Our 2022 Subaru Ascent was at the 60,000 point and in need of the 60,000 mile service. I needed to take the car on a long road trip at the ladt minute and just wanted to get the essential work done. A 4 wheel alignment and an oil change. They were able to get me in right away and were able to perform the work quickly, while also giving my car a thorough inspection, including pictures. The price was lower that I usually pay at the dealership. The staff was very friendly and seemed very knowledgeable. I am considering going back to them for the rest of the 60,000 mile service instead of the dealer. read more

This was my second visit to CCA (recently bought out by the Driver's Edge franchise) for car repairs on an aging 28-year old FWD sub-compact. As with the first visit, although there can sometimes be delays in getting parts because of the age of this vehicle, still appreciated: - Clean facility - Knoledgeable, friendly staff - Free shuttle service - Competitive pricing - Thorough assessment of needed repairs and recommended service - Quality workmanship read more

They saved my Subaru from an unfortunately incident with a blanket that got stuck under the tire. After hours of attempting to remove the blanket myself, I called them the next morning and was met by a friendly gentleman who was able to accommodate my repair request that very morning. The team here is incredibly friendly, knowledgeable, and efficient. As someone that has been over charged and nickel and dimed by most car service places I have been to, I was completely blown away when they told me the blanket removal was completely free! I am incredibly grateful to them and couldn't recommend them enough. read more

Timely, thorough, and were great at explaining every repair. All my questions were answered and explained and I felt very comfortable ding so. It was great that I lived close enough that I was dropped off while they serviced my car. read more

They were super quick and helpful! They dealt with all of my many questions and concerns without seeming annoyed. Plus, upon return, my car had a tiny duck inside and that made my whole day SO much better. read more

We don't like for our cars to breakdown. But when they do, we are so relieved to be able to go to Carrollton Complete Automotive because of their excellent service and friendly atmosphere. We have been using CCA since they first opened, and we have never been disappointed. Yesterday, we had to take our Jeep in the shop because the battery was dead, and they took care of us right away and honored the battery warranty. We were not even aware that our battery was still under warranty. That is why we always trust them because they always go out of their way to provide the best service to their customers. read more

My first time here in this auto shop. Brought my son's Subaru Forester for tire and battery check-up. This place was referred by AAA Texas. They work on all type of cars, SUVs, Vans, and Trucks. Mechanics have ASE certifications. Courteous and helpful Staff. Clean facilities and lots of parking. They offer free shuttle service. Moderately priced on their hourly service. They're the best quality and the best price within the Carrolton area. They have Neutral Gender bathroom. One thing I noticed, most of their Staff have beards. I remember the male Staff at Trader Joe's in Westfield, NJ like them, have beards. I will definitely recommend this Auto Repair Service to our friends and family members. read more

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My AC wasn't working so I brought it in and they did a great job of diagnosing the problem and fixing. Had it ended there 5/5. But when I got my car back there was a couple scratch marks under my AC console. But acknowledge it was there fault and repaired it. Had it ended there 4/5. But now here we are and my AC control that dictates the direct of air flow felt weird when it was turned to defrost. Didn't think much of it but now AC is only coming out of the top defroster vents. I will be going somewhere else to fix this problem. Super nice people, but I'm not confident in their technicians. 2/5. ********update April 29th ********* They reached out to me very respectfully and asked to take one last look at the problem. I accepted. I dropped off my car at 1:30 and got it back in full working condition by 4:30. They again, apologies for the complication and fixed all the problems. 5/5 read more

Carrollton Complete Automotive is not the place to take your vehicle any longer. I had read the Management changed and the service men we trusted gone but put our trust in thier long running business. We dropped our car off in the evening. They called first thing the next morning and stated they would evaluate and call by 3:00. Didn't get a call until 5:30 (They close at 6:00) with a list of things. This is Friday and they are not open on Saturdays anymore. We ran to pick up the car before closing to have for the weekend and look over the list of things and partial estimate. They failed to inform us at anytime of charging over $120 for diagnostics. There website states: "Do you give free estimates? Yes we do, for most estimates. If the cause of a particular concern can be determined with a visual inspection, or within a short period of time, we do not charge for estimates. However, it is often the case with concerns that require a more detailed inspection, require various testing procedures and or specialized equipment, or require teardown to determine a cause of failure, a diagnostic fee will be charged. This diagnostic fee will rarely exceed $79.95, and we will ask for your authorization before beginning any diagnostic procedure." Most automotive stores read your codes for free. It really isn't the $ it is not good business practice to not inform your customers! We cannot trust a business like this and will not be returning! read more

If you're looking for a trustworthy and fair mechanic, this is the place! Really appreciated the knowledge and thoroughness of the team. We had a complex issue that was handled with care and we were kept informed every step of the way. They also identified another issue that if left unresolved would have caused us problems down the road. read more

Professional, quick, and honest. Reliable quick service. I always appreciate the service received here. If the wait is long, they had no problem driving me home in their courtesy truck so I could wait at home and get things done in the meantime. Thank you read more

I had something rattling on my BMW. They discovered my muffler had cracked and the cost to replace the part would have been over $1000. Charles offered a repair option at a local muffler shop. I paid $40 to have the repair done! Carrollton Complete Automotive has my business for life, thanks to their honesty and integrity. read more

Went here a while ago to get my brakes checked out. They tried to tell me I had to get new rotors and new brakes and it would be around $600! Worked with my neighbor and jacked my truck up and took the front wheels off and they are fine, no need to even replace them! read more

I've had to have a few different repairs done on a few different cars from an oil change, brakes to engine work and every time they have given great service at a competitive price. Very honest, knowledgeable and their customer service and communication is untouchable. read more

After long awaited discussions with Mike Davis, of CCA, he decided to refund the charge for diagnosing my car problem although he still defended Blake's work. Most recently, Mr. Davis told me that "Blake is no longer with us, as there seemed to be so many complications with vehicles that he serviced." I'll give Carrollton Complete Automotive another chance in the future, but hopefully there will be a service advisor other than Phil to work with me. I already know that Phil isn't interested in my feedback of a bad diagnosis. Thanks for the refund. read more

This place is great if you need service for your car. I have been taking my 2008 Volvo S60 there for several years now and I'm never disappointed with the service and how I'm treated. read more

They're not even done with my car yet, but I need to tell you all how great this place is. I've been using them for almost 3 years now. My friend thought he'd be helpful and take my car for an oil change (somewhere else). The mechanic there told him I needed new breaks. So of course I brung my car in to my regular shop prepared to get new breaks. Only to find out that my breaks WERE fine. I say were because after looking at my car they discovered that I am a quart low on oil (after an oil change less than 48 hrs ago), and there's a leak that has run down onto my pads. They recommended that I take my car back to have the people who did it, look at it and fix it. But I'd rather pay the honest mechanics at CCA than risk the others doing more damage to my car. They even offered me a ride home while they check out my car. They don't know, but I begin chemo tomorrow and the last thing I need to worry about is weather I have safe transportation to & from treatments and appointments. My dad always tells me it's hard to find an honest mechanic. I feel blessed to have found CCA the first time I needed auto work after moving to TX and I'd strongly recommend them to anyone searching for good/honest mechanics! read more

Incredibly honest and thorough, always going above and beyond to solve a problem. I've had everything done from a minor repair to installation of a new engine and never had a single problem. Shiloh and Kim are the best for friendliness and service. This is definitely my go-to shop for all things automotive. read more

This has been my to-go place for getting my car maintained, repaired for over 5-years and every visit has been consistently impressive: amazing service and attitude, incredible speed and quality of work on cars, and honest and fair prices. My car always left in better condition than it arrived and worked smoothly because of Phil, Caesar, Daniel, Mike and the entire team there. They recently helped me get ready for a cross-country move (by car) and the entire drive went smoothly (through mountains, rocky terrains, thin snow). Thank you for giving my that peace of mind and for doing the incredible work you do every day - really appreciate you! read more

I've used Carrollton Complete for several years now and always feel a sense of trust. They didn't try to oversell me, at least I felt that way, and heard good things about them on our neighborhood Nextdoor app, by many neighbors, not just a few. I'm only sorry they aren't open on Saturday's for working people but being retired now it works great for me. Counter help is very knowledgeable and helpful, never a bad attitude. P.S. I never give 5 stars....just me. read more

These guys really care about giving great service. I have recommended them to a few of my friends and never heard a complaint. I have gone to other automotive places and gotten estimates for thing I didn't need. How do I know that? Because I brought my car here for a second opinion and they gave me a correct assessment. I trust this place. read more

My car had been broken into and the guys at Carrollton Complete were the best. Daniel and his team took care of me quickly, had the best price offer, and even went beyond to do additional services. For anyone in the Carrollton, or even Denton/Dallas area who needs car services done, I definitely recommend Daniel and his team. read more

I have been going to Carrollton Complete since 2014, and Mike and his crew have never let me down. They have taken care of all my cars and any work they have provided has been nothing less than top notch. Prices are fair, and they always keep you informed on the status of your repair. They never try to up sell you on service you don't really need, and in some cases, offer an inexpensive route for a repair for less if available. I have bought new cars with free maintenance for the first 2 years, but always return to Carrollton Complete because I trust them emphatically with my cars, even if I know it will cost me to do so, peace of mind is worth it. You will be hard pressed to find a better automotive service company. read more

These guys are the best, I won't take my cars to any other shop! Been working with them for 10 years and I've always found them to be honest and do excellent work. Not always the cheapest or the fastest, but you get what you pay for! read more

I'm so happy to have found a car repair service where ethical and honest business is the norm and not an exception! I went in expecting to pay over $400 to have some work I had been told needed to be done by another place on my 2013 Kia Soul last week, and walked out to only paying $50 something because the other stuff didnt need to be done! They could have taken advantage of me and didn't, but they did make a new customer for as long as I live here! Thank you for all your help Daniel and crew! Stay safe and know I really appreciate you! Camille V read more

I used Carrollton Complete Automotive over a month ago for break work on my Toyota Highlander. They did a great job communicating to me the issues and options. They did the work in a timely manner also. They also let me use a loaner vehicle so I could pickup my kids from school. Very pleased with the work and will return when needed. read more

Do you know how hard it is to get a reliable mechanic shop? It's about as hard as finding a good barber nowadays. I'm thankful to have found Carrollton Complete Automotive five years ago and have never looked back. Daniel, Cesar, Mike and the rest of the crew there does a stand up job with their work. I have had oil changes, state inspections and even body work taken care of by them and their partners. To the guy that said he was charged a diagnostic fee, they do charge that if you end up not choosing to elect for service there. Otherwise they waive it. Also, pro tip - check out their website for a first time customer discount. I hope I never have to relocate out of Carrollton, but if I do, you bet your britches I'm making the trek to have my car serviced here. :) read more

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I have taken my vehicle to this establishment before and the last time I had this shop look at my car it cost $500 for them to diagnose it and then they wanted to charge another $6600 to repair it. These scammers would have gotten me to pay it too but I thought I would take it to the dealership for a second opinion. The dealership charged me $700 for the repair not $6600 that these scammers would have changed. Bottom line: stay away from these crooks you're better off taking your car to just about any one else. read more

Took my car here and all I needed was the splash guard put on , well the guard I bought was NOT a good fit so they just put my old one back on not too mention it didn't need to be replaced it was the back one. So I went to pick my car up and on the receipt it stated that they did an install which they did NOT all they did was put my old one back on . They ONLY put on what they took off then charged me for my on shield . NOT a GOOD LOOK Will NEVER go back again ATW read more

Love these guys. Been bringing my car here for 8 years now and they are the only ones I trust. They don't try and up sell, they don't talk down to me because I'm a woman who has limited car knowledge, they aren't out to nickel and dime me. They are polite, trustworthy, and so efficient! The guys at the front desk are truly awesome. I got new tires at NTB so I have free tire rotations and every time I take my car there, they try selling me on other maintenance things my car "needs." I always inform them that I'll have my trusty mechanic at Carrollton Complete take a look. Last time I was at NTB I was told I needed a new battery and new shocks. Asked these guys at Carrollton Complete to take a look - battery and shocks were fine. Don't waste your time with the other mechanics that just want your money. See these guys for honest, great service. read more

The BEST. These guys do excellent work at a reasonable price-- wish I had discovered them years ago. Honest and professional auto repair.

This was my first experience at Carrollton Complete Automotive. Great customer Service! I will definitely be back for any future car care needs. Highly recommend!!! read more

I have a car that I don't really drive and honestly hadn't kept up with the maintenance on for about a year. They were super helpful with helping me get it towed there and looking at it. The turn around was quick (less than one day) and I had it back and it was ready to drive. They also had very reasonable costs and really could have taken advantage of me if they wanted. I think it was fairly obvious that I didn't know what I needed but they were very honest and did not tack on a bunch of extras. CCA made a situation I have been dreading and avoiding fairly painless and easy. I cannot recommend them enough to people. read more

My bf recommended this place to me (he's a tow truck driver) and told me they know their stuff and are very nice. yup, he was right! Phil helped me the most but the rest of the crew were very nice and friendly. They fixed my car in a jiffy and also was able to pick me up and drop me off to home/school. I would highly recommend them to anyone in the Carrollton area! read more

I came to carrollton to visit a friend and while visiting ran into a stalled out car with every light on my dash on. Of course I had never had a problem before and had just gotten my car but that's just how owning a car goes I guess. I looked up on here (yelp) car shops near by and this one had the best reviews. I was nervous because I've had a few bad experiences with automotive shops before and didn't want to be taken advantage of. Let me tell you this place did not disappoint! Charles was very helpful, listened to me explain what was going on, worked with me on a timeline, as I needed to leave back to home soon, kept me updated and once they found out what was going on, took the time to explain to me what was wrong and what they needed to do to fix it. Their prices were fair and they didn't try to sell me on anything extra than what was needed. I really appreciate them and if I ever have trouble anywhere in the dfw area again (knock on wood) I would go back to them. read more

I can not give enough praise to Cesar at Carrollton Complete Automotive..we took our vehicle to a new repair shop here in Carrollton for over heating and they wanted us to replace the engine (nearly $8k). My husband didn't agree and had it towed to Carrollton Complete Automotive. Cesar could not understand why the other place was telling us we needed a new engine and couldn't find the same issue. He only saw that the engine oil cooler needed to be replaced and some intake gaskets (about $800). Its been over two weeks and still running great. read more

This is my first review and I'm making it a good one. This company will continue to keep my business for years. I had a check engine light come on and autozone told me it was probably a timing belt. However, I brought it here and they ran a diagnostic test and determined it was a valve cover that needed replacement. They told me the price right away and they also looked over my entire car and found a couple more things that needed to be fixed. Unlike other car repair shops, they didn't force it on me. Now for the customer service part of things. What an amazing job. Phil told me right away what would happen and how much it would cost. He also told me he would be taking care of me the entire service. He was the one calling me and telling me details about my car. One point of contact was perfect for me. They were very respectful and made me feel like my car was in good hands. 100% coming back to this place over and over again. read more

I've been a long time customer (7 yrs). Trust & Competency are the most important things in any business, and you will find both here. I've recommended friends & family too. Recently, we ran into a recurring issue with the AC. Mike took good care of us by being extremely customer centric & waiving redundant charges from having to address the issue in two separate work orders. read more

My car was having battery and alternator issues (so I was told) but after they looked at it, it was a minor connection problem. Daniel called me with updates and each time he called, I could hear the genuine honesty in his voice - I felt at ease knowing he was going to take care of it. Since it was a small issue, he did not quote me nor charge me for this fix. This was my first time visiting and am HIGHLY recommending this place for their honesty, their work ethics and just how down right nice Daniel and his staff were. read more

Second visit and Mike was spectacular both times. I'm hooked! Quick, perfect repair, and price couldn't have been better.