This place is amazing. He was able to resize my new Citizen in perhaps two minutes, and was…read morepatient as we adjusted it to make sure it was the perfect fit. Charged very little and was patient with my kid who explored the fascinating antiques in the shop. I'll be coming here for everything I need watch and clock related!

The clocksmith was quickly able to ascertain the issues with a quite old cuckoo clock. He resolved…read moreit in a an efficient and timely manners. As we waited there, walk ins came in with various types of watches, he fixed them all! Ask for Harry the Parrot!

Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

Fast and courteous service for battery replacements. Have used this location many times and always…read moreleave happy with the service provided.

I needed battery replacement on my Shinola watch. The local dealer wouldn't do this work. They said…read morethey have to ship the watch to Detroit for battery replacement. I'm glad that DJ did this for me. The wait time was minimal.

Almost Perfect - Liljenquist & Beckstead in Montgomery Mall…read more After 3+ years on Rolex waitlists at Liljenquist & Beckstead. On a random Sunday I decided to visit Liljenquist & Beckstead in Westfield Montgomery Mall with real hope. My mom has been buying jewelry from them for years and recommended the store to me back in 2020, so I knew the service would be excellent. I left impressed by the team and even more motivated to keep working toward my dream watch. I've been grinding for over 12 years. My partners and I recently launched our own business, and it has exceeded every expectation. This success has me ready to invest in a meaningful piece the Rolex GMT-Master II "Bruce Wayne" something I can wear every day as a reminder of the grind and eventually pass down to my kids as a family heirloom. Jeff Kaufmann was fantastic. He was super nice, took his time with zero pressure, and thoroughly explained every detail of the Bruce Wayne, including exactly how to set and use the three time zones on the GMT function. His patience and knowledge made me feel like a valued client rather than just another name on the list. The whole team at the Montgomery Mall location was professional and genuinely passionate about watches. This visit alone earns a strong 4 stars. I'm holding the 5th star in reserve for the day I get that lucky call when my Bruce Wayne becomes available. If you're a serious collector who's been waiting, I highly recommend stopping in and asking for Jeff you'll be in good hands, just like my mom has been for years. Thank you Jeff Kaufmann and the entire Liljenquist & Beckstead team. You've earned a loyal future customer (and probably my kids' future visits too). Looking forward to coming back to complete the story.

Michelle did a superb job of finding the best 20th Anniversary wedding gift. Her attention to…read moredetail, professionalism, and patience was perfect. Definitely stop by and see her when you are looking for the ultimate gift.

Amazing Owner and the Manager../ Tech I have been a Loyal…read moreCustomer for last 34 years. Great service. Excellent customer satisfaction.

I can only speak to selling silver here. I had a piece of sterling silver (spot price today of…read moreabout $1/g). The piece weighed 80g and he offered me . . . $10. I totally get that I can turn down his offer, which I did, but it speaks a lot to his character. Also, I asked why he offered so little when he acknowledged it was real silver, and he said it had "low" karat, which doesn't even make f**** sense. We went to Congressional coin in Rockville and got a fair price of $56 for the same piece the next day.

Matthew helped me pick out a wonderful birthday present watch for my wife. He is kind, patient, and…read moreextremely knowledgeable. He did not pressure me at all during the process, and he gave me a wide range of options at different prices. I would absolutely go back here if I needed another watch or needed a watch repaired.

They were quick, attentive and complimentary as they serviced my watches. I was in and out in what…read morefelt like 15 munutes and had both of my favorite watches back in service. I will highly recommend and know where I can go next time I need to get help.

They did a great job resizing my new watch. The service was quick and affordable. I will for sure…read morego back for any other watch and jewelry services

They were robbed at 3 AM the night of the blizzard in January 2026 and all the display cases were…read moresmashed. This was clearly premeditated, when the store would be least accessible. The disabled cameras and alarms. I just learned this last week. This is a 1 location business, the more we can support it while they recover the better. They do a great job with fixing watch bands and replacing batteries and presumably any other jewelry repairs as well as selling jewelry.

If you're ever looking for any jewelry services, from repairs to events to shopping for a…read moresignificant other, look no further! The team here is exceptional with amazing customer service, repairs at no additional cost, knowledgeable recommendations related to events in the area, and a stunning selection of jewelry to shop from.

I had a great experience with Tom at Bethesda Jewelers. I brought in a diamond necklace that I had…read morerecently purchased because I wanted an independent opinion on its value. Tom was extremely knowledgeable, straightforward, and generous with his time. What really stood out was that he actually put me on the phone with a wholesaler so I could hear firsthand how the piece would be valued in the secondary market. That conversation gave me a much better understanding of the difference between retail pricing, replacement value, and what jewelry is actually worth on the open market I really appreciated Tom's transparency and professionalism.

I only had a very small job to have done. I needed my wedding ring resized. The people here treated…read moreme as if I was buying some of the beatiful jewelery in the window. They treated me with kindness and repect. They got the job done in just a couple of days and did a great job, at a very reasonable price. I highly recomend them.

Excellent small family owned jewelry store on Norfolk in Bethesda. I've had rings re-sized, one…read morering re-designed, and purchased one ring new. I've been very happy with the workmanship and personal attention. Very low pressure and excellent attention to detail.

I came on a Sat afternoon and thanked him for being open on the weekend. One of my sub-dial hands…read morehad come loose in my watch and he said he thought he could fix it right there. About 5-7m later, he did. Solid. During this time he was helping his neighbor with a flat tire so had a machine pumping air outside and he tried to help them at the same time. I thought that was cool that he was trying to help them. I also talked to him about the business of watch repair which he told he had only been doing for 7 years(!). At the end I asked if he could break a $100 bill and he did! That was again cool. Really down to earth guy and just super pleasant to to talk to. Charged me $30. I offered to leave him $5 for tip and he turned it down. He said, he named his price. Will come back and get my watch maintained by him in the future.

Brett does excellent work! This is a GEM of a business and I can't recommend him highly enough…read more Superb customer service, expert craftsmanship, timely repairs and fair pricing. He is a very honest guy that I trust 100% w/all watch-related repairs/rebuilding/replacements. No matter the brand, Brett gets the job done - a true craftsman!