles which…read moreallows precision and ease of pleasure. I was lucky enough to get Dom and he was phenomenal. It wasn't painful as I thought. He said breathe, applying a little pressure, push push, and breathe out. It was that easy. I settled on a Tragus and Flat Helix. I absolutely love them. I'm praying no infection with constant cleaning (2x a day) and great healing. The girls up-front were phenomenal. They were all positive and reassuring. They took their time with me, answered all questions, including showing me options with position on the ear. I valued the time including their positive energy.

I had a great experience at studs. I was nervous but the staff were very friendly. The attendant…read moregreeted us when we walked in, and she helped me decide on which piercings to get and showed all the jewelry options. After signing the waiver I got called back by my piercer (Kayla), who was friendly and made sure the markings were in a good spot before then I got pierced. I received aftercare instructions by both the piercer and the store attendant as I checked out. I will be coming back to studs if I decide to get more piercings. :)

On a stroll through Cady's Alley in Georgetown, we ended up inside Jewelers' Werk Galerie. From…read moreoutside this tiny store there is barely a hint of the dazzling treasures you will find inside. All of the extraordinary pieces of wearable art on offer here are stored in drawers. Opening each one means finding a slew of surprises from bracelets to earrings to necklaces and rings. The pieces range from whimsical to architectural. My friend and I couldn't stop gasping and saying to one another, "Look at THIS!" From lucite to rubber, silver, plastic and even flower petals, extraordinary pieces are crafted from rather ordinary materials. The results? Stunning! If ever you've sought an inimitable gift for someone special be it your mother, finacee, sister or wife, this is where you ought to be shopping. Never in one place have I seen so many exceptional and beautiful creations.

This store is the most consistently innovative jewelry store in all of the metropolitan area since…read moreit's opening. The jewelry is outstandingly varied and is priced from very high to very affordable. Do not forget to look in all the drawers -- great fun and full of treasures. The staff is fully knowledgeable about the jewelry and the jewelers. One staffer even helped me to find galleries that carried an artist I was looking for but they no longer carried. I cannot say enough about the jewelry, the staff, and the store. Gayle Monkkonen

This was my second time visiting The Phoenix. Very cute shop with a unique inventory. I was able to…read morefind a cute gift for my brother. I do agree with other reviews, the employees watch you as a hawk, but I just ignore them. The cashier was very nice and even offered to pack the gift, free of charge! I will the wrapping paper would have been Christmas colors instead of a bright yellow. Most items are on the expensive side. Still, I'll be returning... probably for Mother's Day.

Update, Aug. 27: The owner responded publicly here saying she had "looked into" the incident and…read morewould be happy to speak privately. Yet no one from The Phoenix has actually contacted me by email or social media, despite the store continuing to view my posts about what happened. Several brands carried by The Phoenix, meanwhile, have reached out to me directly because they do not want their names associated with this kind of customer experience. What is most troubling is that reviews describing racial profiling and discriminatory treatment at this store go back to 2016. That is a decade. At that point, this cannot reasonably be treated as an isolated misunderstanding or simply a customer "feeling this way." If The Phoenix has been aware of complaints like mine for years, what action has actually been taken? Were those customers contacted? Was the conduct investigated? Were policies changed? Was anyone held accountable? A public Yelp response offering to speak "if I'd like" is not initiative. After ten years of similar complaints, the burden should not be on customers who felt profiled or humiliated to pursue the business for a conversation. If these concerns are genuinely being taken seriously, that should be visible in the behavior of the business, not just in the wording of its review responses. -------- At 44, I have never experienced treatment like this in a retail store and I've never written a review, but this warranted one. Following a conference in Washington, D.C., I stopped into The Phoenix and asked to try on a ring. An associate was helping me when the manager, Bonnie, followed us over. When I reached toward the open case to indicate the ring I wanted to see, she reprimanded the associate in front of me, instructed her to lock the case, and made the interaction feel as though I were being treated as a theft risk rather than a customer. Being Latina, the experience felt like racial profiling. I cannot speak to intent, only to the effect: feeling watched, suspect, and unwelcome. Founder to founder, I also found the judgment behind the interaction striking. Much of my own work centers on brand, customer experience, and how businesses earn trust. In a multi-brand store, where customers can easily buy directly from the designers or elsewhere, this kind of treatment is especially short-sighted. Even before that interaction, the atmosphere felt unusual. Bonnie was having staff stand by while she tried on clothing, creating an environment that seemed centered more on the manager than the customer. On Women's Equality Day, the irony was difficult to miss. Women are not exempt from treating other women badly. We should expect better.

After my initial 1-star review in Dec 2025, a few emails have been exchanged, and my problem has…read morebeen solved to my satisfaction. Thank you. It shipped back to me in the same overstated, bulky box. I'd be happier to see the size reduced by 3/4 to better our environment.

I'm really disappointed with our experience here…read more When we first walked in, we were greeted and initially assisted without any issues. However, once we sat down, things completely shifted. Our sales associate brought out two sets of ring options -- and then essentially disappeared. There was no walkthrough of metal options for men's or women's bands, no explanation of customization choices, and no guidance at all. We were just handed rings and left to figure it out ourselves. I kept having to ask, "Do you have more? Are there more options? Can I see more please?" It felt like pulling teeth just to see additional selections. At times, it genuinely felt like he was reluctant to show us more -- almost as if he just wanted to rush the process, get the order submitted, and move on. That's how it came across. What made it worse was noticing other couples being shown a much wider selection and having options thoroughly explained by their sales associates. They were being engaged with, educated, and guided through the process. We weren't even told additional options were available unless we specifically asked. The overall experience felt very cold and hands-off. I will say another associate kindly checked in on us and asked if we needed anything, which we appreciated -- and honestly, looking back, I wish we had accepted the help. But we wanted to give our assigned SA the opportunity to do his job. On top of that, everything had to be processed online, as they don't take payments in-store. We went ahead and placed our orders, but three hours later, we were still bothered by how disengaged and transactional the experience felt -- so we canceled. I'd rather spend my money somewhere that values customer experience, especially for something as meaningful as wedding rings. It's unfortunate because James Allen was always on my shortlist for wedding jewelry. After this experience -- and seeing similar reviews -- I won't be returning. I just hope the refund process is handled promptly.

This is my first time in a Pandora store period. Sure, I've heard of them but never went in one…read moreuntil now. I was trying to think of something to get my mom for for her milestone birthday (yes, all birthdays are milestones but you know what I mean). My sister got her theatre tickets, a day at the spa, dinner and a cruise. I guess she's trying to prove that she's the good one [insert eye roll]. Anyway, it didn't take long before Pandora popped into my mind. This location is not too far from my job so I went on a Friday after work. It was it was empty except for one other customer and then all of a sudden, it got crowded (the employees called it the Friday evening rush). Salesperson Shahgol assisted me and I think she did a great job. I was interested in getting a bracelet with a charm that had my mom's birthstone. She showed me an already created set called the Elegance Collection. I thought it was perfect and the additional birthstone charm when well with it. As luck would have it, there was a promotion in the store--if your purchase is at least $125 dollars, you get a free ring (value up to $65). Since my purchase was double, I got two rings. Shahgol said that I could give my mom the other ring. Umm, no--the bracelet is for mom, the rings are for me! I can't believe that it took me this long to go into Pandora. I think you could fine just about anything in here in terms of jewelry. The customer service was great. I'm already looking forward to my next visit to Pandora.

This was the only Pandora in the area to have the promise ring that I wanted in my size. I ordered…read moreonline and picked it up from the store. It was a nice and easy quick process. If the location wasn't too far from where I live, I would probably go back.