I recently went to the store at Dulles Town Center with my husband. I could not believe how absolutely filthy the store was, the floor by the entrance door was stained, there was a chair sitting there that was ripped and stained. Carpeting was ripped and stained all over the place. Frankly, the place gave me the creeps. I've tried to find a customer service person online to write to about it but have not had any luck. I will definately not be shopping at Macy's ever, not unless they start cleaning their stores. read more

Can I tell you how much I HATE walking around looking for a sales person? Apparently Macy's thinks that more cash registers (with the label "Customer Service" hanging on the ceiling) means better service. Well, me thinks not. You actually need to have someone working the register to service the customer. I had a return to make today in the houseware section, and it took me 15 minutes to find someone to ring me. No wonder they have so much merchandise cramming the aisles. You can't find a cashier to ring you up, so you leave w/o buying a thing. Super annoying. Other thing that bugs me about this location...every time I forget my coupon, the cashier never admits that they have them in their pocket and tries to ring me w/o the additional % off. Practically rude, especially when most consumers know they can always find a coupon somewhere in the store.... read more

Customer service is terrible, the slowest cashiers I have seen and if you need another size forget about it.

While this is a nice macys overall. The customer service is average at best. The cashier lines are hard to find and always a long wait.

Weird store. Always a mess and overpriced unless it's "on sale" then it is what the MSRP is anyway. How dumb do we look Macy's? I comparison shop so I don't bother coming here anymore to play these retail games. The Sunglass Hut kiosk in the center is useless. I found a pair of sunglasses that I wanted to buy but they had a tiny scratch and would not sell them to me...period. They didn't have another pair so I walked out with none. I even said ok fine the scratch is tiny and out of my field of vision I will just take those and they "couldn't sell them damaged" . WHAT? Then why are they sitting there for sale? The sales clerk couldn't even just order them, they were out of stock. Just plain weird. As I was standing there the sales clerk had to tell 6 people she couldn't help them with Macy's merchandise. This store is just a hot mess. read more

This has to be one of the worst shopping locations in the mall. I go to Macy's to pick up an order and I wait in line for 30 minutes after a sales associate tells me that I am in the line another sales associate told me to go to. This place is the worst....three registers, one working during a holiday week...is this the dollar store...????? This is Macy's....do go here...customer service experience is a 0!!!! read more

It's a relief to finally be able to write this review - I needed to wait until the whole ordeal was over and I could be sure they would not retaliate against me. I closed my Macy's store card today after verifying my zero balance; - a letter to confirm that is already in the mail, so I;m finally free to tell the world what happened. Any why Macy's just isn't worth a damn anymore. There's ongoing talk in the news about how department stores are in trouble all over the country - Macy's included - and this story, surely one of many - certainly explains why. I should probably note the furniture department at this particular Macy's has since been removed. Basically we bought a king-sized bed frame in 2014 with the Worry-No-More protection plan for 3 years. Two years in, the side rails broke - the metal brackets actually came out of the wooden rails, embedding themselves in the headboard. It was probably due to inferior glue or hardware, since those rails were the only part that were glued-together plywood, versus the real hardwood head and foot board. Plus, our mattress rests on a standalone frame, not on the rails themselves. We attempted to use the Worry-No-More protection plan we'd bought - we'd been assured it was fault-free, So we were really surprised that a technician had to be dispatched to examine the frame, but reassured when told the tech would try to fix it first, then recommend replacement if it couldn't be fixed. Uniters sent out a drunkard - red, bloodshot eyes, slow movements, impaired breathing, and a smell of alcohol on his breath. And no tools, just a camera. I should have called the cops right then and there. So of course he *found* the damage to be our fault - no matter that the warranty said fault-free. He wasn't there to fix anything- - that was clear. This set off six months of back-and-forth letters from myself to Uniters, the Worry-No-More company, where my detailed pictures, proof of warranty, receipts, etc were all ignored. They didn't try to communicate - just sent me boilerplate legal drivel that didn't address anything I said at all. Ditto when on the phone with them. Macy's directed me to speak to them, time and again - in retrospect maybe so the warranty period would just time itself out without any action required on their part. Finally, I got in touch personally with a gentleman who'd been working the sales floor at the Sterling Macy's, now transferred to the Fair Oaks store. I got a salescheck number and refund authorized, only to find out that using it required us to *purchase* other furniture first on our Macy's store card, then have the refund applied when Macy's came to pick up the old bedframe (and drop off the lovely new sofa we needed). So I polished up the old bedframe and had it disassembled for pickup - that was just after the 1st of the year. They came to pick it up; and drop off the new sofa, where the reclining mechanism broke after 1 use. That took another couple of weeks to fix. t's now March, and it's taken no less than 3 different hours-long phone calls to Macy's Customer Service, reading off the godalmighty salescheck return - to get them to correctly process first the credit, then 2 months of bogus late fees because they didn't process the return promptly. Apparently Uniters didn't record the bedframe return promptly, either. NO surprise there. So it's been a whole year since this ordeal started. We now have a sofa instead of a bedframe; and the sofa finally works. I have my Macy's account closed, and a burning desire to NEVER do business with them again. Now, to be fair, had Uniters not been a complete turd of a company (see all their Consumer Affairs complaints!), the whole experience might have been very different. After all, The Macy's staff I spoke with and did business with were all very professional and courteous. Any CSR who will spend over an hour trying to get a customer's problem solved ought to be given a medal! However, there's no reason I should have had to go to such lengths, period. This should never have happened at all, point of fact. Putting customers in positions where they have to police a warranty policy, keep reaching out to the company to solve billing issues; actually forcing a purchase to apply a credit - not to mention wasting a whole year's worth of my time and effort - that's no way to treat a customer!! I can't even begin to enumerate all the 'what is wrong with this situation' problems here. No wonder they're in trouble. I mean, how on Earth does a company let their business get this bad? Do they just not care? It's not my problem to solve, fortunately. After I finish this review, I don't have to care about it, or them anymore - thank God! So I will just opine that if department stores are going the way of the dinosaur, Macy's certainly deserves it. And Uniters, don't worry - you'll get yours, too.;-) read more

Definitely the worst Macy's I've ever been and except for when they had one at the landmark I believe it was that one was worse there are never any associates to help you or check you out read more

I went here to return a suit jacket ordered online and look for a new jacket for my husband. I waited ten mins at their customer service desk, looked all around for help, found no one. Finally, I called the store and told them I was there waiting for help and asked them to send someone. They forwarded me to a voicemail box that was full. You can't make this sh*t up. read more

I went to Macy's to buy some lingerie. I took my purchase to the register, but there was nobody there. I searched the nearby departments to find a sales associate to ring up my purchase, but I couldn't find anyone. After a 15-minute wait, I took my lingerie to the men's department, where I finally found a sales associate to take care of me. In short, Macy's is grossly understaffed, and I received the worst customer service experience that I had ever had. I will no longer purchase anything at that store. read more

I went to Macy's to return clothes and I was forced to wait for 30 minutes before a worker came to help. After returning my clothes I realized that I was only give $20 in store credit instead of the $25 that I payed for the clothes with. It is extremely difficult to find some one to help. Also, the dressing rooms were extremely dirty. read more

So Annoying. I knew they had two stores in the same mall. I go in and am looking to see if there might have a small space heater. As I walk in I see some ties, that I look over. Salesman comes to help. I ask about what is in the other Macy's. He says the two are just the same. Ok. I ask if they have space heaters. He says not at the other Macy's. But one floor up. ???? Yes... small appliances, but all kitchen. I head out and see signs with arrows that say Macy's Fashion one way, and Macy's Home the other way. Now, I am always looking for new Ties. The must have had hundreds to pick from. Today I was looking for something else and was lets say misdirected by a less than fully honest sales person. Some are good. Some not so much. Do not think there is any way I'll ever be back to Macy's read more

My update is that there is no update. Macy's screwed up, didn't deliver what we paid for, and doesn't even call us back!

I wouldn't waste my time shopping at this particular location. There seemed to be no one there to assist the customers. It was run down and the isles were ridiculously narrow. I'm more than willing to spend more time on the road and go to a better location. read more

Purchased the Cuisinart power cut series can opener, CCCO-50 series (white), yesterday. The electric can opener works great. This department was well stocked and the sale associates were ready to assist and friendly. read more

Unfortunately every experience with every Macy's stores, and 800 number is terrible compared to any other department store and/or credit card company. Terrible store employee service and behavior and terrible automated 1-800 service. I'd like to say, shame on you and if you went out of business I would not be sorry. I will say, I hope you get your act together and take note from any other department store. Take a look at Nordstrom's and Bloomingdales, Dillards, Express, Limited, Walmart, Target. Macy's is at the very bottom for Customer Service. P.S. While I waited on hold to change my address, I typed this review, an email, and changed the address on two other credit cards, and I'm still waiting for you after 15 additional minutes of your automated and useless 800 service, and even worse, it took about 3 minutes before that to be able to be put on hold for a representative. Unacceptable. read more

I purchased a Crock Pot yesterday and was so excited to start our Sunday meal in it this morning. Opened the box and noticed this item has been returned by someone else AND there's no instruction booklet, which I know should be included. Now I have to change my plans for dinner AND wait for Macy's to open at 1100. Not cool and very tacky. If someone returns an item, Macy's should make sure EVERYTHING has been returned. read more

This store's service is simply horrible. After multiple times here over the past year plus, I've finally had enough and will stop all of Macy's shopping. I tend to use their online site but I'm done. Unless you have an hour to buy a simple one or two products due to inefficient point of sales, save your time. read more

Don't use their furniture department. They play dumb like it's their first day...or maybe they really are lacking the knowledge they need to make sales/returns. Customer service was horrible on 2/3 occasions. read more

Poor customer service. Associates with an attitude. Registers can only ring up specific items. One associate has 10 people waiting to checkout, another has zero. She can't take anybody because she can only ring up certain items. Nice use of your resources, Macy's. read more

I purchased an mattress from this store from furniture department. Luz was very informative and she explained all the details very clearly and suggested a path which will give me best saving. Initially I though I would pick it up and charged it as pickup. Later I became with lot of work in office and had to change it to delivery and they were very helpful. She explained the process of change and also backup person for the same on days she is on time off. Sagar backup person was also very helpful and made the change as painless as possible. read more

ABSOLUTELY the WORST customer service!!! came in yesterday @ the Dulles Town Center Mall in sterling, in the JR dept. (3/7/17) to find a dress for a very special grand opening event at my place of employment. I tried on a small dress that I loved (black lacy dress by material girl). I needed a size up, which wasn't any on the sales rack-except for one on the mannequin. 3 sales associates REFUSED to sell me the dress. the first woman at the check out, which I didn't catch her name (around 12 noon) refused. I asked to speak to a manager, I waited for "Melissa" for 20 minutes until I told the sales associate at check out that its taking way too long and that I would come back later on that day because I would be late to work. I came back around 7pm that night. Again- a sales associate "jasmine" also refused to sell me the dress. she claimed she would get in trouble. now why would a sales person get in trouble for taking care of the customer and make a sale? very strange, such poor customer service. she called a manager, "Joe". also he refused. absolutely ridiculous. as i work in the retail business for 15+ years, this is not acceptable for treating a customer. I mentioned to both Joe & Jasmine that I would be contacting corporate. I will NEVER shop for Macy's again! these 3 sales associates, don't belong working retail if they are not customer service oriented, make sales, and help customers. they need a trip to the H.R office! your suppose to make sales, not turn sales away! very disappointed and will be contacting corporate. read more

If I could give no stars I would - don't bother take your business somewhere they actually care about any level of customer service - this store doesn't! read more

It is not usual for me to post a 5 start review especially for Macys but Beverly in the lingerie department certainly deserves praise. I spent approximately 2 hours in the store and was barely offered help in all of the departments that I had shopped in. Then I came upon Beverly who engaged me advised me and knew what she was talking about. She is pleasant and easy to have a conversation with. I wish you had more salespeople like Berverly as I am sure that you would have more happy customer. read more

Bad customer service at the Men's suits department. You just lost $300-400 worth business

there was a lady that was such in a rush that she didn't care how my make up looked and she hurried up as fast as she could even if the make up didn't look good and i have to go to an important event looking bad the eye liner was all over and so was the eye shadow everything looked un even as she was putting foundation on she did it without looking where she would put it. read more

I am extremely disappointed with Macy's. I have been a consistent customer for years but never again. The Macy's at Dulles town center is the absolute worst and has terrible customer service. My mom fell in their dirty bathrooms because they weren't stocked with toilet paper, the floors were soaked , and there was no "wet floor" sign visible. After the incident no one came to help her and the staff was extremely rude. They told her they would call her after a few days of reporting the incident. When they called the following week, the lady on the phone was extremely rude. What type of customer service is this?? They don't even care for their customers. I would give this store negative stars if I could! Awful staff and store!!! read more

Macy's has the worst website you are not able to check your statement or to pay your bill it takes for ever that you give up.

Macy's is the last of the iconic department stores of the 20th century; made famous by appearances in films and for the Thanksgiving Day parade in New York and the July 4th fireworks there. Unfortunately Macy's has seen fit to CUT back on staffing, maintenance of the appearance of the store, well kept fitting rooms, and rest rooms. This is true in most every location they have. That said, there are times when the assortment or item you want is only at Macy's. For this metro Washington area, Tysons Corner Center is the ONLY location worth heading to. The Dulles location is in a very low patronized mall and the offerings reflect that. Note that recently NORDSTROM has announced that it's Dulles store will be closing on Sept 8th, of this year 2017. With the current situation, expect Sears, Lord & Taylor, JC Penney, Abercrombie, and other to close over the next year or two. Bannana Republic will be closing at Dulles in the next few months. read more

I was very disappointed when I went to Macy's Dulles Town Center today. Its become an outlet store. Their china department is a small corner one the first floor. The whole back of the first floor is what they call "backstage" and is simply an outlet. Even in the better wear on the 2nd floor they have racks of "leftovers" on sale. As for Women's clothing, don't even try. They didn't even have a Trim the Tree shop this year. No wonder Macy's is going out of business in some malls. I figure Dulles Town Center isn't far behind. read more

I've always had a decent experience with this location. It's hardly ever crowded during the week which is nice. I always find what I need. Staff has always been friendly to me. read more

OK will say this store is a crap-shoot. I have good experiences and bad. I have decided to focus on the good in this review....the good being Vincent Penna who is a sales associate in the furniture department. I found him to be very knowledgeable about the products, very professional and personable as well. He gave me the sense that he would devote as much time to me as I wanted to help me find the best choices for my home...and that is rare in customer service these days! read more

I am very disappointed in the Macy's at Dulles Mall. The manager should be fired for letting what was once a nice store fall into such a state of chaos. We went to the men's dept as soon as the store opened on Sunday and it was a total mess. Clothing wadded up on the floor, slung over other racks, empty water bottles laying around and just generally disorganized. Why was the store closed the night before in such a state? This is not the first time I have seen Macy's like this..it is impossible to get anyone to help you or check you out. I really wish Macy's would go back to the way it use to be read more

I frequently shop at Macy's love the quality and prices. The last time I went there I had a question about a price that was advertised Lindsay one of the department managers helped me she was wonderful! Very helpful and courteous. Keep up the good work! read more

I like Dulles town center. There is plenty of parking space available. You can find prety neat stuff in home decore section of Macy's. I also like the Cosmetic department in Macy's. The ladies are very helpfull and patient. read more

Macy's is my go to department store when i need thing such as cologne, jeans, suits, and etc. I'd love to shop at Macys but it's really expensive, unless i really need it. Overall, Macy's is a great place to shop for designer clothing!!!! read more

I love Macy's they have my size and very cool stuff there... I love there iPad machine before but they remove it and I was I was a little mad read more

On Sept. 18 at 4:30 p.m., I went to pick up a wallet that I ordered and paid for online. I went to the handbags dept., 2nd level, as was instructed on the email receipt. I didn't see anyone in the department so I asked a macy's employee nearby in the jewelry department, who was not helping anyone but rearranging a display, if I was in the right place to pick up an order. She said, yes, that someone would be right over. I waited awhile and no one came so I asked the aforementioned employee (I briefly saw her nametag and it was something like "Haikaim") if she could call someone and she said that someone was over there and would be right over to help me. I walked around the handbags department and didn't see anyone so I approached the employee again and told her I walked around and did not see any employees and I asked her to call someone and she replied, "who should I call, I don't know anyone to call." I waited awhile longer and gave up and told the employee I was leaving and she said "don't leave, I'll call someone." Really??? If she knew someone to call then, why couldn't she have called someone before? Isn't there a floor manager or a store manager or someone she could have called to ask where an employee was that could help me. Why don't you have orders picked up in the customer service area or somewhere where you know there will be an employee working? Needless to say, I won't be shopping at Macy's anymore. Very disappointing. read more

I don't shop at Macy's very often however I decided to look for a pair of sandals here today and what a nightmare!! I found a pair I really liked but the challenge is getting anyone to wait on you. There were two girls running to the back but I had to stand by the storage door along with 10 other frustrated shoppers trying to get someone to find my size in the back. I stood there for 10 minutes before the young lady went to look for my size and then she kept bringing out other customers that had arrived after me so I was getting a bit annoyed. Then finally after 15 minutes she came out and said she couldn't find the requested shoe in the back but she had a similar pair. Aggravated I decided to at least take a look since I had now been standing there for over 25 minutes. The shoe she brought back although by the same designer was nothing like the one I brought her. I didn't even bother looking any longer, left and went to Rack Room where I found two great pairs in less than 10 minutes. They need to put the boxes on the floor since they are not equipped with enough staff to operate as a full service shoe department. Never again read more

i shop at the junior dept for my daughter most the time, I have to say the dept looks much better more organized and appealing, always some one over there to help me with a smile, i was very surprised when a lady actually asked me if I need any help, hope it stay like this, great progress read more