Great experience with Tiny Jewel Box from start to finish. I brought my Cartier Santos in for…read moreservice and Charlie was incredibly helpful in store. Steven also kept me updated throughout the process and made everything easy and straightforward. Cartier ultimately completed the service at no charge, which was a great surprise. The communication and customer service throughout the entire process were excellent. I really appreciated how well I was taken care of and will definitely be back. Highly recommend Tiny Jewel Box, and a special thank you to Charlie and Steven!

I would like to recognize Mark for providing exceptional customer service while helping my wife get…read moreher Rolex serviced. From the moment we dropped it off Mark kept us informed with consistent updates throughout the entire process, giving us complete confidence that everything was being handled with care. His professionalism, communication, and attention to detail made what could have been a stressful experience completely seamless. It's rare to find someone so dedicated to ensuring customers feel valued every step of the way. This store has provided one of the best customer service experiences I've ever had. Between the knowledgeable staff and the genuine care they show their customers, I wouldn't hesitate to recommend this location to anyone. Thank you, Mark, for your impeccable service and for making this such a positive experience.

Dan and his team are very knowledgeable. They did an amazing job repairing and cleaning my vintage,…read morebut new to me, Omega Seamaster. It runs beautifully. They projected it would take 4-6 months, but it was done in 5-6 weeks.

The watchmaker was extremely rude and condescending. For context, I'm not a watch enthusiast. I…read morebrought in a watch that belonged to my dad to have it restored for sentimental reasons, and I spent over $800 on the service. Given the cost and the significance of the watch to me, I simply wanted to understand what work had been done. The watchmaker did attempt to explain it initially, but when I didn't immediately understand the technical details, his demeanor changed. He became short, dismissive, and increasingly condescending. I wasn't questioning his expertise or the quality of his work--I was simply asking for a clear explanation of a service that cost me nearly $1,000. I made every effort to be respectful throughout the interaction, but unfortunately, I did not receive the same courtesy in return. He may be a skilled watchmaker, but technical ability does not excuse treating a paying customer as though they are an inconvenience for asking reasonable questions. Based on my experience, customer service does not appear to be a priority here, and that significantly overshadowed what should have been a meaningful experience restoring my dad's watch.

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

Almost Perfect - Liljenquist & Beckstead in Montgomery Mall…read more After 3+ years on Rolex waitlists at Liljenquist & Beckstead. On a random Sunday I decided to visit Liljenquist & Beckstead in Westfield Montgomery Mall with real hope. My mom has been buying jewelry from them for years and recommended the store to me back in 2020, so I knew the service would be excellent. I left impressed by the team and even more motivated to keep working toward my dream watch. I've been grinding for over 12 years. My partners and I recently launched our own business, and it has exceeded every expectation. This success has me ready to invest in a meaningful piece the Rolex GMT-Master II "Bruce Wayne" something I can wear every day as a reminder of the grind and eventually pass down to my kids as a family heirloom. Jeff Kaufmann was fantastic. He was super nice, took his time with zero pressure, and thoroughly explained every detail of the Bruce Wayne, including exactly how to set and use the three time zones on the GMT function. His patience and knowledge made me feel like a valued client rather than just another name on the list. The whole team at the Montgomery Mall location was professional and genuinely passionate about watches. This visit alone earns a strong 4 stars. I'm holding the 5th star in reserve for the day I get that lucky call when my Bruce Wayne becomes available. If you're a serious collector who's been waiting, I highly recommend stopping in and asking for Jeff you'll be in good hands, just like my mom has been for years. Thank you Jeff Kaufmann and the entire Liljenquist & Beckstead team. You've earned a loyal future customer (and probably my kids' future visits too). Looking forward to coming back to complete the story.

Michelle did a superb job of finding the best 20th Anniversary wedding gift. Her attention to…read moredetail, professionalism, and patience was perfect. Definitely stop by and see her when you are looking for the ultimate gift.

I wanted to give a shout-out to Paul Mazhar for his help in finding a special gift for my wife to…read morecommemorate the birth of our first child. Paul showed me Lenkersdorfer's wide selection of women's watches and helped me settle on a Cartier Panthère. My wife absolutely loves the watch. Paul was also there to help size it once I gave it to her, providing a great experience from start to finish. We have made purchases from Lenkersdorfer's in the past and look forward to continuing to mark life's milestones with them--and, hopefully, many more special purchases in the future. Thank you, Paul, for making such a meaningful purchase an easy and memorable experience! Dan C.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

Want service so fast that it will make your head spin? Have a stopped watch? If so, make your way…read moreover to Watch & Band Clinic for what must be the world's fastest watch repair. A bit of a time addict (you should see me pounce for the metro train one of these days), I came in desperately wanting to get my watch going as not having it functional was cramping my commuting routine. Well prepared to part with it for half the day, I indicated to the man behind the counter my problem and--before I could even ask when it will be ready and for how much--he disappeared in the back. Mouth still open mid a would-be sentence and a bit curious about this approach to customer service, I waited no more than 3.5 minutes. The man re-emerged with my revived watch and charged me ~$12. Mind you, during this time, he was able to serve 3 customers in parallel--me and someone else while addressing questions the other in-store visitor was asking and answering the phone. All this, while looking very casual and not at all rushed (aka, mad skillz). Although I dare hope that the battery lasts a long time, future watch repairs are coming here for sure. A little treat greeting me on my walk back: in that short time, he even managed to switch the date on my watch! Now that's attention to detail!

Terrible. I have a small desktop clock from Kate Spade that's motor had stopped working, and I…read morethought I'd try a watch repair place to see if it was fixable. This was near my work so I decided to give it a shot and I wish I had never gone there. 1. It took my THREE times to even drop it off. Every time I went (during business hours) I was told the repair man was not there so they weren't sure if they could accept it or not. I would be told a specific time to come back (say, "He'll definitely be here on Wednesday afternoon") and every time it was the same deal. 2. Finally, the repair man was there and looked at this small simple clock and said they could simply order a new part and replace it. I was told it would be ready in a week and I'd get phone call. 3. More than a week goes by and I don't hear anything. So I call the store, and am told they haven't been able to fix it yet. Check back in a week. 4. I check back in a week and am told they've had to special order a part -- and they will call me and let me know when it's ready. 5. Fast forward many weeks, still i have heard NOTHING. I finally call them again and am told "oh, we couldn't find the part, we can't fix it." So what happened last time when you told me you had ordered the part? It's now been MONTHS and I could have gotten this taken care of much faster somewhere else. Terrible communication and customer service. Unable to repair a small clock. Don't waste your time.

Grateful to Angel at the relatively new Omega Boutique for his kindness and professionalism as I…read moreperused their wonderful selection. He was as very thoughtful and candid about the process for high end well sought after watches which have amazing value.

I ordered and purchased a leather wrist band at this location. While the leather band is beautiful,…read moreit didn't fit perfectly but I was assured that was the correct size. I later learned from the boutique in Tysons corner that the band was too large for my wrist and should have ordered a smaller one. I was disappointed to learn that I had misplaced my trusted in the DC boutique, which is particularly managed by a third party. I recommend driving to Tysons for expert service.

I purchased my engagement ring from Secretes in addition to having an old family ring repaired. I…read moreabsolutely loved the unique stone and design options Secrete offers! Both Julia and Genevre are fantastic!

Have had such great experiences at Secrète, and especially with Adele, who is super helpful and…read morenice. Their work for my custom engagement ring is beautiful, as is the case with my wedding band! The location is super convient in DuPont, and it's great that they also have inventory of other types of jewelry as well as watches. It's my go-to spot for special occasion accessories for sure!

The clocksmith was quickly able to ascertain the issues with a quite old cuckoo clock. He resolved…read moreit in a an efficient and timely manners. As we waited there, walk ins came in with various types of watches, he fixed them all! Ask for Harry the Parrot!

This place is amazing. He was able to resize my new Citizen in perhaps two minutes, and was…read morepatient as we adjusted it to make sure it was the perfect fit. Charged very little and was patient with my kid who explored the fascinating antiques in the shop. I'll be coming here for everything I need watch and clock related!

I visited at least half of the jewelery stores around town for engagement ring inspiration before…read morefinding I.Gorman and as soon as I walked in I knew the search was over. 1. I.Gorman is welcoming and unprentious. No appointment is needed and you are always greeted warmly at the door and then matched with a salesperson or given space to browse until you need one. 2. They have a really vast selection. While we were looking for engagment rings they also have a ton of wedding bands (large selection of men's rings which is unique), necklaces, bracelets and other types of rings. 3. The engagement rings are unique. I had found I.Gorman through a Portland based jeweler I came across on instagram. The ring we ended up buying was from a New York-based one. We also looked at a line from Texas. Each style was completely unique and different - lots of gold and rosegold along with the white gold that is so common in most stores. Different color stones beyond just white diamonds. Some super avant-garde and structural looking rings. While we went through the basic C's I learned about different cuts that other jewelers hadn't mentioned or carried, like rosecut. 4. Allison. Our saleswoman really made the process. She instantly got what we were looking for and pulled out several items to match but then allowed us a full two hours browsing everything else on our initial visit. When we thought we might want to make a ring from scratch she ordered a variety of loose stones to examine. She was very communinicative via email updating us about rings we had ordered in from the jeweler to try on. And she met seperately with my fiance so he could get his own insight into the process. We loved working with her! 5. The bourbon bar. You are offered champage while you shop but if that isn't your style, there is a whole cart of top-shelf bourbon to try. The selection rotates and it adds an extra touch of fun to your visit. I could go on and on about all the things I love about I.Gorman, but mostly I love the fact that they helped us find the perfect ring and that they made the whole experience really fun. Could not recommend them more highly!

Great service. Beautiful jewelry. I have come to I. Gorman for more than 25 years and always been…read morehappy with both purchases and repairs.