Very fast and easy service. It almost doesn't make sense to go somewhere else for an oil changeread more

I needed to have my annual vehicle inspection done, and after traveling to a few locations that had…read moretechs that left for the day, this location was not busy and had a tech available a little after 6pm. The whole process took less than 15 minutes and the tech was friendly and efficient.

Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I'm not one to leave bad reviews, but if it saves someone from making the same mistake I did, I…read morefeel obligated to do so. I would STRONGLY recommend taking your vehicle elsewhere. Any shop that offers a 10% discount in exchange for a positive review should, in my opinion, be approached with caution. My experience with this shop was far from positive. A truck that had 250,000 miles on it and was showing signs that should have raised some serious questions about a failing head gasket. Instead, I was led through a series of costly repairs that basically treated the symptoms instead of finding the actual problem. Those repairs ultimately failed within a few weeks. They also installed what I believe were cheap aftermarket parts, including the wrong front struts. When I brought it to their attention, instead of taking responsibility and replacing them, they wanted to charge me to install a lift on the rear of the truck to compensate for the front end sitting higher than the rear. WTF? Another big concern was the price and quality of the parts. When I asked about the brand of the parts they were installing, which seemed they were hesitant to reveal, I was surprised to find what appeared to be nearly a 100% markup compared with retail prices. Their invoices also don't identify the brand or manufacturer of the parts, so you really don't know what you're paying for. In my experience, the parts were marked up an unreasonable amount, especially considering the quality. Looking back, I feel like the focus was more on getting me to authorize additional repairs rather than properly figuring out what was actually wrong with the truck, knowing Id probably just cut my losses if I had been told the truth about the head gasket from the beginning. I originally brought my truck here because I was trying to avoid dealership prices. Unfortunately, when I finally took it to the dealership, that's when I learned what was actually wrong with the truck, which was in fact the head gasket and the wrong struts installed. The dealership also asked me if I had ever used a quick sealant in my engine because of the sludge they found in the radiator overflow, the radiator that auto clinique just replaced. I don't have proof, but definitely raised even more concerns about the shop practices. I was so hopeful that I had found an honest shop, but sadly, I'd have to say they are far from it. And Ray, I'm not interested in you telling me how you offer a year warranty on your parts and repairs. Thank you

I like talking to the service team, they are informative, knowledgeable and personable. I know they…read moreare on a time constraint and I appreciate the time they take to answer questions.

Waited 40 minutes after being pulled into the garage for an oil change. I work in trauma at…read morehospitals throughout DFW so I go to take 5 for fast and quality service. No one ever came up to even open the hood. Been going to Take 5 for years and this is by far the worst. I left and went to the location down the street at Preston and they were way more professional.

I came for an inspection on a Saturday morning. I was in and out in 15 minutes. Friendly, fast, and…read moreprofessional!

I visit this location atleast once to twice a year and I am always taken well care of. Today Arnold…read moregreeted me as I rolled up to the bay and was cordial & respectful. I then go inside and am helped by Scott, super helpful with my questions about my vehicle. I highly recommend this place. Don't hesitate to visit this little spot behind the main garage of City Lune for your state inspection and or oil changes in the area. Shout out to Arnold & Scott for giving EXCELLENT CUSTOMER SERVICE!

Arturo does an amazing job with car repairs and customer service. so thrilled and thankful for this…read morekind of service. Highly recommend!

Great service, helped with battery pricing and got me out quickly! I appreciate their helpful…read moreservice.

Always great service. Very clear on instructions for drop off and always receive our car back…read moreearlier than expected. Also have dropped it off for an alignment before and was told it wasn't needed. Many shops would not have done that. Special thank you to Ellie, Matt, and Julie for outstanding service. Will continue to use this location for all of our needs!

From online scheduling to driving away in my repaired vehicle, I am an impressed new customer of…read moreChristian Brothers. I was given a quote then kept advised during the process as well as what to watch for going forward. No one tried to upsell me or recommend other services. Trust is huge when you're driving a 13 yo car. These folks know what they're doing.

I don't know how I've not previously written a review for Carmon as I have been a thankful…read morerecipient of expertise for probably 10 years when he had his shop at the 75 and royal area.  He is beyond budget considerate with his pricing and just overall extremely honest and fair. He continuously goes above and beyond to help. I was recently on a road trip with my not yet 2 year old daughter and husband when we experienced some mechanical issues. I reached out to Carmon and he explained what was happening and helped my family get home safely. Furthermore, he then educated us on how to prevent it in the future. His knowledge is wide-ranging but more than that he is happy to educate his clients which is invaluable. Lastly, he is so kind he always puts us at ease (my husband and I have talked about we want to have dinner with him and his wife - we like him so much!) which is such a blessing if you're stressed about a car issue or budget.  Thank you Carmon!!!!

I had someone changed my brakes and rotor, in the process stripped a lug. This someone told me I…read moreneed to get it taken off ASAP. A friend recommended me to take it to Xpress Automotive. When I came by Xpress Automotive, Carmon is very considerate and professional. Also, my friend brought his own parts and Carmon, put it on at a reasonable price....he also was kind enough to replace a hose at no charge. I have saved his information in my phone for any vehicle repairs in the future. As a woman, it is hard to find someone that is honest. Carmon you are much appreciated.

Amazing customer service and very prompt work. I love how every step of the way they tell me how my…read morevehicle is looking

I originally took my Nissan Titan to Valvoline just for an oil change. The truck was not having any…read moretransmission problems at all when I brought it in. While I was there, one of the employees recommended that I have the transmission serviced and told me they could do it. They tried several times to hook their equipment up, had problems doing it, and transmission fluid ended up coming out. They added fluid back, but I still have not been given anything showing how much fluid was lost, how much was put back in, what exact fluid they used, or how they confirmed the transmission had the correct amount in it afterward. I was there for over an hour. In the end, they told me they were unable to complete the transmission service and basically said they weren't charging me for it. Unfortunately, it feels like I've been "paying" for that attempted service ever since. The transmission started having problems after that visit. I spoke with the store manager, Ben, and at his request I took the truck to Auto Clinique. I actually took it there twice. They told me they could see a transmission problem, recommended that I take it to a dealership, and relayed their findings back to Valvoline. After that, Ben recommended I take the truck to Fifth Gear Automotive. Fifth Gear pulled a small sample of the transmission fluid and said it smelled burned and had metal in it. They also told me they could not really determine how much damage there was without doing a transmission service and fully evaluating the fluid. Valvoline would not approve that service. They later called me and said they considered the problem normal wear and tear and were not taking responsibility for it. What makes that hard for me to accept is that the truck had zero transmission symptoms before the Valvoline visit. Also, while the truck has around 145,000 miles on it, the transmission itself does not. Nissan replaced the transmission at around 95,000 miles, so this transmission only had about 45,000 miles on it when this happened. The communication afterward has also been frustrating. Prior to September 4th, Ben was great, apologetic, and determined to make this right for me. On September 4th, he called, said that he and the area manager determined it was normal wear and tear, and were not accepting any responsibility for the transmission symptoms or damage. I was told the Area Manager, Brittany, would contact me within 48 hours or two business days. Five business days went by with no call. I followed up again and still did not hear back. At this point, I'm disappointed with how the situation has been handled from both the service side and the management side. I'm still looking for a reasonable explanation of what happened and a fair resolution.

DO NOT COME HERE! THEY WILL SCAM YOU! Months ago I came in…read morethe get my lower control arms replaced because the owner had told me they were "in awful condition" I was quoted 900 dollars!! When I took my car to a new mechanic (that quoted me $300) they had let me know that my lower control arms were BRAND NEW and needed no work at all!! Dee's auto garage will LIE TO YOU, delete REAL reviews, discriminate against young women, and SCAM THIER COSTUMERS

English & Spanish: Go somewhere else. I called in to ask questions about how their diagnostic,…read moreestimate & repair process works - after like 60 seconds of friendliness, the guy was so combative, cut me off while asking my questions, and seemed just inconvenienced about having to answer questions. This shop isn't even close to where the car is held but I was somewhat in the area in West Plano. So many of these shops are just so terrible and want you to come in so they can rip you off and not be transparent. I'm helping my friend to get her vehicle repaired and one thing I have learned during this process is that shop after shop are rude, dismissive, vague in my expected fees and if their diagnostic will even diagnose the issue with certainty....most people are probably okay with this and will just pick a shop and take their chance. I would rather rent my friend a vehicle and find a shop that's going to business the right way. When enough shops open that are customer service focused, transparent about their process, and don't charge prices that are a ripoff (if an independent shop is charging prices comparable to a dealer, that's a ripoff) - they are going to take market share and hopefully end up shutting down shops like this one. Busca otro sitio. Llamé para preguntar cómo funciona su proceso de diagnóstico, presupuesto y reparación; tras unos 60 segundos de amabilidad inicial, el hombre se puso a la defensiva, me interrumpía mientras hacía mis preguntas y parecía molesto por tener que responderlas. Este taller no está precisamente cerca de donde se encuentra el coche, pero yo estaba por la zona de West Plano. Muchos de estos talleres son pésimos; solo quieren que vayas para estafarte y no ser transparentes. Estoy ayudando a una amiga a reparar su vehículo y una cosa que he aprendido en este proceso es que, taller tras taller, el trato es grosero y desdeñoso, y son vagos respecto a las tarifas previstas o a si el diagnóstico realmente identificará el problema con certeza... Probablemente a la mayoría de la gente no le importe y simplemente elija un taller y pruebe suerte. Yo prefiero alquilarle un vehículo a mi amiga y buscar un taller que trabaje como es debido. Cuando haya suficientes talleres centrados en el servicio al cliente, transparentes en sus procesos y que no cobren precios abusivos (si un taller independiente cobra precios comparables a los de un concesionario, es un robo), se harán con el mercado y, con suerte, acabarán cerrando negocios como este.

Professional and quick service. Went here after the belt line location had bad service.read more

Imagine my surprise when I came in for an oil change and left with a tow truck. I don't want to…read morespeak badly on this entire shop, just specifically the manager Aaron Lindsay. He should not be allowed to touch peoples cars let alone manage the shop. He went under for my oil change and after man handling the oil pan plug, the pan was warped and my car was not able to hold any oil. Not only did he carelessly mishandle my vehicle, he was a pompous arrogant jerk for the entirety of the interaction. He would've taken advantage of the fact that I am a woman if I did not have my father to come and back me up. DO NOT SEND YOUR WIFE OR DAUGHTERS HERE ALONE!! I really hate to say you shouldn't go here because the rest of the staff was extremely kind and accommodating. I would say be very careful who you let touch your car here. If a white man with lots of tattoos and piercings tries to get under your car DO NOT LET HIM. because you will leave a new set of repair bills. I will never return