First, I want to say "thank you". I have an older solid gold watch; it is more of a jewelry watch…read morethan a high end time piece. I brought it to the local major fine jewelry store that usually services my watches for a routine battery change. They informed me that the watch was not working and would need a new mechanism. That being said, I have a long relationship with the jewelry store and completely trust them... they have always done great work. But, before having them replace the mechanism, I brought the watch to Randy of Specialty Watch Repair. He spent about an hour with the watch. When he returned, the watch was back in working order. He informed me that a spring had popped out and that he had replaced it. I don't even want to say how little he charged as his place would be too full. All I will say is that Randy is honest, generous, and competent. My lesson was that a jewelry store, no matter how great, is a jewelry store. A watch is not really jewelry. Thank you Randy for the kind and amazing work.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

They were quick, attentive and complimentary as they serviced my watches. I was in and out in what…read morefelt like 15 munutes and had both of my favorite watches back in service. I will highly recommend and know where I can go next time I need to get help.

Matthew helped me pick out a wonderful birthday present watch for my wife. He is kind, patient, and…read moreextremely knowledgeable. He did not pressure me at all during the process, and he gave me a wide range of options at different prices. I would absolutely go back here if I needed another watch or needed a watch repaired.

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

My wife died recently and going through her jewelry I found a diamond pendant that had been passed…read moredown to her. Rather than try to sell it, I took it to Robert Laurence and asked them to turn it into a mourning brooch for me to wear. Rob at the store worked with me on the design, and the finished product was excellent. I highly recommend their custom service.

Mr. Bang is great. Friendly, courteous, and knowledgeable. He quickly diagnosed my watch problem…read moreand serviced it at a very reasonable price. I will return for my future watch needs!

Excellent service and fast, highly recommend. Mr Bang was friendly and courteous, I will go backread more

I do not recommend getting your watch repaired at A & A Jewelers because it was a disappointing…read moreexperience. It was disappointing because my expectations weren't met. I expected to receive a phone call about an estimate for the two items on the repair slip since I was verbally informed that the missing stones could be replaced. Instead, I called ten days later about the estimate and was put on hold. Then I was informed the repairs would cost $47.80 which I paid by phone. A week later, I received a call about my watch. Once I saw my watch, I realized only the crown was repaired. I was disappointed that the two items were not repaired because I expected the estimate to include both items since I was verbally assured the stones could be replaced. In conclusion, I would go somewhere else to repair your watch because there was miscommunication between the repair shop and jewelry store as well as with me because they didn't clarify the estimate was only for the crown.

They are very nice but Expensive for engraving but the only people I could find still doing…read moreengraving near DC.

Very nice and polite staff. Timely appointment. Finished when they said it would be . Price…read moreexactly as quoted . They cleaned the piece and warranties it for 1 year . Repair is not perfect due to the size of the links in the chain but no one has noticed it except me , lol. Would recommend and use again. Update - 1 week in- chain is holding up fine !

I took my white gold rings here as they were desperately needing a resize, cleaning, and rhodium…read moreplating refresh. The rings were ready for me today as quoted and they look and fit amazing. They look brand new and you can't tell they were dramatically resized. My husband needs a new ring as his can't be resized and though the one he liked best can't be sized small enough for him, the gentleman who was helping us offered to call the manufacturer on Monday to see if special ordering at that size will be possible. So, they have great service! Fingers crossed hubs can get his first choice ring!

Fantastic customer service...felt very welcomed. Will certainly be back as SSJ has earned my trust!read more

Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

Great service! Good recommendations and helpful staff, but not pushy on the sale! A personable and…read morehelpful owner and staff. Quick turnaround on the ring pricing info! Beautiful authentic jewelry. A bit pricey, but certainly worth it for the authenticity and quality.

Handy to have a reliable jeweler locally. Always take them my watches for battery repair.read more

Brought my fossil women's watch for a battery, they no only broke the glass front, but my watch no…read morelonger goes past 1:00 PM. They are horrible