Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

Dan and his team are very knowledgeable. They did an amazing job repairing and cleaning my vintage,…read morebut new to me, Omega Seamaster. It runs beautifully. They projected it would take 4-6 months, but it was done in 5-6 weeks.

The watchmaker was extremely rude and condescending. For context, I'm not a watch enthusiast. I…read morebrought in a watch that belonged to my dad to have it restored for sentimental reasons, and I spent over $800 on the service. Given the cost and the significance of the watch to me, I simply wanted to understand what work had been done. The watchmaker did attempt to explain it initially, but when I didn't immediately understand the technical details, his demeanor changed. He became short, dismissive, and increasingly condescending. I wasn't questioning his expertise or the quality of his work--I was simply asking for a clear explanation of a service that cost me nearly $1,000. I made every effort to be respectful throughout the interaction, but unfortunately, I did not receive the same courtesy in return. He may be a skilled watchmaker, but technical ability does not excuse treating a paying customer as though they are an inconvenience for asking reasonable questions. Based on my experience, customer service does not appear to be a priority here, and that significantly overshadowed what should have been a meaningful experience restoring my dad's watch.

100% would recommend for custom work. I got my engagement ring custom set here after doing copious…read moreresearch on DC area jewelers (yes, all the ones you're thinking about). I'm extremely detail oriented and particular, and Ideal Cut is a hidden gem of quality + value. The shop itself is plain -- don't let that fool you. The handiwork is awesome and the prices are incredibly reasonable specifically because (1) genuine honesty, and (2) lack of insane real estate overhead and working capital that any other jeweler with a flashy showroom prices into the markups they pass onto customers. Mr. Tan spent hours with me while I showed him drawings and designs of the custom setting I wanted. He made multiple CAD adjustments as we sat side by side until I was 100% happy. Again, other jewelers have fine print and will charge you extra past the [second] modification or past the wax stage. I love my ring and felt I had an empathetic and creative partner in bringing it to life.

They were SO speedy especially compared to the other quotes I got that said WEEKS, they did it in…read moreHOURS. Highly recommend getting a quote beforehand because this ended up saving me money. Happy with the job they did

Want service so fast that it will make your head spin? Have a stopped watch? If so, make your way…read moreover to Watch & Band Clinic for what must be the world's fastest watch repair. A bit of a time addict (you should see me pounce for the metro train one of these days), I came in desperately wanting to get my watch going as not having it functional was cramping my commuting routine. Well prepared to part with it for half the day, I indicated to the man behind the counter my problem and--before I could even ask when it will be ready and for how much--he disappeared in the back. Mouth still open mid a would-be sentence and a bit curious about this approach to customer service, I waited no more than 3.5 minutes. The man re-emerged with my revived watch and charged me ~$12. Mind you, during this time, he was able to serve 3 customers in parallel--me and someone else while addressing questions the other in-store visitor was asking and answering the phone. All this, while looking very casual and not at all rushed (aka, mad skillz). Although I dare hope that the battery lasts a long time, future watch repairs are coming here for sure. A little treat greeting me on my walk back: in that short time, he even managed to switch the date on my watch! Now that's attention to detail!

Terrible. I have a small desktop clock from Kate Spade that's motor had stopped working, and I…read morethought I'd try a watch repair place to see if it was fixable. This was near my work so I decided to give it a shot and I wish I had never gone there. 1. It took my THREE times to even drop it off. Every time I went (during business hours) I was told the repair man was not there so they weren't sure if they could accept it or not. I would be told a specific time to come back (say, "He'll definitely be here on Wednesday afternoon") and every time it was the same deal. 2. Finally, the repair man was there and looked at this small simple clock and said they could simply order a new part and replace it. I was told it would be ready in a week and I'd get phone call. 3. More than a week goes by and I don't hear anything. So I call the store, and am told they haven't been able to fix it yet. Check back in a week. 4. I check back in a week and am told they've had to special order a part -- and they will call me and let me know when it's ready. 5. Fast forward many weeks, still i have heard NOTHING. I finally call them again and am told "oh, we couldn't find the part, we can't fix it." So what happened last time when you told me you had ordered the part? It's now been MONTHS and I could have gotten this taken care of much faster somewhere else. Terrible communication and customer service. Unable to repair a small clock. Don't waste your time.

As a bride to be I'm in the process of building up the perfect wedding day jewelry collection I can…read morepass on to my children one day. I searched high and low for a local business I could buy jewelry from and found gramcarat on Yelp when looking for a resizing. Curt and Lisa were so kind and helpful and gave me a full education on buying jewelry - I love being an informed customer so this put me at ease. I walked out with an amazing deal on my 14k gold diamond huggies that no online retailer or dept store could match for the quality I received. This spot is perfect for the customers starting their stacks!

Great service at a reasonable price. Did a great job helping me get what I needed…read more Highly recommend!

I purchased my engagement ring from Secretes in addition to having an old family ring repaired. I…read moreabsolutely loved the unique stone and design options Secrete offers! Both Julia and Genevre are fantastic!

Have had such great experiences at Secrète, and especially with Adele, who is super helpful and…read morenice. Their work for my custom engagement ring is beautiful, as is the case with my wedding band! The location is super convient in DuPont, and it's great that they also have inventory of other types of jewelry as well as watches. It's my go-to spot for special occasion accessories for sure!

Afram jewelers in Washington, DC is the place to shop. Quality jewels and a great place for…read morerepairs. I've known Afram for almost 50 years! Check out my beautiful jewelry!

I don't live in Washington, but when I'm in town I make sure to stop by Afram Jewelers to have them…read morechange the battery in my watch. It's an old watch that I inherited from my father, and they're the only ones I trust with it. They know their watches! They are friendly and knowledgeable and I recommend them highly. Their work is excellent and reasonably-priced.

Great experience with Tiny Jewel Box from start to finish. I brought my Cartier Santos in for…read moreservice and Charlie was incredibly helpful in store. Steven also kept me updated throughout the process and made everything easy and straightforward. Cartier ultimately completed the service at no charge, which was a great surprise. The communication and customer service throughout the entire process were excellent. I really appreciated how well I was taken care of and will definitely be back. Highly recommend Tiny Jewel Box, and a special thank you to Charlie and Steven!

I would like to recognize Mark for providing exceptional customer service while helping my wife get…read moreher Rolex serviced. From the moment we dropped it off Mark kept us informed with consistent updates throughout the entire process, giving us complete confidence that everything was being handled with care. His professionalism, communication, and attention to detail made what could have been a stressful experience completely seamless. It's rare to find someone so dedicated to ensuring customers feel valued every step of the way. This store has provided one of the best customer service experiences I've ever had. Between the knowledgeable staff and the genuine care they show their customers, I wouldn't hesitate to recommend this location to anyone. Thank you, Mark, for your impeccable service and for making this such a positive experience.