For Wilmot office: Very poor ability to talk on phone about appointments! Building not marked for…read morethe lab. The big entrance is vacant of receptionists & looks confusing where to go. Once find lab no receptionists. You must check in via kiosk. Several tries I couldn't log in. Person behind me offered to help they could not do it either, so waiting for someone in office to pass by for several minutes who logged me in after a few try's. Wait time 45 minutes! I asked why I had been called & they took me back. Tech said my name had been removed. At this point I was physically ill from the 13 hour fast. After a several minute check in process my blood drawn.

I wish the staff liked their jobs. Consistently "average" interaction skills and poor to average…read moreconversation/explanation of what they are going to do to you. Empty experience.

Love this location!! I have very thin veins and usually require multiple tries to even get a slow…read moredrip of blood. BOTH times I have been to this location, they have been able to draw blood on the first try! They are skilled, quick, professional, and I definitely won't be going to any other location for bloodwork. Thank you Edit: My most recent visit here, the phlebotomist seemed rushed (though I was the only one, and she herself said my veins were thin). She did not check both arms before immediately fishing around in my right arm. On her second try in my left arm, she again did not feel for longer than five seconds, so of course it took a while before she discovered a vein. Four stars because I think I just got the newer, less experienced phlebotomist this time around.

This place was quick and easy. Took me a little bit to realize that it was inside the Safeway. I…read morewould give it 5 stars but there was only one person working doing EVERYTHING (running front desk and drawing blood, etc). I definitely recommend coming here if you need to get blood drawn. They're quick and you hardly feel anything

So I have to start off with a disclaimer. I went here om a Saturday and am not sure if it was just…read morethe time but I feel I may have gotten lucky. I had to do a drug test for my school, and everytime I do these it takes forever. This location is om prince and 1st and when I walked in it was dead. I was the only person. I signed in, gave her my paperwork and was in and out in 15 minutes. Literally every other place I have done drug screenings have taken at the minimum an hour. So maybe go here on Saturday around 12-1...and it will be just as easy. Not to bash them but it seems to good to be true!!! Hahahahaha

I would not recommend this place during COVID-19. Absolutely no adherence to safety rules in place…read more Five people in the waiting room with one unmasked. I waited 15 minutes and left. First time during the pandemic I have felt unsafe.

When Dante wrote The Purgatorio he failed to include a section about this Sonora Quest location,…read morebut surely he intended to add it to later editions. You will be greeted by a room full of people, a closed reception window (opaque with lowered blast-shield), and a greasy iPad on a wobbling stand. You can enter your name and it will appear on a large, wall-mounted TV. Your name will sit there, unmoving, for hours, just like all the people in the waiting room. You will wait for so long that you can see gravity working on the people, crushing them into puddles of despair--despair so deep that smartphones cannot save them. Sometimes new people will arrive in the the waiting room, add their finger-grease to the iPad, and their names will appear in front of yours. They made appointments, and even the appointments are massively delayed. You will wait longer. Perhaps until tomorrow. A sad old woman paws at the closed door to the lab, saying that she forgot her car keys inside during her appointment. Nobody inside hears her and she knocks and scrabbles for ten minutes before the door opens, coincidentally, to finally admit someone. The old woman and the patient enter, tearfully overjoyed. Their suffering shall finally end. For those in the waiting room, another hour.

I always love coming here for routine labs and urine tests as they make scheduling online easy and…read moreare usually on time/friendly However this time the " lead gal" ( self described) was a bit testy and prickly trying to say I didn't have an order and she'd talk to the other gals. short cut to she was wrong but never apologized and quickly brushed off my address ( I'm from another state) I give folks grace as maybe she was having a bad day but the results come back fast and I truly like this place

Doc ordered labs; sitting in waiting room for an hour while everyone else gets in…read more If you don't have an appointment, don't bother.

Lucy was my phlebotomist and she did an excellent job! My test is not standard, and looks different…read moreonce it is brought up on the computer, but she knew what to look for and found it without needing anyone. This is rare as I've had the test over 40 times and have never had someone find it as quickly! The office was clean and the check-in was easy. I will definitely be back!

Yesterday I walked into the office and was greeted by Margarita. She quickly took down my…read moreinformation and then drew the necessary blood specimens for the tests I needed. Margarita did a great job from start to finish. The office is very clean and well organized. I am glad I found this lab and should I need similar services again I know where to go.

Very quick process, no wait time midday on a Tuesday. The staff very knowledgeable and friendly…read moreabout the process and results.

First time here and it was the best blood drawing experience I have ever had. I was in and out so…read morefast I didn't even have time to take pics. I EASILY made an appointment online. Checked in via my phone (you can also use a QR code they send you at either of the 2 kiosks inside). Brought my orders from the Dr which they asked to see and was called in before my appointment time because I came early. I always fight with the phlebotomists. I need a butterfly needle in my hand. End of story. This lovely lady didn't even question it. Easy peasy. In and out. She used my hand, the blood flowed and now I won't be fearful next time I have to come here.

It is a little nerve wracking when you see all these constantly bad reviews for Labcorp... But I…read morehave had to go several times, and have never once had an issue. YES. They are severely backed up, long appointment times, Wilmot was understaffed and had to close til the end of the year... which makes this location even busier. Plan to be flexible. I could not get an appointment for 2 weeks, so decided to be brave and just walk in.... I checked in with the kiosk, it said currently there is a 3 hour wait, but I could come back at that time for an appointment. So I did that. Came back, 3 hours later... it was a lot more busy, couldn't even find parking. Checked in, wasn't seen for 30 minutes, so yes, much longer wait times than there used to be. But it was expected, and leaving a bad review when you already know there are issues doesn't help anyone. People are tired of waiting, I assume, some, have no where else to go, and ended up just waiting the long times... they go to the front desk and are very rude. While waiting at least 3 ppl were rude to front desk employee... yet, she forced that smile and tried to tell everyone she appreciated them. People don't listen, or they don't know you need to check in first with kiosk, come in and are just unfriendly and rude when asked to check in first and take a seat. Try to do better Tucson community.

Visiting ACP testing center during mid December covid 2020 I'm frantically greeted outside by a…read morefrantic employee looks like back to the future ? He's rushing out door towards me Asking if I am or was sick? Yes I was in the hospital is that considered sick ? Once allowed inside Im given papers stating the high cost of service making clear I'm responsible to pay big bucks for services & if I damage equipment ? Con I called before scheduling appointment and asked is this service covered by my insurance ? Told yes but on arrival told by same person on phone they don't know if covers by insurance very vague response con ? Unassuming lack of confidence? Upon agreeing to expensive service with no assurance covers by insurance asked do I want to stand outside for 15-20 min to be briefed on testing ? or who inside ? With strangers closely coming and going in same space I asked how big is the room ? " a little bigger than a coat closet I was told?" Ok reluctantly went to a large very large room obviously they don't want to be there with patients! Con Lastly look at all the cute holiday decorations over the top" comfortable in their own space having holiday spirit yet no tome to confirm my insurance coverage & cost & not wanting to professionally advise me in their " coat closet sized room" " again was not but large Please consider any and all options? Thank you for your service" I understand it's historically challenging times during pandemic & more , but couldn't you be a little more professional and patient friendly? To reconsider ? " hindsight is 2020"

On March 16th I had a CT Scan done at Az Community Services. On March 23rd I was laid off from my…read morejob due to the Coronavirus.I am not receiving unemployment. On April 6th I received the bill for the scan, I owe $459.94 I called the billing office and asked if there was some way they could help me with the amount or with paying my bill, they informed me that they gave Blue Cross a discount so they could not help me. They told me that if I don't pay the entire amount by the due date they will charge me 1% interest on the balance and will turn me over to a collection agency. Is this how a person who is already dealing with a bad situation should be treated. I will never go to them again for any services. Mel

I was here for a blood test this morning. I was in and out in no time. Checking in was easy, and I…read morewas called back to have the blood draw at exactly my appointment time. (Most people there were walk-ins, but it saves time to make an advance appointment online, which is easy.)

Amazing experience! I hate getting bloodwork done and when I saw the poor reviews this location had…read moreI was very nervous. However, I was pleasantly surprised by how kind everyone was. It was a very fast and easy experience, I was a walk in and there were quite a few people waiting in front of me but I couldn't have been there a total of 20 minutes. They asked if I had a preferred arm and I told her where I had a deep vein that I had previously been told about and she found it right away and it didn't hurt at all, like in the past when other places just keep poking me and still can't find a good vein. I definitely recommend this location, and will be going here for any future bloodwork I need done.

The receptionist was fantastic; friendly, helpful, patient; an excellent rep for any business…read more Also, the woman who conducted my x-ray, and the gentleman who administered my MRI/MRA were professional and courteous. However, despite having shown up 45min prior to my appointment time (15min more than they requested for new patients), I still wasn't seen until nearly an hour after my appointment time. As I had to take time off of work for this appointment and scheduled meetings around it, it was inconvenient that I was there more than an hour later than they advised it would take. Also, in calling to confirm my faxed request for a CD copy of my results/imaging was received and was being processed I selected the options regarding records and it just gave instructions for the request and then disconnected me. Not helpful.

Waste of time. They double booked, blamed me and made me wait 40 minutes and didn't even tell me…read morethey took the person before me. Avoid this company at all costs.