I brought my daughter in on 09/03/19 We got to sit immediately and the girl took our drink order. It took a little while for her to brink the drinks. I have a 2 year old and 7 month old with me alone. Okay so she brought the drinks cool . She said someone will be right with me. I seen the waitress go order food for the table in front of me. Another family sat behind me and got their drinks ordered as well as a few food items. We wait some more. In about a full 30 min period we were not even acknowledged. Got a few glances but that's it. Got walked passed numerous times. I have a hungry fussy toddler asking for her burger. So I walked out. Ended up going to mcdonalds. I'm going to give it one more try. I usually love this place and the staff butnim so disappointed.... read more

Check you're utensils before eating because this is just disgusting. I asked for different silverware and they still gave me dirty dishes. read more

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I'm giving three stars because of the waitress. She was great and very polite. Their prices have jumped up quite a bit. The worst part are their portions have shrunk also. I paid 20 dollars for an omelet that was very small. My daughter got the sampler and she finished it, she does not eat a lot and she told me she was still hungry. I will not eat at Ihop for awhile and go to the Iron skillet down the street. read more

Awesome service. Excellent food. Everything was amazing thank you sooo very much. Best location thus far

The whole wait staff & the chefs were all phenomenal! Tasty pepper jack Patty melt, my sister loved her Tres Leches Pancakes, my dad loved his pancakes & the butter pecan syrup! We will come back again soon! read more

We decided to stop here after a drive from Vegas. We got off the freeway and pulled into the parking lot at around 930 AM. As expected with any IHOP at this hour there was a line waiting to get in and seated. I walked in and put my name down on the waitlist. The host said it would be about a 20 min wait. I acknowledged and proceeded to wait outside as there was limited seating inside. After about 15 min I went to go see where we were on the list and the host said he had called my name twice and simply scratched my name out and skipped me. I never heard my name called and he never once stepped outside to announce it, and I was right by the entrance. There were plenty of people outside waiting just like I was .After this initial confusion we got seated and ordered our drinks. We waited another 15 min before I had to flag down another server so she could get our server because we had been ready to order for a while. I ordered some ham with my hash browns and eggs. My own shoe leather would've been better since that is what it resembled. It was overcooked. The rest of the food was pretty standard ihop food. The service, or lack thereof is lacking in this place and I would not recommend. read more

I've never had a more horrible experience we waited 3 hrs to get our food we were seated watching everyone who came after us eat I asked to speak to a manager and he didn't apologize nor want to help us half of my family left because it was taking so long and then when they bring the food out they bring out 2 peoples plates 20 mins before the rest of my family and all the food is cold the manager is just saying my cooks are working hard it is what it is basically. I understand the cooks and servers and everyone is working hard but why were we not getting served then finally the serve says they must of lost our order and even then the manager is just like I'll charge u over here this location is poor ran and unorganized we had to pay for cold barley eaten food and on top of that the party next to us had the same experience but he wasn't even caring at all, he should of made the moment right then he offers a discount next time yea we will not be back I wasted 4 total hours of my morning and afternoon waiting for food only to have to go somewhere else after HORRIBLE SERVICE AND FOOD read more

Just walked out this place sat at a table for 15 minutes with no service, then a family is put next to us and they get drinks and food order and no one ever helped us you can kiss my ass IHOP I will never be back read more

The wait was 20 minutes but really 30 minutes and then another 10 minutes wait after being seated. If you have kids that are mature and not rowdy, tell the hostess that you don't have kids. Failure to do this they will seat you in the back where it's freaking loud with babies crying, kids screaming, and high chairs blocking walk ways. I was not able to enjoy my Cowboy BBQ Burger. The waitress was never present for refills however I was able to flag her down one time. The price here is super expensive! 1 slice of toast is $3.49-WOW! read more

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i don't ever leave reviews but this service was not good at all! we took forever for our order to get taken and when we did.... horrible. they got it all wrong, then there was a hair in the food, then when the food was made again it was made wrong... we did not get offered any refills at all and the server was rude. ppl have bad days but this was unacceptable! read more

By far the best IHOP have been to and live the service I get each time. The management is great, the waitress are awesome and friendly. The food comes out good always and I can't really complain about anything. The place got renovated and it looks amazing, everyone should come and eat here. Only thing they don't have is; they are not 24 hrs. read more

IHOP - Net interior design looks great!! - American Near Me - Upland, California

Service was slow and no one came back after they dropped off my food to give me my check. So I stood at the register until they came and gave me a funny look when I didn't have the check to pay. Protein pancakes were ok but didn't come with any eggs or sausage/bacon but still cost me $15. read more

Our server Jaquely was very attentive, and welcoming! Our food was brought out fast, and food was perfect. Eggs cooked to order, fluffy pancakes, and hot coffee. Shout out to the busyboy who keeps the tables & floors clean! Saw him working the whole time we were here. Definitely coming back! read more

Went in for breakfast on 12 /7/21 ordered coffee ,spicy poblano omelette with hash browns and a side of pancakes. The carafe of coffee they dropped at my table was not hot and not but not cod it me think it came from some other table omelette was also cold and bland but what really got me was the hair under my last pancake. Thanks IHop $29 never again read more

I tried both strawberry and (blue)berry pancakes. Their pancakes were good! Super soft! I liked the strawberry one better than the blueberry pancake! Blueberry sauce was too sweet for me! Strawberry sauce had a perfect amount of sweet and tart! Yumyum! Pancakes were good, but I wish the workers were a little more friendly. Especially, the attitude of the male receptionist or cashier was not great. He made me uncomfortable even asking for a pancake syrup. Because of the poor customer service, I don't know if I will go back to this location. I will rather drive further and go to other location for breakfast. read more

We have been here a numerous amount of times and came today for Easter breakfast and the wait was pretty long but we could handle that... then after receiving our food a roach walks across our table!!! We picked up and left before even eating. Probably won't be back. read more

So many options that are better. The Good: The hostess was nice and they have a train that kids seam to like. Older people like the place. The Bad: Worst part the bathrooms were horrible. My girlfriend needed to use one pretty badly but waited until we drove up to a Starbucks after getting a glance at the room. In her words, "Toilet paper on the floor, I'm out!" We take her 93 year old father here occasionally because its his favorite. But its so bad we stop for coffee and tea at Starbucks along the way to have a decent drink. I had an egg white omelette for about $13 and Dad had pancakes, eggs and sausage while the girlfriend just shared with us. The food was adequate but not very interesting. The service was terrible. Our waitress barely spoke to us outside of ordering, slammed forks on the plate in front of us when picking up plates and even walked away from us while we were talking. Total bill for two plates was about $28 not including tip. Overall: There are so many better places to eat in the area for a similar price. I highly recommend Molly's Souper just up the street, Red Hill Cafe or even Brandon's Diner. read more

IHOP - Syrup. - American Near Me - Upland, California

Went for Easter breakfast this AM. While there was a crowd outside, we were a party of three and seated within the 15-20 minutes as promised. The place was exceptionally clean, (tables and floors) even on a holiday with increased volume. Pancake houses usually have sticky tables but ours they did not. When I saw the busboy wiping down a table across from us and noticed he was using like a Clorox wipe- I asked what they used and he stated they aware a special wipe that the owner requires us to use. Asking the Manager when we left, he said the owner spends almost $200k a year to buy them for all his IHOPs because it kills 99.9% of all germs on hard surfaces. He also said that he wasn't required to purchase them - he just does it to stop the germs from spreading to patrons and staff. He added that IHOP's standard for food prep and storage practices are more stringent that the County Health Departments!! I think I will be eating here far more often because of this and because food is fantastic. We ordered the sirloin tips and eggs and a Swiss and mushroom scramble- both were amazing! The meat was so tender and flavorful. The Swiss and mushroom scramble was made with cracked eggs at my request and cooked perfectly- not too rubbery, just light and fluffy. Can't go wrong with the food, the value, cleanliness, staff and service! Highly recommend!!! read more

terrible service. messed up my cousins food there was a hair in the food all of our orders were messed up. we werent asked if we were ok didnt ask for refills attitude was given . over all rude service and the food wasnt all that great. my first and last time coming here. attitude was given i did not appreciate it. we werent rude or anything. i dont leave reviews ever but this service was absolutely disgusting and not appreciated at all. read more

Today we enjoyed our pancakes with a purpose to help those suffering from spinal cord injuries. I have done events like this before and NO ONE gives 50% back to the cause and also lets them put signs up ands pass flyers out to anyone who comes in that didn't know there was going to be a fundraiser that day. I also got to add a donation to my tip that they were generously going to take their time to separate out and add to the donation box. Our food was great and the service was good too. Just so impressed. We will be coming back often to show support for this kind, dedicated and generous local business. read more

IHOP - We love going out to breakfast and today we had our pancakes with a purpose! This is such a generous thing for a restaurant. - American Near Me - Upland, California

Food was ordered and brought to us quickly . Kid friendly place my grandkids enjoyed it as well as I did.

Best Ihop i've been to and only Ihop i'll ever come to i've been coming for the past I don't know since I was 7 now i'm 16. The service can be bad sometimes but all around the best. Also the food here is the best you can ask for . The Pancakes are well done the waffles , Sausage,bacon and also eggs Would 100% recommend come here. Also sundays can be pretty packed i recommend coming on saturdays read more

The workers there are exceptionally helpful, nice, and understanding. The food there is great but, the hash browns were a little hard, of course they were still good. read more

Fast efficient service. Cindy is a great asset to this establishment. She is smiling the whole busy time. The place is hoppin' during the all you can eat promotion. They still pull off good food at a value. read more

Food tastes great and Cindy was very nice. Will come here again when my train is cancelled 9/15/17 7:43am here again as my train was cancelled! Greeted by Sonia I believe her name was who was very pleasant. She even took the time to ask how my day was going. Served by Cindy again who is always nice and takes good care of me. read more

So gooood!! The burgers here are delicious. I loved my pancakes because they weren't overwhelmingly sweet and they weren't too thick. Thick pancakes get me full so quick. Their hash browns are really good and crispy. Loved it! read more

IHOP - American Near Me - Upland, California

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Terrible food and worst customer service ever. I ordered for a Tbone steak and came with the worst steak ive ever seen. See photos below. And worst it doesn't look like and taste like beef. We asked for the server to verify if its a beef because we don't eat pork and they said its def a beef tbone steak. We had bites but it won't go in our system, the meat is white compared to red meat beef and I ordered for a well done meat. Really frustrating and disappointed. When you had a night shift and all you wanna do is enjoy your breakfast with your family after you have gone off work and this is your experience. We called for the manager and "Maira" came just to make the situation worst. Her voiced raised and we couldn't get more embarrassed than people can hear the issues from our table. Was too tired to argue, i just said to take off the tbone steak from our bill. And hola she came back with $2 off from our bill because she said that's the cost of the tbone steak, she charged me with the harsh brown and eggs and pancakes that came the tbone steak. $2 cost of the tbone steak. No wonder the look and taste of the tbone steak that they gave us. Joke of the day! We came hungry and left hangry and very very Disappointed esp my daughter. Never again IHOP at this location. If you want $2 steak help yourself at IHOP at this location. read more

IHOP - This is what i want to order. - American Near Me - Upland, California

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Terrible at receiving phone orders, I called multiple times. Got place on hold twice. After holding longer than 10 minutes the phone hung up. I'm not sure what's going on or why they can't take phone orders. read more

Great service by our server Cynthia. She is very personable and gives top notch customer service

the food was horrible the bacon wasn't even crunchy it tasted like paper the pancakes where the size of my left nut

First time I found hair in our food, we got our food replaced, this lady who was not our waiter was very snippy when we got new food and said" we made sure this one doesn't have gair in it". Well thankfully it didn't and we were polite about the situation the entire time so I don't know why she was being snippy with us. I gave this place another try today and the hostess up at the front was very Snippy too I'm assuming a trainee over righting down names on the waiting list. There were people that sat down after us getting food before we even got ours. In all this place seems disorganized and not a warm friendly environment to sit down and eat. read more

It was okay, my problem was we waited 5 minutes to get our check even tho our waitress passed by us more then 4 times , my husband has order the steak omelette and it wasn't worth the money , It did not taste well , the omelette was has half fast made , no flavor what so ever! Never coming here again. read more

Came in during the week with my mother and daughter. Dining inside while social distancing. Each party is sat a booth away while having plastic dividers in between. Very clean and service was great! read more

Usually good quick service at this location. Never really have any issues. Prices have gone up a lot so I frequent less, also proportions are small for the prices. Pancakes and waffles are good. I like that they have alternatives and let you change them, like egg whites, red potatoes, turkey bacon, fruit. read more

I been coming here for a while and the food never disappoints, fast service if you get a server that is young. There's an older lady, Cindy I believe and she does have a bad attitude as if she does not like her job. She's rude, and kept saying can you get this, the bill, hurry because I have to go. Really..??!! Cindy it's time to retire or take some customers service classes. read more

Eating here...gorgeous national pancake day....free pancakes Tuesday 7 2017 from 7am-7pm..... read more

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This was just about the worst experience that I have ever had at IHOP. My husband and I love Ihop so much and we were excited to go back since the re-opening of indoor dining. Well, when we first got there the customer service seemed okay. the hostess put us on the waiting list but shortly thereafter she quickly found us a table. We, myself, my husband, and our two kids sat down and was then approached by one waitress that we assumed would be our waitress for the duration of our dining there. This waitress ask us can she start us off with some drinks, but she still did not introduce herself, and at that point, we responded to her and told her that just some water would be okay now. she said okay, and came right back with them. She then asked us if we were ready to order. We responded no. And she responds by letting us know that, that was okay and that she would give us a few more minutes. Well needless to say to our surprise, the waitress did come back and asked if we were ready to order and without even thinking about how this was a totally different waitress we said yes, but while she was taking our order I then notice that she was not the same waitress that initially brought us the waters, and she also did not introduce herself, but she did remain our waitress for the rest of the time. Well, we then placed our order and I wanted to try the new candied bacon pancake combo. My husband got a regular pancake combo, and one of our daughters ordered off the kid's menu and got a jr. cupcake pancake combo, and our other daughter ordered the silver 5. Once we received our orders, already the food looked all wrong. First of all, we all ordered our eggs to be cooked extremely well but instead, they were only cooked thoroughly on one side and the other side was a little runny and undercooked. and all of our pancakes were overcooked as well as our hashbrowns were severely overcooked to the point of them being almost burnt, everything was so unenjoyable, I hardly ate anything except my pancakes, and those tasted terrible. At that point, I tried to see if the waitress could have the cook remake my eggs and she said that she would have them recook my eggs, she did just so, but the new ones she brought back were cooked a little harder but would prove to be slightly undercooked on one side just like the other ones. By that time I had, had just about enough so I just no longer wanted to eat any of it, my meal as a whole was just disgusting and with a full plate of barely touched food, I simply asked this different waitress that appeared out of know were to ask us if we're good, (didn't know her either) if I could just have my money because the food was disgusting and I barely touched it. Well instead of just giving me my money back, she suggested that she would tell the manager and see if they could just charge me for the pancakes and bacon, to be honest, I was fuming mad on the inside because I just wanted my money back but I reluctantly agreed. Well, they came back with the supposed modified receipt, except when my husband looked over it, instead of giving us a discount, they actually ended up charging us more, they charge us for pancakes and bacon both items ala carte which ended up being more money than the combo. Well, needless to say, you could imagine my husband and I's frustration we had to then request to speak to the manager personally, and upon his arrival, we explained the situation to him, and instead of him just saying well I'm so sorry and to let me go ahead and fix this for you, he asks in a sarcastic undertone, Well what was wrong with it? And we said that the food just wasn't good, he then began to look frustrated and after blowing, he then in a begrudgingly way says that he will go ahead and just charge us for the pancakes. My husband and I were so upset because we felt like we wasted our time and almost 40 dollars of our money on a terrible dining experience, and I'm talking bad customer service and terrible food. I just wish I could have gotten every last penny i spent on that horrible breakfast. Usually, their slogan is" come hungry and leave happy," but we came hungry and left unhappy. My family will never eat at the Upland Ca. Ihop Again. DISGUSTING!!! read more

Great food as usual server was extremely friendly and helpful I feel bad I forgot her name but staff was all very nice and helpfull steak was perfectly cooked thanks ihop mangament and owner(s) btw if it helps i was there 745 ish pm Sat 3/25/17 read more

IHOP - American Near Me - Upland, California

Thanks for your donation for our recent fundraiser at Chino American Legion Post 299. It was greatly appreciated.

Always busy this is my moms favorite place to have breakfast. I'm not a pancake fan so I go for my mom and usually have an omelette which are huge and i end up taking home. The good is fine but the real reason to come here is Cindy. Cindy is the best server in all of Upland!! She greets everyone with a "hi baby" and no matter how busy or tired she really interacts with her customers. Upland IHOP is lucky to have Cindy as an employee! read more