I wanted to like this location. I really did. It was my second time here but they just can't get it together. Here goes....
The first time we came was during St. Patrick's Day weekend. So understandably so, the e tire world of Dallas was busy... and it was a beautiful day. The first Jonathan's location was packed, so we settled on the second location.
The wait was long, a lot of the staff called in and we get a waiter that was too honest and too comfortable with his job. The honesty part I appreciated but we were seated by his back wall computer. So he's back there running bills and receipts. He then turns to use our table for sorting checks/ bills in various bill books for other tables. He sits at our table to tell us about the fact that they're short staffed. It's a personal pet peeve of mine for a waiter to sit at our table but I'm willing to get past it. It's another thing all together to use our table as his personal work station. That's like going to someone's house, sitting on their couch and clipping your toe nails like it's no big deal.
The food was somewhat burned and I didn't enjoy it... understandably, it was a big weekend.
ON TO THE SECOND VISIT.
The wait was long at the first location so we're back at the second location... JOY!
The wait isn't as bad but then we get "RANDY". Yes, I'm calling out his name. We get seated after another black family... seated next to us. The next table to be seated is a white family.. across from us. A few minutes later, a white couple a few tables down. (REMEMBER SEATING THE ORDER... we we're seated second)
Randy (white waiter) takes everyone's food orders in the correct order. His demeanor is dry and you can tell he's busy. After taking our order, he turns to the white family to take their order (third). They order "danger dogs" as an appetizer. Now everyone waits. Guess who gets food first....
The first white family (third to place an order) gets the wrong appetizer and it's "on the house" another white waiter around Randy's baby boomer age) walks up to them to have a friendly conversation after they finish the appetizer. He also clears their plate from the table. Around this time, white couple (fourth to order) gets their food! Black family (first seated/ first to order) is looking just as confused as we are. Finally, black family (first seated and first to order) gets their food, then us (second seated/ 2nd to order) and the white family (third seated & to order) gets the rest of their food last.
Randy constantly makes pleasant conversation with the white family across from us. We don't get the same treatment.
All food orders were correct, with the exception of someone from the black family table (first seated/ first to order), whose pancakes came very very verrry late.
Needless to say, I've seen enough at this place. I'm not accusing anyone of racism.... well, I guess I am. Yeah... I am. This was blatantly obvious.
Even with bad service, I try to leave a tip after giving the benefit of the doubt. In this case, I didn't. I can't say that I'll be back any time soon. Check out the photo I posted of the strawberry that cane with the waffle! read more