I don't typically write reviews, however James Cash Penney, once said "Courteous treatment will make a customer a walking advertisement." How true that is of Juan, the technician, with Jim Grays Heating and Cooling. I will definitely be telling others who to call if they have AC issues. I have postponed getting my inside and outside AC unit replaced after 20 years. It's becoming rare these days to find businesses that we can trust and who take pride in their work and actually seem to enjoy what they do. I finally found a friend who gave a strong recommendation for replacing my AC/Heating unit. I was referred to Jim Grays Heating and Cooling. I spoke with the technician, Juan. From our initial meeting to get an estimate, he was on time, professional, courteous and took time in answering my questions with confidence a obvious knowledge of his profession. Their estimate was competitive (lower) than others. Juan scheduled an appointment and once again arrived on time and ready to work. He was very respectful of his work area and very neat and clean. My neighbor noticed them working and was impressed and asked me who I called. She spoke to Juan and asked for a company business card. When the job was done, Juan showed me what they did, he gave me some good tips on how to use the unit most efficiently and made sure I didn't have further questions. I will definitely be referring them to friends and neighbors!!! read more

I am so happy to have found Mr. Jim Gray. He was able to come in a timely manner and figure out what the problem was quickly. My AC is back in working order. Honesty and integrity are important and Mr. Gray expressed those qualities in his service. read more

Reached out to Jim unexpectedly, and he was incredibly patient and attentive as I explained the issues I was experiencing with my AC system. He took the time to walk me through the process step by step, demonstrating deep knowledge and thoughtful communication. His team arrived promptly and began by thoroughly inspecting and cleaning the AC unit. They then checked the freon levels and discovered that my system was already above standard levels. Jim pointed out that a previous company I hired had attempted to scam me by unnecessarily adding freon and charging me $300, without properly diagnosing the actual issue. Jim's team also educated me on how to choose the correct filter material suitable for my home's AC system. They quickly identified the root cause of why the second floor wasn't cooling properly. They adjusted the damper setup to ensure proper airflow between the upstairs and downstairs areas and made sure everything was connected correctly. They did a fantastic job. After dealing with cooling issues for over a week and hiring two different companies--neither of which were able to solve the problem--I was relieved and grateful to finally have it resolved. Unlike the others, Jim and his team conducted a thorough inspection and addressed the issue correctly and efficiently. I truly appreciate the work they did and also learned a lot about my AC system in the process. If I could give them 10 stars, I would. They are honest, outstanding quality service, very knowledgeable, reliable, and among the best in the business. Thank you, Jim! read more

Jim Gray's Heating & Cooling is top-notch. Jim Gray's Heating & Cooling has been our first call and, thankfully, only call. We started using Jim from a word-of-mouth referral and have stuck with him ever since. Here is an example from our most-recent experience. On one of those late summer evening, the cooling fan failed on the compressor. While we were resigned to look at an evening of heat or looking for a hotel room, Jim was in the Milwood neighborhood after 7 PM and agreed to swing by on his way home. My husband set up work lights and Jim arrived about 8 PM. Jim carries spare parts, so it was a quick motor replacement and our house was comfortable by 9 PM. What we like most about Jim is his straight-shooting approach. He gives us options and recommends the best repair versus the most expensive repair. read more

Jim was really responsive and had us up and running almost immediately at a very fair price. I will be calling him from now on.

Jim is extremely responsive and does not take advantage of his customers. Back in July, AC at my home went out and it was 106F outside. I contacted 2 AC companies and they all told me a minimum charge of $500 for them to come out on the same day. A friend of mine suggested me to contact Jim Gray. He managed to fit me in and came out around 10 pm at night. It turned out to be a simple fix and he only charged me $300. It is less about money. My family and I appreciate the fact that he did everything he could to fit us in. His price is exceptionally fair as well. read more

If I could give these guys more stars, I would! Jim has helped me numerous times since 2009 - and you won't find better service or better prices from ANYONE out there! Juan helped me this time with an old and out of date AC unit. He went ABOVE and BEYOND with customer service. He and his crew just installed a new unit and they were fast and super courteous. I can't recommend them highly enough! read more

Jim and his team have done a great job on installing a new AC system for us today. While we called him in to estimate referring by a friend, we feel his is very knowledgeable and play attention to details. This is our first time using Jim Gray Heating and Cooling but we feel he is the person we will go for any AC needs in future. Recommend！ read more

Do not underestimate this company! Jim's a smart guy and he knows what he's doing. I almost used somebody when I first moved in and so glad I found Gray's instead. Honest, good price, and listened to me. Absolutely great service. Best of all my ac now works great. I've used big companies, and I've had ac installed elsewhere. This is the best AC company from the 10 I've used. read more

Jim Grey replaced a fan motor, coil, and a compressor for my AC. He was great, quick, punctual, and offered very fair prices. He is a go to guy to see for your ac repair. read more

Jim Gray has been servicing my AC needs for 20 years. He's one of the few honest AC guys in Austin that won't take advantage of you. He'll give you informed options from new installation to repair options. Just recently he not only recharged my AC with refrigerant, but also noticed the fan on my second compressor was entirely too hot and warned me it would likely fail and take out the compressor and left it to me to decide. Since fan replacement is cheap and I wanted that compressor to last, I had him replace it. Finally, I texted him on a Sunday not expecting any response till Monday, he responded! Wow. This is the guy you want working on your AC. read more

I love these guys!! They installed a new system for me this summer and have been nothing but the best to work with. Cannot recommend them enough! Very reliable and the most reasonably priced. read more

Jim was highly recommended by a friend of mine. I contacted Jim to get my system replace. He quickly responsed and gave me an estimate over the phone and said he can get the new unit install in 2 days. I was scheduled to meeting Jim on wednesday at my house so he can inspect and finalize. Prior to the meeting Jim said he couldn't make it and his partner Juan will be there to take a look. Juan took a quick look at the compressor outside and the garage compartment where the heater and condenser going to be, he didn't even look inside the house. The final quote is $400 over the estimate Jim gave the day earlier reasoning that Jim forgot to include tax. I did specific ask Jim if tax was included in his estimate, and he said yes. Juan asked for an upfront deposit so that he can get the system (I asked him for model number of the system but he couldn't not provide. Said he will let me know after he purcharsed it) I had to trust him with the upfront deposit and no question ask. He seems very upset that I took a picture of his license plate saying I don't trust him. It's hard to hand over a $4k check on someone I met the very first time but I stupidly did. Forturnately, he showed up the next day with the system and did the installation. After the installation, he didn't even bother to run all the needed test (heat/cool), and said it should work just fine and ready to head out. I had to ask him to do the heating test. The other issue is that they (both Jim/Juan) recommended me to go with 3 tons system instead of the current 2.5 tons. After the installation, Juan said that my return vent is not big enough for 3 tons and I should consider adding more return vent! I was pretty upset at this point since he should have check and told me that before the installation. Yes, they are 20% lower on pricing compare to the lowest quote I got but I just didn't have the confident in the whole process. Warranty is another issue, Juan gave me a run around with the warranty after installation. I'm praying it will hold up in the next few year. The old saying "you got what you paid for" is true here. read more

Juan has installed two AC units for my properties and has delivered amazing service. He is very quick to respond, great with estimates, and worked with my budget (as I was recently laid off). Both units he was able to get from the warehouse and install within 24 hours. There was also an issue with my property management company on failing to communicate with my tenants but he was able to work with them to get it resolved so he could install it. He also helped me with registering the units for their warranties. I would definitely recommend Jim Grays and ask for Juan! read more

Jim was great, he literally saved me in mid-summer In Austin after the original installer said he did not want the job, too busy to service the one he installed and it was a simple fix. I had been without ac for 6 days in the summer. I met Jim he came right over with the part and replaced the fan motor in no time. He is reasonable and fair. The AC is working like a gem again. He's now my go-to AC repair company. Thanks Jim you saved me . read more

Jim has taken care of my personal house HVAC needs, as well as my two licensed residential care homes. His pricing is very fair, and he keeps a close eye on my equipment. Housing elderly folks in 102 degree summers is very dicey business. All HVAC units eventually stop performing, and Jim knows the importance of keeping the inside temps comfortable for my very fragile seniors. Not only does he fix issues when they occur(frozen system, burned wires) but he is ever vigilant for upgrades that need to be done to avoid shut downs. I heartily recommend Jim..he is a very decent guy, and is excellent at servicing/selling HVAC systems and service. read more

My cousins recommended Jim Gray, and boy, did they steer me right! He repaired instead of replacing my AC at a price well below the initial estimate I received from my old AC company. He and his assistant were always polite and quite aware of the social distancing required during the Covid-19 pandemic. I could not be happier and I'm a customer of Jim's for life. read more

Thank you so much Jim. Even after a long hot day super busy day, we really appreciate you coming to our rescue! And then for you to be able to get a crew out in one day to replace a total ac heating system is incredible. We appreciate all the great customer service over the years. Hopefully we won't see you for a while! Good luck dude! Thank you again. We always know we are getting honest info from you. Consider us a life long customer!! (Please don't move!!) read more

Jim Gray is amazing. I simply cannot recommend him highly enough. Truly honest, very reasonable, fast & efficient, and does some good, no, GREAT work. He will answer any questions you might have, in a way you can understand what he's talking about. He makes you feel at ease, like you want to invite him over for dinner later. He just likes helping others out, doing something he loves doing, and he's very good at it. He communicates well, is always on time, never makes excuses, and goes the extra mile - above and beyond. He replaced our entire system, which now works flawlessly. The whole experience was just beyond awesome, and left us feeling good. Seriously, Jim Gray's Heating and Cooling is a solid business, and a rare thing to find. read more

Came home from vacation with a broken air conditioner. After several referrals and calls, Mr. Gray and his assistant installed a new AC for almost half the price for the same top of the line system. They were respectful and kind. They did an amazing job, and called on me to make sure I was cooling off and happy, hours and hours after they left. Mr. Gray came to me highly recommended, and now I will recommend him to all of my friends and family. I will never use anyone else to manage my system and needs. They did a fantastic job for a lot less money than other large companies. Personal service and high quality system. Happy happy happy!!!!!!! read more

I rarely leave reviews for anything and am generally a cynical person. I read through Jims reviews yesterday while we were frantically trying to find someone to fix our non-cooling A/c unit. I really worried that the glowing reviews may have been inflated. I was wrong, this guy rocks! I was home and my husband still at work when the issues with the A/C unit began. I did general troubleshooting (cycling power/ checking condenser/running fan only for a while) and thought low coolant was the issue. My husband gave Jim a call pretty late and they talked for a while. Jim lives all the way across town but offered to come out that night if needed. He also offered several suggestions to try over the phone(have you ever heard of a contractor taking the time to do that?!?!). Most of these I tried and they were all very acurate and good ideas. It was refreshing to get good advice and insite from someone in the profession instead of just a sales pitch. We decided to wait it out the heat for the night so the temperature wasn't awful in the evening. I guess I hoped it would magically fix itself over night. Unfortunately the cooling issues continued the next afternoon and we called Jim again. He gave us a time window and actually arrived a little early. Promptness is rare in the industry so this was awesome. I was home alone and am normally a little nervous about contractors by myself. Jim put me at ease immediately. He was funny, respectful, and professional. He asked about the symptoms of the unit and agreed it was likely a coolant issue. He let me watch the coolant testing and took the time to explain how the system works. The coolant was indeed low and needed to be topped off. Jim explained how the fill worked and the rates for different coolant types. His rate was extremely fair and affordable, he also didn't try to sell me anything I didn't need. He gave me good tips on how to keep the system running well. I have never met a contractor this honest and helpful. Jim is truly awesome. He will be our A/c guy for any future issues and for an install if we ever need it. Our home is nice and cold at the moment, that is such an overlooked luxury but I am exceedingly grateful for its return! read more

Sometimes you find a contractor so good you know you don't need to call anyone else. Jim is a shining example. There are very few contractors like him, so his card is the one you don't want to lose! I've hired Jim on several occasions and he always exceeds my expectations. He's honest, capable, affordable, likable, family oriented, and he shows up when he says he will. What more can you possibly ask for in a contractor? While I've only used him for repairs so far, I plan to hire him when the time comes for a new system. read more

After having issues with our a/c for 12 years, we had Jim Gray's Heating and Cooling install a new unit and are very satisfied customers. He asked all the right questions to make sure we were getting the best system for us and it was a detail oriented top-notch installation. He made sure everything was cleaned up afterwards, all at a fair price. Everything has been working perfectly & we're so happy! I don't always recommend a/c companies, but when I do, it's Jim Gray all the way. read more

You won't find a more honest HVAC guy. Could have easily charged me for a service call, but instead just recommended a filter change for a freezing up evaporator coil. read more

I'm an absolute fan and would recommend Jim Gray's Heating and cooling to anyone in need. Jim and Juan did an amazing install of a new AC unit in my house. They were at my home within 30 minutes of calling and were able to quickly identify the problem. In addition, they were extremely friendly and efficient. Please don't hesitate to contact them should you need any heating or cooling needs. You won't be disappointed! read more

Jim Gray came recommended from several friends -- but I still decided to get multiple quotes (4) on replacing our HVAC unit. It's a pretty costly item so we wanted options. We were lucky and in a good position, our unit was old but still working so we weren't under the gun as so many are when facing replacing. It's the end of April and our old unit was not able to keep up and repairs were not worth the $ . After receiving quotes and checking reviews we booked with Jim Gray. It is rare to find someone that communicates well, shows up when they say the will, and does wonderful work. We are thrilled with our new HVAC! Jim made the whole experience positive -- unlike the many horror stories I have heard. We absolutely made the right decision to hire Jim. read more

I had two different HVAC companies come out and look at my commercial air conditioning unit and they both said I needed a new compressor and it would cost over $5,000 to replace the compressor. Jim came out and said the unit just needed to be hosed down with a garden hose and he was right. The compressor was overheating because the condenser coils were dirty and there was nothing wrong with the compressor. read more

This business provides great service after they install a new HVAC unit. A couple of months after the installation, the new A/C suddenly stopped working--or so I thought. I called and Angel came out a few hours later to troubleshoot the problem. This despite having hurt his back the day before. He was walking pretty gingerly due to the back pain. He discovered that the circuit breaker that is dedicated to the A/C unit had been tripped ever so slightly. As soon as the circuit breaker was switched off and then back on again the A/C immediately started working again. Angel didn't charge for the service call and said that even labor was covered under the warranty. I was very impressed that Angel came out to take care of me when he should have been home resting his back. He is very dedicated to providing good service to his customers. read more

This review is so long overdue. My husband and I have been using Jim since we moved into our home 6+ years ago. Back then we found his number on Craig's list and called him to come and take a look at our AC which had stopped working during our Soprano's Finale party. We would have paid any price to keep our guest comfortable, but Jim gave us a very reasonable price and his service was quick and friendly to boot! We've called him AND ONLY HIM anytime we need the unit looked at. He also replaced the entire unit at my sister-in-law's home and she was very happy with him as well. We will be replacing our unit next summer and Jim is the only guy we'll even consider to do the job. read more

Just used Jim again a couple of weeks ago but just now getting around to updating my experience with him. Jim is still one of the best in the business. AC is still running fine since the last time he repaired it but I needed to move the unit for a building project I have going on. Jim came out and quickly moved it and did a great job. Of course, he was very reasonable and explained the process thoroughly. Seriously, you CANNOT go wrong with Jim. He's my AC guy and I will use him and recommend him to all my friends. read more

What an amazing guy! I have used Jim for AC and Venting work since 2008. I don't recall exactly where I found him when I needed venting redone in my house but man, am I glad I did. He is honest, fun, a great teacher, and he explains what he is doing and WHY. How freaking awesome is that? My most recent experience was on August 11 which became August 12. If I could give ten stars I would. I came home to the AC blowing hot air. Immediately went outside to find the fan locked up and humming. I've learned enough from Jim to know that the power needed to be pulled immediately so I did that. I then sent him a text - hoping I could get on his schedule the next day since it was 9:30 at night. To my surprise he called me at 10:15 pm (yes, PM) and offered to come out to troubleshoot the unit. He was at my home at 11:00 pm (yes, PM) and had the issue diagnosed in about ten minutes - it was in need of a new motor. Well, he had one in his truck and an hour plus later (see, it is now technically August 12), it was installed and the unit was back up and running smooth. I strongly encourage people to call him and give him a try. You will not meet a nicer, more honest man. If I had called anyone else I would have been put on a list for the next day, most likely would have been charged some astronomical trip charge/emergency visit fee and sadly, would have most probably been told that I needed an entire new unit. Not Jim - he will diagnose down to the finest wire and if there is no hope, he will honestly tell you that. Great guy - I will not use anyone else.....EVER. read more

This review is long overdue. In January, a tenant had trouble turning on a 20 year old heater. After receiving 2 very different diagnoses from 2 separate companies, I found Jim online and decided to call him. Jim was responsive, professional, courteous, & knowledgeable. He identified the problem quickly, installed a new electronic spark ignition control board and the heater has been working ever since! He's very honest and charged a fair fee for the repair. Last week, another unit had heater problem. Surely I called on Jim's help. Same as before, Jim was quick to identify the problem and repaired it. Jim is definitely my go-to guy for any AC/Heater problems. read more

I have used Jim on multiple occasions at different properties. He is hands down one of the nicest and most honest people in the service industry you will meet. Everyone I have recommended him to sends me rave reviews as well. Jim is by far the most knowledgeable person I have come across in the HVAC service industry. This is a huge advantage as he can (1) accurately access a situation (2) provide you your options (3) the pros and cons of each of the options and (4) he doesn't pressure you into going one way or other but allows you make an informed decision about what you want to do. Jim has also quoted me a fair price every time and backed up his work 100%. Jim will also tell you how to maintain your unit to keep it running as long as possible so I'd also recommend giving Jim a call if you want to do a proactive check on your system before the really hot days or before the cold days come in if your system starts acting a little "squirrely". Don't wait until it goes out because it will the hottest or coldest day of the year. Again, he's honest and won't try to pressure you into buying something you don't need. read more

I was in dire straits. My AC unit stopped working, the weather was in the mid 90"s. I called my regular AC guy but he was booked solid thru the following week .To make a long story short... I had 3 companies come out & look at the unit. Each one said my compressor was bad, one said lighting must have struck it, that the fan was going backwards, I needed a couple of other parts. Basically, a new system since it 's 17 years old. Was advised to get a window unit . It seemed like it was all about the $$$$. I decided to use yelp & started researching companies & the reviews they received. I was looking for one company I couldn't find BUT, Jim Grays heating & cooling reviews showed up on the page. So, I took this as a sign, & called Jim told him how many companies that I had out what they told me was wrong with the unit & the various prices I was given to replace the unit were. Jim said since I had so many people were out here that his curiosity was up & could he come out & inspect the unit & wouldn't charge me for the service call. That he bet he could get it working. . Now, I was skeptical that he couldn't get it to work, I mean I already had 3 different tech's from 3 different companies here... So, Jim came out the same day on a Saturday after his last appointment. He arrived at 4:00 PM as promised it's 98 degrees.Jim inspected the AC unit & than told me the part was installed incorrectly. He explained to me what was wrong, He went to his truck got his tools, & within 15 minutes the AC unit was running. My compressor is good, the fan is not running backwards & I have been enjoying COLD air in my home ever since. Thank You Jim Gray! Jim is honest. A true professional, He answered all my questions & gave me information about AC systems that I never knew. Jim didn't over inflate his quote for a new AC/Heating system. He takes pride in doing the work he loves to do. I will be calling Jim again for my AC/Heating needs. Give Jim a call. 799-0768 read more

I wish I could say the same about Jim, but I had a really bad experience with him and after reading all the great reviews I thought i should tell people that he is not that great all the time. Jim came out two months ago to work on my AC and replaced my outside unit with a 3ton system when I have a 2 ton unit, which of course didn't work, then came back a week later and replaced again with the right one, but then told me it needed another part and came back another week later with the part, but said he forgot his torch so he couldn't replace it. now two months later he still hasn't made it. He told he was coming last week and never showed up or bothered to call. So I fired him and will never recommend him to anyone I know. read more

I second all of the great reviews at this time. We had to replace our AC and Jim was very knowledgeable, friendly and his price was very reasonable. I also appreciated the fact that he was very honest and did not try to sell us any "extras". He's definitely the man I'll be calling when I need AC service next!! read more

Jim is one of the BEST. Reliable, Honest, Very Knowledgeable and Dedicated. He has been performing work for me, my family and friends for years. Jim comes HIGHLY RECOMMENDED!!! When others are out to cheat you - Jim leaves no stone unturned when trying to find the best and most reasonable solution to your problem. THANK YOU JIM FOR ALL YOU HAVE DONE OVER THE YEARS! read more

When you fear you are getting fleeced by other installers, get a quote from Jim Gray. His prices make sense. His labor quotes are fair. He works fast. read more