The attention to detail and the communications by Hiro! A++++++++!! Not to mention the quality of work and the very very, did I say "VERY" affordable PRICING! Especially for an European car specialist.
So I had taken my car to 3 different shops, before I found out about Interactive Auto and Hiro the owner / mechanic. Those 3 shops had previously quoted me starting from $1800-$3300+. One shop even took months by leaving my car there to even gave me a quote. I do understand shops needs to make money, but I have a gut feeling once I drop the car off to those other guys they would continue to charge me way more than what's quoted.
A friend said to me, "just take it to Hiro! He is honest and priced right!" So I trusted my friend so dropped it off. I kept asking him, how much would it cost? Hiro just told me, not to worry. He said, "cheap cheap." He also asked me when I would like the car back by. I told him before end of the month would be nice, but in my mind this job usually would take months before it's not an easy fix. It's a radiator fluid leak on a 911. Pretty much needed to drop the motor and quoted by other shops. It's one of those, other independent shops would get to if they want to. But not Hiro! He booked an appointment for me and gave me a promised date!
As soon as I drop it off, a day later he started to send me picture messages of my car. Explaining what he had done and still looking at the possible leaks. Throughout the week, he still kept me in the loop. *The pictures uploaded here were all sent by him. That's how professional he is! He continued to update me, told me what he changed. Found more leaks, kept changing broken leaky parts. There were some parts like radiator hoses where he said he can get them made, that is better quality and 1/4 the price of Porsche to save me money. Then he made some suggestions, where it needed to change the CV Joints. He told me where to find it online for a fraction of the cost compared to Porsche. I ordered it and ship it there. Instead of Porsche's tech note that it would cost like $680 to replace it, he also only charged me 1/3 of the price compared to dealer. So overall I paid 1/3 of what other shops had quoted me and not a dime more.
So, if you own an European, Exotics, Toyota, Domestics and/or Imports, GO TO HIRO! He's my Hero now! And the money he saved me from going to other shops. And his honesty is key! That meant a lot to me! I even brought him a bottle of whisky for the money he saved me! Thank you Hiro!
The car now drives better than new! So quiet and smooth! Don't go elsewhere. Hiro is very trust worthy! You will not regret! You will long regret, getting ripped off by other shops come to find out Hiro is the best! read more