The customer service was great and the facilities were clean/up to date. The low review is due to the fact that they brought me in under the introductory rate then within 6 months raised my rent from $110 to $240 and within a year they are raising it again to $280. They punish people for being loyal customers, raising costs and an insane rate knowing that most people will simply stay because it is inconvenient to have to move their stuff again. It isn't just this company, it seems that is the standard across the board which means ALL the storage companies are crooks. I guess just pick the one you would prefer to get screwed over by read more

Came in for a consultation and got help from James. He was very thorough, patient, and flexible with helping me find the best unit for my specific needs. He offered multiple options at different price points and reassured me with details around staff availability, security, and insurance options,and unit/price ranges. Highly recommend this place and ask for James. read more

Not even 4 months into my rental, I get a notice they are increasing my rate by over 23%. And I'm not alone in having this scam pulled (read the other reviews). They are most definitely pulling bait and switch tactics and blaming "market values", as though the market for a storage unit has changed that dramatically in 4 months. Another user stated their rate went up 87% after just 4-5 months. Hmmm, so the market goes up THAT much every month or two? They lure you in with a fair market price, let you get all settled into having your items stored there, then they'll hit you with the little card saying "market value" raising your rate. Calling tomorrow to cancel my unit and reporting them to BBB and the attorney general's office for these shady tactics, and obviously I'm not alone, given the other reviews saying the same thing happened to them. Oh, but I can also go on their website right now and rent the exact same size unit, same rolling stair access, everything... for what my original rate was (okay $1 more)... now... explain to me how it's not bait and switch, when you're caught red handed. See images. read more

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It's a real bummer because the staff here is great. It's just the location and the clientele has gotten really bad, forcing us to move our stuff. Some of the unsavory people who rent units must give their codes to other people who are constantly in and out of the building. On more than one occasion, I've had someone or a group of people linger at the gate, walk in and then try to get in the elevator with me. After our unit was broken into and I learned there were not cameras in the halls, I no longer felt safe going there alone. I feel bad for the business because it's unfortunately a sign of a bigger problem in our city. read more

My rate nearly doubled after a few months from around $86 to $150 automatically. It's opt out of any increase so unless you successfully receive their communication and respond then you accept the increase. Thus I give them a 1 star for bad service and pricing. Bad service bc they claim they have to raise it bc of market rates. However, Uhaul charges $86 and maybe raises it once in a couple of years and much less than 30% to 80% increases that extra storage charges after 3 months. read more

Had a very bad customer service experience with an employee on the day of posting. Was running some things in last minute, realized I had forgotten my keys so went down to grab them from my car only to find that the elevator closes 10 minutes prior to the facility closing (which I was never told and there is no signage about). When I asked the lady at the front desk for help and explained I had stuff left in the halls, she rudely said " your code won't work". I had to explain to her twice that there was things in the hallway before she rolled her eyes at me and agreed to let me get my things. When we went to the elevator there was another customer trying to get in and she again rudely told him "your code won't work, it's 10 minutes before closing" which he didn't know either. When he asked if he could get in before his flight she was very dismissive and rude, saying "nah ah, it's too late" when he asked again she literally threw her hand up and let out an annoyed noise before tell him to "just stand over there" before she let us in. I was planning on using this storage locker for 9 months but a now considering using a different facility because of how rude and unprofessional this lady was. read more

I've been renting a locker for a while and over the years the price keeps increasing from high $200 it has increased to over $600!! it seems they don't keep the place working the door on King street has been broken for a while I think they might have fixed it but they don't open it. The elevator seems to go on the blink quite often so it can be a real hassle getting my stuff or putting things in. parking is quite cramped when you have to unload things. read more

I rented a space from them and in January. in 3mons raised my storage fee $100. and now got another letter stating my storage fee is going up again another $100 in November ... WTF. Not even a year of renting from them and my storage fee tripled. I'm looking for someplace else to rent read more

This storage facility is run by idiots and their computer system is not flexible. They do not even deserve a star period. They could not help me after I already paid for the unit. I highly don't recommend this facility to anyone. It's garbage read more

Somebody give Jacob a raise. He didn't have to, but helped me store and retrieve something from my upper level storage unit. I'm injured and couldn't have done it myself. Big mahalo for the assistance. read more

Excellent service by Leo, whi us extremely patient, kind, and thorough) on 868 Queen St Location. The unit are extremely clean and this new facility about a year old is cutting edge or latest technology m. read more

Extra Space Storage at 1414 Kalakaua: Their staff is terrific, but their pricing policy is questionable. I have only been using the storage unit for 4 months, and already they are hiking the price by just under $100.00. That is more than a 50% increase. Total cost is going from 178.13 to 272.63. I guess it is time to lobby the government regarding this type of increase. Needless to say, this is only one review on the company out of numerous other reviews stating the same questionable business practice. We need to search for companies with community-centered values and ethics. I'll be switching. read more

Let's first start out by saying that Cliff was THE MOST helpful when trying to figure out what went wrong with my unit. He was professional, empathetic, and patient. 5 stars to that man. Pay attention when renting/reserving your unit! Check out the prices online and then RESERVE THE STORAGE UNIT. Someone will call you shortly, and then ask them specific questions about it. Don't -presume- you have the unit you selected. Ask if what you're going to get is what you reserved. I rented a 5x10 unit with the floor-level photo through the online service to store a bed, many heavy boxes, and some stand-up shelving. When I went to the facility the next day, I found that my 5x10 unit was actually a locker unit 10ft off the ground - 5ft tall, 5ft deep, and 10ft wide. Impossible to fit a bed through the locker door, and I'm definitely not going to be able to put a shelf up there...totally useless for me. Cliff and I never figured out where the mistake was made, but he was very helpful and patient in finding another unit that will serve my needs. He took the time to tour me through the available units and we landed on something that will work for me. =========================== Operating hours are OK, security is great....I would just love for the storage accessibility to be available just one hour later, but otherwise, I can't complain about the location and convenience. read more

We have rented a unit and stored our car at this facility. I gave a 4 star review because Extraspace storage does not give discounts to long term customers. The rate continues to increase We have chosen to stay with this facility because it is safe and secure. Recently we have experienced great customer service from Amber and Lonnie read more

I have had to use storage units over the last 10 years more than I care to admit. In nyc and here on Oahu. From the moment my first interaction started with Eileen on the phone everything was made to make a horrible life situation comfortable. I had just moved home to Oahu and rented my dream apartment. The wall caved in during this Covid nightmare. So I had to move everything ASAP. All of the staff has been incredible every friendly face made my day better. There were logistical issues - and the staff handled it with grace and moved me to another unit without any attitude. I manage teams of staff for my work and you have an amazing team. No bugs no dirt and controlled temps. I feel blessed to have chosen this location - Mahalo Nui read more

Extra Space Storage - Sturdy walls and clean no bugs. - Self Storage Near Me - Honolulu, Hawaii

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Camren, Louise & Lani are AWESOME!!!! Friendly, lively, so helpful and great music in the office

Lani was great! super helpful and she let us finish up towards closing much mahalos Chris read more

I was in the process of deciding whether or no to move my storage at the end of next month because of the increase. I called and spoke to a wonderful person I think her name was Byrdeye. Guess what she looked up my file and got me a better rate (timing is everything). I was so happy that I just had to tell everyone not only did I get a better deal bet she made my day with her awesome friendliness and sincere customer service. I actually locked in my rate by paying in advance...no rate increase until January by paying inadvance. read more

The online rapid rental process was easy & user friendly. I did not realize I would have to come in within 24hrs after sign-up to confirm everything but Josh in the office was very helpful, knowledgeable and pleasant. I was concerned when I noticed my storage unit would be high enough that I needed a ladder/lift to get to it but Josh patiently walked me through the whole process of how to use everything until I felt comfortable with what I was doing. Great service is always appreciated. Would highly recommend (: read more

Big shout out to the awesome team @Extra Space Storage!! These guys came in clutch when I was in a bind and needed to store the junk I can't seem to part with. My initial contact was with the store manager Jennifer who greeted me warmly and assessed my needs. She secured my unit, provided me all the details and upon my arrival James, who is the epitome of badass customer service, went over the contract, processed my payment and escorted me up to the unit. On our way up we ran into Kevin, the facility maintenance guru who is equally kind, courteous. These guys rock and if you're in need to store a few extra items let Extra Space Storage be your first option! Mahalo Jennifer, James and Kevin who all made this a great experience! read more

Extra Space Storage - 5x5 storage unit - Self Storage Near Me - Honolulu, Hawaii

First, I have to say storage units are a tough business. And this one is in a tough location to keep orderly and clean, but somehow they manage to do that to top it off. All of my interactions with the staff have been excellent. I use the unit for business storage, and I'm in at least once or twice a week. The manager Lonnie is super helpful, and the one time I had an issue, they were totally focused on finding a solution and they did. I've already recommended this facility to friends and figured I'd finally write a review. read more

Easy access. Love having carts always available. Great staff. Elevator is a little sketchy, but no big deal. All good. read more

Extra Space Storage - Cart and box - Self Storage Near Me - Honolulu, Hawaii

Lani and amber were clutch. They both separately helped me. As for the units, everything is overpriced

The storage facility has improved, particularly in addressing the noise issue caused by an illegally operated noise machine meant to deter the vagrant population outside. While the facility is now cleaner, the persistent odor of urine outside, largely due to the way the area is treated by those camping there, still affects the overall experience. Though I do not blame the facility for the vagrant encampment, it does make the environment less inviting. The staff has become more helpful, but operating and cleanliness standards still fall short. read more

Great place for your storage needs. Reasonable prices too. Access Limited to business hours only, but other than that... recommended!

Excellent I like renting with Extraspace!! I would highly recommend them to anyone looking for storage.

Very fast and easy. Reserved to take a look at the unit space. Very reasonable in my price range. I only have just a foldable bed, TV, a cheap TV stand and a few suit cases. Very small stuff. I had the 10 by 5 storage size. Mr. Cliff gave an amazing costumer services. He'd shown me the 5 by 10 and the 10 by 5 to see what's the different. I'm happy that I made my choice. If I recommend this to my family or friend, this is a good location for peoples that live and work in town with a reasonable price. I had a good promotion that Mr. Cliff mentioned to me. And on top of that they gave me a free lock with keys. I don't even have to go out of my way to grab a lock. Thank you again! read more

Great service by Lani today. She helped me move to a smaller unit and was very kind and accommodating. Great storage space, good covered parking, air conditioned, clean hallways. Would rent here again read more

This place is the worst. There are people sleeping in the hallway. Also in there cars as well. It doesn't feel safe. People always asking, can you let me in upstairs? There was also a stabbing there as well, where police was called and was in the newspaper. There was always people smoking marijuana. The staff apparently does not do anything about the safety there. I had a locker on top of another storage. I needed a ladder with wheels to get to my locker. Sometimes, there were all being used and I had to wait for one. There is a small opening at the top of my storage style, but didn't think nobody can take stuff out. Was I wrong. They had taken some of my belongings from that opening. I would go to my storage maybe once, every couple of months. So I was shocked when I saw what happened. I filled out a theft report with a manager that was filling in for the regular store manager in charge. They said when the regular store manager returns from vacation, they would get back to me. But....they never did. They said I can call the police but, since I didn't know exactly when the incident happened , they don't have any video footage. Since I came once every couple of months, they only keep a week or two of footage, then erases it. I would not recommend this place to anyone. I left this place back in May of 2019. It's the best thing I ever did. To the people who rent there now, be careful. It's really sketchy! read more

Extra Space Storage - Self Storage Near Me - Honolulu, Hawaii

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It was such a relief after speaking with Cliff B. that I could keep my existing storage unit without an increase in price. I didn't have to go through the hassle of moving out. I am a long term rental and appreciate how he took care of my needs. It was smooth and efficient process. I would continue doing business with Extra Space Storage Kalakaua. read more

My daughter used the online rental services to buy a unit the day of and it was the smoothest process ever! The manager, Josh, who helped me out in person was super helpful, efficient, and friendly. Perfect experience overall and I highly recommend this business! read more

Apparently Extra Space Storage just bought out Stor Quest who has done a fantastic job and been a pleasure to work with the last couple of years. My first experience has not been good with Extra Space. They deactivated my code because they didn't process my auto pay, NICE! Next they have taken the position that my old rate doesn't apply and a new rate of more than 25 % more is all they can do. NICE! Let me say in closing is I can't wait to move my stuff out and plan never to recommend them to anyone. Just one very unhappy customer! Not recommended! read more

This place is very good air conditioned and first time for me to rent a space. I was looking for just a small spot and got what I was looking for. Matt is very helpful and explained all the rules and security. This place is new very clean and the price is reasonable for my needs. They have small carts available to help you wheel in your boxes. Now my unit is small and you need a stair to open and get to storage. So make sure what you want and inspect it first. read more

Extra Space Storage - Storage above are lockers and lower are walk-ins - Self Storage Near Me - Honolulu, Hawaii

After 6 months of renting a 4 x 5 closet storage unit at 91.58 per month, get a card in the mail saying that next month, my rent is going to be 171.16 per month. That's an 87% increase!!!! At that rate, I'll probably be paying a little over $250 a month after the new year. Looking. read more

It was so easy to rent the unit and it was 1st month free and the workers are help for.

The staff is wonderful and the storage facility is immaculate. I highly recommend this facility to anyone.

Great service. No problems. Check in and check out was easy. Access very convenient and staff courteous.

Needed to rent some storage space for my parents. One of the assistant managers named Debbie helped us find one. She was very helpful, informative, and answered all our questions. The elevator and storage areas are pretty clean. Since my parents are of age, they are eligible for a senior discount. The discount wasn't applied when I made payment but didn't notice till I got home. I called and the guy who I spoke to said that he'll apply the discount for the 2nd month. We only used the storage space for one month, so we lucked out. There were multiple times that we went to the office, and no one was available to assist us. There's a fair amount of homeless and sketchy looking people around the building making it an uncomfortable environment. read more

If your looking for somewhere to keep your car, don't leave it here! Here are some reasons why... 1. Started using their facility in late November. The rate was $380, in January a letter was sent stating the price was going to go up to $403! 2. Found someone sleeping by my car, on 1 occasion. Notified the after hour office. 3. Ppl were leaving tools on the bed cover of my truck. Once again notified the office. 4. Last straw... someone stole ALL my stuff in the bed of my truck. Made a police report, and ask them if they could please review the security cameras they claim to have. The lady in there said she would call us regarding a reimbursement of the month... still waiting, but I'm not holding my breath. Lesson learned... should have checked the reviews before storing my truck there! I would have seen the homeless ppl issue! They are sleeping all over their facility, and no one does nothing!! Not like this place is cheap or anything, most ppl would expect better then this!! read more

this supervisor named jennifer ing signed me up for a storage unit within 15 mintz i was a signed storage client. she deserves a promotion due to her professionalism n her fast n efficient services she provides. she signed me up for a storage unit that was at a different storage location n still it was complete n done within 15mintz. fastest registration n sign up for me. then 5 days later as i pulled into the facility the supervisor jennifer ing signed me up for. she was right there in front door entrance to the office. she welcomed me in showed me how to use security codes n elevator system and then went up to the floor my storage unit was located n walked me thru right to it. on entrance of storage unit she had already pinned up a welcome n aloha card. not only is this supervisor fast efficient n professional she has the genuine aloha spirt. i have no regrets for choosing this storage company to bless my business n trust to store all my items i need to be stored. this company gives me piece of mind knowing all my items r secured n safe in their solid structured n secured facilty along with a supervisor in jennifer ing to run its daily operations. so thank u jennifer ing for making my storage experience fast n filled with piece of mind n aloha read more