Excellent service and a great experience!…read more My car died when I went to the gym, and I was completely stranded in the parking lot near Rally's. I stopped at O'Reilly Auto Parts on 855 W University Drive in Mesa (85201), and a very professional and knowledgeable lady came out to the parking lot to help me. They jumped my car and brought it over to the store, where she carefully tested the battery, starter, and other components. She discovered that the problem was actually a loose battery cable. She fixed the cable and did all the necessary tests to make sure everything was working properly. My car was running again! I was very impressed with her professionalism, knowledge, and willingness to help me when I was stranded. She took the time to find the actual problem and fix it. I highly recommend this O'Reilly Auto Parts location on University Drive in Mesa. Thank you so much for your help and excellent customer service! You made a stressful situation so much easier.

Went to do a return of headlights incorrectly purchased. Had my receipt. Wouldn't return me the…read morecash I paid ($50). Only wanted to do store credit. That would be fine if that's how I paid for it but I expect to be given cash back (or back to my debit card as an alternative). Female manager agreed with me and told me a return to a debit card was fine but Hispanic older male manager overheard and disagreed with her and told her gift card only. For those who deal with cash - beware

It's not officially summer in Arizona until you walk out to your car and discover your battery is…read moredead. Walked into this Autozone around 2:30pm and asked if someone could test my battery. Roberto grabbed his tools and came out to run the test. He quickly confirmed that my battery was in fact donezo! We walked back inside and Roberto was able to verify the battery was still under warranty. (I love when that happens) Roberto quickly found a replacement battery and kindly installed it for me. Thank you, Roberto!

Juan was amazing! Helped me so much today put a part on my battery! 10/10 customer service!!read more

I live in Chandler. But work in Mesa, I have gone to Autozone in the past. But in other cities like…read moreChandler and Gilbert. My car wouldn't start after leaving work. Was able to have a friend from work give me a jumpstart and another guy I know at my work told me to go to this Autozone down the road on broadway. Went in and had this nice woman named Genesis to help me out and get the right equipment to buy to get me home. Took care of me well. Met the store manager named Carlos to check to see if I was alright . Michael Katz katzmichael76@gmail.com Chandler, AZ 9/15/25

Carlos was simply amazing. I needed windshield wipers for my vehicle. Not only did he give me good…read moreservice and recommending the best price point for Arizona. He helped me to replace them. Which was a huge help because I'm in the middle of construction in my home with it's so difficult for me to have extra time. So thank you very much Carlos.

Friendly staff, knowledgeable. Paid more for my Sentra (Bad transmission) than anywhere else…read moreoffered.

Great customer service ,professional and fast service , what is hard to find now this days , part…read morewas working great they checked in front of me ,thank you so much for great customer service .

Went in very irritated because my battery was going dead. I just needed a socket wrench to pull the…read morescrews off. One guy behind the commercial customer service desk said he couldn't help in case the phone rang. The other kid had a line of 8 people. I did use my customer service Karen voice and said you only have 2 people working and everyone in line stared at him for a second. Then he went and found an older guy. Probably like 50 not crypt keeper old. He helped me find my socket wrench then disappeared into the batteries. A lady with a socket wrench and audacity thinks she can do anything! Anything had another idea. But the guy, I shall dub him Richard, (no idea what his real name is) came out wheeling a cart and great hair. He stops and uses a big knife to open my wrench goes about his business. Me, still full of audacity and the a vision, have no idea how to use this socket wrench. Richard comes back over and shows me how to use it like an angel a windshield wiper shot my way. He then turns into dad mode and does pretty much everything but I did tighten two screws! And so the perilous journey of a girl with a dream concludes as Richard wheels away a dead battery and I drive off in search of dinner. Only 3 stars because live customers should be more important than a phone call that might come in.

Most AutoZones struggle with customer service, but this location was especially frustrating…read more I waited at the counter for about 10 minutes while only one employee was helping a customer. Meanwhile, two other employees were standing in the back talking and completely ignoring the fact that I was standing there. Not even a simple "we'll be right with you" or "thanks for your patience"--just nothing. A little acknowledgment goes a long way, and this location had none. Eventually, one guy came to the front and said "next customer." I walked up and said, "just a few questions--do you guys turn rotors?" His response was, "like go out to the parking lot and mess with them? No." I had to explain to him that "turning rotors" means resurfacing them. Apparently AutoZone doesn't offer that service, which is fine, but the lack of basic knowledge was surprising. Then I asked how much the tool rental was for a brake caliper compressor. He had absolutely no idea what I was talking about. This is a common tool that many people ask for when buying brake pads. Most AutoZone employees at least know basic car parts, even if the service is slow. This location was bad at both. Customer service here was nonexistent and the staff seemed poorly trained. I will not be returning to this location.

I would shop here again if I had more money Isaac Granados…read moreis awesome I'm referring him to everyone I know until I can come back

I had an extremely disappointing experience attempting to purchase a Toyota Tundra from Carizona…read more I placed a $2,000 deposit based on how the vehicle was represented and then paid for an independent pre-purchase inspection. That inspection uncovered multiple problems that were not apparent from the listing, including a cracked dash screen, a tear in the rear seat that had been covered with duct tape, and significant cosmetic/body concerns. After receiving the inspection, I gave Carizona two reasonable options: repair the vehicle so it matched how it had been represented to me, or return my deposit. I documented multiple attempts to resolve the situation but did not receive a satisfactory response. What was particularly frustrating was discovering later that Carizona had apparently made repairs to the truck and relisted it. I was never contacted to tell me the repairs had been completed or given an opportunity to move forward with the purchase. I had to find the new listing myself. The truck was subsequently advertised at approximately $2,000 less than the price I had been dealing with--which essentially corresponds to the amount of my deposit. This experience ultimately cost me the $2,000 deposit, the cost of the independent inspection, additional expenses, and a significant amount of time trying to resolve the matter. The dispute is now the subject of pending litigation, so I will let the court determine the legal issues. My advice to anyone considering a vehicle here is simple: get an independent pre-purchase inspection before committing significant money, carefully document the vehicle's advertised condition, and keep copies of all communications. I would have much preferred for Carizona to simply communicate with me and resolve this professionally.

Tony at the front desk was very helpful and observant not only with switching my alternator and its…read morecore but with helping me start my key after the ignition wouldn't turn all the way.

I'm almost every single person in there was so helpful so kind and so polite and the biggest thing…read moreis honesty. They take parts back without a restocking fee. I came back and bought an air filter and returned the back brake pads because I didn't need them and they were friendly kind and wonderful. Please buy your parts from here so much better than AutoZone..

Desired an air filter and a fuel filter. In stock, great news. Took them home. Parts were for…read morewrong car - not even sold in the US. Returned the parts. Said they would ship from LA and would be there the next day. Ok, I'm thinking that's good customer service. Wrong! Said the they were ordered too late for the shipment. But not a phone call, so I wasted my Sunday driving there to be told the bad news. Said it would be here Tuesday. Guess what? Only the fuel filter was available but the air filter couldn't be found. I am worried that these won't fit too, because their track record, so far, has been atrocious. I'm glad I'm not a flat rate mechanic, my lift would be cluttered with non revenue producing cars. I know what I'm talking about - I spun wrenches for ten years Follow up. They did call me when the new filter was in. They even gave me a gift card. I've always had good experiences with NAPA as they cater to mechanics. Thanks for stepping up and restoring my faith in you.

Came in today to get warranty on some spark plugs I bought a couple months back, in the box it says…read more5 year warranty, straight up the employee at the checkout was telling me I needed my recipe even tho I bought them online and with my number, now I'm knowing that their system deletes all the recipe and info in 6 months, the employee had an attitude and called his manager telling him this kid wants a warranty lol. he straighten it out right away but did not get my warranty, I've been buying napa parts for my vehicles for years, from now on not buying from nappa.

Everyone was so helpful. They helped us find the car we really wanted, made the purchasing process…read morepainless, and had great communication. They went above and beyond for us.

The buying experience was really copacetic here. Josh Lewis…read moreand the Service Team always take really good care of me. I had some TRD parts installed during my 5k Mile new truck service. They did me a super solid on the parts installation. I love this fine Dealership. I couldn't imagine going anywhere else for anything Toyota. Thanks Josh!!!

Absolutely horrific experience my wife had today at the auto care center. She had a scheduled oil…read morechange today (conventional $40 oil change) and was never asked about oil and price confirmation before they performed the job. On top of that the older black guy working there was hitting on my wife until she told him she was married and then he gave her attitude the rest of her time there. They kept trying to charge her $60 and tried to basically tell her she didn't know what she's talking about and made her feel stupid and low. Completely unprofessional attitude from one of the managers who had short reddish purple hair I believe her name is Christal. She got fed up with my wife trying to calmly understand the situation and just threw my wife's keys on the counter and told her to leave without collecting any payment. Mind you my wife kept saying "I still want to pay you guys" but they just ignored her and basically kicked her out. What is wrong with this world now? People really get pissed off now and treat customers like trash for their own mistake?? Wow.

They should stay open till 11pm too! Need a tool and no one was answering and I asked employees but…read moreno answer when to the front to find out they close at 7 or 10pm. Waited almost an hour there.