TLDR; they suck. Go spend your money somewhere else. ANYWHERE else.
I wish I could give them 0 stars, or even a negative review because I really don't know how they have more than 1 on here. DO NOT COME HERE. They do not care, they do not listen and honestly I'm not even sure if they know what they're doing. I called in to make an appointment for a removal, new set and pedicure because my last nail place really messed up my nails on my last visit. iNail Spa easily accommodated me and said I could in the same day for these services. So I made my appointment and got there 10 minutes early. The lady who greeted me didn't seem to remember our conversation on the phone even though it was about 20 minutes prior.. she sat me down on a pedicure chair and called someone else over to start working on my pedicure. They noticed I had gel polish on my toes and after a loud sigh began filing the polish away, didn't even attempt to soak in acetone. This is when the lady who greeted me started working on my hands, I showed her a picture and she said she could do it no problem. But when I reminded her I wanted a removal and new set, she told me no she could just do it over the nails I had. I showed her my inspo pic a couple more times (I wanted a clear, pink jelly nail and I had an opaque pink/white ombré set) and she just continued to file my nails top coat. She asked me if I wanted them cut or filed and I said yes, they've grown out and I need them cut. She rolled her eyes and kept working like she didn't hear me. In the meantime the lady working on my toes is cutting off cuticles and keeps pointing out to me how much it is, and keeps filing my toes randomly, which is when I noticed are all CROOKED. At this point she asked me what color polish (she actually already had it with her because I told her from the start) and I had to repeat myself a few times WHITE til she agreed to do them. Mind you, my toes are still CROOKED AF. But she goes on to paint my toe nails. Let's go back to my hands now, my left arm is being pulled to my right because my nail tech didn't want to move closer (I'm sitting in a pedicure chair getting my toes done.. limited movement), I'm getting an arm cramp so I try to loosen up, then the nail tech aggressively pulls my arm back. At this time, she wants to start painting my nails. I told her I wanted them cut. She looked at me like I had just cussed her out or something and rudely pulled my hand again to start cutting them down. I look down and my toes are A MESS. The lady asks me if that's okay or if I want another coat. I can still see my toenails, ofc I want another coat!! So I asked her to please to another coat so it's opaque white. Back to my hands. My nail tech is starting to realize how bad my last set was, and asks me if I'm sure I don't want another color from the one I originally chose. No, I don't. Again, look down at my toes and the lady is FILING MY NAILS AGAIN. AFTER THE LAST COAT OF POLISH IS ALREADY DRYING. At this point my nail tech tells me to move over to the nail table. Here is where she's going to begin painting my nails. She painted my nails the color i wanted and seemed to finally realize why I wanted a take off/new set. They're ugly as f. She asked me about 4-5 times if I wanted to change my nail polish color again. I've been waiting to leave for the last 30 minutes, so I decline because I know there's no coming back from this mess. She finishes and even tells me herself at the end that she can do another color on top. Again, I decline and pay for this disaster. I seriously ran over to the dollar tree next door to try to get products to remove this set. Turns out I didn't need to because they fell off within a week, and my pedicure was chipped by the time I got home. Idk, might have to do with the fact she filed AFTER my nails were painted. If you made it this far, just do yourself a favor and go somewhere else. Anywhere else. read more