They lose blood work orders and keep changing their hours. went in and now they close at 4 which is…read morerediculous since people have Drs appointments and the building is open until 5. useless

For Wilmot office: Very poor ability to talk on phone about appointments! Building not marked for…read morethe lab. The big entrance is vacant of receptionists & looks confusing where to go. Once find lab no receptionists. You must check in via kiosk. Several tries I couldn't log in. Person behind me offered to help they could not do it either, so waiting for someone in office to pass by for several minutes who logged me in after a few try's. Wait time 45 minutes! I asked why I had been called & they took me back. Tech said my name had been removed. At this point I was physically ill from the 13 hour fast. After a several minute check in process my blood drawn.

Linda has been my phlebotomist every time I've come for the last couple of years, and she is always…read moreso kind and professional, and she is a pro at finding a vein. Plus, the draw never hurts! The front desk is always great too. Zaina was super helpful today. I used to come here and didn't enjoy waiting, so the fact that they now are appointment only makes it SO easy! I love how efficient it is now! And the results are SO fast! I got my results this time in less than 24 hours! I've had to get regular labs my entire life, and I am so happy that I've found a place that turns what used to be a slog into an actually enjoyable experience! Who knew lab work could actually be pleasant?

I made an appointment so I wouldn't have to wait. Evidently they only had 2 people working. So…read morethey decided to both work the front, input patient lab, then each took one patient to the back. Then they both came to the front together and repeated the process. One patient had been waiting for two hours before they told him he needed an appointment. Even with an appointment it took 45 minutes.Where is the supervisor?

Love this location!! I have very thin veins and usually require multiple tries to even get a slow…read moredrip of blood. BOTH times I have been to this location, they have been able to draw blood on the first try! They are skilled, quick, professional, and I definitely won't be going to any other location for bloodwork. Thank you Edit: My most recent visit here, the phlebotomist seemed rushed (though I was the only one, and she herself said my veins were thin). She did not check both arms before immediately fishing around in my right arm. On her second try in my left arm, she again did not feel for longer than five seconds, so of course it took a while before she discovered a vein. Four stars because I think I just got the newer, less experienced phlebotomist this time around.

This place was quick and easy. Took me a little bit to realize that it was inside the Safeway. I…read morewould give it 5 stars but there was only one person working doing EVERYTHING (running front desk and drawing blood, etc). I definitely recommend coming here if you need to get blood drawn. They're quick and you hardly feel anything

When Dante wrote The Purgatorio he failed to include a section about this Sonora Quest location,…read morebut surely he intended to add it to later editions. You will be greeted by a room full of people, a closed reception window (opaque with lowered blast-shield), and a greasy iPad on a wobbling stand. You can enter your name and it will appear on a large, wall-mounted TV. Your name will sit there, unmoving, for hours, just like all the people in the waiting room. You will wait for so long that you can see gravity working on the people, crushing them into puddles of despair--despair so deep that smartphones cannot save them. Sometimes new people will arrive in the the waiting room, add their finger-grease to the iPad, and their names will appear in front of yours. They made appointments, and even the appointments are massively delayed. You will wait longer. Perhaps until tomorrow. A sad old woman paws at the closed door to the lab, saying that she forgot her car keys inside during her appointment. Nobody inside hears her and she knocks and scrabbles for ten minutes before the door opens, coincidentally, to finally admit someone. The old woman and the patient enter, tearfully overjoyed. Their suffering shall finally end. For those in the waiting room, another hour.

I always love coming here for routine labs and urine tests as they make scheduling online easy and…read moreare usually on time/friendly However this time the " lead gal" ( self described) was a bit testy and prickly trying to say I didn't have an order and she'd talk to the other gals. short cut to she was wrong but never apologized and quickly brushed off my address ( I'm from another state) I give folks grace as maybe she was having a bad day but the results come back fast and I truly like this place

I can't say enough wonderful things about Gabby! She is, without a doubt, the best phlebotomist…read moreI've ever had. I actually drive 45 minutes just to have her draw my blood--even though there's another Sonora Quest right across the street from my house. That's how amazing she is! She gets my blood on the very first poke every single time, and she's always kind, gentle, professional, and reassuring. She has a way of making what can be a stressful experience feel easy and comfortable. You can tell she truly cares about her patients and takes pride in what she does. If you have the opportunity to have Gabby do your blood work, consider yourself lucky. She is an absolute gem and deserves to be recognized for the exceptional care she provides. Thank you, Gabby, for always making my visits such a positive experience!

Doc ordered labs; sitting in waiting room for an hour while everyone else gets in…read more If you don't have an appointment, don't bother.

I m early for my follow up mid year TST and DHEA test…read morelevels. The VA test in Jan was low but they won't test again till next physical , Jan. So i'll test here for an update and put a copy in my records. I think i have TRT gel patches in my future. Either VA, or civilian care. I have 4 of the 6 negative symptoms. We ll see !! They still offer a military discount here. Not in a hurry ! UPDATE. Painless and swift. They no longer offer a military discount. Maybe she is new. I'll check again next year. Pick up results on paper Monday. Today is Thursday.

Very quick process, no wait time midday on a Tuesday. The staff very knowledgeable and friendly…read moreabout the process and results.

I made an appointment for 8 AM. Glad I did. Check-in was easy at the kiosk got called back very…read morequickly to submit paperwork, payment and just a few minutes later was called back for the appointment. The person taking my paperwork was very welcoming and I loved that they had a rainbow pin, identifying themselves as safe that made me feel very welcome. The lab technician phlebotomist also made me feel welcome and safe. She was friendly and told me everything she was doing a great stick!

First time here and it was the best blood drawing experience I have ever had. I was in and out so…read morefast I didn't even have time to take pics. I EASILY made an appointment online. Checked in via my phone (you can also use a QR code they send you at either of the 2 kiosks inside). Brought my orders from the Dr which they asked to see and was called in before my appointment time because I came early. I always fight with the phlebotomists. I need a butterfly needle in my hand. End of story. This lovely lady didn't even question it. Easy peasy. In and out. She used my hand, the blood flowed and now I won't be fearful next time I have to come here.

Visiting ACP testing center during mid December covid 2020 I'm frantically greeted outside by a…read morefrantic employee looks like back to the future ? He's rushing out door towards me Asking if I am or was sick? Yes I was in the hospital is that considered sick ? Once allowed inside Im given papers stating the high cost of service making clear I'm responsible to pay big bucks for services & if I damage equipment ? Con I called before scheduling appointment and asked is this service covered by my insurance ? Told yes but on arrival told by same person on phone they don't know if covers by insurance very vague response con ? Unassuming lack of confidence? Upon agreeing to expensive service with no assurance covers by insurance asked do I want to stand outside for 15-20 min to be briefed on testing ? or who inside ? With strangers closely coming and going in same space I asked how big is the room ? " a little bigger than a coat closet I was told?" Ok reluctantly went to a large very large room obviously they don't want to be there with patients! Con Lastly look at all the cute holiday decorations over the top" comfortable in their own space having holiday spirit yet no tome to confirm my insurance coverage & cost & not wanting to professionally advise me in their " coat closet sized room" " again was not but large Please consider any and all options? Thank you for your service" I understand it's historically challenging times during pandemic & more , but couldn't you be a little more professional and patient friendly? To reconsider ? " hindsight is 2020"

On March 16th I had a CT Scan done at Az Community Services. On March 23rd I was laid off from my…read morejob due to the Coronavirus.I am not receiving unemployment. On April 6th I received the bill for the scan, I owe $459.94 I called the billing office and asked if there was some way they could help me with the amount or with paying my bill, they informed me that they gave Blue Cross a discount so they could not help me. They told me that if I don't pay the entire amount by the due date they will charge me 1% interest on the balance and will turn me over to a collection agency. Is this how a person who is already dealing with a bad situation should be treated. I will never go to them again for any services. Mel

I come here all the time for bloodwork, and everyone is always super friendly. One of the things I…read moreappreciate most is that you don't need an appointment, and they can usually see you pretty quickly if you come during off-peak hours. I think I've only had a longer wait once, and that was on a Friday. The facility is clean and well maintained, and the staff who draw blood are excellent. They do a great job making the process quick and as painless as possible.

I was here for a blood test this morning. I was in and out in no time. Checking in was easy, and I…read morewas called back to have the blood draw at exactly my appointment time. (Most people there were walk-ins, but it saves time to make an advance appointment online, which is easy.)

Absolutely ridiculous. This company has harassed me to no end to schedule an appointment, then…read morecanceled the appointment TWICE. They have the nerve to harass me by text and phone call to schedule it again, but when you answer the phone, there's not a live person and they want you to sit on hold. I would rather cut my left arm off than actually patronize this business at this point, and I have blocked their phone number.

I had a very frustrating experience at this imaging center. My doctor sent me with a work order for…read moreX-rays, but the technician did not complete all of the imaging that was listed on the doctor's order. After I left, they later told me that they had made a mistake. When I returned to have the remaining X-rays done, they couldn't even find the original order in their system, and my doctor had to send a completely new order. Today when I came back again, I was told that X-rays are walk-in only. Despite that, I waited for over an hour and a half. While I was still waiting, they took another patient who arrived about 40 minutes after I did. When I brought this to their attention and complained about the situation, the staff showed very little concern and did not seem to care about resolving the issue. Overall, the experience felt disorganized and unprofessional. Not completing the doctor's order the first time, losing the paperwork, and then making patients wait excessively while taking others ahead of them is extremely frustrating. I hope the facility improves its organization and patient care so others don't have to go through the same experience.