Bottom line up front, I fully recommend NOT renting from this location. After my experience with this Uhaul location I was absolutely appalled at how rude and condescending the clerk was upon return of the vehicle.
First off, the contract states to top off the tank prior to return within a mile of the Uhaul, reasonable as they then have the tank full with less than a mile of travel since top off. I returned the vehicle on time and filled up the tank as specified. I had filled up the night prior closer to my home where the cost was $0.40 cheaper per gallon so there was maybe a gallon that was needed to top it off the next morning at the higher rate. The clerk scrutinized the gallons vs the miles driven and i explained that it was the amount of top off and i filled up earlier. She told me that she wanted to see the other receipt to match gallons to the miles, a bit more nit-picky than necessary as the gauge read more than full and I had "topped" it off but ok. The gas pump near home didnt print a receipt and i didnt have time to go in to get one so I offered to show her the bank statement showing the transaction which calculated out to be the right number of gallons. Her response was, "I guess we'll take you at your word". Im not sure if she was looking for an excuse to charge me the difference between my receipt and the gallons that 30 miles would burn at 8 MPG or if she wanted me to go try to get 4 gallons into a full tank, but there was definitely a better way to handle this. If they wanted every gas receipt for the duration of the rental, state that. They stated they wanted the receipt showing that I stopped at a station within a mile and topped it off before handing it back in. Every other rental company asks that the gauge reads full when you bring it back, done and done within they 1 mile rule. She then mentioned that maybe they need to review the wording of the contract to be more clear, to which I concurred. Rather than dropping it, she snidely stated that I wouldnt have to worry about renting from them again so it shouldnt be a problem. So after liteterally arguing with me about my interpretation of the wording of their policy and talking to me like I was not intelligent enough to understand the intent of their policy, I dropped to subject as it was not going anywhere fast.
Also, the truck was beat to all hell on the exterior. It was evident that they take full advantage of the insurance policy by pocketing repair charges that happen over time and never fix any cosmetic damage to maximize profitability. As such I took my time and surveyed the vehicle in detail and ensure that if it wasnt marked with a small x sticker, I photographed it and marked it on the sheet. Well i must have missed one on the paperwork as they pointed out something minor on the fender. I know for a fact that I didnt come close to hitting anything and thank god I had photos because the item in question was photographed despite not being annotated. That too she seemed annoyed at me for having proof of and scolded me fo not annotating it on the paperwork, again, sorry as there was a lot to mark and check for prior damage x's.
So finally, I have my transaction complete and I am getting my belongings situated to leave, i notice a truck parked in the middle of the lane with a gentlemen staring me down. When I focus my attention in him he asks me if I need any help and, despite any aggitation, respond that I am good and thank him for asking. He then accuses me of stealing his broom, the broom that I brought with me to sweep out their truck as required by their general cleaning policy. After processing why he was asking me where I was going with HIS broom, I realize that they did have brooms hanging on the fence by the truck return, an amenity that I didnt realize they offered prior to returning the truck. Coincidentally, their brooms were the same brand and color as my broom, albeit older and more weathered, so I can understand the confusion. After explaining this he drove on. An easy mistake to make but the approach was grossly mishandled. He can see the fence, my truck was the only one there, and he can see the brooms on said fence. Surely he can see that there arent any missing and even if he couldnt see clearly, there is a better approach to clearing up the confusion. Afterall, I just paid $93 for a one day truck rental, im not going to steal a beat up broom that cost at most $3 when it was brand new.
Overall the WORST experience that I have ever had. Looking back, if I knew then what I know now, and this was the only option, I would have hand carried the contents of my house the mile to my new residence rather than do business with this location. My recommendation to other families; drive the extra miles to pass this place up and go to another Uhaul location. read more
