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Jack's Cafe

3.9 (407 reviews)
Closed • 7:00 am - 2:00 pm
Updated 2 months ago

Jack's Cafe Photos

Business Info

JACK'S CAFE ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Dogs allowed
Good for groups

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Recommended Reviews - Jack's Cafe

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Reviews With Photos

Inside!
Stormy G.

What a sweet little place to have breakfast and brunch! Service is super! Feels like a cute old style diner with good food! And the senior menu is just the right size!

Crepes
Luis L.

First time here, since jack's took over. I really enjoyed the Crepes they were delicious a d very well loaded. The biscuits and gravy, we're savory and very very delicious. It was nice, not so crowded for a sunday morning service was great and always came to check up hand me refilling my coffee. Nice place for breakfast, or brunch, definitely recommend them.

Scones, crepes, pancakes
Hazel L.

We've been meaning to try this location ever since Lily's closed down. Food was good. Coffee was always topped off. Service great. We'll be back!

Super Nachos - YUMMM
Teresa B.

I left another breakfast place after paying only for my beverages and headed straight to Jack's! It has been six minutes and my order has been taken, I have my beverage, and the waitress has been to my table twice already!! every table in here is full! So... customer service here is at an all-time high and I love it! I never received my breakfast order at the other place. I waited 39 more minutes and had to leave, I am hypoglycemic, and I really needed some food. I came to Jack's just so I can get some food in my stomach. It is not extremely loud here. The conversations can be heard, but they are very low key. This place is closer to my house too. I do love the food at the other place, and their menu. However, the service of that location is the worst I have ever seen here in Reno at any restaurant. Especially since I was made to feel like it was my fault that they had not asked me what I wanted for breakfast, after giving me coffee... I will definitely be back here at Jack's as often as possible! It's five minutes from my home and I don't have to drive as far as I did today to try to get something to eat and expect decent service! This is my second time here at Jack's, and I am blown away. I will not be traveling very far going forward.! I will stick to the other three locations of the franchised restaurant that I usually go to for a meal, but never again the one mentioned in the above comments! Jack's feels like a family, hometown, relaxing, and a customer service friendly place to come for a meal! I apologize for comparing the two, but I think it has to be said because I am blown away by how well I was taken care of here at Jacks, after an hour and a half, well... almost 2 hours after waiting at the other place! Jacks was s a Great place for Family and friends, and they made me feel welcomed unlike the other place I already mentioned! Please try Jacks for friendly service, attentive staff and a great place for great food and hospitality!! Has been 46 minutes, my food has been delivered. I have been offered dessert and containers to take my leftovers home, it's great to feel like a customer who is appreciated, valued, and cared for! To squeeze in, I won't be going back to your location, but the other three here in Reno area are amazing and really disappointing me but Jack's made it all better for me today as I made it through over 2 hours of needing something to eat, they took care of me here at Jack's and now my blood sugar levels are where whether they're supposed to be! Go dine out, where someone cares ! thank you so much Jacks!!

Chili releno omelette.
Robert M.

I met my cousin for breakfast at this location. The ambiance was like a very warn out restaurant. The booth upholstery was very poor. Visible torn vinyl, collapsed padding in the seats. The floors were filthy. The waitress was very personable and brought our coffee immediately. I ordered the chili releno omelet with crispy home fries. The omelet was quite good though the Mexican sauce was very poorly done, and an excessive amount of crema was added. Sadly, the ambiance had an overwhelming nature to my experience. Not likely to return, absent a major cleanup or refurbishment. The food I would rate a 3 star, the staff a 4 star and the ambiance a 2 star or less. Composite score is a three.

Denver Omelet (but bell peppers were raw and cheese could have been melted more)
Laura C.

I had the Denver omelet and was unfortunately disappointed. The bell pepper (which included green only) was raw-- like not just underdone, raw, raw. The cheese wasn't fully melted (and there was a ton of it in addition to the generous amount on top). The omelet was very oily inside, and quality control wasn't there as I found 1.) a random cilantro leaf inside and 2.) a spot of some brown goop that I'm hoping was just pan fond from possibly using a pan that was previously used to cook something else (like fajitas possibly?).... My toast was also not up to par. The wheat bread was dry and a bit brittle and the toast wasn't warm. The butter (or butter substitute?) had not melted in and was just sitting on top like a paste. Our food came out at different times too so I'd recommend if you are there with a group not doing the typical wait-for-everyone's-food-to-arrive-before-eating type of thing. The service felt mixed. Several different people came by often enough (to check for coffee refills, etc.) but some were not warm and did not greet us with a smile. That didn't feel very welcoming. The ambiance isn't impressive. The outside signage doesn't look very good just thrown on top of some older beat up golden arches, but at least the inside looked like it was flipped. I did like that the tables felt spaced out enough that I didn't feel like a server could risk bumping into me with a tray like I have felt at some busier restaurants where the tables are more tight. And random, but I did notice some Hawaiian music was playing as we entered through the set of double doors (perhaps a nod to the previous restaurant?). Overall I might give Jacks a chance again as it seemed to be a standard breakfast place (and I liked that there was no wait for our party of 6 on a Friday morning during spring break) but I will not be ordering a omelet again.

Seating area
Larry G.

When we arrived found the cafe to be less crowded than expected. It looked clean but had a unique odor. We were seated immediately and asked for drink orders with our menu. The service was good and prompt. My wife had the Denver Omelette with scones which look spectacular and she said was delicious. I ordered the Chicken Fried Chicken with hash browns and sourdough toast. The chicken was good and seasoned well. The gravy was too thick and not very hot. I was not expecting gravy over the entire plate especially the hash browns. It was way too much gravy as you will see in the photo. The experience overall was not bad just not something I would choose again.

Right from kitchen by scone maker.  Yummy
Angela D.

Jacks on Wells in Reno. Excellent variety of food, all priced appropriately for hardy amt you receive. Service with a smile included too. Great coffee and other beverages. Scones made soft and to order in place of bread or biscuits. All their food at this location is excellent. Want something ask, they will if they can usually. Great parking. Atmosphere inviting and friendly.

Ryan W.

TL DR: not a great experience for us. Food is okay, ambiance is okay, service was off- maybe a super busy day? Looking for a quick breakfast after some fun family activities at Rancho my family and I were looking for a nice breakfast/lunch spot. We've passed by Jacks multiple times on the road so we decided to give it a try. Ambiance: 3/5 I believe this restaurant used to be a chain so you can see the bones of that, but it's accommodating for small and large parties. And the tables were cleaned. Service: 1/5 Initially the waitstaff was super friendly and kind with offering suggestions and taking our order. However it went down hill from there. No one checked in on our table once, our waters were not filled, and no one asked how our food was during the meal. I know restaurants get busy and they can be under staffed but not sure I can justify that experience. We were also sharing and requested an extra plate from 2 different people whom we had to flag down, both forgot the plate. Disappointed in service. Food: 2.5/5 Comparable to those larger chains like Dennys but supporting a local business is the redeeming factor. The pancakes were okay but lacked some flavor. The bacon was crispy. The price point was slightly higher than competitors. The blueberry waffles were better. I believe they were possibly frozen blueberries would have probably added more depth and complexity of flavor with some fresh blueberries. Crispy.

Restaurant exterior
Myrna S.

We had lunch at the Jack's Cafe's newest location on Kietzke Lane (the same space that the old Lily's restaurant once occupied). We arrived at the restaurant a little after they'd opened for lunch service, so crowds were still a little light, and our 4-person party was seated almost immediately. The menu was vast. it listed so many choices for breakfast and lunch items, plus a selection of appetizers and a limited selection of desser. After the bus-person returned with our drinks (diet Pepsis, a lemonade and an iced tea), we placed our food orders with our server: a Cheeseburger, the Clubhouse sandwich, a Patty-melt and a "Lo Que Sea" or "Surprise Me" Special platter (comprised of steak topped with grilled onions, eggs (any style), refried beans and rice, and a chile relleno-- which sadly at the time I ordered, they were out, so the server just gave us a discount on the price) plus your choice of flour or corn tortillas, or your choice of toast. The food was tasty and prepared well, the portion size was plentiful, and the price was reasonable. The service was attentive and polite; the young lady that served us was genuinely nice. The restaurant had been remodeled and has a black-and-white decor theme; it's sleek and modern, and looks clean. Overall, we had a good dining experience and we will more than likely drop by again someday.

Chicken tortilla soup
Kelly B.

This place behind the car wash has been here for a while, I really love the inside of this restaurant!! but I don't know what happened yesterday, when we came in, we were greeted pretty fast, sat down, and we ordered an Arnold Palmer, it was more lemonade than iced tea, there's probably only a quarter of a cup of iced tea on top of the lemonade and we stirred it and it was just way too sweet! Darn it!! he definitely did not know how to make an Arnold Palmer!! we usually get a sandwich and fries and share, and then we get a soup or salad! I ordered a cup of chicken tortilla soup and the husband ordered chili! He did not like the chili and my soup was too thick for me, so he ate my soup! We ordered a BLAT and fries! It was nothing to write home about, because there was no presentation, I don't think he really even cared to make the sandwich. It looked awful, ingredients were small on the inside, and it just wasn't eventful. I guess you would call it.! It was just like dumped on the plate with the pile of fries and I don't think that chef really cared about it whatsoever! I don't think we'll be back here, the owner was whistling in it about ripped my ears off. It was so shrill, it just wasn't a very comfortable environment.! The Server was fantastic by the way, very attentive! A+ to her!! Will stick with the other Jack's café!

This was the breakfast burrito. It was delish!!! Wish it had a bit more sauce. If we're gonna eat it messy might as well load it up!
Amanda P.

Food is always delish and such big portions. Always enough to take leftovers or share with someone.

Chilaquiles rojos   Country breakfast with fried chicken

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4 years ago

Great place to eat if you have to work outside in the snow all day. Giant breakfast cheap and good.

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4 years ago

Best breakfast in town! Love this place. Great service and great food! You have to try them.

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Best country fried steak, biscuits, gravy and home fries in Reno. Worth the wait to get in.

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6 years ago

Its good for a normal outing with the family the place definitely has its atmosphere, hope the restaurant keeps striving.

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Loved it. Old school diner food good & cheap. They're busy on the weekends because they are so good.

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4 years ago

Food was great prices were good the service was amazing good location place was full of regular customers

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Ask the Community - Jack's Cafe

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Wow. If you find yourself in Reno, jonesing for a burger, Archie's is the place to go. We aren't…read moreresidents, but come up the hill a few times a year for various events. Until this 4th of July weekend (250/2026) we had never heard of Archie's. It was recommended to us and we stopped in on Sunday the 5th for lunch on our way out of town. What an amazing choice. I ordered their bacon cheese burger. Guess what? It was GIANT. It was delicious. It was perfect. Comes with fries but I got onion rings. The onion rings were perfect too. Largest order of rings I have ever seen. The burger (1/2 Lb I think!!) had nice thick bacon in every bite, two large and fresh slices of tomato, a big old slab of an onion slice, mayo and lettuce. I can't remember if there were pickles. It was the best burger and onion rings I have eaten in at least ten years, maybe 20. We will be back, EVERY time we are in town from now on. I can't recommend this place enough. Special shout out to David, our server. This guy made no mistakes. Laughed at all my stupid dad jokes, was attentive, patient while my companions changed their minds 36 times, and was friendly too. Says it was only his 2nd day on the job, but I wish he had been working for us at our restaurant (Hokkaido Noodle House) in Sacramento. He is a pro already, give him reasons to keep working for you boss. Don't worry, we won't steal him from you, we are retired and closed our joint 10 years ago. Rock on Archie's! You have earned a few new fans today.

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My sister was really looking forward to a visit @ Pine State Biscuits. With a 4+ star rating and…read moreover 1500 reviews, this place can't miss. Right??? Our family of 8 arrived here to a line that only continued to build. The line exited the building and began to wrap alongside the building. Seating here is first come first serve and are only designated by staff. Saving tables and sitting down prior to placing an order is a big no-no. BUT!! That didn't stop others from doing this anyhow. Let me start off by saying how chaotic this place is. This began from the initial line up to order and continued throughout the meal. Staff seemed flustered, overwhelmed, and moody. I'm not sure if the vibe of our visit would be considered "normal" to the staff and regulars but from my perspective looking in, it just seemed uncomfortably unorganized. As a forewarning to those who have never visited this establishment before, do your research and try to decide on what you would like to order prior to reaching the register area. Being prepared assists in quicker lines and you avoid looks of annoyance overall. Our family ordered a bunch of stuff: *THE REGGIE- hold the cheese & gravy *BLUEBERRY CORNMEAL PANCAKE - single *CORNMEAL PANCAKE- single *BUILD YOUR OWN BISCUIT - bacon, sausage, egg *Side order of EGG *Side order of BACON x2 *CHICKEN FRIED STEAK PLATE w/ BISCUIT *HASH BROWN, 2EGGS, + BACON *THE MONEYBALL *BEIGNETS Food came out at all different times. It was just unfortunate how one child in particular's meal came out at the very end when everyone was pretty much done with eating. The female staffer who brought over the dishes dropped plates on the table before scurrying off. At first I thought it was just a random occurrence but when it consistently happened, there was no way to justify that kind of service. Food was doable. The whole hype over Pine State Biscuits was simply that- JUST HYPE. The dining experience overall and vibe of the eatery was just not my scene. Kudos to those who genuinely enjoy the establishment but I'm gonna have to pass. I wouldn't openly waste my time or calories here.

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Jack's Cafe - breakfast_brunch - Updated October 2026

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