Hands down, an overall great experience. I moved to Hawaii after 40 years on the mainland (and many storage facilities), and upon meeting the staff at Kaimuki Self Storage, now I know what the ALOHA SPIRIT is! Initially, I was worried that I'd have to rent a uhaul just to get the things to the storage, but NOPE! The guys at Kaimuki Storage offered me a FREE 1st pickup in a spacious van, no problem. Located in Market City, I was able to knock off storage and groceries off my to do list all at once! I told the guys in the office that I wasn't sure how long I would need the space, seeing that I may be moving into a different apartment (rent in Hawaii is expensive!), and they reassured me that it's a month-to-month contract, so I wasn't obligated to stay longer than I needed to. I've talked personally to 4 of the staff members so far, and I was happily surprised at how welcoming and down to earth they were. I felt like they didn't see me as a "customer", but rather as a friend who needs a favor. I'd recommend this place to anyone who needs storage in the honolulu area, short term or long. PROS: Pretty redundant by now, but great customer service, easy location, understanding and warm staff, great prices (I checked 4 other storage businesses, all more expensive :( CONS: It's one of the original storage facilities in hawaii, so no CAR storage, etc. No 24hr-Access (But who needs that anyway?!) read more

I found this place thru Yelp after a dozen calls. I found just a place. A family run business, Straight Talk, NO BS, Reasonable Prices & just simply nice family to do business with. They are willing to negotiate if you bring your manners with you (which societies are lacking). You can't go wrong with this establishment. Warning! I've call number of storage places, majority are dominated by franchises. They are forcing you to pay "their owned" Insurance Liability Coverage, which they are required by law to operate businesses. That's Straightout Scam! (Its like restaurants demanding you to pay insurance to eat at their establishments). They can suggest or offer coverage but not demand. Too many added fees which is ridiculous. They're goal is you default within the first few months. They don't really care about monthly payment, they're more interest in selling your belongings which are more valuable to the industry. That's why they constantly keep raising your rental 2/4 times a year. Congress & State Authorities must investigate this industry. read more

This is the best storage facility I have ever used & my first experience renting a storage space. I chose the upper level rather than the ground floor b/c you get a couple of extra feet for the same price as the one on the ground floor, as long as you are comfortable using safety ladders, which was no problem for me. I priced 2 other storage spaces that are within 2 blocks of this one, for the same space the other ones were 20-40% more. Another amazing thing is the staff is awesome & answered all my questions even though the information was written in the contract. I rented six months & the two staff people I originally met moving in are still working there, friendliness and consistency of employees is unusual at most workplaces. The hours are slightly limited compared to some of the other ones 8-6 Mon-Sat, 8-5 Sun, but I just wanted to safe place to store my extra things. It is locally owned, beautifully decorated & painted. This was simply a perfect fit for me. read more

Absolutely love this storage facility!! Everything is great, especially the staff. They give out AMAZING CUSTOMER SERVICE! I am a college student. My first time there, I wasn't sure what storage size I was looking for so one of the managers helped me out by showing me what was available. There are many different storage units to choose from with a affordable price. They offered me a prepay special which was 3months/4th month free and gave me a free delivery van service to and from my dorm. I'm pretty sure there are other specials they have to offer, you just got to go down there yourself and CHECK IT OUT!! Everything is great in there. You can also be able to park your car in the garage if you like. I honestly am very happy I was able to find this storage facility. There's a reason why I rated this 5 stars :) read more

Lots of different sizes to choose from. It isn't open 24 hours, but I don't need to access my things at 3:00 AM anyway, lol! Davina is the manager and she's GREAT...she really goes out of her way to accommodate you. The rest of the staff is very friendly and helpful too. THANK YOU GUYS! I've stored elsewhere and I hate how other places raise your rent or have anykine additional fees. Kaimuki Self Storage offers "rate lock". Been with them a while and they NEVER raised my rent once. I haven't used their pick up and drop off service, but they have a van to transport your items and I'm pretty sure the 1st pick up is free. Also this place is REALLY clean. It's obvious that the workers do their best to maintain the facility. Overall awesome Kama'aina storage place. Check em out! read more

Back at my go-to storage spot and it's still top-notch! Devina is always a gem - super sweet, accommodating and knows her stuff. Told her what I had and bam, she showed me the perfect spot for my things. The storage unit? Spotless and smelling like a fresh start. And the whole facility? Just as neat. Her crew is all kinds of awesome too, lending a hand to move my stuff in without a hitch. Here's the kicker - no security deposit drama nor do they offer insurance. They're all about keeping it clear and simple from the get-go. Price-wise, they're the real deal, way more wallet-friendly than other spots on the island. I've been telling everyone about this place and that's not about to change. They've got my thumbs up, always! read more

The staff was very helpful in finding a unit that could fit all my stuff for the best price. They explained all of their policies well and were very kind. I was able to move in 1 day after initially calling them, which was very convenient. Also much more affordable than some of the larger storage places in the area. They offer a van to come pick up some items (free the first time), which was nice for me since I didn't have a large car. Admittedly the van was very old and run down, but that didn't really matter since it got the job done. Overall very happy with my experience so far. read more

Kaimuki Self Storage has been an excellent experience from start to finish. The facility is clean, secure, and well-maintained, with easy access and convenient hours. The staff is friendly, professional, and always willing to help with questions or logistics. The units are well-lit and climate-controlled, which gave me peace of mind about my belongings. Pricing is fair for the location, and the process of moving in and out was smooth and hassle-free. I'd recommend them to anyone in Honolulu looking for a reliable and safe storage solution. read more

As of 2024 this company is still super awesome! The staff is great and my things continue to be well-secured and safe. I was reading through some of the recent negative reviews and noticed a pattern... seems that people refuse to acknowledge company policies and then won't accept accountability, such a shame because the manager here really is so accommodating and compassionate. Devina is a gem. I will continue to choose Kaimuki Self Storage to store my belongings. read more

Amazing Customer Service, with over 600 Unit sizes. The Staff was extremely pleasant in catering my furniture to the best and cheapest unit available. I also sent my daughter here, since she's attending U.H. and they offered a free pick-up to and from the dormitory. They also offered her a student special (prepay 2months/1 month free).. AMAZING DEAL!!!! If you want the best deal, with the best customer service in town, check this place out. NO JOKE!! read more

I've been a tenant here for 5 months and recently upgraded to a larger unit effortlessly thanks to Mish's superb assistance. The customer service has been consistently excellent, and the payment system is hassle-free. While I wish the hours were longer, it just requires better time management for my storage trips. Occasionally, there are some questionable individuals around the facility, but staying alert is key, as it is in any environment. read more

no stars for evil thieves like the owner of this storage!!!!... your belongings are not safe here.. pay more at the other ones, at least they dont got through your stuff and take what they want and give rest to charity....... bullshit.... shame on you davina!!! terrible excuse for a human being.. save your things and your money$$ and store somewhere else, anywhere but here. period. have a nice day. read more

I like this place, the staff is always so helpful. Very reasonable in price and well kept. I used them before and I was so pleased with the service I got. So now I'm using them again, and they are still great. I would definitely recommend them to any of my friends. Or anyone for that matter. read more

The people here were very nice and helpful when setting up my storage unit! I am glad I chose this location as it is super convenient to my university campus. read more

The staff are very friendly and they gave me and my friend good customer service plus it very good place to store your valuables