The food is good, ambiance is nice but I think you pay too much for what you get. However, I'd go back in a heartbeat for their veggie burger. It's heavenly!!!! It's just as good reheated, too! read more

Changed from the past and it wasn't for for the better. Need to get back the way they served people and the great service they were famous for years ago. read more

One of if not the best burgers I've ever had, the presentation was a 10 in the food came out in less than 10 minutes! Absolutely incredible, I highly recommend it. It is right in the mall, perfect location. read more

Carrot cake was great.. Prime rib is amazing.. I ordered the French dip and I don't remember even chewing it. I want to eat one everyday for the rest of my life. read more

I went there for my anniversary dinner and i regret! The service was horrible, three waiters came over to ask only one question - what would you like to have......."water to start with" and were served water after half and hour. Food and service was below average, probably Red Robbin experience would be better than J Alexander's. I was highly disappointed!! And did i forget to mention that we had a reservation and they were clueless about the same!!. To compensate for the service, our server brought a huge slice of cake, which gave us a feeling as if they just wanted to get done with it n not put back in refrigerator....It was not even eye pleasing!! read more

The food is fantastic but expensive. The speed of service was very fast. We sat down. The waitress appeared for our drink order and appetizer. It came within minutes. We ordered salads for dinner. They came 5 minutes later. I asked for a box for the appetizer. I told her I had no time to eat. We ate and left. We chose J. alexanders over the food court so we could relax. The bill was $75 for excellent " fast " food. Had the server been a little more relaxed it would be five stars. read more

The place is overrated. The service is very slow. The burgers are really heavy but taste pretty good just you could barely finish one. Mac n Cheese could use a little bit less onions but the fries were amazing read more

My wife and i enjoyed eating here. I remember her hyping this place up. Good thing they exceeded my expectations. Looking forward to come back here again when we touchdown in Detroit soon. read more

This is my favorite restaurant and location! I order the prime rib sandwich almost everytime we dine here and its always amazing! Best steak sandwich ive had! Also recommend there mac and cheese and calamari they were delicious! My husband and i dine here very often because the food is amazing everytime! read more

I'm a believer. I love the burgers, the chicken and the cole slaw with blue cheese. The salads are great too.

This is my second best place for prime rib. And I chose to review this location because this location in Troy is my favorite J. Alexander location. The booths are great for dates and get her the chocolate cake with ice cream and she'll be grateful you did! read more

Calamari were good not great. Pierre burger held great promise but way too much grilled onion which made the whole burger a soggy mess. Still tasty though. Filet medallions which were the special were avg, Madeira sauce was too vinegary. Mac and cheese and showstring fries were both good. read more

Love the diversified menu. The only major drawback: The staff at this particular location appears to cater to clientele who may be "more upscale" than the staff & location on Haggerty Rd. The food is awesome. I've never had a bad meal here. One of the best veggie burgers in town! They are freshly made on premises. As far as service, I've personally observed the more fashionable you're dressed, relies upon the scale of service you'll receive. read more

Tried it for the first time yesterday and was very pleased. Appears to be a noisy, raucous place when you first walk in, but the noise level tones down quite a bit after you're seated in the restaurant. The menu selections were limited, but they were of the type that I would expect to be offered at an upscale eatery such as this. The steak I ordered was cooked just the way I like it and my wife's Thai Salad was very good. Our waitress, Sydney, was attentive and answered any questions we had about the menu. Overall, it's a great place to go for an excellent meal. read more

The food was great here but the customer service was horrible. We took my mother-in-law here for her birthday and when we were done with our meal our waiter forgot to bring us back our to-go containers. When we asked the staff about our food they told us that the waitress left our food on the purse hooks behind our table instead of leaving the food on our table. Needless to say our pricey $160.00 meal was wasted. Needless to say we will not be returning. read more

I've been coming to J's for years and now I work at Somerset and am a frequent diner at this chain. You need to know that they don't take reservations and it's a popular restaurant, so you might not want to show up hungry at around 6-8pm because you're taking a pager. Best to call ahead and see if there's a wait, then plan to be seated or walk around the mall for awhile. The best food on the menu is the cheeseburger. They come with shoestring potatoes, but what you may not know is that you can substitute the fries with any other side (I usually rotate between smashed potatoes and the orzo pasta salad). Also remember to ask for a side of honey mustard if you're getting the chicken fingers (my other favorite). If you're visiting J's in the summer, save room for their homemade key lime pie--one of the best I've ever had! Enjoy your lunch or dinner!!! read more

This restaurant doesn't feel like a chain. Maybe my favorite place in the area. Great steaks and everything else. Loooooove going here. They also recently remodeled. 10/10 read more

I find J. Alexander's to be a bit over priced but that being said I eat there often enough because overall it is delicious. I am a huge fan of their spinach queso dip and yesterday when I went they had guacamole as a special which I knew would compliment the queso well, it did. Although the guac was fourteen dollars I ordered it. It was a small portion but it was extremely fresh and delicious. The filet was not up to my personal preference. It was tender but it was overly smokey flavored. Generally I tend to prefer their sandwiches to their entrees. The Hyde Park is a great chicken sandwich and they by far have the best veggie burger around. Their vegetables are always cooked perfectly. So yes a bit over priced but at least you're guaranteed to have a good meal. read more

I went to this restaurant for a ladies night out with my friends. It was really just okay, I ended up having a Cezar Salad without cheese and I got a plate of lettuce with cheese and no croutons, so I sent it back and got a plate of lettuce without crutons. I didn't enjoy the dressing at all. My friends got some pretty nice dishes, but it was nothing really special compared to other restaurants I have visited. The waiter was also just meh. read more

Great place. Wife and I had to run some errands and stopped in. We were able to talk because music was at the right level. Waiter was great. Would go back. The food was not fake but quality. Nothing processed. Will come back. read more

Wow where do I begin? The food is so tasty, the ambience is very chic and modern. Overall very very satisfied with this location and restaurant. Tonight I had and I the ahi tuna fillet and it was cooked just right with a delicious side of their famous whipped mash potatoes. read more

Terrible terrible experience. My friend was in town and this is her favorite restaurant so we went to J. Alexander's in Troy. We knew there would be a hefty wait because it was a weekend which was expected. However, the front desk girls were incredibly rude. In a place like this I expect to have a smile Greeting all customers. Not a look of "get away from me". The one with what looked like she had a cinnamon bun on her head, decided to ignore us and purposely not look at us for several minutes when we came back per her instruction to get a buzzer. So now we are seated and the terrible service doesn't stop there. The person who got our drinks and appetizer was great. However we sat there with a finished appetizer, empty drinks and no one had come to take out order. We moved sections and asked to speak to a manager who cut my friend off when she was trying to explain that we had waited 2 hours for just to get seated and now no one was taking our order or refilling our drinks. The waiter she assigned us pretended to be nice but really he was sarcastic and rude. He even made a bad comment about the guests sitting behind us about how difficult they were being. He took a million years to get us our change from the bill that I had to go find him. at this point we had been there for 4 hours between waiting, being served, eating, and trying to pay. The food: I basically paid $20 for chicken fingers which was described as southern fried chicken on the menu. I didn't feel like saying anything and being there longer than we were but all this in consideration was an awful experience. I won't be back. There was no compensation for any of our trouble. They really need to step up the hospitality if your going to have a 2 hour wait and have people pay $20 for chicken fingers. read more

Our recent experience at J. Alexander's can be summed up in one word: fantastic. We began our meal with fire grilled artichokes as an appetizer. Maybe a tad salty, but overall quite tasty. My wife ordered ahi tuna steak and I my usual filet mignon. Along with a side of Mac and cheese for my son. All items were exquisitely prepared. I cleaned my plate (luckily I was able to hide the tongue tracks I left on the plate). My wife did the same although with the dressing on her salad it was more difficult to hide the fact that she had licked her plate clean. We're not sure what happened to the dish that contained my son's meal, but we're relatively certain he enjoyed it. All this topped off with the fact that our server Kris (I'm assuming the spelling, on the bill he was listed as Kristofe), was nothing short of spectacular. From identifying the martini my wife wanted (and had last time) simply by garnish, to recommending a place to take my wife for cocktails for her birthday, he went beyond his duty to deliver an excellent experience for us. Overall, we'll recommend this place and Kris to everyone we see. read more

First of all, love the recent updates on the restaurant over the last year. Definitely made it feel more "high end". I frequent this restaurant often for drinks and appetizers, especially over Christmas shopping time. My go to drink is the lemon drop martini. My favorite appetizers are the calamari and spinach con queso. The calamari has the perfect amount of breading on it, easily my favorite calamari dish I have tried to date. Any given time, this restaurant has an hour, to two hour wait, so you will want to do call ahead seating. I recently had a bad experience with this here. A friend and I did call ahead seating, were told 45 minutes, Show up 45 minutes later and told about an hour. Sure, whatever. We stood at the high top bar area and had a glass of wine and chatted. Hour in half goes by, and we are still not called. So I go up there, she tells me we were told 90 minutes, which we were not. We wait another half hour, then leave. Come to find out, they lost our call ahead card. They were not accommodating to us being unhappy and waiting for two hours when originally told 45 minutes. I have no been back to this restaurant since then. read more

Every once in a while we visit J. Alexander's for a nice dining in experience for either lunch or dinner. Today was no different in quality of service and food, however this was our first visit since their dramatic renovation from back in January, 2015. It's much more spacious with toned down lighting. Side note: bring a sweater or something to cover up even if it's summer..tends to be a little chilly. I'm always warm so it didn't bother me but my wife is always cold. All of the food is over priced..it is Troy..but nonetheless the appetizers, main course and any others items are always presented so well and taste so good. My wife got the Mahi Mahi tuna salad which delivered to its high expectation. I got a nicely seasoned steak (done medium) with mashed potatoes and was not short of amazing. I always feel like we're paying the extra buck for presentation and the quality of service and it still seems worth it to us especially since the food is done so well. This is a great place for a nice family Dinner or even a professional meeting. read more

J alexanders is all right sometimes but at my last visit I got the ahi tuna salad and it had brown spots on the lettuce my friend got a burger he ordered medium well and it came completely pink he sent it back and when it came back out was still completely red inside! The food was good but I'm just saying seemed like they didn't care at all about customer satisfaction...... read more

I went to eat here for lunch, ordered a New York strip and it was topped with butter and melted plastic clear as day, which shows they pay no attention to what they are serving you, I send it back and it takes them almost an hour to bring me another in which I kindly declined after waiting a while and noticing my lunch date had cleaned her plate already. I was still pushed to take the steak to go which I did not want after going through all of that, they just wanted my money clearly. Who the heck wants to reheat a steak? Not me!!!! I can't believe I had to pay for that crap!!! Do yourself a favor and go to capital grille across the walkway! read more

Love J Alexander's! Their grilled chicken salad is the best! I crave it all the time!

This place is always busy and does not take reservations. They also do not do carry out. Automatically brings them down to three stars. However as far as the food goes, it's pretty good. Love the wood grilled artichokes and the guacamole when they have it. I love the Hyde Park chicken sandwich with the shoe string fries. The burgers are also very good. The filet is not bad also, however I would never come here for that, Morton's all the way. The rattlesnake pasta soup and grilled shrimp dinner are among my favorites. You have to try the carrot cake it is fresh and warm. read more

I love this place. Food is always great, the service great and the prices fair for consistent quality. I don't know about the other locations, but the Somerset store is a usual stop when I'm looking for something better than average. Try the grilled artichokes or the rib eye. Even the burger is done perfectly. read more

Long wait so call ahead. New York strip was thick in cut but lacked any taste, relying on the garlic butter patty to make up for it. Mac and cheese was tasty. If you want a quality steak, go next door to the Capital Grill. read more

J Alexander's has one of the best prime rib's around. I ask for raw horseradish on the side and really kicks it up a notch. Can't go wrong with any of their sides. Great fries. Amazing carrot cake. Service is very good here and waiters are well trained. I used to love the restaurant design, the remodel takes away the special ambiance and look it had with rounded booths, etc, but it's still nice just preferred the old design. read more

Great service. Food and drinks arrived promptly and everything was delicious. I had the pecan encrusted trout, deviled eggs, and lemon drop martini. Our server was also professional and attentive. Love this place! read more

Started off on the wrong foot... No reservations for parties of six or more. So one of our party members arrived early to grab a table. Was told they could not be seated without the majority of the table arriving. The place was empty. Do they think that one person wants to sit at a six placed table by themselves. Then I ordered a beer and got the wrong one. No big deal but when the evening started like that, it's the little things that upset you. The only saving grace was the food itself. Prime Rib was phenomenal. Best I've had in many years. I'll visit again, but only for the Prime Rib. read more

Normally the food and wait staff I never have had a complaint about. My visit tonight was very disappointing. Where I was seated was by the kitchen and it was drafty. The heat was turned up and I was appreciative that it adjusted the air quickly. My food however was not the best. The chicken strip were good, a bit to crunchy but it was ok....however the baked potato was very dry and the coleslaw is terrible since the change the reciepe a few years back. I was checked on periodically not needing anything. I did not complain for I was far to hungry but I probably won't be visiting this location on weekends. A very disappointing experience. read more

I hadn't been to a J. Alexander's in YEARS. I had the Fleur De Lis and the Bullet Presbyterian which were delicious. I also had the Shrimp Tacos (that Bang Bang sauce is REALLY good.) and The Chocolate Bundt cake. All the food and the service was excellent. The only thing is I wish it was a stand alone restaurant so I wouldn't be tempted to go shopping at the mall! read more

Great French dip and burgers. Helpful service and a good wine list. Solid. I would return. It's the spot you want to eat while you are shopping at Sommerset mall. read more

Nice atmosphere. Up scale kind of restaurant. Although is a chain, it actually have really good food. I don't really have much to say, everything was great. There are plenty of reviews in here, so mine won't add much to it. I would definitely recommend it. read more

Consistently great food and service! Just went on a Saturday at 1:30 for lunch. The bar and restaurant were full. So happy for this restaurants success!! Go and have a great time! read more

This was my second time at J Alexander's and it was just as memorable as the first! It is a little bit of a splurge but it is definitely worth it! The first time I had the steak and NTO Mac and cheese, which was amazing. The fries here are a MUST, they are absolutely delicious! When I went the second time I had the crispy chicken platter, and it was so yummy. The honey mustard they serve for dipping is soooo good! It came with coleslaw and fries, so plenty of food. The service is amazing, our drinks were always full, even before we finished the last. This is my fav place to go while shopping at Somerset! read more