Kevin and nani and charlotte are the best team ! so kind and helpful! Lucky to have them

Alarms blare and they do NOTHING! I cannot image how your stuff can be safe when they ignore alarms for hours.

In the past I had a unit here but got in a car crash and my account went delinquent while I was in the hospital. Up until that incident I enjoyed the service enough to try and open a new unit. The person on the phone, Josh. Was dismissive and not showing the spirit of aloha in the slightest. He said I could talk to a manager about getting a new unit but his overall demeanor made me decide my money would be better spent elsewhere. read more

Lock Up Self Storage - Proof I called - Self Storage Near Me - Honolulu, Hawaii

it was amazing to have gotten a unit from the Lock Up Self Storage because you were treated with respect kindness the guys from mgmt Kevin, Josh n Sam were very professional n did they stuff its like on n out fast easy. It was perfect no stress I would recommend them to anyone who needs space the location is located to e every where easy access lots of parking very clean n well maintained read more

Kevin Nielsen is the best! He helped us find the right storage unit, taking a lot of time opening several unit doors and discussing how each one would work or not work for our storage needs. He informed us about current promotions, saving us money. His sense of humor made the process much less stressful. We'll be sure to recommend Kevin at Lock Up to anyone who needs storage services. Thank you, Kevin! -Alycia & Jan read more

I highly recommend this place for storing things that take up space. Their customer service is accommodating and professional. My intake was smooth and very easy to get in. I'm super satisfied with the online process as well as the service when I arrived. Also the bonus of the ability to use the moving truck to pick up the items is just so convenient. Mahalo Lockup Storage read more

If you have belongings in this facility, check your unit. There is a rat infestation. Although I pay for their insurance monthly, apparently rodent damage is not covered. All of my clothing was destroyed, along with years of work in academic papers. Books had covers chewed on. I am sorting through some hanging items that were covered to see if the rat urine penetrated or if they can be cleaned, but that will be an expensive process, also. Management has known of the rodent problem since last fall but did not notify unit renters so that we could protect or move items. read more

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Their pricing policy sucks! They charge their existing customers MORE than their new customers no matter how long you've been renting from them. This is a horrible policy. Auwe. Be aware. read more

Love this place. Weʻve rented various sizes of units due to our needs. We have lived off island since 2019 and this trip to the island found us needing to downsize to a smaller unit. We only had a couple of weeks to accomplish our task. When it was time to change units, the manager ensured everything went smoothly and without a hitch. We were so extremely pleased. Weʻve never had any issues in the past and this trip the service was even more outstanding. Highly recommend this storage facility. read more

We're we're in the middle of a home sale and we needed to get stuff out quick for staging. This place was quick secure and convenient. Codes access, secure grounds, and lots of storage options. They had a free moving van move in of the storage when we signed (not move out though) the best part was the parking lot access. I noticed a few business on the ground floor keeping their stock. You can drive directly into the building. Every point of entry had key coded access and surveillance systems. I felt like my possessions were complete secure. The ample operating hours and ease of access was a big win for me, living in a mostly empty condo you'll find yourself forgetting things, it's was easy to grab and go. When I was done with the storage it was super easy to unload. It's just storage but the ease of it all really relieved me of a lot of stress during this time. read more

This place has the Aloha Spirit! A very safe and clean establishment to store your personal belongings. So very clean! I emphasis on CLEAN! We've been affiliated with this storage company for over 10 years and love the professionalism given to us. I wouldn't have it any other way! Kudos to Lock-Up Self Storage! Yes! So satisfied! read more

Our experience with the lock up was five star all the way. Starting with the service which was speedy and efficient. The location is unbeatable if you live in Wakiki. The elevators work really well and there are plenty of carts to move your stuff. Prices were competitive. read more

Great customer service and easy to deal with. Manager and employees always helpful and friendly. Top storage facility on Oahu.

This facility is a piece of shit my mom got a call today saying that the lock looked like it was tampered with. she gets there the lock is still on they had to get something to pry the door open just to find out that our fucking storage unit has been robbed and completely empty and my mother called me crying because all of her stuff since we've been here from 1988 is stolen . expensive collector items now you tell me how a high security storage place that they brag about with cameras all around let somebody come in stealing everything completely out of the locker and decides to call us today and saying they cant show her the footage that she has to call the police which she is dealing with now I want a corporate person to contact me ASAP. Sorry for the language but I'm pissed off read more

I absolutely was grateful to have used this storage place. The employees Maryanne, Eric, Josh and Rob were all super friendly and the best customer service! Very informative and made me comfortable to use them right away! They facility itself was clean, a great layout and best of all, super safe & convenient!! AAAA++++ ALL AROUND, I RECOMMEND AND WOULD USE THEM AGAIN IN A HEARTBEAT!! THANK YOU read more

Lock Up Self Storage - Fit so many of my things during construction at my home - Self Storage Near Me - Honolulu, Hawaii

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Going to make this as sweet and quick as possible. Started in Jan 2019 at $285 a mo for a 10x10. Just ended my account in Mar 2024, $525 a month. I had a light sensor outside of my unit inoperable for over a year and a half.. their excuse was, their vendor was in Ca. I'm pretty sure there was an electrician on island who needed the work who could've taken care of it. One elevator inoperable twice. Vendor's in Ca. Called corporate to speak to a regional mgr three times, not once was there an effort to return my call. Drive thru, elevators and each floor ALWAYS looked as if no one cleaned. Ecxept of course the day and day after they actually cleaned. If broken things were causing an inconvenience to the renters, the rent should not have gone up twice a year until items were repaired. This company is making a FORTUNE, but absolutely DO NOT CARE about the working folks, only about profits. I would seriously consider storing elsewhere. read more

DO NOT use this place unless you want your things covered in cockroaches. And then no help with disinfecting when you try to move out. The regional manager won't answer your calls or give you a call back. these guys are useless. read more

Terrible customer service. I'm still waiting on a refund from them. Never doing business with them anymore.

Thank you so much Eric and Josh! You save my life today! They both stay top of security about ownership of their job. Best comnication with ever I live mainland won't able to check my unit, but they both email me and called about my unit is not secured, asked me change my lock! Now I felt like I chose best storage in Hawaii lucky to have 3 years with The lock up self storage Honolulu location. You guys are Pride of your job take care customer as family!!! I can't say enough thank you!!! 5 stars not enough ! 10 stars from me! read more

The location is really convenient and the unit prices are very reasonable compared to other storage places in Honolulu. Reserved a unit for a discounted price online so it was a breeze when it was time to move into the unit. Would definitely recommend to my friends and store my things here again in the future. read more

I have a wonderful services from all of the staff from The Lockup Storage - Josh, Eric, and Rob. Teamwork dynamics with each other made paperwork fact and efficient. Place is convenient. Highly recommend! read more

This place is a mildew factory!! It is horrible. There is air conditioning, but it is a cold tin can sitting in the hot sun and moisture builds up inside. I put all of my furniture, clothes, and property in a unit here when I moved, and it is now ruined because there is mildew on everything! the boxes are noe moist. GEEZ! Do not rent a unit here if you value your property! read more

I have been using Lock Up Storage sense they opened and have found the property as well as the management have consistently been nothing but helpful and friendly. The cleanliness and air conditioning and location certainly are what one would look for when storing ones personal possessions. I have moved from storage locker to storage locker over the last 6 plus years as needed and they ALWAYS helped find the best location for my needs. My thanks to Mary Ann and her staff for wonderful service. read more

Scandalous, I chose this place because of the free truck rental for 1st time customer. I rented a storage unit on Athe 16th of Sept:and was prorated and only charged for 1/2 the month. Now that Sept is enduring and October beginning. I'm my mind if I get everything out before October 1st, I'm good to go. However, now I'm told there is a 30 day storage stay minimum. So regardless if I get my things out by Oct. 1st, they are still going to charge me for the whole month of October. Now if i fulfill 30 day minimum stay and wait till October 16, fulfilling my 30 day state. I would still have to pay for month of October on full. Makes no sense to me. I'm going to be Charged $400 + no matter what do. I asked why wasn't this explained when I initially rented the storage unit. I get my things out by Sep. 30th, they ding me on the 30 day minimum. If I fulfill my 30 day stay and move out mid October. I will be charged for the mouth of October No matter what i do or who I talk to. There is no way to avoid having to pay for October. SCANDALOUS!! read more

This place is charging you for the time you are not using. I rented a storage for only couple of months due to moving in between apartments. I emptied it on the 11 and was told that I will be charged for the whole 30 days. Of course, they will rent it to someone else, thus double charge the same unit. Very disappointing. read more

These guys are a bunch of liars. Moved out after leasing a unit for 5 years and was told they would issue me a refund from the amount pre-paid for the month. Three months go by with out a word so I call in to check. Turns out that there is no refund coming. This would have been a slightly higher ranking if not for this final blow. The location is good but that is about the extent of it. Lots of bums hanging around and the staff always seems to have something better to do than help you. read more

The Absolute Best Staff & facility in Hawaii!! The staff goes out of their way to accommodate every need and desire of their customers! Great location, very well managed, secure, and well maintained. read more

Miss-quoted prices, and a huge waste of time. stick with a storage place that isn't a mainland company read more

Not only is this place convenient but it has AC, there is also a moving truck you can reserve and rent for a small fee. Also the entire reason I'm writing this review is alvena babichenko, the employee behind the front desk. Not only is she kind, knowledgable and helpful, the 2nd time I showed up a angry old lady walked in and yelled at her for made up reasons. Alvena stayed patient and kind to her even though this old lady was being a spoiled child. Then she calmly helped me as if nothing happened. Thank you for the help alvena and this storage place is the best in honolulu. read more

Terrible customer service. I have a unit here and after 2 months I am ready to get out. The staff is so unpleasant and rude. I dread going in the office. Last time I was there a salesperson started chewing me out about how irresponsible I was about picking up my packages. Luckily, I had my phone handy and played it on speaker phone to prove I did what she asked and in less time than she asked. Instead of apologizing she just remained silent and ignored me. Very frequently they close their trash can, so if you have anything to throw away you are out of luck. They have zero interest in cardboard recycling which takes up 90% of their waste. Don't go around lunch they always get the most disgusting food and leave it all over the counter. read more

Thanks to Brandon Mesa, I had a very positive experience here. Their prices were the best in the McCully/Kapiolani area, the structure was recently built and very clean, and Brandon was extremely helpful. I needed a place short term to store all of my stuff while my condo was being renovated. They can only reserve a locker less than 30 days in advance. I reserved my 10 x 10 locker about 14 days prior to my actual move in date. You need to buy a lock or bring your own lock too. Their lock, which is very sturdy, is about $10. I wanted to reserve their free moving truck, however their truck was damaged due to an overexcited renter who drove their 14' truck into a 10' clearance the previous day. Since their truck was unavailable due to damage, Brandon was kind and helpful to reserve a 17' UHaul truck for me, at a discount that he negotiated on my behalf. Yay! My move date went smoothly, and Brandon was there to ensure that we moved in without any issues, and he asked how our UHaul rental experience was. Upon learning that we were misinformed that we had to return the truck by 5PM, he called UHaul on our behalf to ensure that the rental was 24 hours so we wouldn't have to return the truck until 9:30AM the next day, not 5PM the same day, which I was relieved to hear. They sell wardrobe boxes for about $15.00, glass kits, mattress covers, and all other moving accessories. Ask for Brandon as he gets 10 stars for customer service! He went above & beyond the call for me, which I am grateful for! Moving is always stressful and he made my experience much more tolerable. read more

This storage place is awesome! The building is conveniently located on the corner of McCully and Kapiolani. Easy access from either street. The building is very secured with lots of CCTV cameras. The cost of the storage units I found to be a little cheaper than Public Storage. The staff when I started my rental were friendly and very nice. They have a convenient store where you can purchase all your packing needs and reasonable prices. They also offer a free truck if you desire. The building is new and all the storage units are kept clean. If you are in need of a storage unit and live in the Waikiki area, this is the place for you! The place is not huge so no need to go through a maze just to access your storage locker. They offer an incentive if you recommend the place to friends or family with a $25 discount applied to your monthly rental. They also offer a website where you can conveniently pay for your storage locker on line. read more

I knew I was in the right place as soon as I heard the music playing in the office...oldies, the kind that were oldies when I was a young whipper-snapper. I was initially assisted by Property Manager Brian Lamanske who took the time to put me in a storage space that fit my needs and was economical. Important point so I will reiterate "was economical". Unlike a lot of the businesses in the Waikiki area that are only interested in making a quick buck the folks at The Lock Up are genuinely interested in building lasting relationships with their cliental. The very capable Property Manager Mary Ann Isabelo was on point when my house hold goods arrived (well over one ton!). Without her expert assistance I would have pulled my hair out (and I'm bald). My mamma used to say "if you can't something nice, don't say anything thing at all". That noted, it's easy to talk about The Lock Up because it's "All-Good". read more

Never had any issues, place is clean. Staff is helpful, never had issues. Units are clean as well as the common area. Prices are competitive and reasonable read more

THE LOCK UP SELF STORAGE 1901 Kapiolani Blvd HNL HI 96826 My experience on the lock of self storage was great and employee workers are very helpful and friendly (mr. Kiven & mr. Shannon) are great old guys lol Nan they very good to help a costumers And also to Mary Ann she is good female employee easygoing person and working in here and also Wendy but she left she is also good worker too read more

Used their storage facility over the summer while I was off of the island. Very easy to deal with. Great location and ample parking while I was loading and unloading my belongings. Mahalo! read more

An excellent experience in true professional customer service..Mary Ann & Asia were exceptional in caring for my needs. Hope to be a long time user of this beautiful clean storage facility! read more

This is nice facility for storage, but the management price gauges without warning. The staff said I will have to pay an increase rent today because their computer shows that i will get a rent increase email in the next few days. Not a small increase in rent either. $20 more per month!!! Not honorable!!! I have only been renting this unit six months. I paid early and respect the house rules. This company will increase your rate every time. Also the contract said I will have use of a van one time. The staff told me today, that that was only for the first two weeks of renting an unit from them. Do not believe anything this staff/management tells you when renting a unit here. They do not have honorable words. Too bad, because it is a nice facility. read more

i have been with the lock up for 4+ years already i moved to the company after being robbed at public storage kapiolani where they rent unite to homeless people who turn around and live in the unite I have had only the best service from lock up mariann who is now the manager has help me every time i had a question most friendly person to deal with she is the best ask for her if you need to rent a unite :) thank you for all your help read more

My son is going to college soon but we needed a storage to keep his stuff in until he leaves after this summer. So the search is on for a self storage facility. He is an inspiring music producer so basically has some gear that needs to be stored in a climate controlled facility. That was the one most important requirement. I contacted several locations and finally came upon The Lock Up Self Storage. They were running an online special for $56 which was excellent for being near Waikiki area plus literally less than 5 minutes away from us. I read on their main website for this location that they are "100% climate controlled building". I called their number they had online for their Honolulu location (808) 942-5533. This apparently is their main list number which goes directly to their call center. One of my first questions was whether or not this facility is fully climate controlled just to be sure. The agent looked up the location and confirmed that this is a climate controlled facility. So I went ahead and made a reservation. http://tinyurl.com/lys3ker We packed up all of the boxes and drove to The Lock Up. We were greeted by two people that worked there, exchanges our hellos then gave them our reservation. They told us they had the unit ready I had reserved. I asked just to make sure if the unit was climate controlled and to my surprise they said "NO" I explained to them that I had reserved a climate controlled unit, even told them that's what their website said and picked up the brochure in front of their desk that stated their units are climate controlled. Of course there were no other units available in the size and price range that did have climate control. This is absolutely FALSE ADVERTISING. They mentioned we should have called them directly but when I asked them their direct number they said that I still had to call their main list number since they did not have a direct number. Make any sense? Upset yet having already wasted our time and energy bringing the boxes over and ready to store it we went ahead and rented the unit without the climate control. We of course had to keep the boxes that required climate control. We signed the paperworks and went to grab our boxes to place into the unit. As we're going towards our unit there were items from another storage renter littered everywhere. We could even get to the unit they gave us. We told the office this and they had to move us down since we had no more time to waste waiting around for the other person to move their belongings out of the way. This was a very unfortunate and upsetting experience we had at The Lock Up Self Storage located in Honolulu. Because of the blatant FALSE ADVERTISING from their online website, call center agents, and even their brochures, I would never recommend The Lock Up Self Storage to anyone. I hope in the future this business is honest about their descriptions and what is being told to the public. If they were part of the BBB, I would most definitely place a complaint immediately. read more