I like talking to the service team, they are informative, knowledgeable and personable. I know they…read moreare on a time constraint and I appreciate the time they take to answer questions.

Waited 40 minutes after being pulled into the garage for an oil change. I work in trauma at…read morehospitals throughout DFW so I go to take 5 for fast and quality service. No one ever came up to even open the hood. Been going to Take 5 for years and this is by far the worst. I left and went to the location down the street at Preston and they were way more professional.

Professional and quick service. Went here after the belt line location had bad service.read more

Imagine my surprise when I came in for an oil change and left with a tow truck. I don't want to…read morespeak badly on this entire shop, just specifically the manager Aaron Lindsay. He should not be allowed to touch peoples cars let alone manage the shop. He went under for my oil change and after man handling the oil pan plug, the pan was warped and my car was not able to hold any oil. Not only did he carelessly mishandle my vehicle, he was a pompous arrogant jerk for the entirety of the interaction. He would've taken advantage of the fact that I am a woman if I did not have my father to come and back me up. DO NOT SEND YOUR WIFE OR DAUGHTERS HERE ALONE!! I really hate to say you shouldn't go here because the rest of the staff was extremely kind and accommodating. I would say be very careful who you let touch your car here. If a white man with lots of tattoos and piercings tries to get under your car DO NOT LET HIM. because you will leave a new set of repair bills. I will never return

Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I'm not one to leave bad reviews, but if it saves someone from making the same mistake I did, I…read morefeel obligated to do so. I would STRONGLY recommend taking your vehicle elsewhere. Any shop that offers a 10% discount in exchange for a positive review should, in my opinion, be approached with caution. My experience with this shop was far from positive. A truck that had 250,000 miles on it and was showing signs that should have raised some serious questions about a failing head gasket. Instead, I was led through a series of costly repairs that basically treated the symptoms instead of finding the actual problem. Those repairs ultimately failed within a few weeks. They also installed what I believe were cheap aftermarket parts, including the wrong front struts. When I brought it to their attention, instead of taking responsibility and replacing them, they wanted to charge me to install a lift on the rear of the truck to compensate for the front end sitting higher than the rear. WTF? Another big concern was the price and quality of the parts. When I asked about the brand of the parts they were installing, which seemed they were hesitant to reveal, I was surprised to find what appeared to be nearly a 100% markup compared with retail prices. Their invoices also don't identify the brand or manufacturer of the parts, so you really don't know what you're paying for. In my experience, the parts were marked up an unreasonable amount, especially considering the quality. Looking back, I feel like the focus was more on getting me to authorize additional repairs rather than properly figuring out what was actually wrong with the truck, knowing Id probably just cut my losses if I had been told the truth about the head gasket from the beginning. I originally brought my truck here because I was trying to avoid dealership prices. Unfortunately, when I finally took it to the dealership, that's when I learned what was actually wrong with the truck, which was in fact the head gasket and the wrong struts installed. The dealership also asked me if I had ever used a quick sealant in my engine because of the sludge they found in the radiator overflow, the radiator that auto clinique just replaced. I don't have proof, but definitely raised even more concerns about the shop practices. I was so hopeful that I had found an honest shop, but sadly, I'd have to say they are far from it. And Ray, I'm not interested in you telling me how you offer a year warranty on your parts and repairs. Thank you

Amazing customer service and very prompt work. I love how every step of the way they tell me how my…read morevehicle is looking

I originally took my Nissan Titan to Valvoline just for an oil change. The truck was not having any…read moretransmission problems at all when I brought it in. While I was there, one of the employees recommended that I have the transmission serviced and told me they could do it. They tried several times to hook their equipment up, had problems doing it, and transmission fluid ended up coming out. They added fluid back, but I still have not been given anything showing how much fluid was lost, how much was put back in, what exact fluid they used, or how they confirmed the transmission had the correct amount in it afterward. I was there for over an hour. In the end, they told me they were unable to complete the transmission service and basically said they weren't charging me for it. Unfortunately, it feels like I've been "paying" for that attempted service ever since. The transmission started having problems after that visit. I spoke with the store manager, Ben, and at his request I took the truck to Auto Clinique. I actually took it there twice. They told me they could see a transmission problem, recommended that I take it to a dealership, and relayed their findings back to Valvoline. After that, Ben recommended I take the truck to Fifth Gear Automotive. Fifth Gear pulled a small sample of the transmission fluid and said it smelled burned and had metal in it. They also told me they could not really determine how much damage there was without doing a transmission service and fully evaluating the fluid. Valvoline would not approve that service. They later called me and said they considered the problem normal wear and tear and were not taking responsibility for it. What makes that hard for me to accept is that the truck had zero transmission symptoms before the Valvoline visit. Also, while the truck has around 145,000 miles on it, the transmission itself does not. Nissan replaced the transmission at around 95,000 miles, so this transmission only had about 45,000 miles on it when this happened. The communication afterward has also been frustrating. Prior to September 4th, Ben was great, apologetic, and determined to make this right for me. On September 4th, he called, said that he and the area manager determined it was normal wear and tear, and were not accepting any responsibility for the transmission symptoms or damage. I was told the Area Manager, Brittany, would contact me within 48 hours or two business days. Five business days went by with no call. I followed up again and still did not hear back. At this point, I'm disappointed with how the situation has been handled from both the service side and the management side. I'm still looking for a reasonable explanation of what happened and a fair resolution.

I've been using Rodney Hernson Automotive for 10 plus years and when Rodney sold his business due…read moreto health concerns to Integrity 1st Car Pros I continued my service with Integrity. They are a wonderful group of honest people that do quality work on my Mercedes for much less than the dealer. My husband also has his 4-Runner serviced at Integrity 1st now as well. Many of Rodney's service people continued with Integrity 1st as well and Jake is still the lead mechanic. I'm so relieved that Rodney handed his business over to a caring, honest and exceptional group.

Amazing quality of work and service! Highly recommend this shop for the value and dedication they…read moreprovide!

i don't like dj hes rude and he broke something very valuable to me. yes i dont like him.read more

Kristus and Shelby were awesome! The service was completed amazing fast! This is my go-to place!!read more

Today was my first time attending for an oil change and it was great! The receptionist (keep…read moreforgetting her name) is extremely professional and kind! I dropped it off and it was done in a timely manner! My truck drives smoother now. I appreciate the extra services as well. Will be going back!

The place is called "oil change" but won't provide the service if you take your own oil & oil…read morefilter? Might need to change the business name if so.

What a great place! Had a coil go bad on my F150, and I am from out of town. Called early in the…read moremorning and they called back fast, and said to bring it in and they would get it fixed up. They ran diagnostics, replaced the coil, and also said the spark plugs were the originals(130,000 miles on the truck). Changed those out as well. Great service, friendly brothers, and to be able to get in and out was impeccable! Would definitely go there anytime because they are 100% legit and fair!

Wanted an auto checkup for an upcoming "Road Trip". Spoke with Joe he said to stop by the next day…read morearound 10am ($99). During the inspectation, Joe indicated 2 issues. 1. Cabin air filter needed replacing ($55.76) 2. Fuel induction ($139.99). I chose to wait on Induction service. After aprox. 20min. I forgot to ask about replacing my windshield wipers (all three for a Kia, Soul) cost was $76.85. Total bill totaled $248.76 with 3% fee for credit cards. Service was good how ever value was questionable. Found wipers (3) from "Big Box" $19.99, I should have made better decision.

I have been going to this location for several years and I honestly thought I left this review…read morethen! Mike and the team are honest and professional technicians that are in business for the right reasons. I have literally recommended this location to many friends and all of my relatives. I drive past dozens of their competitors and I always will.

I love this place and the staff Yoshi and Roger took care of my oil change I'll never forget the…read morebeautiful smiles and kind services fast service amazing experience and wonderful staff

I brought my vehicle to Firestone (17415 location) on 4/8/26 to address a known coolant leak. I…read moreauthorized replacement of the thermostat and hose, which was completed. However, my experience quickly went downhill. Despite just having a coolant flush and cabin air filter replaced 3 days prior at Take 5, Firestone recommended: another coolant fluid exchange another cabin air filter replacement a fuel system cleaning When I informed them these services had just been completed, I was told the recent coolant service could "invalidate the thermostat warranty." That statement alone raised serious concerns. Additionally, I was told they recommend cabin air filters without even checking them, which undermines trust in their inspection process. The following day (4/9/26), my vehicle began jerking during acceleration, which had not occurred prior to their repair. Concerned, I took it to a nearby independent mechanic for diagnosis (standard $175 diagnostic fee). They identified the issue immediately: the cold air intake line had not been properly connected during Firestone's service. This was not a new issue--it was a direct result of incomplete or careless work. I returned to Firestone with documentation. Instead of taking accountability, I was told the other shop was committing "extortion" for charging a diagnostic fee (which is clearly within normal industry standards). Firestone refused to reimburse me for the cost incurred to diagnose and correct their mistake. At minimum, I expected: acknowledgment of the error reimbursement for the diagnostic caused by their oversight a commitment to quality control Instead, I received deflection and dismissal. Due to this experience, my husband and I will no longer bring our vehicles to Firestone. I cannot recommend this location to others seeking honest diagnostics or reliable workmanship, which is quite sad because the only reason I took my vehicle here is because my husband liked them so much. Please see my google review for photos confirming their recommendations and proof of service.

Refused to do a balance of my wheels because I had spacers on. This is after they said they would…read morecharge around $60, and it would be over 5 hours before they would get to me.