Good guys. Honest and reasonable pricing. Trust me, I can be very critical but Ernesto and Robert keep it real. I appreciate them and their work. read more

Terrible service. I came for a inspection & asked how long it would take & the dude told me 30 mins. A whole hour goes by & he still hasn't came back so I went out to ask how much longer because I have to be back to work & he got a attitude, came in & check out everyone that came AFTER me & continued to make me wait. I will never come back to this establishment. read more

Imagine pulling out of Chick-fil-A, only to realize your car is leaking coolant--definitely not the way you want to spend your day. Thankfully, I spotted an auto shop right across the way. Ernesto went above and beyond by staying open so I could bring my car in. He assured me they'd take a look first thing the next day and was incredibly easy to work with, taking the time to explain everything in detail. The team handled everything like true pros, quickly replacing my lower radiator hose and getting me back on the road in no time. I highly recommend this shop--don't let the one-star reviews fool you. Give them your business, and you won't regret it! read more

Great service, they fit me in on short notice and gave me a quick oil change. At the end the owner even applied a coupon for me that I wouldn't have thought of looking for. Great value! read more

Highly recommend this place! Have come here for an oil change, had my steering wheel damper replaced, and now today my headlight. Always kind service and the prices are reasonable and fair. read more

I took my car into rider auto car in September because it was making a rattling noise. I called several times for an update on my repairs and I was always getting the run around . They kept my car in the shop for 4 months and never did any repairs, so I decided to pick up my vehicle just yesterday and it's in worst conditions then what I had left it . The car shakes when I turn it on and smells like gas . The battery was completely dead and they were trying to charge me $400 for a battery. If I was not to pick up my car yesterday who knows how long they would have kept it for and how many more damages there would have been . read more

Good service, it was fast and quick. Excellent communication with the costumer the person below this review is crazy had to get police called cuz she's crazy. Nothing wrong with the place would go back. read more

DO NOT COME HERE!!! They INTIMIDATE YOU and SCAM YOU!! I left my car here overnight to get my ECU programmed and when I called back the next day at noon they gave me vague explanations that did not make sense as to why they don't think it's the ECU. They say the mechanic is "checking" to "make sure" the ECU is not the problem. As if they are helping me. I let them know that's ok, they can do their thing and let me know when they have an update. When I made that call at noon, the caller ID read "Rider Auto Insurance" on my iPhone. I called them again at 4pm since they told me it would be done by the end of the day and I had not heard back. There was no more caller ID, it only stated "Frisco". I called 3 times and each time it went straight to voicemail, they blocked my phone number all day while they had my car. I know this because I called from a different number and they answered right away and later on after I said something it changed back???? I brush it off and explain I just want an update so I can pick my car up. Then they tell me they hadn't done any of the programming and hadn't even looked at the new ECU yet. They gave me more runaround, vagues statements of "he's making sure" and "checking" and they didn't think it was my ECU but instead my crank pulley system, something I had already confirmed was in perfectly working order. They tried to tell me it would be $800 to fix. When I declined and said I was going elsewhere(at this point I had read the other reviews of them fixing "fake problems" and collecting money for repairs that were never done), visibly upset from being blocked and practically told no when I begged them over the phone to please just do the programming, they then said I owed them $275 for "diagnostics". Nobody even mentioned the word diagnostic or any price whatsoever. I even have our last 8-9 min call recorded where they failed to mention any of this! They began arguing with me and my grandmother, trying to intimidate us into paying them for something they didn't do. He didn't even jack up the car to get a proper view of my pulley system, just stuck his hand under the hood. Their reasoning for the charge was that I was "already going to be down 375 for the ECU when it wasn't gonna work but instead it's just 275". Basically said to me dozens of times that since I was already going to spend 375 they then took it upon themselves to charge me 275 for something I didn't ask for and they didn't inform me they were charging me for. The younger guy even had the audacity to tell me something a long the lines of "if this is how you're acting over such a small amount of money" before getting into his busted ass car to go home with only duck tape holding his bumper up. After ALL THAT, I finally put my car into neutral and get it away from their shop to get towed. They were about to close up their shop with my ECU still inside. He tries to tell me maybe it's in the car while my grandmother is inside. Supposedly while I walk away, my grandmother asks where it is. This man responds to her (him and her being the only people in the building with the door closed) "I don't know, go look for it." For reference my grandmother is about 4ft11in and 60 years old. These people are horrible SCAM artists trying to take advantage of anyone unlucky enough to find their shop. DONT FALL FOR IT read more

Rider Auto Care - Called 3 times no answer and went straight to voicemail - Auto Repair Near Me - Carrollton, Texas

Just worried about making money not fixing problems. I take my car in for a diagnostics because it has been overheating. They have it for a week and says it never overheated in them so they don't know the actual issue but the suggest I do a repair that was $1,300 (weird), I decline. Then when I tell them I'm coming to pick my car up which they hadn't been working on it for 3 days now per the head mechanic all of a sudden it's on the lift and they say they see a leak which they'll fix for $400.. Again I decline. Why wouldn't you have found that in the first week now that I'm here you've found it. When it's time to check out he tells me he did a coolant flush that I did not authorize and charges me $120 for it. Clearly he knew to ask me before any servicing before but again suddenly there was work to be don't and you just HAD to do it (weird). Never using them again. read more

I would recommend them 100% the Mechanics really do a great service they give you a really accurate estimate and great price !

I don't normally leave reviews unless I feel a place has done an outstanding job. These guys are great, Chuck & Andrew up front are great guys, and don't tack on unneeded items. I have an older car with its issues, they quickly found the rattling noise I was complaining of, and listed a few others that were no surprise to me. The best thing was they let me choose, and told me what was a safety issue and items that can wait. They fixed two the issues that I felt were important this morning, and it was done on time and done right the first time. I'll be doing a lot more work with them. Oh by the way, if love classics, checkout the 1960s & 70s they're working on in the shop. Great Place!!! read more

I popped in a half hour before closing time to get an inspection, and they took care of me with no problem. I'll be back next time I need an oil change or anything else. Thanks to Chuck and his team! read more

Rider Auto Care - The lobby is very spacious and clean. - Auto Repair Near Me - Carrollton, Texas

THIS PLACE IS A SCAM DO NOT GO HERE - they will give you incorrect diagnostic and charge you and not the fix the issue! drove my car 5 minutes down the road after they "fixed" the issue. Immediately called them and they will not offer a refund. read more

Rider Auto Care has been my go to shop for all my automotive needs since moving to Texas. Top quality work, professional, honest pricing, and overall really great folks. Chuck and Travis (father and son) always takes great care of me and my car. Can't recommend them enough! read more

I moved to the area about a year ago and when I ran into a DYI project and got in over my head I needed the closest shop ASAP! I am very fortunate this was the place. Not only did they get fixed-up fast and right, they didn't even charge me extra for having made it worse. LOL. I have since moved farther away but this is still my shop. I have an older car that has hit that season of all the things that worked forever are starting to wear down. These guys love the older cars and if you have the time and are into cars grab a cup of coffee and ask Chuck to tell you about his Mustangs! This is how a mechanic shop should be. It is their passion, and they are very good at what they do. Thank you as always guys see you in another 3-5K! read more

These guys were great! Replaced my rotors and didn't try up selling on needless other things. I would definitely use these guys again! read more

Rider Auto Care - Nice clean lobby - Auto Repair Near Me - Carrollton, Texas

Very professional. They responded quickly to me asking for a quote through yelp. I called and was able to get scheduled for the following day. Very nice and priced reasonably. Thank you for the great service. I will be back. read more

I really love this shop!!! It's family owned and operated!! Chuck at the front desk is the best and so nice!! Please support a family owned business and come here. Their operating motto is fair prices with great customer service and you experience it the minute you walk in the door! They have a nice waiting room too! read more

We've been coming to this auto shop for the last 3 years and all I have to say is that they are the best! We go for our regular maintenance and mechanical repairs struts, tune ups, and they have always been on point with the diagnostics. They even put a new high performance engine in my son's 1991 Chevy 1500 and its never ran better. They don't try to upsell me like other repair facilities do. Highly recommend these guys. read more

Estimate was completely wrong, my tech was terrible and customer service was horrible (Ernesto was the tech). Would never go back to this place, had a terrible experience and took far longer than I was told. They gave me more expensive oil then I asked for and charged me as so. Would give 0 stars if I could. read more

This place was very friendly! I called in and asked for an appointment and I got a synthetic oil change. I went to another place before but this place was reasonably priced (about $50 for my vehicle) and the service was quick. As a girl sometimes places try to sell me on things but here it was no frills, which I really appreciate. Especially during COVID19, they got me in and out as soon as possible and I was out after an hour max and that's because there was a LOT of cars in the shop and a few people ahead of me. It's also nearby the Korean shopping plaza so hopefully once COVID is over, you're able to walk over and grab some food or get some snacks from 99 ranch. I definitely recommend this place! read more

Was a quick job but Chuck and his team took care of it within mins of me getting there and without an appointment. Highly recommended!

Quick and easy, no frill. I get my oil change here and prices are always reasonable with minor car repairs.

Came in, in need of a state inspection. Came in when they opened. Chuck and his team was awesome, they worked in my car and took less than 30mins. He also explained to me the process of getting my car registered and where abouts to go. I was so appreciative of his help. Great family own business. I'll definitely recommend. read more

These guys have helped us out multiple times on two different vehicles! Very reliable service, timely repairs, and reasonable pricing! The owner, Chuck, is an awesome help and very friendly. As a female, I often feel like mechanics take advantage or speak in a condescending manner toward me, but this place is very trustworthy. Definitely a return customer! read more

Took my Benz here for service and the car runs great after the scheduled maintenance. Highly recommend this company!

Very responsive on Yelp and when I went in today for my oil change, the owners were very welcoming. I appreciate the fact that they are trustworthy and reliable when they quoted the oil change price on Yelp messenger and in person were reasonable. They changed my synthetic blend oil and oil filter change, topped off my fluids and checked my brakes all for $36.41. I did not get additional items up sold to me that where unnecessary to the reason that I came in. I have recommended and will continue to recommend to my friends and family to get their oil change there. Very personable staff. Owner has owned the business for 5 months and a bit out of the way from where I live in Richardson but based on the reviews on Yelp and Google and niw my oersonal experience, it was well worth the drive. read more

This place is heaven sent. Honest people doing honest work. When your car breaks down it's a scary place to be. Chuck and his son are the best people ever. They heard me out, gave me a heads up on the price and did everything to make sure my car was fixed. Hands down they have the best service and I highly recommend them. I will always go to them for all my car concerns and you should too. read more

Came here by chance while driving from Dallas to Oklahoma city and my car started flashing a red temperature light. I hobbled over (putting water in every 100 feet) and walked in at 5:10. They diagnosed, ordered the part, and worked past close to get me back on the road (to see my boyfriend--this was a very important trip). Everyone was super kind and friendly. I finally left at 6:20. Car is thrilled. Thank God for these people honestly. read more

Great service. Received a quote, drove in and got the brake fluid change done as quoted.

I would recommend staying as far away from this shop as possible. I was referred here by someone who had used the shop multiple times during the previous ownership, a father son team. They were supposed to repair my AC system, among other things and I spent well over $1000 on the "supposed" AC repairs only to find it didn't blow any colder or any more forceful when I was told it would work fine. I took it to another mechanic who I trust who informed me of the need to replace multiple AC components that should have been brand new from the work Rider had done. Either they didn't replace the parts at all or they did and they instantly failed because of improper installation. They also improperly installed and wired radiator fans that only worked 50% until corrected. I can't tell you how disappointed I am in the time and money I spent there. read more

Took a chance a brought me Avalanche in for an inspection. Chuck and Travis gave great customer service. They took their time and answer ed all of my questions. They are thorough but quick. They gave recommendations for my truck was not pushy. I decided to bring my Mercedes in for a check up and inspection. Again inam.very satisfied with everything they do. I 100% recommend Rider Auto Care read more

I have a million automotive contacts around the DFW area alone coming from an automotive dealership background yet I STILL choose Rider Auto Care. It's absolutely crazy these days to find hard working, HONEST, auto mechanics that truly want to do the right thing but still turn a FAIR profit. Everyone from the owner to the staff are excellent in what they do, and will truly do the right thing, no guessing games whatsoever! PLEASE give them a call!! You won't be disappointed! read more

New management - not the place it used to be. Will no longer be a customer. Nothing but lost time & big up-sell push when I just went for a routine oil change. Extensive wait while they had a filter for my car "delivered". Only told the wait was for a filter delivery when they finally said it was done. To late I realize why I could "get right in". read more

They obviously really know (and love) cars! I only needed an alignment, but I'd def go back for other services.

This place is a RIP OFF! I took my car here a few weeks ago because I was having electrical issues. I was told they could not tell me what's wrong with it without doing a full diagnostic that costs $150. After doing the diagnostic, I was told I needed to replace the fuel pump and it would cost me $950. The guy said the fuel pump was the problem and replacing it was the only way to fix it. I asked for a print out of the diagnostic results, and he said he could not give it to me (FIRST RED FLAG: other places give you the print out). I told him I thought that was too much money and was going to take my car back; he then said that instead of replacing the fuel pump, they could just clean the one in my car for $425 and that would fix the problem too (SECOND RED FLAG: why didn't they offer that as an option to begin with? You know why). I decided to get a second opinion. I took my car to another mechanic, and it turns out there was a problem with the battery connection. The mechanic cleaned the terminal and reconnected the battery for $20. I have been driving my car for over 3 weeks now and have not had any issues. Needless to say, I'm never going back to this place. If you're thinking of doing business here, save yourself some money (or a lot of money) and get a second opinion. read more

Great customer service and I was out in good time.Bumped into them looking for a different auto shop for an oil change and tire rotation. No regrets.They quoted me a 'better than most' price and I was sold!I'll definitely be going back. read more

Made an appointment for an oil change and brake fluid flush on my BMW X5. I was given an estimate of how long it would take to complete. I was checked in and the service took the time that was estimated. Great service, highly recommend. read more

Incredibly pleased with the staff, their talents and their prices. First visit, my vehicle's fan would not shut off and my car kept dying on me. I was worried it would cost me an arm and a leg to fix (which it didn't). It was also some the same day I brought it in. Today, they fit me in as a walk-in for an oil change with the best price I have seen. Their staff is so friendly and professional. I never feel intimidated coming here and not knowing much about cars. They will absolutely continue to receive me and my family's business. Thank y'all for what y'all do! Keep it up. read more

They were excellent in handling my car and time efficient as well. I'm glad to have been serviced by them.