I recommend that the male employee (appeared to be in leadership) who greets customers be moved to…read morea different role or receive additional customer-service training. I visited early Saturday afternoon and was surprised that the salon was not very busy. Since it was my first visit, I told him I was new. He asked me to choose a pedicure, and I selected the Pomelo Pedicure. He then directed me to a book to choose a color. Because the selection appeared limited, I asked whether those were the only colors available. He replied that they were the dip-powder colors, although I had never requested dip powder. After I clarified that I wanted regular polish, he directed me to another display. I was surprised to find several nearly empty or dried-out bottles, which made choosing a color difficult. I was then directed to a chair, where my technician noticed nail dust covering the seat and adjoining table from a previous service. She wiped the area with a towel before I sat down. My pedicure was okay, but it felt rushed and did not seem to include everything I remembered from the Pomelo Pedicure description. When I received my ticket at the end of my service, I realized I had been given and charged for the less-expensive Express Pedicure instead. I mentioned it to the associate who checked me out, but I am unsure whether she understood my concern, so I decided not to pursue it further. On the positive side, I now know the Express Pedicure would be a convenient option when I am short on time. I am willing to give this salon another try to determine whether this experience was an exception or the usual standard.

EDIT PT 2: within 7 days, you can go in to get it fixed! All of my other nails are sturdy and I…read morewill be getting it fixed!! So happy :) - all fixed !!! EDIT: my nail has popped off!!! Not even a full 36 hours later and my nail just popped clean off??? I may have gotten a simple looking set, but I love them so much. Trixie did such an amazing job with my set, and I adored her bubbly personality. The other staff was sweet as well, but I didn't catch their names. 10/10 experience.

This place is sheer perfection. The management knows my name and my service preferences by heart…read more(dip nails & a signature pedicure.) I am greeted by name every time I walk in the door. I've been a customer since they opened and have NEVER had a bad experience. The decor is adorable, the cleanliness is unmatched anywhere, and their work is exemplary. I've received many compliments on my nails from both friends and perfect strangers. If you're looking for a new salon, don't hesitate to give Rosé Nail Bar a try.

I really hate to do this, but after almost a year and a half of coming here I have had to stop…read more The last three dip manicures I had done here either cracked or came off super early. Each of the last three manicures I had included no cuticle prep. They just filed the nail plate down, put on the dehydrator, and did the dip. My actual nails were completely ruined in the process. I have strong nails that I take care of, but after the last few manicures I was left with extremely thin, weak nails. I actually had to take SIX WEEKS off of having anything on my nails so that I could grow them back out. That's how bad of shape my nails were left in. My biggest complaint is that, after coming here for over a year regularly, Jimmy didn't even know my name. He stamped my final punch card entry and it seemed like he had this moment of realization that he had no idea what my name is. Not going to lie - it stung! I got my bridal nails done here! I brought my friends here! I told my patients about this place (I'm a chiropractor - people look at my hands constantly)! And the guy I talk to every visit didn't even know my name. HA!

Another glorious experience at Q Spa! I saw Jenny for gel builder nails & pomegranate pedi with gel…read morepolish! We changed the shape of my nails this time & had to replace a broken one. She absolutely nailed it. You cannot even tell which one is the fake nail & the shape transition is so good! I hadn't tried this particular pedi before and it did not disappoint! The smell was wonderful and it included hot stones, paraffin and a massage! We did a design on my toes and it's so beautiful! Thank you for another wonderful experience! I'm looking forward to my next appointment!

Hailey, did such an amazing job on my fingers and toes, i absolutely love the quality of work she…read moredid. my nails look magical and it's so beautiful i want to cry. the vibe in this salon is so relaxing and calming! definitely coming here again!

I have been going here for years and feel at home. I love this place, I love the decor, I love the…read morefront desk guys, I love Annie, she always knows what color will make me happy!

People and atmosphere are nice. But after two horrendous gel manicure and my nails being butchered…read morewon't be back.

Friendly staff and great options! First time here and I tried the jelly pedicure, definitely…read morerecommend!

I had a great experience at this salon! I asked for a fairly complicated set and design, but the…read morenail tech put great attention to detail and the designs all came out great. I am very picky when it comes to nail design, and he was very patient with any small adjustments I'd speak up about! I was very satisfied, the staff is also very kind and patient. During my time of visit, they have a promotion of 15% off as first time customer and my set came about to $76 with that promotion. Great prices!

I like the nails the did it was pretty good but the lady almost whacked my with the nails fileread more

How have I missed this gem? I came in desperate for a manicure and received the white glove…read moretreatment the whole way. Beautiful decor in black and white theme inside. Dipping colors displayed in a book do that you can view options all at once without going through multiple rings of samples Best of all, they performed a test of the color before applying just to make sure I liked it. I have never experienced that before but I was told that they do it every time here. I will be back!! They are amazing and conveniently located on Hwy 377 just south of Target in Watauga.

Beautiful salon very clean, organized and the staff are all very welcoming and kind. I got polygel…read moreextensions, almond shaped, nude matte. Love them they look so natural and feel natural.

I've found my nail salon for LIFE! Go see Karina & she will make you feel gorgeous! Hands down, my…read morebest sets EVER.

Today I had a very disappointing experience at this nail salon, a place I've frequented for the…read morelast two years and where I've often spent hundreds of dollars at a time. I came in for a simple eyebrow wax and was assisted by a woman who is often at the front desk. Before we even started, I showed her a photo of my eyebrows from a previous appointment and explained that it was the exact look I wanted. Instead of listening, she immediately told me, "No, you don't want them too thin." That response caught me off guard because they are my eyebrows and the photo I showed her was literally a previous result that I was happy with. Rather than listening to my preferences, she repeatedly told me what she thought I wanted and seemed annoyed whenever I tried to explain otherwise. As I continued trying to communicate the look I was going for, she became visibly frustrated and said, "I'm going to find someone else for you." She then left the room, returned alone, and told me, "You know this is just waxing. This isn't permanent makeup." At that point, I was confused because I thought she was getting someone else who could better assist me. Instead, she expected me to continue the service after dismissing my concerns. When she told me to lay down, I declined. I went to the front, paid, and politely explained that I felt the situation was unacceptable. As a loyal customer who has supported this business , I expected basic professionalism and respect. Unfortunately, this experience has caused me to take my business elsewhere. The only reason I continued coming to this location was for Kim's pedicures anyways, which have always been great. However, based on today's experience, I can no longer recommend this salon. Customer service starts with listening to the customer, especially when they're clearly explaining what they want. Today, that simply did not happen.

I came in on a Friday as a walk in and was able to get right in. They were prompt and detailed…read more They offered me a complimentary beverage while I got my pedicure. Overall I was very happy.

I chose this place at random based on other Yelp reviews and am so glad that I did! Admittedly, I…read moream not one to have my nails done often, which left my hands looking pretty rough and me a little clueless on the services available. I opted for a dip manicure before ever going in just based on advice from my sister and the staff at Cityline gave me a variety of color options. Judy was quick, efficient, gentle, and completely non-judgmental about the state of my nails (which I had feared going in). She laid out all of my options clearly and gave guidance when I asked for it. The final result is gorgeous and I actually look forward to my next appointment!

Absolutely fantastic!! I got a tropical pedicure, and it was lovely. This place is so quiet and…read morepeaceful, and is a great place to relax. Will definitely be coming again!!!

I can say that when you have a misunderstanding And people…read moresay let me fix it and understand you point of view... Wowwww the management at this place are so understanding and the management skills are the top notch. Michael treat it me with so much respect Same as Mindy and not to mention the Nail teach was on top of his game. His name was Dustin. I'm so please with my nail and they definitely got a new customer. Thanks again guys!!

Ambiance- 9/10 Service- 2.5/10…read moreExperience overall: I went to this place twice and the first time the services provided were nice, loved the nails and the artist offered drinks and everything. BUT I'm thinking of never coming back again because of my second experience! The artist this time did not give the correct nail shape, she was being a bit harsh to me for "keeping my nails in too long" under the lamp only to act that way AGAIN when i took it out on the first beep instead (LIKE I WAS TOLD!) and on top of that; when the artist started to do the design on it, IT SMUDGED BECAUSE I DIDNT KEEP IT IN LONG ENOUGH!! AND SHE DIDNT EVEN FIX THE SMUDGE!!! Also, my nail is PEELING! I've NEVER experienced something like this before, especially not with my previous service.