I live in Leesburg close to the HG store and was very happy to have the store here instead of Ashburn so we would not have to drive to go to HG.
Now, I wish HG never moved to Leesburg, because this store is much smaller, very crowded, short isles, small departments, e.g., housewares, dishes ......, you can tell that specially in some depts. the sales help seems to not know where to place merchandise because of lack of space.
Stores normally encourage customers lingering, because it brings more sales, for me, I don't linger much at all. I used to love looking at everything taking my time, so I don't *miss anything* lol, in the Ashburn store, now, 15-25 min. the most and I'm done, and just walk out. The store is disorganized, no cohesiveness, short and missing isles, no children's isles/merchandise. What I often do now is go to Sterling's HG, and HomeSense. I am so very disappointed in this store.
While in the store, I asked some customers how they like the store, out of 10 I asked, only one said it is ok, I'll get used to it. the others did not like it at all.
Thanks for letting me vent, lol. read more