This MAC used to have snobby MUAs and luckily they have definitely changed staff. However I still have a sour taste in my mouth from my past experiences here. which is why I've docked off a few stars. Another reason is that I've asked to be color matched two-three times for foundation and I've been incorrectly matched the same color by different MUAS at this location. After second guessing myself multiple times and due to them being the MAC "experts" I accepted the color match with a gut feeling that something wasn't quite right. (thankfully my gut told me not to purchase any foundation until I felt 100%). Long story short, since doing my own research and now a MAC PRO student myself, I have come to realize that I was indeed correct. I am NOT a NW20 but rather an NC25-30. This is why I really recommend consumers, especially of high end makeup,to do their research and when doubtful-- question the MUA's choice. Feel free to ask questions and try on other colors. MAC Foundations are pricey and nothing sucks more than having buyers remorse. PS: BEFORE BUYING LIQUID/CREAM FOUNDATION ask for a sample before you buy!! :) There is one really great MUA that works there and unfortunately I didn't get her name :( but she's helped me out more than once and I got really great service. If I see her next time I shall get her name and recommend her on here. read more

Is it me or is it every time I come in there's no one to help. I came in to this MAC and let me tell you it took about 20mins to get some customer service. Granted the store is busy at times and a few of the girls are nice. THIS time the girls that helped me were very. nice (I didn't catch their names). But every time I come in to this store I get ignored and get MEGA ATTITUDE.....i saw a group of people shopping and they didn't get help right away either. I rather shop online to avoid it. I don't shop there because it's too buji. I think they rather help people that look like they have money or like makeup artist. I rather shop at another store that do customer service if you know what I mean!!! read more

This mac location is okay. Very bad customer service. The mac in Bloomingdales is way better.

This place makes me go nuts! I love the rows upon rows of eyeshadows! eeeeeee!!!!! They are also pretty helpful. The times I've gone they have been completely swamped with customers, so i was free to wander around in peace. Then when I needed someone, I could grab them and usually they will find what I was looking for, and I will get it, and get out. My kinda place. read more

i love going in here, the service is fantastic, the people are fun and hilarious, you feel like you've known them for years. =] read more

I came in here looking for a new foundation and was really upset that no one was helping me out. Just as soon as I was about to walk out, due the fact that I detest bad customer service Katherine approached me and assisted me. She was great, matched my shade quickly she even gave me some tips! Only reason why I would go back. read more

This store had great customer service! Went shopping on a busy day and Sandy took care of all three of us without fail. She matched all of our foundations and powders etc, applied them, and explained each step what she was doing. Very knowledgeable! Left feeling very happy with our purchases and confident in our makeup skills :) Thank you, Sandy! read more

5 stars for Benjamin Martin and his eagerness to please customers and being generally helpful. If you need someone to help you, contact him! 3 stars for expensive products. read more

I got my makeup done by one of the assistant managers, MARISSA! She was so professional, made me feel comfortable and did an amazing job on my makeup!! This is my new "to go" Mac Store! Marissa gets 5 stars!! read more

Teni you are the best! You made my Birthday even better with what you've done.... I loveeeeee my makeup... Thank you so muchhh! I'll be back only because of you read more

A lot of people complain that the MAC girls are snobby and bitchy, but I don't personally think that. I feel like the guys that work there are usually friendlier than the ladies, but thats fine. I love MAC makeup, it's great quality, their lipgloss is awesome, and I love their concealer. Overall great stuff. read more

I took my daughter to get her make-up done for prom today. Maria (don't know her last name, but she has some cool tattooes) was the make-up artist. She was AWESOME!! She did exactly what my daughter asked for. We with definitely be going back to her :) read more

I came in today 3/12 I was looking for a good dark spot concealer cover up it was pretty busy so no one was acknowledging me. But Blake came over and made everything better he help me out he was so sweet and nice to me I felt welcome, did a quick demo on me and now am going out with the concealer which I love thanks Blake :) read more

Lacey helped me today with some brow questions/answers and I just want to say how wonderful she was! 10+ experience with MAC and she knew exactly what I wanted. Thank you sister for helping me out! read more

I was at MAC yesterday and I had the sweetest encounter with Chrissy. She was very accommodating, answered all my questions I had, and was very patient. I've been to this location before and usually the makeup artists are nice, but her customer service was beyond exceptional! read more

I've visited this store three times and three times I've encountered the rudest people ever! I thought it might have been an off day or two, but now I'm convinced that the store management just doesn't care to make things better. Seriously, there are lots of places to buy MAC so why would anyone choose this place?? I went across to Nordstrom and had wonderful service and people who care about their customers. MAC corporate, are you listening??? read more

I had my makeup done by Iran and I looked like a movie star. I looked so pretty that I slept in it and did not remove it until late the next day. I will always ask for him, because he is friendly and knows what he is doing! You go boy!!!! read more

Every time I come here its the same thing. Rude employees. Horrible customer service. These people don't even look like MUA's to begin with. I keep forgetting that they have a Mac in Bloomingdales so I keep coming here. Apparently the person in charge of this store isnt reading the reviews people leave because they're not making any changes to their horrible customer service. If I do come back here its only to get the rude employees names and leave another review and let people know who they are. I would leave 0 stars but unfortunately I can't. read more

My Favorite MAC location , I have been going here for years !! Patty is a sweetheart and amazing makeup artist , ask for her !!

They have the worst customer service here & I will never return. One of the male employees walked by me at least 3 times and didn't acknowledge me once. When he started ringing up my aunt and I,he suddenly disappeared and someone else was paying with another employee. He completely just left without letting us know someone else was going to ring us up. When I asked, if she was ringing us up and he gave me attitude and responded yes she was there first. I would've appreciated being informed of what was going on. It wasn't even busy for him to have walked away. They all have the worst attitudes as if they think they're better than everyone. Just a mess! I will make sure I let everyone I know to not shop here. read more

Worst make up experience. No one wanted to help me out. The employees were no help at all. They all had attitude. Very unwelcoming I won't be back here. read more

I've never had any problem here but today I had a problem with this grill rajka or however u spell it. We came into the store no one bothered to ask us so I tried getting my powder from the drawer n that girl comes to us and says don't open the drawer someone will b with u. But instead of getting someone to help us she helps someone else. So finally someone asked my sis n I. she helped with the powder n the pencil liner my sis was taken to a section where they sell the pencils. Then that same girl went in front of my sister while she was looking for her makeup. So now we got our stuff n was brought to the counter. It was the girl who went in front of my sister, the one said someone will help n said not to open the drawer coz no one was helping. Anyway, when it was my turn I asked to get her name. That's it. Then she went off about the drAwer. I was like I'm just getting ur name and u didn't have to tell your coworkers what happened because I didn't even bring it up. Now I'm upset because she's talking back n I'm suppose to be the customer. Then the other register person asked to help instead of that girl. Then he tells me "we don't have people using profound language in our store" and I was like what n turned to my sister and asked "did I cuss?" My sister said no n said to the cashier how could u accuse ur customers of false accusations. At that point I decided to not purchase n brought my purchase to elsewhere. They need to train their people with respect to their customers. read more

Ok, this review is directed toward the Nordstrom counter. The girls are rude, arrogant, and overall below average artist. I decided to try out a new counter and I have been with MAC for years, my mistake. I know my way around make-up and thought it would be fun to have someone else do my make-up. These girls were so bitchy that they were even rude to their co-workers. One girl did my eyes and another did my face. Not professional and I overheard my girl talk shit about her new client. Anyways, I asked for a specific look....defiantly, not what I got. I looked so dreadful. Literally, a drag queen would be horrified to have my look. The client next to me was very unhappy with her look as well. I could not believe how average her make-up was. I wanted to grab a shadow brush and work my own magic on this poor girl. Anyways, when it came to pick out my make-up the artist to do my face make-up was beyond pushy . I was so over it and went home and redid my make-up. read more

Very rude service . Went in with my mother and she was waiting over 10mins to have someone help her get a lipstick she opened the drawer to get it herself cause she probably would've waited another 10mins let's be real. Two employees came rushing in seconds to tell her not to open the drawers. She explained she was waiting 10min for someone to acknowledge her as she was basically flagging down employees but I guess they like to ignore customers here. She was helped by a Man for got his name . And he was really rude and had a hurry up get out attitude asking her in a rude voice "what you want." Give me and everyone else speedy customer service . And get some new friendly employees! read more

If you want to get treated like shit, this is the place to come! Abby was helping someone while I waited in line forever. When she was done she ignored me and went to go swatch lipsticks on her hand as there was no one in the store. After 5 minutes, the other cashier also didn't acknowledge me. Finally a manager came out to override something and asked if I had been helped. I said no, she helped me with a return and that was it. No one else acknowledged me or tried to help me. Ton of workers, only a couple people and no one felt like helping me. Worse experience. read more

I came in to buy some bb cream, and Kenny completely sold me on a new tinted moisturizer, some eyeshadows and lip liners. He showed me how to achieve my desired look, and a new natural way to contour. His customer service made me feel so welcome and comfortable! Five stars for Kenny! read more

I love MAC, it is definitely an addiction of mine, but for some reason this location doesn't do it for me. Some of the sales associates are not very friendly, and I often feel pressured to buy more than what I need, which I hate. Even though this location is close by me I rather drive to the Sunset Blvd location for exclusive free standing MAC products because the staff is much friendlier and more willing to help. read more

The worst costumer service I have ever received from MAC , erika was so rude so aggressive no knowledge to help me to find what I was looking for , poor management when I called and spoke to the manager she didn't try to even apologize or to solve the issue and when I told her I will call the headquarter she said go right ahead . read more

I ordered a physical gift card on Dec.3 On Dec 5 my credit card was charged. I figured that if the credit card was charged, the gift card was on the way. By Dec 15 I had not received the gift card. I called and was told that I had not given them a complete address, that I was missing my unit number so UPS could not deliver. I think not. I have lived at this address for 20 years. Was told that the gift card would be shipped 2nd day delivery and be in my hands by Tue., Dec 19. Again, no UPS delivery. Again I was told that I had not given them the unit number. After speaking to two representatives I finally got the address corrected. On Thurs., Dec 21 I received the gift card. Would I ever order from them again? NEVER Worst customer service ever!! Wish I could give them NO STARS. read more

Quick update! I ended up returning the products, person who did my return asked why I was returning it. Told him that I couldn't get over how I was treated at the store. He kept apologizing. Too little, too late, MAC. read more

Love this store, especially Andrea she is amazing makeup artist!! She's detailed and takes her time with you. I absolutely love her! Anyone who checks out this location should definitely ask for her. read more

I had no intention of getting makeup at the mall, and what happened ???? I got a whole new face with the help from Patty ! She was so friendly and made me feel incredibly comfortable. On the fly, I said 'you know what, I need a boost'. That was all she needed. I spent an hour with her. She brought out a little of everything, did my make up, explained all the products and on top of everything else, she seemed genuinely excited about all of it. I'm not that skilled in the make up department and that just made her want to help me more. I will definitely go back because of her. I left with new makeup, a card with directions on how to use it, everything she did, and above all felt pretty when I left. Thank you Patty !!! read more

I like the service they provide at this location. Very friendly & helpful staff. They get a little busy at times & the line gets a little long but overall Im satisfied with their service. read more

Will never shop at this location again, don't waste your time here and go to the one in Nordstrom. You have to beg for help and once you get someone's attention they don't want to help. A bunch of snobs here. read more

I recently went to the MAC store inside the Glendale Galleria for the Selena Limited Addition Collection on October 6, 2016 (Huge Selena Fan) I arrived there around 8:00am. There was lots of people lined up waiting for the store to open to be the first ones to purchase the MAC Selena Limited Addition Collection. So I got in line and received a wrist band and a card with a number on it (the card was to check off the items you wanted to purchase from the collection if they were still available by the time You made it into the store and they could have it ready for you (and if it wasn't sold out) everyone in line was super excited to buy even just one piece from the Selena collection. Zabrina Graham the Retail Manager made our wait in line Fun and Comfortable. Fun by playing games asking questions about Selena in order to win a white long stem rose. Comfortable by going from the front of the line to the end of the line asking everyone if they would like sweet bread, water and candy! And if we needed anything/if everything was good.. it totally made our wait very smooth! It was finally my turn to go in and make my purchase for the Selena Limited Addition Collection.. I was able to get everything except the Brush, Mascara and the bidi bidi bom bom lip gloss (not bad considering the lip gloss was only a online exclusive) I was VERY happy with what I was able to get. Thank you Zabrina and the MAC staff you are Awesome! The very next day my friend and I had a Selena inspired makeover appointment.. Zabrina was my make up artist and she remembered me!!! She asked me what kind of look I wanted and I said dramatic lol! I absolutely loved the look she did on me!!!! You Rock Zabrina! Highly recommended this MAC location and ask for Zabrina!!!! Excellent customer service!!! read more

I have been visiting this location for few years already. Besides having my make up done by them but I also shop with them. I walked in to pick up couple of items I need it and the lady that helped me was very knowledgable and professional but my disappointment was that the cashier was too busy carrying a conversation with another associate and I had to ask him to ring me up. read more

Love, love, love, Sandra T. I can describe her in one word, AWESOME! Every time I visit the MAC Glendale store I ask for her. She is extremely knowledgeable about MAC products and is a great teacher. I leave the store feeling empowered knowing about my new products and the correct manner to use them. She always provides excellent customer service. Can wait to return to buy more MAC! read more

I really don't like the service there , and I think they can do much more with ther people , the store look nice and the makeup is good .

I hate this store because of their customer service , my last experience was awful , and it made me mad for a week , they are acting like they're working in white house , very low class. read more

We came in to have my daughter's make up done for her graduation. Patty and Jessica made us feel so special and at ease. They were knowledgeable, honest, full of great make up advice, and very kind to my daughter and I. We don't live in the area but we will travel out to this location to get the amazing service that Patty and Jessica provided instead of going to the MAC store closest to our home. Thank you for an incredible experience! read more