Almost Perfect - Liljenquist & Beckstead in Montgomery Mall After 3+ years on Rolex waitlists at Liljenquist & Beckstead. On a random Sunday I decided to visit Liljenquist & Beckstead in Westfield Montgomery Mall with real hope. My mom has been buying jewelry from them for years and recommended the store to me back in 2020, so I knew the service would be excellent. I left impressed by the team and even more motivated to keep working toward my dream watch. I've been grinding for over 12 years. My partners and I recently launched our own business, and it has exceeded every expectation. This success has me ready to invest in a meaningful piece the Rolex GMT-Master II "Bruce Wayne" something I can wear every day as a reminder of the grind and eventually pass down to my kids as a family heirloom. Jeff Kaufmann was fantastic. He was super nice, took his time with zero pressure, and thoroughly explained every detail of the Bruce Wayne, including exactly how to set and use the three time zones on the GMT function. His patience and knowledge made me feel like a valued client rather than just another name on the list. The whole team at the Montgomery Mall location was professional and genuinely passionate about watches. This visit alone earns a strong 4 stars. I'm holding the 5th star in reserve for the day I get that lucky call when my Bruce Wayne becomes available. If you're a serious collector who's been waiting, I highly recommend stopping in and asking for Jeff you'll be in good hands, just like my mom has been for years. Thank you Jeff Kaufmann and the entire Liljenquist & Beckstead team. You've earned a loyal future customer (and probably my kids' future visits too). Looking forward to coming back to complete the story. read more

Liljenquist & Beckstead - Bruce Wayne!!! - Jewelry Near Me - Bethesda, Maryland

Michelle did a superb job of finding the best 20th Anniversary wedding gift. Her attention to detail, professionalism, and patience was perfect. Definitely stop by and see her when you are looking for the ultimate gift. read more

This store has been one of our go to watch store since moving to the DMV and Michelle has been one of if not the best sales person. A lot of other locations would brush you off after the initial conversation but Michelle would contact us routinely to ensure we're informed and treated as priority customers. read more

Walked in the store to look at a Rolex and told that I couldn't look at the Rolex's without an appointment. You do realize the website says appointments aren't required. read more

Two weeks ago, I stopped by Liljenquist & Beckstead in the Westfield Montgomery Mall to inquire about Rolex Datejusts and TAG Heuer Formula 1 watches. I was readily welcomed by Stephen Soto, who was friendly without being overbearing. He proceeded to efficiently show me various Datejusts, pointing out the respective merits of various configurations. With his expert guidance I was able to quickly narrow my preferences, which he carefully noted. Stephen's excellent service continued as I looked at the Formula 1 models. He was especially helpful in selecting an appropriate size and band. When I returned two days later to purchase the watch (see attached photo), Stephen patiently sized the bracelet for a perfect fit. I also met several of his colleagues, all of whom were consistently cordial and obliging. I look forward to returning to Liljenquist & Beckstead in Bethesda for my Datejust and other pieces. Although a new customer, I heartily recommend this store. I have previously never posted a review on a social media platform, and this review is a testament to my enthusiasm for Liljenquist & Beckstead and Stephen Soto. read more

Liljenquist & Beckstead - TAG Heuer Formula 1 - Jewelry Near Me - Bethesda, Maryland

Stephen Soto was very friendly and helpful in getting my watch resized for my wrist! I would definitely recommend him for watch repair/adjustments! read more

Watch lost in service - Not much help Entrusted my Omega Seamaster to L&B for service. It was sent to Omega. Because it was lost AFTER servicing during shipping back to the store, I was told L&B would accept no responsibility. Because my watch was a quartz model and Omega does not make them anymore, Omega did not offer to replace like-for-like and only offered a compensation slightly above market value. Since I cannot replace the watch with that amount, I was now forced to spend thousands of my own money if I wanted a replacement Seamaster automatic. I asked L&B (the store I entrusted my watch to) for a modest discount on a new watch (nothing ridiculous, maybe 15% to help me breach the gap) and I would pay close to $2k of my own money. Sadly I was offered NOTHING. The service repair manager was diligent enough to help me communicate with Omega, but as for the store side of L&B, I received zero sympathy. I walked into a brick-and-mortar store to get good customer service. L&B is a 40+ year old business with millions in merchandise and presumably a sizable marketing/PR budget. Since I was told lost watches are an extremely rare occurrence and I had received discounts before, they could have chosen to help me buy a new watch and get a good review. Sadly they chose not to, so here is this one instead. read more

This store just opened a Rolex boutique to show off watches that aren't for sale. Dont waste your time coming here unless you want to be told there's no Rolex's for sale. This has been the case for over 4 years. read more

Some purchases are transactional. You go to the grocery store, you grab one of many off the shelf, and you buy the gallon of milk. Other kinds of purchases constitute the beginning of a legacy for the next generation. In those cases, where one elects to make such a decision can matter significantly. Liljenquist & Beckstead was an exceptional shopping experience. Following a relatively fruitless web search (let's all be honest - websites cannot approximate the impact of an in person presentation), a decision had to be made: wait until the busy holiday season and risk the throngs in open consumer combat or go early and avoid the melee. Strong consideration was given to the Tiny Jewel Box at Connecticut Ave in the District. When making certain kinds of purchases, what I value is personal care and attention. I also appreciate being able to come as I am (I spend all week in a suit - my weekends are for no shaving and baseball caps). This is not to say that I would not have felt completely within my rights to show up as I was...and sometimes, I feel as thought other options must be considered. In any case, getting someone on the phone was not possible (to their credit, someone did call me back but by that point - a decision had already been made). Liljenquist & Beckstead's selection of timepiece options within the brand under consideration were pleasantly comprehensive. It is refreshing having someone that knows the product intimately. As much as I thought I had done my research, there were several facts presented that were new for me. Ultimately, this particular type of product sells itself. Let's be honest - if you are looking for a watch, the $25 Timex at Walgreens cannot be beat. All things said, we were extremely pleased with the purchase decision. It is also nice having a location close to home in case there are any questions or if a steam cleaning is desired. May you always be as timely and timeless as a Certified Official Swiss Chronometer, my friends. read more

Liljenquist & Beckstead - Some stories are better left to the imagination... - Jewelry Near Me - Bethesda, Maryland

I had the pleasure of working with Michelle Chao of L & B recently. She was very accommodating, listened to what I needed, and was able to find the perfect piece to add to my collection. Her customer service and professionalism is top notch; I would highly recommend her, and look forward to working with her again in the future. read more

Wow. First class service. Walking into this store for the first time, each employee greeted me and I passed them. I was immediately offered water and my request to try on some watches in different sizes were accommodated. I had a very pleasant experience with Mohammad, the store manager, who answers my questions thoroughly. I felt comfortable and welcomed. Mohammad is a true professional, and very knowledgable about each item this store displays. Because of this experience, this will be my first stop for gifts and jewelry. read more

I have been going to this store for various needs and purchases since I moved to the area 15 years ago. That ends today. I went in for a simple issue that should have been a straightforward transaction. I recently purchased a new necklace for a pendant and the pendant needs the bail either refit or replaced, which is exactly what I asked for. Unfortunately I was handed over to some cantankerous old man who insisted on telling me that I had two options and explaining one that I didn't want (cutting my new necklace) despite my the fact that I repeatedly informed him I was unwilling to that. He finally got to the second option, which surprise, surprise was exactly what I asked them to do from the beginning. Unfortunately the curtness of this person just continued to escalate to the point where I simply walked out as that was clearly what he wanted from the moment I walked in the door. It was incredibly clear that such a trivial thing was unworthy of his attention and more trouble than it was worth for him to even provide the tiniest bit of human decency to a customer. While I'm aware that replacing a bail is not a huge money maker for a jewelry company that specializes in high end jewelry, I would expect them to at least have the decency to treat me as someone who might come back in the future for one of those expensive pieces of jewelry instead of a piece of scum that needs to eradicated. It's a shame that the actions of one person can ruin 15 years of positive interactions but that's exactly what happened today. read more

I walked in the store and the most serendipitous event you could possibly imagine happened: they had the exact 2024 model of the 2002 Rolex Datejust I lost last January while scuba diving in Kauai, Hawaii. The salesman, Joseph, and I were both floored by this happenstance event. Needless to say, I wrote a check immediately to buy my replacement Rolex Datejust. Joseph and I will never forget this event. It was almost divine intervention. The watch had just arrived and so had I. Joseph and I will be friends forever. The rest of the staff were great, too, including Mohamed and an Afro-American lady whose name I didn't catch. She was so sweet. This is America working together embracing all our diversity and foreign imports like Rolex. How cosmopolitan! Makes me proud to be an American while embracing something nice from overseas. Thank you, Joseph and all your coworkers. read more

Highly recommend! I came in today and bought a watch. I worked with Mohamed and he was able to assist with all my needs. Very satisfied - great customer service, highly knowledgeable, and professional. I will surely be back to get more jewelry here. read more

I came in today and bought a watch. The new space is very nice. I had an exceptional experience with Michelle throughout my entire process. She is hands down very professional and was able to answer all my questions about different timepieces I was interested in. I highly recommend Michelle. read more

I'm grateful to the team at Liljenquist & Beckstead in Montgomery Mall. And especially to Mr. Harold, the Sales Manager, and Mohammed, one of the reps, for making my dream of owning my first Rolex come true. I began my search for a new watch to compliment my Hamilton Khaki field about 4 months ago, and I was drawn in every direction, and wanted everything. Then after some research, I shortlisted about 8 watches, including an Omega Railmaster and a Longines Annual Calendar. Different prices levels, I know, but those were the two I was inclined towards. I went in to L&B on a rainy day, and proceeded to look at all the watches there, I tried on a few Omega's, including the Railmaster, but was unimpressed. And with the Longines, I quickly grew bored of that piece. Then I ventured off to the Rolex section and Mr Harold came over to assist me. Without any fuss, he gladly let me try out the Steel 36mm Oyster Perpetual and the Black 36mm DateJust. I also tried out the blue & gold date Submariner (quickly said no to that one). Then had a good conversation with Mr Harold about Rolex, quality, reliability and much more. We parted ways that day with him advising me to review my list of watches, narrowing down my choices, and also offered me a Rolex brochure. I came back home and feverishly started doing research on the Oyster Perpetual and the Datejust. And before too long, my Youtube page was suggesting everything related to either of those watches. And in between, I'd paid L&B a few more visits, hoping to do a direct comparison of the two I'd narrowed down to: White-dialed 36mm versions of both. But never had a chance to. Mr Harold admonished me to be patient. So I went back and studied both using the brochure and the internet. And ended up preferring the OP. On a subsequent visit, while trying the Steel Oyster Perpetual for the fourth time, I made it clear that I couldn't see myself with any other than the white-dialed one, and that the cyclops on the Datejust turned me off the longer I saw it. Then one day (much shorter than what I expected would be a wait going into 2020), I got a call from Mohammed letting me know that the watch was available and I asked that it be held for me to see it, and once Mr Harold entertained me again, I decided to purchase then and there. This long-drawn story is simply to say that the folk at Liljenquist and Beckstead were a great team to work with, being coureous and patient with me, and never leading me astray. I would recommend that everyone looking for a Rolex, or Omega, or Breitling, or etc... pay them a visit. And man does this watch keep time marvelously! I've had it a week, and it's still accurate! read more

Liljenquist & Beckstead - White Rolex Oyster Perpetual 36 - Jewelry Near Me - Bethesda, Maryland

Mohammad was very friendly and knowledgeable. He helped me to secure my dream watch, and I will certainly come back to this AD in the future! Very thankful for this experience. read more

My husband had been doing research on purchasing a Rolex and finally decided to go to a authorized dealer to see what they had in stock. After a few failed attempts of finding what he wanted, while we were leaving from one establishment I went online to search for another store to check for more authorize dealers near me. Liljenquist & Beckstead was one of the responses that came back so we decided to give them a call to see what they had in stock and to see if they had a particular watch my husband was looking for. When we called, we spoke to Ms Cindy and were told that they did not have that watch in stock, she told us that she insists us visiting the store when we had an opportunity to see what they had. My husband decided that we were going to go then while we were out. When we arrived we were warmly greeted and asked to speak to Ms Cindy. Ms. Cindy came out from the back room and we informed her that we were the ones whom she just spoke to on the phone regarding the Rolex. She was very happy that we came in and proceeded to show us the Rolex watches they had in stock. My husband tried a few on, but realized the ones they had wasnt what he wanted. Ms Cindy took note of the watches he was interested in along with size and told us another shipment will be arriving in about 10 days and she will contact us when she gets one in stock. Honestly we thought she said give her 10 days but it very well could be the excitement of purchasing a Rolex that caused the confusion. She gave us a beautiful gift bag with some literature on Rolex which was very much appreciated and we left. After a few days my husband was getting very impatient and was even considering purchasing one from the grey market. We made a second visit to the store about 3 days later to see if anything may have changed and to keep us top of mind. Ms Cindy informed us still no change in stock and assured us she will contact us as soon as she gets something. On the 9th day my husband was going to make that purchase from the grey market and before the person could get back to him, he recieved a call from Ms Cindy, and she told him his watch is there. He was so happy that she kept her word and called. She told him whenever he gets a chance to come in he may do so and he made time to go that day. He informed me that the service he recieved when they did the sizing to how much knowledge Mr. Muhammad had when speaking to him about his new watch and giving him valuable information was amazing. He is so happy with his purchase he is already planning to get another one for his birthday. We were very pleased with this company and definitely reccomend anyone looking for a Rolex, and even jewelry as well as other luxury watch brands to please visit them. You will receive exceptional service and view such beautiful items. read more

I recently purchased a birthday gift for my wife. Cindy as always was a pleasure to work with. Amazing customer service! Go see Cindy, and her spectacular team of professionals! read more

I have been purchasing Rolex Watches from this store for two years and I have bought multiple Watches from this store. I would highly recommend this store to anyone that is in the market for a new Rolex watch. Harold, Elaine, Sonia and Kathleen are some of the most friendly, helpful and knowledgeable Rolex sales professionals that I have had the pleasure of working with. I am a finance professor whose hobby includes collecting Rolex watches, mainly because they are a luxury item that retains it's value extremely well. It often takes me a long time to decide on a purchase. I have found their staff to be extremely patient with me and they truly care about their customers and my buying experience. I have been to all of the Rolex stores in the area and I truly believe that if you are in the market for a new Rolex watch, you need to start here first. You won't be disappointed. I can't say the same thing about the other authorized Rolex dealers in the DC area. I stop by every time I am in Montgomery mall to say "hi" and to see their new watches. I will be buying more Rolex watches from them in the future and I highly recommend this store and their staff. It is wonderful to get "small town service" in a large metropolitan area. Respectively, Randy read more

Best experience when it comes to buying a luxury timepiece (only have bought watches so far). The service and knowledge of the team is second to none. I really do regret buying timepieces from other stores in the DMV area from other sales associates that lack humility and courtesy when assisting a customer. Never had that feeling from this team...always pleasant. Mohammad goes above and beyond to help guide me to the perfect watch. If I drop in and don't buy anything...same great service every time. And that goes for the rest of the team. Harold is always happy to help adjust straps/links for pieces that I didn't even purchase from him. Elaine and Cynthia are so kind and welcoming, I feel like family every time I walk in. They know their stuff and always happy to talk watch. They are patient and provide a wonderful experience rather than the "are you really gonna buy this or not?" experience from other local stores. They value you as a person and not just see you as a dollar sign. Can't say enough great things about this place. Consider me a customer for life. -Omar G. read more

What a excellent luxury Jeweller. You get a service, what you expect from a fine Jeweller. Bought some jewelry for my wife from Sonia(she's the best) And really admire her services and follow up. I never found her pushy about the sales. You can clearly see their knowledge and experience about jewelry. read more

Liljenquist & Beckstead - Showroom - Jewelry Near Me - Bethesda, Maryland

As a first-time watch buyer, having a local jeweler near me like Liljenquist & Beckstead is unbelievably helpful. I am used to making most purchases online after doing significant research. However, when it came to purchasing a watch, I knew I needed to see the options in person and work with some directly. My experience was top notch. The store was clean & organized, and Cindy & Mohammad were informative, helpful, and welcoming. I am super pleased with my experience and new watch :). read more

Mohammad is a stand up gentleman and an extremely helpful and patient manager at L&B. I very much enjoyed chatting with him while making a purchase. The rest of the staff is friendly and helpful as well - I always feel welcomed here. Definitely would recommend this store to anyone looking for fine jewelry or watches. read more

Harold is the best. Purchasing a luxury time piece is a process, and never once did I feel any pressure from him at all. As someone who has decades of experience with sought after time pieces, I felt that he gave really sound advice. He was also very responsive when I reached out via email. Some time has passed since my initial visit to the store and he remembered what I was looking for when I reached back out about a year later. His funny life stories were a bonus too! Even my husband thought Harold's a pretty cool guy! Definitely going to be a repeat customer! read more

I came in having my omega serviced but started wandering around. Thank you so much to my sales person Harold who was very patient in explaining everything, and didn't even push the more expensive option. He gave me his honest opinions on the Rolex watches and it helped me finally decide!! Their senior manager Elaine is also the same...very accommodating, even shipping in a watch from a diff store for me to see. All their other colleagues were super friendly too!! I hope the service of my omega goes well so I can write another review since some haven't had good experiences here as I've read. I had an awesome experience! Thanks Harold n Elaine!! And nice chatting w Sonia n Helen too! If I wanna buy a watch again in the future- I know where to go! read more

I had a Great experience with the purchase of a Rolex men's Daytona.The staff is professional and first class. I shopped all over town and they met my demanding needs .They also serviced my Sons Tag Heuer and that as well went smooth. I would recommend them in the mall and will be back for future purchases. Gary F. read more

I went into Liljenquist & Beckstead today with a Rolex watch that I had bought online and wanted resized to fit my wrist. Mohammad assisted me and was incredibly helpful, professional, and nice. He also cleaned residue from packaging off of my watch and showed me how to set the time and wind it up properly. At my request, Elaine also took a look at my engagement ring and was very helpful in answering some questions I had about the setting and whether it needed any servicing from a jeweler. Neither of them charged me anything for resizing my watch or examining my ring and were kind and provided impeccable customer service. If I am ever in the market for high end watches or jewelry I will definitely come back. read more

This is from my review on google maps with slight modifications - I've been visiting this store regularly to look for a specific watch. I'll usually run into Mohammad or Sonia and they'll always take their time to help me with any questions, trying on watches, or just even to chat. Even though it took me months before I finally made a purchase, I greatly appreciate their friendly customer service that started since my first time walking into the store and would recommend anyone interested in watches or nice jewelry to start here first. read more

I have gone to L&B jewelry store to be sized for rings more recently and to browse their wide variety of jewelry on many occasions. Their customer service is very very amazing and their specialists are very knowledgeable, intuitive, friendly, and they really value their customers that walk in the door. I was helped recently by Lisa Wyatt to be sized for rings and to be advised on some David Yurman pieces I was interested in. She was very attentive to detail, suggested some wonderful jewelry pieces, and above all she was very friendly. We talked for about an hour and my needed service probably only warranted 15 minutes of her time, but she truly made me feel welcomed and we had a wonderful chat! I felt very comfortable shopping in the store and I love that I was greeted as soon as I walked in. If you get a chance to stop by here, see Lisa for your jewelry needs! She's awesome! She was also very great at giving advice for ring sizing so she's definitely the person I'd go to again if I needed help or to purchase an item. My parents have also shopped and gotten their jewelry pieces cleaned/repaired at this location for over 25 years and L&B customer service has never changed. By far this is one of the best jewelers in the DMV. read more

I walked in and was not acknowledged for 15 minutes and got glares. I immediately went to Chevy Chase and bought the watch I wanted from the boutique. Lost a sale and my recommendation read more

I really enjoyed having a store representative tell me that the 41mm Rolex DateJust, advertised on the official Rolex Instagram page, was "a fake" because she didn't know that Rolex made a 41mm DJ on a Jubilee bracelet. She continually referred me the Day Date and even pulled out the Rolex catalogue, in which I simply stated "your store hasn't gotten them in yet, it clearly exists." When I finally showed her the watch on Rolex.com she said "you showed me an all gold watch." At that point I swiftly exited the store. read more

Saks at Tysons didn't carry David Yurman in store so I called ahead of time, here, to make sure a David Yurman cross was available and it was, so I walked in and got immediately greeted at the door. Ended up working with Elaine and she was very polite and informative. Overall had a great experience and definitely recommend coming here. read more

If ever you need exemplary customer service - check in with Elaine, the Service Manager. She is a great example of delivering the customer experience first, and the sale after. Thanks, Elaine! I'll be back. read more

Awesome experience here. Harold treated me like family. I ended up buying a watch without intending to :)

I've been shopping here for years. Although we don't buy often, we are treated as valued customers. The entire staff has always been helpful, friendly, and completely knowledgeable. Elaine has worked with us most, but everyone has been exceptional. read more

Just had an excellent experience with Janet and Sonia fixing a Tag watchband issue. Exceptional service and professionalism. Great jewelry store. read more

Be aware that shopping for jewelry is like shopping for a car- you ask the price, they tell you, but you need to ask whether they can do better so the salesperson has the opportunity to slink off and " ask the manager" on your behalf, after which they suddenly come back with a better, lesser price. It was a very unpleasant experience, left me feeling like I was being taken advantage of. read more

Brought our Rolex watches to be repaired and cleaned. They gave us back the wrong watches. It was a horrible experience. Apparently their watch repair person was not careful and put the wrong parts back onto our watches. They were difficult and never apologized. The person who worked with us acted like this happens all the time, nothing to get upset about. When you are paying that much to get a watch repaired your watch should come back as the one you gave them and it should come back repaired properly.! read more

I recently purchased a Rolex from Cindy and my experience there was amazing! I first met Cindy when my coworker introduced me when he was looking for a watch for himself and his friend. I told Cindy I've been wanting a certain Rolex for years but unlikely to get one seeing how long their wait-list was. We spoke about the current state of the Rolex market, and at the end, she took down my name and number telling me she'll keep me in mind. I honestly thought she was just being nice, having little faith of ever getting this particular model. Long and behold, few weeks later, i get a call from Cindy with great news! When i arrived to pick up the watch, she went over the warranty and sizing for me with great care and thorough explanation along with her colleague, Harold. Cindy is a perfect example of what a Rolex brand ambassador should be. Liljenquist & Beckstead is lucky to have such a exceptional professional. I look forward to working with Cindy on all my future watch and jewelry purchases. read more