Visited this location today seeking sales advertised in their sales ads. Location a bit off the main road. Plenty of parking and the store not crowed at all. Could not find what we were looking for and left quickly. Neat store but probably not one will visit again as nothing special there. read more

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I had the worst customer service experience in my life with an employee of the Kohl's store located at 21245 Signal Hill Plaza, Sterling, Virginia (store # 0295). My wife had purchased clothing items on line with Kohl's. We had to leave town to attend to family business and planned to pick up the items at the store upon our return. My wife received an email from Kohls@tkols.com that stated "Your Self-Pickup order is ready." It further stated that "To avoid cancelation, pick up your order by end of the day on Friday, January 23, 2026." We decided to travel home on Friday, January 23rd so that my wife could pick up the order. My wife called the store from our vehicle (on speaker phone) at 11:16 am to inform that she would pick up the order before the store closed. The individual she spoke with (a female with an Indian accent) told my wife that the order was not in the system. After some back and forth, the Kohl's representative informed that the order was canceled. My wife was stunned and confused because the email clearly stated that the order would not be canceled until the "end of day" on Friday. When my wife asked why was the order canceled when the email stated it would be at the store until the end of the day, the representative became argumentative. She stated that she did not know why it was canceled and would not provide any additional information. My wife really wanted the items she ordered so she asked the representative to look around and see if the order was still in the store for we would come by and pick it up. With this, the representative became combative. She raised her voice and cut my wife off several times. The disrespect was unacceptable. It was so bad that I decided to get on the phone and ask why the order had been canceled and explain to this person what we wanted to do. She raised her voice with me and interrupted me several times. I had to tell her to please let me speak. I finally asked to speak with the manager. Instead of transferring me to a manager, she hung up on me. My wife did not get her order (even after the email said it would be at the store) and we were both insulted. Needless to say, we will never shop at Kohl's again in person or on-line. They have no respect for the customer and customer service is dead. Kohl's has experienced some financial pressure as of late and they making attempts to strengthen their position in the market. Kohl's leadership should know that there is an employee at store # 0295 that is killing their business. Do not shop there. My wife ordered her items from Amazon. They were delivered in two days without insults. read more

** Amazon Return Only** My visit consisted of getting a few things returned to Amazon that were no longer needed. Unlike other locations where the return kiosk is visible upon e try, this location requires you to go upstairs to complete the process. Strategic in a way as you have to walk past alot of merchandise in various departments to get there. Anywho, the process was super easy. There was a line but it went by quickly. Your return receipt comes equipped with a coupon good for seven days on non name brand or premium brands. The store was clean and well organized. There is plenty of parking as well. read more

Kohl's - Exterior - Department Stores Near Me - STERLING, Virginia

I might not work at Kohl's Department Store anymore, but they still have great prices and allow you to combine discounts with your Kohl's Card. If you have gift card or merchandise return credit, you may use that too; however, at least one penny has to go on the Kohl's card if you want to full benefits. Find a nice shirt and plan on wearing it tomorrow. Kohl's in Sterling Virginia was very quiet when I entered today. Nevertheless, I found what I wanted and was about to leave when I remembered I had a gift card. I went to the second floor to make use of my gift card. Kohl's has a great no hassle return policy to which I know has been abused many times. I know they take the loss, because of the mass amount of buys people make. The lady was as able to put the charge on my gift card and refund my pervious payment on my check card. On my way out, I gave my left over balance yo a woman who was looking at the fine jewelry. Now it's time to go home and get something to eat and do my homework for tomorrow's job training. Glad Kohl's was near my new potential work place. Need to pass the test to get hired. Now I have a more comfortable shirt to wear for the class tomorrow. Thanks Kohl's read more

Kohl's - Department Stores Near Me - STERLING, Virginia

I often come here with my husband as he found a particular pant he likes in a color he likes, not to mention we get sucked in with the sales. For my husband he finds what he is looking for and then some. For me, I've actually found some great clearance deals but you have to be willing to have the patience to dig through various racks and they aren't always the most organized but it can pay off, if you're willing to deal with it. The store seems to have a bit of everything, housewares, clothes for adults, kids, and babies, toys, and shoes. There are parts of the store that are a bit messy but to me its no more messy than other discount retailers in the area. Not to mention they occasionally have coupons in the paper and we end up spending enough to get Kohls cash to return for another follow up visit. Depending on the time of day there can be a bit of a wait to check out. The cashiers seem eager too to try and get you to open up a Kohls charge account, last time thankfully I didn't have my ID with me so that took care of that. :-) read more

Recently visited a Kohls's in Albuquerque New Mexico. Had jeans to return that didn't fit. The return went quickly which was great. Continued shopping, wife found shoes she liked and went to pay for them with a $10.00 off coupon. Apparently, they said that the $10.00 off coupon got applied to the returned jeans and would not be applied to the sale of shoes ?????. The jeans had a discount that was applied when she had purchased them, so not sure why it was not able to be used for the shoes.... confused me, to say the least, but... not at all surprised after reading some of the reviews here and elsewhere. We are no longer a Kohl's shopper. 1-star rating for them from me Michael read more

If you've been to one you've been to them all. It's a little sad inside. I pop in occasionally when I'm looking for something simple (think socks) and usually browse around and end up picking more than intended. There's usually a huge clearance section in the back. I knocked a star for the checkout process. I get that their corporate overlords probably push for Kohl's credit card sign ups, but my God the last time I was there it was basically a two minute argument with the woman who was trying to get me to sign up. I was incredibly patient but she kept going on and on about signing up. It's a giant turn off and will make me think twice about returning. read more

Sign light was clicked off already 30 minutes before closing time. Found plenty of fitted pants for work at very affordable prices. The staff weren't very knowledgable about their inventory, to my puzzlement. No career sets, but I was happy to mix'n'match with suitable jackets, despite the one floor lady's claim that they didn't have anything in the way of blazers... while standing within 50 feet of two options. Some cute shrugs in not so cute colors. I'll probably end up at the one closer to home to spend my $60 in Kohl's Cash. read more

Some outstanding fashion options, but really high designer prices. I'd recommend shopping if you have a gift card (which I had), but sticking to clearance and sale items otherwise. Unfortunately, this Kohl's had no shopping carts available. I went on a Sunday, the last day of the tax-free weekend, and although it didn't seem terribly busy, I guess they under staff their carts. Regardless, this made my experience suffer a bit. Thankfully, the changing rooms were readily available, so I could try clothes on at my leisure. Also, the check-out lady really pushed for me to sign up for a Kohl's credit card, as if her life depended on it. I had to reason with her that I was not interested in the card, and she just about glared at me. I hope Kohl's isn't so hard on their employees that they make them this rabid. I like the clothing styles Kohl's has, but I was glad to get out of there after checking out. My favorite go-to for clothes, Walmart, has cute attire as well, minus insane high prices and severely stubborn check-out ladies (I'm a fan of self-checkout anyway). read more

Came in to get socks. The sign clearly says buy one get one half off but the sale ended apparently. Why are the signs still up confusing customers. Never returning here again. read more

I really like how this location since the remodel took place like the other yelper had commented about. It allows for more stock within the store. I am not a fan of having only one door access into the store where as many other Kohl's stores have a main entrance into the men's department as well as the female's department. It was strange to have an upstairs section in this Kohl's which include children, women's underwear, shoes, household goods, travel, and seasonal. This location has a big parking lot and every time I have been there hasn't been that crowded. read more

I like Kohl's. I like it a lot. When I come here I can always leave with a lot of things that fit me awesome and the price is always right. This visit though..scary. I haven't seen Kohl's this messy since Christmas. Maybe they were short of staff but things were all over the floor and racks. I couldn't tell the difference between the clearance rack and regular racks. Usually it's not this bad when I come so maybe I came right after the rush..I don't know. I ended up just buying a new wallet. A disappointing trip but I'm not giving up on this store yet! I'll be back! read more

I've had a credit card with Kohl's for probably 20 years or more. I'm not a big shopper, the most I've ever had on the card was probably 300.00 to 350.00. In the last few years it rarely gets over 100.00 or so. I've always paid on time, with the exception of maybe a hand full of times since I've had the card. Usually they charge a very healthy late fee when that happens. In Jan., my bill due on the 12th, for some reason I totally forgot and thought of it on the 19th and immediately made the necessary payment. On the 18th a letter was generated to me, which I received yesterday regarding my delinquent account, and threatening to collect the balance, which is 71.00 . I was told I had 30 days to dispute the bill if that was the case. It was the most insulting letter I've ever received in my life. One week late and they are basically after you for the balance, which I am now paying and closing my account. This compute age is great, but it doesn't allow for common sense and good customer service. All that is out the window. read more

This Kohl's underwent an extreme makeover recently. It looks super nice! I've always liked this location because it is two stories...so if the first floor isn't overwhelming enough with a huge selection, you can go upstairs and shop for the kids or check out the home items. They seriously have unbeatable prices at Kohl's. I don't shop there too often because I usually just post up in the mall, but when I do, I'm always really satisfied with my purchases. I really like the newer and trendier women's lines. They have a lot of day-to-night looks you can choose from. read more

Horrible customer service. The manger Scott is one of the rudest people I ha e ever encountered. The corporate office could care less as well. Done with Khols. read more

Came in to return some items I received during the holidays. Naturally we took the store credit. As I understand that having or making returns to customer service is more convenient, what isn't convenient, is having to go upstairs and then to the back of the store. We searched the store, was surprised to see that Hallmark was a third-party vendor with their current merchandise/Gift Wrap is being sold in Kohl's. So there's a positive. Skimmed through the electronics and toys sections before heading down to the Men's Dept. Once in the Men's Dept., tried browsing through the graphic tees. Then headed over to the "Big & Tall section, which I wasn't aware that was in Kohl's, for men at least. Anyway, as expected with Kohl's, everything just seemed disorganized if it wasn't on a particular sales rack or on a wall display. Found some flannel shirts, but in order to to get the right size, we had to get the assistance pole ourselves as no one had asked if we needed assistance. That to me can fall into the Guest Safety category. Found some shirts to try on, found the dressing room and went about the process. Finally found the one that fit right, and it was time to head to the check out. We were called up by a young lady who was trying ask if we wanted to sign up for the rewards program. But you just couldn't really hear or understand what she was saying. I'm not sure that this experience will bring me back to Kohl's. read more

I don't go to Kohl's often as I once did. I just don't find the clothing or shoes I am looking for anymore. The shoe section is often such a disaster I can't find anything and walk away annoyed. I have been a few times recently for housewares and towels. The selection is fine. What is keeping me from going back to this location is how pushy the checkout staff have been about opening a Kohl's account. I don't want another credit card and it seems like each time I have to explain multiple times that I'm not interested and it just makes the entire transaction and experience there miserable. I don't want to open it and pay for it immediately - every time there is an inquiry to your credit, it can hurt your credit so STOP ASKING ME after I politely tell you I am not interested. read more

The store itself is pretty organized and clean, the prices are pretty good, and the staff is good. The only thing I have a problem with is some of the other customers. They are very rude and I have seen plenty mess up the store, it makes it hard on the other customers to find things, and hard on the employees, they're the ones who have to clean it up. read more

A couple of weeks ago, I went to Kohl's in Sterling to see if I could exchange a piece of defective merchandise. Although I did not have my receipt with me, the store manager, Shelly, allowed me to do an even exchange or was willing to credit the money back to my Kohl's account. This was a totally hassle-free process, quite unlike other establishments where I needed to do an exchange or get a refund for defective merchandise. I highly recommend this particular store, due to the excellent customer service that I received there. Thank you, Shelly! read more

I ordered online to pick up at the store and they only have one person working so it is a waste to pre order. It is taking 15 minutes per customer. Useless to order and pay in advance. !!! read more

done with this store. customer service is always a hassle there, always! this was the last straw. I had to make an exchange, took the last item they had on the rack, but it was a return with out tags but matched my new item i was exchanging for the right size. the woman at the counter said she could not make the exchange as the one did not have a tag. i pointed out it was the same item but mine had all its tags the other was used but the size i needed and still she said she could not do anything with out a tag on the store item. i asked her why she was in the customer service desk when she cant help people. my husband got so mad about it all, he cut up my cards and I no longer shop Kohls. not like there are not other stores who are helpful. this place doesn't deserve to stay open. read more

Good, helpful managers and cashiers but the staff behind customer service...awful. Not at all respectful.

The prices are good but what a horribly dirty place to shop. I wish I would have taken photos as proof. I recently went to this Sterling store to purchase pants. This was a Saturday morning so I cannot think of a reason or excuse why it would have been so messy at that time of day. If this store (the Men's department) had been a restaurant, it would have been shut down. If not for the 30% coupon I would not have gone there. Maybe I will try the Herndon store next time. Sorry Kohl's management, I once like to shop here. You have really gone downhill. Additionally, I never did find the size pants I wanted. read more

This was my first trip to this Kohl's location, where I wanted to buy a pair of Sketchers shoes to replace the ones I have that are getting worn out. The shoe department was hard to find (it's upstairs) but I finally found it. The Sketchers shelf was a complete mess!! Boxes on the floor, shoes everywhere, utter chaos. I took a picture but not sure how to add a picture to a review. When I managed to find a box that showed the style and size I was looking for, the box was empty. Then I found another one - also empty. I don't know what happened in the shoe department but I'm glad I wasn't there when it happened. It looked like a tornado went through. I didn't buy any shoes, but I did buy a nice handbag on sale so that made the trip (sort of) worthwhile. I won't bother going back to this location in the future. read more