I brought my vehicle to Firestone (17415 location) on 4/8/26 to address a known coolant leak. I authorized replacement of the thermostat and hose, which was completed. However, my experience quickly went downhill. Despite just having a coolant flush and cabin air filter replaced 3 days prior at Take 5, Firestone recommended: another coolant fluid exchange another cabin air filter replacement a fuel system cleaning When I informed them these services had just been completed, I was told the recent coolant service could "invalidate the thermostat warranty." That statement alone raised serious concerns. Additionally, I was told they recommend cabin air filters without even checking them, which undermines trust in their inspection process. The following day (4/9/26), my vehicle began jerking during acceleration, which had not occurred prior to their repair. Concerned, I took it to a nearby independent mechanic for diagnosis (standard $175 diagnostic fee). They identified the issue immediately: the cold air intake line had not been properly connected during Firestone's service. This was not a new issue--it was a direct result of incomplete or careless work. I returned to Firestone with documentation. Instead of taking accountability, I was told the other shop was committing "extortion" for charging a diagnostic fee (which is clearly within normal industry standards). Firestone refused to reimburse me for the cost incurred to diagnose and correct their mistake. At minimum, I expected: acknowledgment of the error reimbursement for the diagnostic caused by their oversight a commitment to quality control Instead, I received deflection and dismissal. Due to this experience, my husband and I will no longer bring our vehicles to Firestone. I cannot recommend this location to others seeking honest diagnostics or reliable workmanship, which is quite sad because the only reason I took my vehicle here is because my husband liked them so much. Please see my google review for photos confirming their recommendations and proof of service. read more

Refused to do a balance of my wheels because I had spacers on. This is after they said they would charge around $60, and it would be over 5 hours before they would get to me. read more

Do not go here. I ordered tires on 8/30/25 had a 11:30 AM appointment 9/7/25 I dropped my car off then came back in an hour. I was told by store manager that it would be couple more hours. I came back in a couple hours and was told it would be another 45 minutes. I then noticed that on of their mechanics had been at the bar drinking. When I mentioned that to the manager I was told he didn't work that just that he was helping. Having non-employees that have been drinking is a major liability. The manager had no sense of urgency or did he even try and fake an apology for having to wait all day!! Now I have to find somewhere else to order my tires and try again somewhere else. I have been getting my car done there the past 4 years. Never again read more

I had a difficult situation, with an old spare car loaned to a senior friend, that was in need of almost a whole new brake system to make it safe to drive again. Maurice took the time to listen too and understand the special circumstances I was dealing with and basically made sure to get me the best deal he could, to get the car back road safe and back in my friends possession. He even let me pay over the phone to make the pickup easier and stress free for my senior friend. Really appreciate his patience in dealing with my special situation and the lengths he went to help me get everything taken care of without me even having to ever go down there. Thanks so much again! read more

Only used this garage for lite routine service, not major repairs. Their website app interface isn't useful for scheduling. Easier to just phone in direct during open hours and talk to live human. read more

WARRANTY NOT HONORED! I bought 4 new Bridgestone tires 2 years ago at this store. The ones on the rear were Potenza with 50,000 mile warranty. After only 17,000 miles, they are worn out (even with the depth bar). The wear was even. THEY DID NOT GIVE ME ANY WARRANTY CREDIT FOR THE MILEAGE. Their excuse was that the car had not been aligned, but when the performed an alignment, everything was in range. Then they tried to say they were worn down too much! I took a video of the tires showing the even wear. These cost $250 per tire and my charge today was $612.96 after only 2 years of use! What good is a warranty if it's not honored! On top of this, they charged me for road hazard protection which I didn't want. I wasn't shown the detailed invoice until after I paid (my bad), but they couldn't refund it. Have to call manager later. Horrible customer service! read more

Firestone Complete Auto Care - 17,000 miles on tire with 50,000 mile warranty that was not honored - Tires Near Me - Dallas, Texas

Do not take your car here. Waited 4 hours and even called, they assured me I would be next in line. Showed up two hours after that call and my car is still in the same place I left it. This place is a joke. Maurice was rude. read more

I had a flat tire at night in the rain and cold. It was late and Firestone was about to close. I called them up and the manager was super cool and friendly and said to bring it no matter if I got there after closing. They are changing my tire right now and its 7:25pm. Now I get to go home instead of leaving it at a shop over night. This is truly customer service. I highly recommend this store. read more

Firestone Complete Auto Care - This is the awesome mecanic that changed my tire. - Tires Near Me - Dallas, Texas

Worst customer service every time. I have watched them turn 3 people away in front of me, due to not "wanting" to do that much work. Overpriced, rude, and oversell. They tried to sell me on a diagnostic after already having one. read more

Went in to find out why my battery was dead, they put in a new battery and broke a terminal. Not even a day later I was back because my car wouldn't start. They gave me a bad battery. They "gave us a new one" and ran a diagnostic to test if something else was wrong. "They couldn't find anything." I figured it was the alternator after the third time my car wouldnt start. Went to AutoZone, bought a new alternator; had someone else install it and now my car is running. These people really are scam artists and I highly recommend staying away. Wouldn't even trust them with an oil change or new tires. read more

Firestone Complete Auto Care - Old alternator. Was freakin' burnt on the other side, but they couldn't tell what was wrong. - Tires Near Me - Dallas, Texas

If there was a choice of zero that would be my actual choice. On April 3, 2022 I took my car to this location due to flat. Left my vehicle because the tire brand had to be ordered. I left my car there with no other damage. Retrieved vehicle April 5, however I now had a cracked windshield. To avoid a very long comment and to get to the heart of this review: Firestone has denied my claim and has told me to file a claim against my insurance! However, I did not leave my vehicle with damage, but I sure left with it. So beware! I have been a customer of this company a few years, but not after today. read more

If you have a quick question and want a professional opinion, this is a great place to go. Maurice at the front desk was super helpful and really nice, even though they were really busy. When you don't know what's happening with your car it's nice to be greeted warmly and given advice. read more

I had brought my car here almost 3 years ago to have my tire fixed. A week ago one of my tires had low pressure. I went to a take 5 location and they said that the monitors were never reset so the wrong tire was showing up as low on air, but it turned out to be a different tire. So they said to go back to the place that worked on my tires. I would have thought that when they change tires they would reset the monitor. This firestone did the original work on my tires. I went into this location I brought this up to the gentleman at the counter at Firestone, and explained that I would need my sensors reset. Then the guy at the counter made me feel stupid when I offered my insurance."why would I need your insurance", perhaps there is a better way to talk to people?? "oh mam, that wont be necessary" but the guy at the counter seemed to be more concerned with discussing his medical ailments with a woman at the counter than assisting me. Also would it kill this location to vaccum the floor on clean the chairs. They were all pretty filthy. After all that they told me The TPMS was showing a leak in the left front. I explained that the system was reset incorrectly then. So the guy reset the tires one at a time. (Thankfully they didnt charge me, because the issues didnt end there) I then took my car to another location to have the leak in my tire looked at, and they informed me that my car was reading that the front tires were the back tires. So for the second time my TPMS was done incorrectly. This location is the worst. Stay away from this location. The people are not educated in proper customer service or basic car needs. read more

Jenny was awesome! She greeted everyone who came in, was knowledgeable, gave very clear directions to the steps they would take, the options and how much it would cost. She told me an estimated time and it was exactly to the T. I appreciate the team taking me in last minute to replace a flat tire. read more

I previously wrote a review on here and the Firestone "automated response" asked me to email them about the incident, and" they are so sorry about my experience, etc" bla bla bla. I immediately emailed them and received NO response at all. They do not care. Do not let the automated "we care" responses you see after bad reviews fool you. I have sent multiple emails to their customer service, as it is impossible to talk to a person. I highly recommend that you do not take your chances here. If you have a problem, no one will help, no one answers emails, and you get automated responses. read more

dropped a flt tire by one am at 7. had to call them at 4p to see if they had looked at it. they said they JUSt had. not buying that. comunication was terrible. won't be back. Also, prices were expensIve. They had Opportunity to fix everything, but chose to loose a customer. I had used them many times. lesson learned. Picking a new auto shop. read more

This place is a scam I pay one-time alignment for $96 and I find out one of the techs didn't even touch or adjust my outer tie rod nut to center my steering column after I had my wheel take off to get it inspected for any bend frame at another shop, because Firestone told me that one of the frames is bend causing the steering pull to the right. I demand to get a full refund for being lied to. read more

if i could give 00000 stars i would. i have not found any of the firestones to be worthy of even being in business. i been to several garland location ...rip off! carrollton...rip off! marsh ln location...rip off ( brakes) called corporate said i would get call from district manager..been 3 weeks...still waiting...i would say no! no! and no!!!! read more

This place is far from trustworthy! I went in with a flat tire that had a screw in it. They first tired to charge me 35.00 to fix it first but was able to get them not to charge anything. So I said ok I will pick it up once I get off. They called me about 30 minutes before I was leaving for work and they said the inside of the tire was scuffed and couldn't be fixed. But they could put a new tire on there for about 108.00(40,000 miles) I said no thanks, IF I buy one i need to buy two or the tread does not wear properly... They said well we cant patch the tire or it will blow..( this was back at the start of July) I took my car to another tire shop they fixed it and it is still running perfectly today!! I would recommend going to AAA Discount Tire & Auto Care of 14th street in Plano over. I would give them a zero if I could. read more

I was wondering who would get my first 1 star review, and too bad you can't award 0. The reward goes to Firestone @ Preston and Summerside. So what deserves the worst possible rating? When you buy new tires you always have the option to purchase a road hazard plan, so you can get patched or whatever if you pick up a nail, or screw among other things. Sounds like a good idea to me, especially in the Big D. I noticed I have picked up a screw, and I'm thinking to myself "So glad I have road hazzard!" Here we go to Firestone. Drop off seemed smooth, no problems there. I was told 45 minutes to an hour wait... the shop seemed a little busy so I figured no big deal. Nearing the end of my hour wait, I was then called by the associate at the counter and informed that I have a nail in 2 tires, not just 1. No big deal I have road hazard right? Appearently not I'm then informed that they can't fix the tires, and that I would have to buy new tires. I was offered them at a pro-rated price since I had road hazard, $62 a piece instead of $70... WOW what a pro-rating considering my new tires they couldn't fix, only had about 6,000 miles on them. I told them to forget it, just give me my vehicle. I'm then informed that they can't give me my vehicle. They've already removed the screw and I would absolutely have to buy tires to leave. I'm pretty sure I called the guy a S.O.B. at this point... It was well deserved however. I told them to put the spare on my vehicle and return it to me, and to return to me my other tire weather it could be fixed or not. (Would you believe this dude tried to sell me other services when he gave me my keys.) By the way I went strait to Auto-zone, purchased 2 tire patches, jacked the car up, patched both tires myself and put them back into place... 17 minutes! 17 minutes and I satisfied my needs. I've been driving around on them for 2 days now and not a drop of air lost. The tire specialists on the other hand: -They wasted my money! -They wasted my time! -The sent me away in far worse condition than I showed up in! Congratulations on the Extra-ordinary service Firestone gets awarded ! orange star! read more

I think this place is very suspicious. Last night at dinner my friend told me a suspicious story about a Firestone in Houston and I shared my story. See my video. https://youtu.be/EL3eGtLa0Rg On a previous occasion the day after having routine maintenance done at this Firestone my radiator busted. My friend who is a mechanic always double checks their work. I hate to say it but you need someone to double check their work if you go to a Firestone. I think there are a lot of criminals amongst their ranks. read more

There are several mechanic places within a couple of miles. And, I recommend to everyone that this place should be first pick. Everyone work here are so friendly, just like guys in your neighborhood. Explain throughly, give honest opinion, and price is reasonable. Another good thing is that there are great restaurants in same plaza, Texan Burger & Cowboy Chicken. While you are waiting for your vehicle getting fixed, you can enjoy great foods, and chill. Go get oil change or something. Drive safe. read more

Shoutout to David--we popped by with a small issue and David helped us immediately, with no issues. Very nice and helpful!

I recently moved to the area and had to get my car inspected and registered with the state. Not only did Maurice Bohanon help me with my inspection, he helped me through TX insurance requirements, getting new tags and drivers license. He went above and beyond and I HIGHLY recommend using him and his team. I recommend him whole heartedly. read more

Needed to get my car inspected for my new registration. Had driven by this Firestone Store many times so thought I would give them a try. What a RIP OFF. Shortly after they took the car in they told me a bulb in the upper rear stop light needed to be replaced ( or it would fail the inspection ) at a cost of $56.00. I asked why so much?. Was told part was $2.00 but replacing it was very difficult. Got home, pulled out owners manual and found it was just a matter of two screws and pulling out light and replacing bulb. Could be done in 10 minutes. "Get me once, shame on me. Get me twice, shame on you. You will never get me again... read more

Went Monday around 1:00, too busy to work on my car. Made an appointment Wednesday and dropped my car off at 9:30 AM. Mike wrote up the two things I needed done. (rear view mirror and drivers side door handle). I went to pick up my car at 6:15 and it wasn't done because Jenny said I didn't return Mikes call to confirm the work. Trust me, I DIDN'T RECEIVE A CALL!!!!! And then to top it off, they wouldn't fix the cable for the door handle while I waited. Really! So I'm having to climb out of the passengers side to get out of my car. Thanks for nothing! read more

Maurice, the supervisor, is one of the nicest and most professional people! He went above and beyond to help me fix a major issue with my car! I highly recommend this Firestone location! read more

first at all their communication over the phone is horrible, the placed me on hold and didn't even respond my question, I had to drive all the way there just to make an appointment for an alignment. I went the next day and the appointment wasn't made correctly. after explaining the situation they took my car. Be ready to wait 5 minutes in front of a person without been acknowledged. I have never experienced that before in my life even when I go to bad places. the chubby short darker guy is the worst, he was who made me go there, took my appointment wrong, and look at me when I was standing literally in front of him and there was nobody else in the office. If putting a staple on a paper is too much work for you sir, at least you can say " ill be right with you sir as soon as finish with one staple I need to attach to a piece of paper". to make things worst they didn't even perform the job, the car still pulls to the right and they didn't give me a print out of before/after. and that my friend is a SCAM. they just tried to sell me a shock for $450. thanks for bringing that to my attention, I bought it on amazon 5 minutes later for $70. if I wanted to get ripped off I would just have gone to the stealership, I guest I get free cookies there. THE only reason why I went to this place is because a have a life time alignment. Next time I will go to a different location, I wonder how are they still in business. read more

Guys are absolutely the best in the business. Mike always provide such wonderful customer service with a great attitude and friendly advice. They're the best in the business by far!! read more

What a great store..the mechanics are awesome (thank you Tim!) the front office staff are super friendly and will beat your best prices. I wouldn't hesitate to use Maurice and his team again..for anything read more

I went in because my washer fluid light came on. The associate, Jenny, said 'no problem, pull around back'. She refused to charge me, filled it up and told me to have a great day. I wasn't looking for a freebie and she was so pleasant! I know where I'll be taking my car for repair next time I have a problem because I know they don't nickel and dime me here. Thanks, Jenny, for understanding customer service! read more

Maurice and his team are the best!!! If you want honesty and great customer service this is the Firestone to take your car. This is coming from a Female that knows nothing about cars. read more

They will milk you. I tried to get an inspection and they want to sell me 4 tires and replace a bunch of things. They kept my 40$.

I love Robbie and Jenny. They both are so great at customer service, going above and beyond! I never feel taken advantage of, and any minor issue I might run into, they find a way to fix it. Today it was Jenny; I was unhappy about something I was being charged for that should have been under warranty, but by a technicality, it wasn't. She still took very good care of me, which definitely means a lot because I was upset enough to get the work done elsewhere. It's how you resolve an issue that really shows how much you care. Thank you! read more

Hi very happy with this place very truthful and up front like that . Thank you taking care of my car nancy

If I could give this place 0 stars I would!!! After waiting 3 hours and paying over $100 they did my alignment in correctly. My car started throwing new codes. And I had the car car package done, to see if they could tell me which mounts are bad. The didn't even mention it in the write-up! This place has terrible customer service (not because there not nice) but because when you know they didn't do something right, they tell you it's not their fault and nothing to worry about! I would never trust bringing my car here again and would never recommend this place! read more

I was SO impressed with the service. I had a flat, got right in on a Saturday, was greeted in the parking lot to discuss the issue. He looked briefly and said "Oh we can fix that!". He rolled the tired in, screw included, and asked an associate to write up an free tire repair. Good business. They know where I will be coming for all my car problems now! read more

Had my jeep for over 3 hours and still didn't do the state inspection I dropped it off for.

Great service. Works hard to earn your business. Diagnosed and repaired a lingering issue that other shops couldn't figure out , and didn't charge me. Was honest about the status of my tires and didn't pressure me into replacing during service. Seems like a great, trustworthy shop. read more

Trustworthy and honest car repair center and it all starts with the manager, Robbie. I took my vehicle in to check on a noise I was hearing and a slight vibration I was feeling. They diagnosed the repairs and two days later I brought my car in to get fixed. Since I had to drop the car off, Robbie even had a shop guy give me a ride to work. After the repairs were finished, Robbie actually admitted to ordering the wrong part (under charged by $400) but didn't charge me anymore than he originally quoted me. You just don't find many auto shops that will do that. read more