I have been renting a storage space at Hawaii Self Storage for over 8 years, and I have been very happy with the service and quality of the facility throughout all these years. I especially appreciate that Hawaii Self Storage is locally owned. The facility is always clean, well maintained, and comfortably air-conditioned, which is very important when storing personal belongings in Hawaii. The staff is consistently friendly, helpful, and professional whenever I need assistance. After more than 8 years as a customer, I can confidently recommend Hawaii Self Storage to anyone looking for a clean, secure, well-managed storage facility with great local service. Mahalo to the entire team for taking such good care of your customers! read more

Moved here from Extra Space Storage on Kalakaua because rent was going up. I was able to find a unit that was $200 cheaper! Thank you, Ashleigh for helping me get a unit! This location is super conveniently located and the facilities were always clean and well-kept. I really liked the 24 hr access so I could pick things up/ drop things off after hours and not deal with traffic. Parking is tight, but as long as you avoid the weekday mornings, it's no problem finding a spot. Highly recommend this location and Hawaii Self Storage as a whole! read more

From the start we had the best experience, our daughter attends UHM and we live in Colorado. Elizabeth provided us with excellent service helping us secure a storage unit at the Kaimuki location, she was exceptional at corresponding via email answering my questions. Move in day was just as we expected the staff was friendly, knowledgeable and very helpful with all my questions. On move in day the location had several staff at the counter, carts, a person directing cars and helping with the elevator. The facility is very large, hallways and common spaces were clean, our units door was in very goo working order. Thank you for all your help moving in see you in the fall! read more

Hawai'i Self Storage - Kaimuki - Self Storage Near Me - Honolulu, Hawaii

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Very good these guys have great personalities and great customer service they took care of me and speedy service Mahalo

I've been using this storage company the past two years and they're incredibly reliable, friendly, and offer great customer service! Laine and the team are super helpful and make me feel welcomed every time I stop by. One time, my moving box handle broke and they generously offered a quick fix-up with tape. Their quality of the space is well cleaned and organized, giving me peace of mind. I always love coming back here. read more

I recently got a new unit at Hawai'i Self Storage in Kaimuki. The staff made the process so easy and I was able to move in immediately. With all of the recent upgrades to the building, it definitely brings more value and keeps me knowing my unit is secure. Mahalo to BJ, Laine & Ash for all your assistance. read more

Awesome staff. Awesome place. Ash helped us find a unit and was super friendly. She got us a great deal and an awesome spot. From beginning to end, seamless and enjoyable. Units are nice and cool too, with lots of security which is a plus. read more

We stopped by to rent a small unit for the summer for kid at college. The facility is clean and looks like it is new. We were especially thankful to Laine - she is super friendly and helpful. Having such great staff makes it even more worthwhile. Thank you! read more

Quick, easy, and reasonably priced. Was looking for a 24/7 storage solution for my growing business. Entire staff was very warm, down-to-earth and yet still very professional. Lane gave me a comfortable tour and Ash signed me up smoothly. read more

I went to a place that gave me sunshine in my deepest stress of moving . I did not have to pay a deposit and the representatives quote was very honest. In fact they will work with you knowing you are on a budget . I know I'll always go to this company for storage because I felt a sense of family and I had a great experience with the beautiful woman there . Thank you and it's not about how it looks it's about how they manage it and that's who I rate it a 5 stars. Big companies don't care but kaimuki storage does !!!! read more

Laine and BJ are phenomenal and amazingly helpful! They are both very efficient and helpful in terms of getting started, answering any questions are asked and response to emails and in person. The process to get in and out, availability of carts to use...all smooth. Clean and organized.This is the second storage facility that we used and so far the best!! read more

The staff here has been attentive and patient with me. The facility is clean and well lit.

I am not usually one to leave reviews, but my recent experience at Hawai'i Self Storage - Kaimuki was beyond exceptional . I helped a friend move some belongings into his unit recently, and the staff made the process incredibly smooth. Bj greeted us with a warm aloha welcome, checked in to ensure everything was going well, and directed us to the appropriate parking spot. Liana was equally helpful, showing us where to find the carts and guiding us to the unit, which made everything more efficient. I also noticed another female employee (didn't wanna ask her name that would have been awkward) cleaning the parking area, which speaks volumes about the facility's commitment to cleanliness and maintenance. A big mahalo to the staff for making what could have been a stressful moving day much more manageable! Compared to my personal previous experience at Public Storage, this place truly embodies the 'Ohana spirit, offering a welcoming and supportive environment. read more

Excellent service -- nice storage facilities at various locations -- temperature controlled and easily accessible. Unit i rented was very reasonably priced !! BJ manager was very pleasant and very informative and helpful !! Highly recommend this facility . PS-- Love their TV commercials !! read more

The staff, building and location are all super awesome. As a local wahine on island here, I so appreciate all their Aloha.

I knew I needed a storage unit when I decided to rent my apartment put, plus my boyfriend does not like clutter, so all the items I wanted to keep that was in my old apartment needed a new home. Of course, I turned to Yelp to find the best storage unit available...and Hawaii Self Storage was the winner for the following reasons: 1. Their facility looked safe and secure - the gates to the parking lot are locked after hours. You have to enter a pin number to get to the floor with your storage unit and if you didn't enter the pin, an alarm will sound when your unit is opened. 2. The facilities are clean 3. The facilities are air conditioned, so you know that the environment (like humidity) shouldn't have as big of an impact of your items I liked that all the information, even units available and pricing, was available online. However, I still wanted to check the place out in person and see how big of a unit I needed. The personnel were super friendly and helpful as I asked all my questions and setting up my account. While I think the price of the unit is a bit more than others, I find that the price is worth it for the safety and cleanliness of the unit. read more

i had to move all my stuff from a nearby storage place because a lot of my valuables were stolen from someone breaking into my locker. Due to a tip, i relocated over to hawaii self storage and i haven't had any issues here. plus the cost here is about half of what i was paying at the other place. read more

Have been with Hawaii Self Storage for over 5 years, I have experienced nothing but great customer service from the staff at the front desk and property. Lucius read more

Seska at Hawaiia self storage was very helpful and very nice. It was helpful to have an example of the unit sizes right in the office to easily see what size you need. Which is so much easier than having to walk to each and every unit. read more

I have been utilizing their services for over 3 years, since I moved back to the island. Even after moving to town, I remained a loyal customer. Liz and Raquel are absolutely amazing, professional and dedicated to offer great customer service. They have done everything within their reach to accommodate my needs, from offering different options to fir my needs, to providing follow up calls when I needed a different unit. The value of their service, the facilities and the prices are just one of the many reason why I continue to use the facility. read more

COLLEGE Families. Please beware of this facilities bate and switch actions. I reserved a unit for $121. When I called to ask questions they stated the price would be $141. When my daughter went down to finalize the paperwork, she was told that they didn't have her unit that was reserved but that they had a bigger size that was only $20 more. I was so mad I told her to leave. How dare this company that advertises to our college students, do this. When you advertise a price, that is what the price should be. On the website it still says they have these units available. Again false advertisement. read more

Hawaii Self Storage has offered exceptional service to fit my needs. While finding a permanent place to call home, Hawaii Self Storage kept mine belongings safe & sound through the entire four-months. From the beginning to the end, I am very pleased of their service and would no doubt use their services again when needed as storage and pricing were, both, available and affordable. Again, thank you Hawaii Self Storage. read more

Aloha! One thing I especially like about Hawaii self storage is their exceptional staff at greeting an acknowledging every person on premises an entering office with such a warm an positive greeting. I know everyone can agree that after packing an moving things can be strenuous yet stressful at times, then to find a storage facility that can be so inviting considering how you may feel at the moment from working out because of life, not because I wanted to, the struggle is real. I really do appreciate the services this particular facility does considering a hard days work and I've been to several different facilities not being as inviting . The staff in very professional at their place of employment coming from a business owner/operator perspective, they are on point! Thank you all for your professionalism. Mahalo a nui loa! read more

I love this place! They are very helpful, friendly, and the lockers are clean, secure, and they have 24hour security personnel. Aloha lives here, local people who treat you like family. The prices are affordable, and location is great! Thank you Hawaii Self Storage. read more

Benjy Kalilikane was so helpful as we were just wanting to look into getting a storage space. She gave us a lot of information and even gave us a little tour to see the space ourself. See Benjy for your storage needs! read more

The front staff were very helpful and efficient. The price was reasonable given the space I needed (I got a 10 by 4" locker that could fit my 9" surfboard plus a few crates and small items). My belongings were in great condition throughout the storage period. I liked that we had 24/7 access to the storage units. The location is also central, close to campus and Kaimuki. Would highly recommend! read more

Location and accessibility is awesome but the hours 9-4 of seeing someone to check in and rent are kinda hard for most people working. Maybe extend hours to at least 7pm read more

I've rented from others before and this place is the best . Benjy, Tanner, Teri, and Angel are so friendly and helpful. And the convenience of a conference room, mail, 24 hour opening is unbelievable. They've gone so far out of their way to help. We run our non-profit from here and there's no way we could survive without their courtesy , consideration and immensely conveniences. And it's so safe here, with security and cameras ! Thanks again. I'd recommend you to anyone. read more

Teri made me feel so comfortable with my decision to store our items here. They have 24hr access and VERY secure! Teri was pleasant and even walked us to a unit that definitely seals the deal after seeing it. Hawaii self storage will really take a lot of stress off our backs. Being a small business owner we need the space to have room to grow and HSS does just that. Reasonable prices, and friendly associates. I definitely recommend! read more

I've been to a lot of storage units because I've worked for businesses who have so many things they need an extra space to hold their stuff. Oddly enough, both of them left the same storage unit to go to another - now that's saying something. Let me start by saying that the staff is incredibly nice. They remember your name and I love that! The access to the storage units are extremely easy, all you need is a code and it will let you up. They're also safe! Cameras are everywhere and if you don't put in your code before entering your unit an alarm will go off. To help with loading and unloading there are carts you can use if you trade the staff your ID. There's a bathroom. Ample Parking and boxes/packaging supplies for purchase. Entering the lot is pretty tricky but I love this storage spot. Especially for all the events we through in town. read more

I switched to Hawaii Self Storage in Kaimuki from Public Storage on Kapiolani a few months ago and so far, I'm totally a fan! Awesome location, 24-hour access, air conditioning, ample parking and cameras around every corner make the experience overall very pleasant. There's even an option to access electricity and cable in my unit, since so many folks run their businesses out of their units here. Sounds odd, but when you think of the astronomical cost of commercial space nowadays, it actually makes perfect financial sense when you think about it. At my old unit, I was often paranoid about the unfortunate homeless folks who would sometimes live in their units and also about the personal safety of myself and my staff who access our storage. But at Hawaii Self Storage there are cameras everywhere and an alarm that will go off if you haven't activated your unit with a key code in the elevator, so I don't worry at all. I feel like big brother is always watching and that's a good thing. My favorite part of Hawaii Self Storage is their staff who are always so friendly and helpful anytime I stop in to ask a question or pick-up a package. read more

Helpful friendly staff. Came in to look at a unit, we took a stroll to our potential unit, unfortunately a customer was moving in/out, blocked the entire area, so we detoured to another floor. Climate controlled and automatic lighting made for a good visit. The unit I came for was a bit small, but they helped me search for another unit that would suit my needs better. Thanks for the friendly visit with no pressure. read more

24/7 access easy in and out, close but not too close to town. 24/7 security and security guard and surveillance. I've been renting a unit and mailbox for last 4 months and it's been great working with them all! Benjy, Teri, Angel and Tanner have all excellent customer service and provide that next level VIP support. read more

This has to be the cleanest storage facility! Not only are the units in central air conditioning for the preservation of everything you need stored, it is very well lit. The office is compiled of a staff that is TOP of the line! No matter who you interact with, everyone is friendly, knowledgeable and helpful beyond measure! Great team! In addition to the office... their maintenance, movers and security also make you feel safe and welcomed! Very impressed! read more

Last place in the world I would recommend. I went in to get a quote. I was assisted by Joe Seifried and explained I wanted a quote for a 4x4 and a 5x5; he gave me the quotes. When I asked how much the next size was - he blurted out 'we could be here all day doing this - what do you want'. People that dont like people should not be in customer service - he is either going to be doing this job for the rest of his life, or for a very, very, very short period of time. read more

They were impressive, at first, but have slipped dramatically in the last few years. No staying power as far as quality is concerned. For some reason, they screwed up my auto payment, which has been in effect since 2007, and now I have to go out of my way to fix it for them! I recall they made photocopies of my credit card and everything and now they can't find it! They send out e-mail notifications but can't even cross-reference e-mail addresses with accounts. A storage facility that can't keep accurate records? The service at Kaimuki has been in decline over the last few years. People behind the counter are less and less helpful. They're all smiles when you're signing up for a new account, but all stink eye when you need something later. They're pushing programs to expand their customer base which reeks of desperation. Services in the "business center" have deteriorated. No more printers. The computers are cruddy. On the weekends, strange people hang out there fooling with their crotch rockets, and after hours security does nothing about it. One guy pulled onto the sidewalk feigning trouble with his cycle and when I keyed in the code to enter the facility, he slipped in behind me to join the other guys driving their motorcycles back and forth. I told security and he did nothing about it. Passed by there one night and there were two police cars pulled inside the gates. Now what? Just acquired a 3BR condo. If they don't fix their accounting problems without further inconvenience, guess I'll turn one of the bedrooms into storage unit and clear out of Hawai'i Self-Storage. Might be time to bolt before they tank anyway. An extra $300/month in my pocket. read more

I'm not too sure if I would come back if I needed a storage unit to rent. When we first moved in, the employees were helpful with getting us our unit. However, after I gave my one month notice, I received mail telling me that I missed my payment so they added a late fee of $15 to the bill. I called to tell them that the rate should be prorated. The person on the phone told me to just pay the bill on our move out day and the late fee will be taken out. The day of our move out came and so we went to the office to check out. They told me the total (I wasn't sure how much the prorate cost would be) so it sounded okay so I handed them my credit card. Sure enough, after I paid, they gave me a receipt, breaking down all the costs. The late fee was still included. The guy told me that I would get a call back from him or the accounting person later that day or the next day... I didn't get a phone call. I had to go out of my way and call them on two different days to get them to credit me back my late fee. I finally got in touch with the person today. Overall, they made the process longer than it should be and I had to get out of my way to contact them, when they should be taking initiative and contacting me. Thank God I didn't sign up for auto payment!! I'm just glad I'm out of there and don't have to deal with them anymore. One good thing about this place is the 24 hour access but there are some weirdos that hang out in the parking lot. I wouldn't feel comfortable coming here alone. Also, the overnight security people should be a little more courteous when talking to customers. read more

Compared to public storage across the street, HSS employees followed up via phone. Naoi was helpful, friendly, didn't try to sell me more than I needed and followed up. When I got there today, they were courteous, professional and efficient. Bank of Hawaii customers have a coupon for 30 or 40% off for the first 6 months. All in all, a good experience. read more

The facility has a great layout considering the location constraints. One can enter through the Kapiolani entrance and Waialae entrance. There is limited parking and gets worse when a moped takes up a whole parking space. The staff is awesome and very helpful. The building is air conditioned. The storage areas are very clean. There are cameras everywhere and a code is required to access the floor that your unit is on. Very impressive system. I rented a unit for 2months. read more

Pros: Covered parking, 2 large elevators, storage areas are clean, climate controlled, open 24, secured Cons: After hours so called security not too friendly or too helpful, professionalism needs improvement especially with the employees (only one person was very friendly and respectful but I no longer see her there), not enough parking and parking layout needs improvement This place is great to have your items stored and accessing to them is easy if there's parking. I'd come back here if I move closer to this area. read more