I have been getting my nails done at Envy Nails for years now, and would prefer to go no other place in Oakland because of the great precision both Sarah and Jenny use when taking care of me. It's been 1 week, and my hands and feet still appear freshly done. I always appreciate people who take pride in the quality of the service they provide as well as the end product (my nails!!). I also appreciate how intuitive they are to their clients; if you're thirsty, they offer you something to drink. Once I had a caffeine withdrawal headache, and Sarah paused while doing my nails, went in the back, and unexpectedly emerged with some hot instant Vietnamese coffee. She, Jenny and Grandma are such a blessing!
I also appreciate how these women have remained in a neighborhood that isn't so great, and still thrive there. So many business owners relocate to places where the "money" is, and there are a very limited number of great nail salons that do acrylic nails. So I'm happy they are where they are. It also makes sense that they make you pay first when you truly consider where they are located. At the end of the day, they are a business, and their policies are posted on their wall. So you can make informed decisions of whether you want to be serviced, whether you like it or not.
Lastly, since I have been going there for so long, I can appreciate that they are human... It's amazing how people assert their sense of entitlement when it comes to people who provide their services, no matter what it may be. People walk into nail salons, and assume people don't speak English, then talk to them as though they are ignorant. People expect that they can come in with an attitude, and they're supposed to be treated as though they're special. I believe great customer service is deserved when you make a genuine effort to be nice; the person providing your service is human like you... so you treat them with the same respect you desire to receive.
Seeing the post from Izzy B. just proved the prejudices/racist thoughts she's clearly conveyed in her post, which she most likely projected by way of her communication (verbal and non-verbal) with the Envy Nails team. That would surely create an environment that made it difficult to be nice to her. The nails on my hands and feet have never been cleaner and clearer since I began going to Envy Nails in 2010, and to insinuate that the salon is dirty because it's not some gentrified "New Oakland" establishment is ridiculous. To top it off, the fact that 6 out of the 7 of Izzy's reviews are negative just goes to show how credible her reviews really are... such a complainer!
I'm grateful Izzy and anyone else with her similar worldview and attitude won't be coming back... then I won't have to be uncomfortable in one of my favorite places to be in Oakland. Bye Izzy, stay out the hood, Hun! I LOVE my Envy Nails Team!! read more