We arrived late afternoon, hot and tired after a long motorcycle ride through the mountains on…read moreforest roads. We were greeted by a friendly interested host who, seeing how hot and tired we were, promptly offered us a beverage. Beer on tap! The best Japanese lager and a glass of white wine was just what we craved. We humped our gear up a short flight of stairs to a room around the corner on the second floor. Beautiful! Clean! Comfortable king bed. Quality engineered hardwood floors, no plastic here. Wood ceilings and pine open closet neatly organized with plush white towels. Thoughtfully appointed room in modern colors that complimented the wood and white linens. All of it, ample space, color coordination (even the old style phone matched the fridge and microwave). But the bathroom was amazing. Beautiful tile work, walls and floor. The plumbing fixtures look like "steam pump" style in brass. Nothing was missed here. Everything matches. Clearly the owner takes great pride in this motel and has gone above and beyond to make their guest's stay remarkable and memorable. Needless to say, we are impressed and so pleased to find this gem. We highly recommend the Timbers Motel. We will return.

I could not be more impressed with this charming little place. Stayed here one night while moving…read moremy daughter up for school. Staff is amazing - warm, thoughtful, attentive. Room was not only nice and clean, but thoughtfully decorated and warm. Then when we were about to check out we went to breakfast. This hotel breakfast definitely went the extra mile. It had anything you could want - waffle maker, freshly sliced bread, eggs, cereal... And in a lovely atmosphere - the lobby is just as cozy and thoughtfully decorated as the rooms are. Gentle music playing, a nice outdoor patio if that's your preference. We've got a busy day ahead of us and this place gave us a perfect beginning to it. Thank you and we'll be back for sure!

Great stay. The room was clean, quiet and comfortable. The location is convenient for shopping,…read morePres Trail and an easy drive to UO. The staff was friendly and helpful as well. As a Hyatt Globalist, this is one of the best Hyatt Places I've stayed at in a long while.

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

This is a very unique hotel in a great location. The check in staff were very nice. They offer…read moreyou free snacks and beverages. It's a nice extra. The bar in the lobby is very fun and was busy on a Friday. The halls are covered in unique art. It's fun to see it all . The room was modern and designed well. It had a mini refrigerator and a keurig machine. The bottled water in the room was cool, milk jugs they sealed. They also had a cooler with bags of ice and water bottle fillers by the elevator, a nice touch. On the top floor is a Mexican restaurant. Husband got food to bring back to room and it was all excellent, especially the guacamole. I'd love to have stayed longer and got to experience the perfect location and more amenities. I'll stay here next time I visit Eugene.

Great service, rooms and staff. Location a little rough though…read more Went with a group to Portland and the others had questions on charges on their bills. However, they were quickly removed

Fairly decent hotel. It's clean, has a pool, and the rooms are pretty spacious. A good place to…read morecrash for the night but not the most stunning luxury experience. It is also far enough away from the hubbub of campus, although there is student housing right next door. However, I would say that it's far enough that it doesn't make me feel like I'm smack dab in the middle of the University. Staff are quick and efficient with check in, and quick to respond to inquiries. They also have pretty expansive continental breakfast options and beverage service available for most of the day (coffee, hot water, etc). Overall, can't complain. Is it the best hotel I've ever been to? No, but it is a decent place to rest your head after a long day of travel.

Staff was ready at the desk when I arrived. This building is being renovated, so portions are a bit…read morerough and parking is tight. This room is in pretty good shape. I'm getting on the road early, we will see if I get out before breakfast.

Perfect! Even if I did not have business in Eugene - I would come to The Campbell House Inn to…read morerelax and enjoy the calm atmosphere and lovely grounds. I booked one of the smaller rooms and it was delightful . . . well-appointed and had a nice view of the gardens. The staff was very accommodating. Breakfast was served early and quite plentiful. Campbell House is a peaceful haven . . . great choice over any local hotel.

Last minute whim to stay here in Eugene on our way to visit Ashland. While the grounds are pretty…read morethis place looks nothing like the photos. This place overall is super outdated, smelled bad, none of interior looked well maintained and wasn't clean. The dark carpet was gross, sheets and pillows were cheap and poor quality, didn't even want to sleep in the bed. While my husband enjoyed the pumpkin scone for breakfast the quality of the food was sub par and the fruit and potatoes I had made my stomach super upset. The only things good about this place was the property grounds and customer service. Avery working the front desk is super sweet, accommodating and helpful. I would not recommend this place.

We had a wonderful weekend in town for a wedding, very easy to book and very accommodating to us…read morechecking in late (plane got delayed 3hrs ughh) and letting us change to a late check out after a very eventful night. Super well kept and clean and about a 5-10min walk from downtown Eugene.

Very clean, and walking distance to The Barmuda Triangle. Lots of live music and DJs, themed bars,…read moreinteresting decor.

Since the last visit, the Eugene area has retained its title as grungy town USA and the ripple…read moreeffect unfortunately has worn down this once brand new build. Garbage around the lot, encampments along the streets and zombies wandering making the dog walks uncomfortable. The inside has definitely seen some wear & tear; needs touch ups everywhere especially the lobby. The check-in clerk was poised but not the most hospitable when unable to fulfill our reservation. Status does not matter in this hotel. The star of the hotel was the young gal working the kitchen & bar. Friendliest & professional personality you want from hotel service. By herself, she was hustling & juggling the tasks of three staff no problem. It was obvious all the guests in the bistro were pleasantly served by this lone ranger! She needs a promotion and/or deserves a job upgrade to a Kimpton.

They were so kind helping us get our boxes sent off- We also…read moregot late check out and the front desk was really supportive and helpful! The room was really clean and the area was super convenient to everything we needed to get to.

The check-in was quick and friendly. The rooms were clean, the bathroom felt spacious, and the…read moreshower had solid water pressure. The bed was comfortable for a good night's sleep and I love the black out shades along small work station I loved the complimentary breakfast--eggs, sausage, pancakes, and oatmeal. The vibe in the hotel was relaxed, and I ended up extending my stay by two days. I'll definitely be back. Great value for what you get.

About 10 years ago, we used to live in Eugene. My wife has family that lives in the area and we…read morecome to visit on a regular basis. Usually, we stay with family. This time we decided to stay in a local hotel. We typically try to stay with the Hilton brand and chose to stay in this Tru location which is convenient to both Interstate 5 and stops in Eugene or Springfield. It is also convenient for those in town for campus related events at the U of O. We booked our stay online and as usual, checked in via the Hilton app. When we arrived, we decided to get keys from the front desk, primarily because our past experiences with using the digital keys to unlock doors has been a miss roughly 10 to 20% of the time. The entry, lobby and outside appears to be well taken care of. We stayed here for a total of five nights. Our experience was quiet, clean and comfortable, everything we look for in a hotel.

Such a wonderful week long stay at the Holiday Inn Express. Many of the hotels are actually on the…read moresame lot as one another. So one side you have the Marriott Courtyard, in front you have Comfort Inn. Really nice. Many of eateries are near one another, and within walking distance. The hotel provides toothpaste, toothbrush, shaving foam, razor and a comb if you forgot those. They have a gym, washing machines, ice machines and a indoor pool. The staff are so friendly and nice. They also have a mini store where you can get medicine, food, charger cords and other stuff. Very clean and sanitary, and can't stop mentioning how nice everyone is. The complimentary breakfast is amazing, plentiful, and has a made to order pancake machine. Love it!!! I really love this hotel and so does my family. Can't wait to come back.

Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

Nice and newer, clean lobby and breakfast area, onsite laundry with 2 sets of machines, centrally…read morelocated. Been there once and we're returning.

So to begin with we pre paid when we booked our room for $185.00 then the day of our stay they…read morecharged us again for the room at $205.00 . When we got an email of our statement they charged us for 3 rooms when we only stayed and booked one room. The rooms have paper thin walls and you could hear people talking all night. The compressor on the refrigerator ran very loudly every 30 minutes and was very annoying. On top of that the toilet would run about every 30 minutes. The shower has terrible water pressure. The main door to your room has a 1/4 gap underneath it so light from the hallway comes in and you can hear everyone walking down the hall entering their rooms. Drunk people walking down the hall at 2.30 in the morning and you could hear everything they said. The sheets on the bed feel like sandpaper. Needless to say I could not sleep the entire night and felt very uncomfortable. I would never stay here again.