Kathy's is awesome! Reasonable prices and turn around times... she's great at setting expectations. And she's always so happy :)

I go in for dry cleaning only. Great prices for the area, and Kathy is super nice. She'll stay late if you can't make it before closing. Usually takes 2 days for clothes to be done, but if you only have a couple of articles of clothes, you can ask for next day service. Just bring it in early the next day. And I can always trust that my clothes won't be just secretly machine dried like some places do. read more

I haven't used her alteration services so I cannot comment on that. The dry cleaning service is ok. I found it comparable to other dry cleaners I have used. Her pricing is competitive. In my experience, she did a couple of small snaffu's like not having one clothing item ready when promised. read more

Kathy is great, with a fun sense of humor! I moved to the bay area recently and an glad to have found a go-to dry cleaner! Went here to get some clothes and comforters dry cleaned. I've also got my jeans patched up here. The place was neat and organized, and my clothes came back clean and on time! No complaints. read more

I brought some tops to Kathy to alter their necklines and she did such an amazing job! Plus she's such a darling and has the sweetest smile :) Highly recommended for alterations. read more

Kathy is incredible! I needed a pair of slacks mended on the same day. I dropped them off upon opening and she was able to get it done before closing. My slacks came out much better than when I first bought them! She even noticed that they weren't ordinary slacks. She complimented them and their material, Japanese silk, since slacks usually are made of polyester. This showed me that she really knows her stuff! I really appreciated the excellent customer service. I have yet to come here for dry cleaning, but I intend to in the future, and I'm sure she will do a stellar job with that, too. Thanks, Kathy! read more

Very personalized service. Always with a smile. Attention to details. Thanks Kathy!

Kathy is extremely accommodating and takes customer satisfaction seriously. My wife was running slightly late in picking up my dry cleaning and Kathy waited after closing hours for my wife. Kathy also does a great job for a good price. I recommend her! read more

Kathy is great! She is very friendly and always has a big smile on her face. I've gotten pants hemmed from her, jackets altered, zippers fixed and drycleaning as well. Everything was top quality. She has even fixed loose buttons for free and her turn around rate is fast...and even faster if you request for it ;) I attempted to get one dress fixed, but she said it probably wouldn't be worth the cost. I appreciated her honest feedback and ended up not doing it. Will definitely be going back to Kathy. *** The only downfall (as many other people have mentioned) is the changing room where people can see you if they look into the mirror hanging beside it... read more

Wow! If you need a quick 1 day alteration (had 4 dress pants needing to be hemmed ASAP) Kathy's - is the place for you! With reading the reviews, I figured why not take the chance and decided to give Kathy a call. Well she said just come by, drop off, and I can pick up my hemmed pants around 4:30pm (I dropped off my 4 dress pants @8:30am). She paid attention to detail and it looks perfect! You won't be disappointed. Hmmm...I didn't ask if her name was Kathy. LoL read more

Alteration prices have gone up by a lot, recently went in for a quite on zipper replacement, she quoted at least $25, maybe more.

Any one has any idea how much it costs adjusting the width of the skirt? She just charged me 30 bucks for that and I think it's a bit too much. read more

Good pricing..but not good cleaning . She didn't even tell me she couldn't get rid of the stain. Be sure you check with her if she can do the work and be sure to check your cloth too. read more

I saw good reviews about Kathy and want to give her a try. Kathy doesn't disappoint me. She did an excellent job in my dress for dry clean. She is friendly and welcome me for nice smile. She patiently listened for my need and gave me advice. Definitely will go back to her again. read more

I love this lady!. when i used to work near i had all my Alterations done by her. She would do them within an hour (while you ate lunch nearby) She does GREAT European Hem. This is where you have jeans that are too long so you get them altered but with the original bottom hem so the jeans look natural. Like you never altered them at all. She only charges 12 for jeans and Slacks. And a couple dollars more if your slack have lining. She does a great job. I only go to her even though her place is WAY out of my way. Its not worth messing up $100-200 slacks and jeans. read more

Headline, do NOT go there for alterations if it is not Kathy handling the measurement and transaction! Sordid details - this time it was an older man who helped. He measured me in the slacks and I specifically brought the 3 in shoes they would be worn with. We discussed length and I had him make them a bit longer b/c I didn't feel comfortable with how it was going and also asked he saved extra fabric in case the pants 'shrunk'. He said look at the back of the pants and ignore how it looked in the front, it would turn out fine. After I was put at ease and handed him my jeans, he measured the length and recorded it. I didn't mandate the length since inseam changes a bit depending on fit of pants and these pants were loose and hung slightly. Result - he made them too short. This was recoverable due to the extra fabric I intentionally asked him to leave. The insult to injury and why I will NEVER go there again - he proceeded to blame me and make excuses. From me wearing different shoes (note only difference was the color which I clarified b/c it I have two colors of the same shoe), he measured the pants in front of me to prove he was right b/c it matched what he wrote down, despite the fact that they looked like floods on...After ten minutes of lecturing and "I told you so" and "You are wrong, I was right"-type crap, I asked if it was going to be a problem to fix. Not only did I not get refunded, he wanted to charge me half to fix it b/c it was only fair- what a 'deal'. No I don't believe I should've paid for the fix but it was his rudeness put it over the top. It was the principle at that point, so I took my pants and promptly left. The customer service SUCKED!! He saved $4 and lost a permanent customer (note my husband and I went there all the time). I will even pay more to avoid the abuse. The good news, at least they followed instructions by leaving the extra fabric. I spent an hour rehemming them myself and they look fab now! read more

Place is good, owner is nice but the prices are really shocking $28 to dry clean a simple dress ? not sure if i will go back here. I know there are by the tech companies but that does not mean you can start asking for prices that does not make sense read more

I've been coming here for years and had a pleasant experience every time. Kathy is amazingly friendly and I don't think I've ever seen her without a smile. Her rates have stayed the same throughout the years and the turn around time is unbelievably fast. I've brought countless jeans to her, 7 jeans, Rocks, Levi's, H&M, and everything else in between. I mostly go in for hemming/tapering and never had an issue with the quality of her work. She usually spends quite a bit of time with me (fitting, measuring, suggestions, etc) when I bring in my jeans to make sure I get it the way I want it. My brother whom I recommended loves her already. read more

I recommend her for alterations. I got two tops taken in at the waist & hips. I also got the straps to one dress shortened. I now look fabulous in all 3 pieces!! Her rates are very reasonable and the quality of her work is very good. She's a nice lady too...very friendly!! I would definitely go back if I need any more alterations. read more

Kathy is super sweet and always does a good job with my items. Plus, the store is conveniently located in Milpitas Square, plus she is always open late - usually past 9PM despite the posted hours. read more

I used to really like this place. Kathy is friendly. She told me to take down the wooden button for one of my favorite jacket before the dry clean, so I really appreciate her carefulness. Her price is slightly cheaper than royal cleaner at Berryassa. However the most recent experience with the same wooden button jacket is not good. The jacket came back as if it didn't get clean at all. The jacket is not dirty to begin with. I just wanted to get rid of the light sweat in underarm area when I put my nose on it and the same smell is still there after I got it back the first time. She said she tried to use light chemical to prevent damage. She re-did it after I complain but the button was not sold on properly the second time and the jacket looked wrinkled. Oh, b.t.w, she charges $1/button. It is not acceptable to have the button fall off during the first wear. So I am considering switching cleaner. read more

I came in last minute with rush shirts. GUESS WHAT! They have a price break for multiple shirts! So Awesome. Kathy is super friendly and I loved the price break = more shirts = cheaper per shirt. Thank you Kathy!! read more

checked this place out since it had good reviews and was close to home. came here twice and was satisfied with their service. however, i probably won't be coming back since i found a new place that's less expensive. i'm kind of torn with this decision since Kathy is such a nice lady but hey, i'm all for saving money. read more

Have shortened my pants here a couple of times. It's been quick, good price and most importantly with great results each time.

I've been going to Kathy's Cleaner for over 5 years and she is fantastic! She's the best place in town to get dry cleaning and alterations. Her prices are very reasonable and she works fast! I can't believe some of the hem work she's done on my slacks and jeans over the years - they look seamless (pardon the pun). She also takes it upon herself to mend small items. She gives great advice on how to keep complex fabrics clean. I love Kathy's and will drive across town to continue to use her service. read more

Kathy does an amazine and FAST job! My husband and I have been going to Kathy for about 2yrs now and found her through the wonderful reviews on Yelp. After meeting her and talking with her - it was a little difficult at first to understand her because she is so high energy and English isn't her native language. BUT she knows exactly what you want and gets the job done. Last September we moved to Dublin, CA but we still make the drive out here for her services. There isn't anyone else who cares like Kathy. She has a genuine appreciation for her customers and for their belongings and so it's only right that we stay with her. On an above and beyond note - since I had a baby, all I have to do is call her from the parking lot and she will come out ot my car to pick up my laundry or to give me the dry cleaning and she'll take my credit card and bring it back to me so that I don't have to take the baby back/forth and carry the heavy items. Now THAT is customer service!!! Last year, the company that I work for had a graduation and the teachers gowns needed to be pressed w/in 3 hours. I called Kathy - she pressed ALL 25 of them w/in the 3 hour mark and didn't charge for the emergency or the quantity. She only charged for the normal pressing ....I'm telling you - Kathy is one of a kind and I dare you to find a dry cleaner that is as good, fast, caring, honest and accomodating as Kathy. read more

I have been going to Kathy's for a very long time, and I have had several horrendous incidents happen to me (think, a $200 pair of jeans totally tie-dyed with who knows what chemicals or a fancy Victorian-style blouse that just vanished into thin air), but I certainly do not think (like some of these strange, strange reviewers) that a few articles of ruined clothing is worth disrespecting another person (unless, of course, there was some immense sentimental value like a wedding dress). Anyway, it seems people expect a lone woman (with OCCASIONAL help from her husband) to be able to provide perfect service 100% of the time. Even to a perfectionist like me, that's pretty ridiculous. I weigh my pros and cons with this place, the occasional mishap here and there (which is inevitable with every dry cleaners) in return for some good service and a person who really tries to get things right. I came in to drop off some articles of clothing for dry cleaning and caught her scalding tirade at her brother (the one who handles the dry cleaning, which is outsourced to his place). She was yelling at him for getting stains on a customer's shirt and refused to accept any of his flimsy excuses about how he didn't notice or couldn't see the stain. I admit, I occasionally get into the yelling argument or two with Kathy, since she's stubborn, I'll give her that. However, it's that same stubborn streak dedicated to doing things right that makes me return here even when things go horribly wrong. Kathy "went apeshit" on me as a previous reviewer so... quaintly... put it during my demand for a refund for the aforementioned pair of ruined jeans. She got pretty hysterical at some points and I could hardly understand her ranting, but I caught the main gist of it which was that she tried to fix things but her brother's cleaners makes mistakes that she can't really handle and she doesn't know what I could possibly want from her now that the damage is done. I'm no saint, I was pretty angry at the time, but she makes sense in that, demanding that she give up the full payment for the jeans would not restore them to their original state, and making her pay the full $200 price tag... well, who would honestly pay that much for an accident that honestly wasn't their fault? So I told her, okay, I would leave the problem alone this time, but next time she should really try harder. She was very relieved and wholeheartedly thanked me. I now know I can expect much better attention to my clothing from now on since I didn't storm out angrily. Being nice doesn't cost much. Of course, the Victorian-style blouse incident came along later, but it's easy to see when it's her brother's fault and when it's her fault. For her credit, she spent a very long time looking for it (I also returned daily for about two weeks to check on her progress) but eventually we let it go as a lost cause. My point is, though I get angry at her and lose a few articles of clothing here and there (actually, I've only suffered 5 incidents of lost/damaged items and only the jeans and the blouse were major), five incidents of problems versus about a hundred different successful incidents... I don't really mind. The benefits of being a valued customer outweigh those replaceable pieces of clothing. To sum up, a 5 stars overall for great service and outstanding effort. Though I've read the reviews of other cleaners and how wonderfully successful they are, I've become accustomed to driving to Kathy's, coming in, dropping off some clothes, and chatting about those darn lost articles of clothing and how they might have disappeared into someone else's wardrobe. It's a comfortable atmosphere, and one I recommend people take the effort to make themselves a part of. While the seamstress does the work, you have to make the effort to be an understanding person before anything can be communicated properly between the two of you. So all those reviews about Kathy getting angry, Kathy not providing "super-perfect-ultra-spectacular-rainbow-beautiful" service 24/7? (Can you feel the sarcasm slathered onto that?) Been there, done that, honestly, get over it. Clothing is replaceable, a seamstress who's loyal and great to you? Much more difficult to find. I give this place a 5 with a caution: Customer satisfaction not guaranteed to nitpicky people who seem to have a materialistic reliance, nay, dependency, on every single piece of clothing. If that's you, don't even bother, you'll just end up here with a censored review most likely. See all those happy people with great results? They're the ones who don't freak over a few problems here and there. See the ones who freak over something like a pair of pants? (That sounds silly no matter which way you swing it.) They end up with some rants and lots of anger and for what? Their clothing is still ruined and they've lost a great seamstress. read more

If possible, I would like to give her 0 star. She's very rude and unprofessional. I sent two dresses to her shop for dry cleaning. However, the water stains, oil stains and milk stains were still there when I picked up. She explained "More often you bring your clothes to my store for dry cleaning, less clearly the stains will look." As I told her I was not satisfied with her quality and her job was not worth the full price, she just grab and twisted my dresses with one hand, and pushed me with the other hand. She said she did not care about the quality, but the money! I told her I would call 911 if she did not stop it. She replied "Just call. I am very experienced in dealing with policeman and bad customers." Then I called 911 and provided the address. The policeman asked "Is this Kathy's Cleaner?" wow...looks like they stopped in very often...The policeman arrived and told me they cannot help me because no criminal involved. They suggested me to sue her in Small Claim Court, and write reviews in public media. If more people know her bad attitude, few people bring her business, she has to stop her business and has no chance to cheat any longer. read more

i have been coming here for about a year now. i bring all my clothes and my fiancee's clothes here. i never realized how shady and dishonest kathy was until just recently. my fiancee wears hugo boss dress shirts and i brought his favorite shirt here to get cleaned. when i went to pick up the shirts i didnt notice anything was wrong or off until my fiancee inspected the shirt and noticed that the buttons were all cracked and corroded from the chemicals she used to dry clean the shirts. the buttons on this shirt have a pearl like ivory finish and most of them were ruined. what really was shady was the fact that kathy knew this and didnt mention it to us. i know she knew this bc she took the time to cut off the extra buttons on the inside of the shirt to replace some of the ones on the shirt. she also sewed different buttons on the cuffs. did she think he would not notice this the next time he put the shirt on?! im so mad at her. its actually disgusting how shady she is. my fiancee loves that shirt so much he actually has another one and last night when we checked that one too the buttons were messed up. we didnt notice this earlier bc he doesnt always wear these two shirts. im going to go to kathys and demand a refund and also reimbursement for at least one of the shirts bc they each cost 150 bucks. i cant just get any buttons to put on the shirts. kathy is so dishonest. id rather pay a little more somewhere else but have the peace of mind that i can trust them with my clothes. read more

I rarely leave reviews, but I feel that this time I should make an exception. Kathy does exceptional work! I was walking up the stairs the other day and the right heel got caught in the flowing fabric of the left pant. I somehow balanced and didn't fall, but the heel tore two big ugly holes right in the front lower panel of the pant. I thought "that was the end of my favorite pants" that were so hard to find. I have some sewing skills and know what can be done to fix it. I just wasn't sure if I could find a good master. I've gone to Kathy in the past for hemming knitted pants, and she did a good job with it, so I decided to give it a try. At that point I was going to pay her any price. When Kathy saw the holes she shook her head in disbelief. She asked if I fell and hurt myself. We discussed how she could fix it. Three days later I got my pants back, they look like nothing happened. She did exactly what needed to be done and so well that stitches didn't disturb flowing ability of the pants and were hardly noticeable. She charged me only $15!! What a bargain for saving my favorite designer pants! read more