Finally got a space and I'm so grateful Friendly, clean and reasonable price. They were full and managed to sane it for me:) Thank you so much read more

Customer service is lacking every time we've visited our storage unit. Staff has always been either unhelpful or impolite. We closed our unit today and found termites and cockroaches in our stuff. Threw away 3 boxes of kitchen equipment because we didn't want to deal with it. Dumpster is also not available which understand but it still sucks. I wouldn't recommend this place unless you're short on cash, space and time (which is how we got here in the first place.) we had a $63.69 credit on our account that we couldn't get back so I bought $55 worth of stamps that I might not even get to use because of rate changes. read more

Everyone at Kailua Mini Storage is just terrific--professional, kind, and very helpful! Appreciate and recommend this storage in Kailua strongly! read more

I've been a customer of Kailua Mini Storage for about 8 years now. The folks there are kind, caring and pay attention to their customers. I've rented storage units during moves as well as keep a mailbox there and they are always helpful. There was a long while when I had misplaced my mailbox key (now found) and every time I came in, almost before I got through the door, one of the staff would already be on their feet getting my mail for me and handing the bundle to me over the counter. They're the best. read more

I recently had to end my stay at Kailua Mini Storage, but I had a very pleasant experience here and would come back if I needed extra storage again. Brian Ashford is reasonable, listens, and is interested in helping his customers. As with any storage place, make sure you read your contract really well. But without a doubt, I would recommend giving them a try. Parking is usually easy and their prices are very competitive. read more

Friendly staff, good rates, great location, super simple process. I highly recommend this business.

I got a mailbox here when I first moved to Hawaii and have had a great experience with the staff! I have one place to get my mail regardless of where I might end up moving around the island. They also can accept packages from UPS and FedEx while you're not around and keep them in air conditioned storage until you pick it up. These guys have been great to me. If you need a way to simplify mail delivery, check these guys out. read more

We have used Kailua mini storage for the last two years. The staff is friendly and helpful. The facility is clean. The best storage unit we've ever had. read more

When I first moved to the area I needed a place to receive mail while I was looking for a permanent residence and after checking different mailbox options Kailua mini storage was by far the cheapest place and you don't have to sign up for a long term commitment. Along with being a good price option the staff is very friendly and helpful. I don;'t have a mailbox there anymore but I do use them for all my shipping to the mainland. I would highly recommend Kailua Mini Storage. read more

Very friendly, family owned business. Owners really care for their customers and provide amazing service! Definitely recommend storing with them. read more

I am very impressed with Kailua Mini Storage. I've been a customer for the last 10 years and the staff has always been so kind and if I had a question or concern they helped me right away. Every time I arrive to check my P.O box there is ample parking spaces available. I almost always forget my key, yet they are always happy to help me. The prices are so affordable sometimes I forget I even have to make a payment. Friendly staff, welcoming environment and exceptional customer service. read more

The worst place to rent dollies! Few months back, we rented a dolley from them since we were moving to a different house. The staff were friendly the day we got there. It was about 3 pm when we rented it, and the lady that helped is said that it's $10 per day. We didn't think it was bad at all, so we took it home and finish some more moving. The next day around 1 pm when we returned the dolley. They have a different staff working that day and we got charged $20.89. I was confused about her math... $10 a day=24 hrs. Took the dolley home around 3 pm then after 22 hrs which is 1pm we got charged double. I don't see how she did the math... I don't mind paying for the price, but I don't really see how we got charged two times when it's less than 24 hrs. I would not recommend this place. They're rip off. They need to explain to their customers how their charging system works. read more

I fully recommend Kailua Mini Storage for military members or anyone. The folks there were really helpful and delightful during my deployment AND my PCS. Yep, they allowed me to ship my household goods from the facility. I explained the situation and they gave me the flexibility to make payments over the phone overseas and to close out the units when I got back. They were always friendly and very helpful. My valuables were still in good condition. There was no water damage or bugs. The only bad thing I can say is they don't have GIANT storage units, so don't expect to fit your whole house in one unit. That being said, ALL of my household items fit into two units easily. I appreciate these guys and it was a pleasure doing business with them. And I think you will too. read more

The staff at Kailua mini storage is always helpful and friendly. The rates are reasonable and the lockers are clean and secure. I have had several different size lockers in the past 10 years with no complaints. I have also had a mailbox for 12 years. I have had no problems getting mail or boxes. They also have all the necessities needed for packing or securing your personal items. Mick, satisfied customer read more

I have only good things to say about this place. Upon arriving on Oahu, this was my first stop after the post office where I picked up my things to store. Brian and Vitali checked me in, showed me to my unit and how to use the cargo lift. They were both helpful, accommodating and friendly. Brian also directly me to the My Kailua Facebook group, through which I've made a few good friends and found my current job and my residence. I cannot thank them enough. Kailua Mini Storage is an excellent facility with an incredible staff. I highly recommend them. read more

Life has been extremely overwhelming since Covid started. Simple tasks like going to the store and the post office are a nightmare! Just standing in line to mail off a box is crazy. I can bring in my things to mail with the addresses and they do the rest! They have all the boxes and weight it for you. It is a breath of fresh air in this crazy time. The entire staff is amazing, even ponytail guy with the unusual name! read more

I've stored items here in the past and have a mailbox now for over ten years. Staff is always nice and the premises are well kept. Hours are good and after hours entry for mailbox is convenient. Only one rate raise in all the years I've been a customer and even with that the price is still fair. read more

I stopped in to pay my monthly bill and to buy a Priority mail box. I received excellent customer service, as I always have. I was even given the last box they had in the size I needed. I'm never disappointed when I go there. read more

These guys are awesome. Dina and Brian are always so helpful when you have questions, I always find myself staying a bit longer when I pick up my mail to talk story. There prices are reasonable and there locally owned. If I ever need storage Ill come here most definitely. read more

These guys have been great to us over the years. Fair pricing and GREAT customer service with a smile is what these guys excel at and do a good job of training their employees to share this same level of service. If you want a personable and helpful place to store your stuff or get your mail. This is the place. Aloha read more

I have rented a mailbox here for over the past year. The rates are much MUCH better than what you get at one of those UPS stores, and the service here is 300% better. They can also accept all packages (FedEx, UPS, DHL, etc) and registered/certified mail for you unlike a PO Box. Everyone is super friendly and after a while knew me by name and immediately handed me my packages almost before I even got my mailbox open to give them the package slip. You can have 24hr access to your mailbox (not packages though - but they are open 7 days a week), it's temperature controlled, and you get superb service with a genuine smile. This place is great. read more

I have been a customer for many years using both storage and mail services. In the last 2 or 3 the family owned small business has made many improvements in their operations. The prices are affordable, no they do not have late hours or air conditioning. The current staff members and family owners do their best to accomodate their customers needs. If you become a mail customer they will honor certain requests for faxing and so forth. read more

First things first horrible customer service. Hard to work with and have to contact them to ask if a unit I reserved is ready yet because the owner likes to keep his things in that unit, second, after not being told after I reserved the unit that I was no longer going to be able to get that unit because they were either too lazy to take his things out, or just didn't want to tell me they gave it to someone else after having a reserve on it. Which leads me to my next thing, I reserved a unit that was one size smaller and could bring my things in the next day. Not mentioning at all that there was a deadline to the reservation. Wasn't able to get there to purchase it that day because of work, and they were closed before I could call. So they didn't bother to call and ask if I still wanted it, or if I was able to make it, they simple threw it at the next customer. I understand when you have a business that you take what you can get. First come first serve. But that was pretty poor on there end to not ask if I still wanted it before throwing it to someone else. Shitty people, shitty help, zero interest in you or your things. Just money hungry. read more

I got a mailbox here before I even arrived in Hawaii. Actually, of this writing, I still haven't and I won't for a few more months. Great customer service, mail forwarding, and I haven't even stepped into the store yet. read more