We had an excellent experience at Norms! Alin provided outstanding customer service and made sure our family was well taken care of. The food was great, everything was very efficient, and our meals were served quickly, hot, and fresh. We had a family of 15 people, and everyone had such an enjoyable breakfast. It's not always easy serving a large group, but everything went smoothly and we truly appreciated the great service. Thank you, Alin, for making our breakfast such a wonderful experience! We will definitely be coming back again! read more

Our family visited Norms restaurant on a weekday morning. We were sat promptly even with our large party. Our waitress Alin was very attentive, personable, and welcoming. My family had several small children in our party and she made sure that we were taken care of throughout our time for breakfast. The food was great and I would highly recommend this restaurant for its service. read more

The food was delicious. The service was excellent. Alin was a really good server. Sweet kind with a nice attitude. She made the experience even better. I would recommend. read more

Disappointing Food Quality, Especially for the Price I visited NORMS Restaurant around 3:00 a.m., hoping to enjoy a freshly prepared breakfast. Unfortunately, the experience was extremely disappointing, especially considering the price. I initially wanted a French toast breakfast combination I had seen advertised online, which included French toast, eggs, and a choice of bacon or sausage. However, I was told that option wasn't available in the restaurant. Instead, I ordered everything à la carte: one piece of French toast ($4.49), hash browns ($3.99), bacon ($2.00), and two eggs ($5.99). My total came to $18.06 after tax, before even including a tip. For that price, I expected food that was freshly prepared and cooked according to my requests. Unfortunately, that wasn't what I received. I could see the cook preparing my order, and the eggs appeared to be the only item made fresh. Even those weren't prepared correctly. I specifically requested over-medium eggs, but both yolks were completely runny, more consistent with over-easy. The French toast was pulled from an already-prepared batch rather than being made fresh. One half was noticeably softer than the other, and neither tasted particularly fresh. The bacon was also disappointing. Despite requesting it crispy, it was chewy and appeared to have been sitting for some time. The hash browns were probably the most tolerable part of the meal, but even those were inconsistent. I watched them come out of a small plastic bag before being placed on the griddle, and some portions were still slightly cold when served. I received my food around 3:27 a.m., and by approximately 3:30 a.m., I was finished--not because I enjoyed the meal, but because I simply didn't want to eat most of it. I primarily ate the hash browns and a portion of the eggs, took one bite of the French toast, and left the rest. I understand that it's 3:00 in the morning, but if a restaurant is open 24 hours and charging regular menu prices, customers should still be able to expect properly prepared, fresh, hot food. Spending over $20 with a tip for a breakfast that was largely unappetizing and incorrectly prepared is simply not worth it. Overall, extremely disappointing. The quality of the food did not justify the price, and I left feeling like I had paid for a meal that wasn't worth eating. read more

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We've been to Norms twice for breakfast and had great food and service both times, so this experience was really disappointing. Our host, Juliet, seated us right away, but after that, the service went downhill. We sat without water or anyone checking on us for a while until our waiter finally came to take our order and bring waters. My husband ordered a patty melt with fries, and I ordered the Fuel Up Chicken Alfredo deal. After that, I think our waiter left because we never saw him again. After waiting another 10 minutes, my salad arrived drenched in ranch dressing. We were hungry, so I ate it. Juliet later checked in and asked if we needed anything, and we let her know we were just waiting for our food. We waited another 15 minutes before finally deciding to leave because our entrees still hadn't even been started. To make matters worse, we were still charged $4 for the salad. It was frustrating to pay for such a disappointing experience, especially when our actual meals never came. We've enjoyed our previous breakfast visits, but this experience really changed our impression of this spot. read more

I normally don't write reviews, but this was too egregious of a rip-off to ignore. I paid $22 for full rack ribs. What I got was shocking: the smallest, most scrawny "full rack" of ribs I've ever seen. At one end, there's 4 bones protruding, meaning there's no meat on them at all! I tried one, and barely got a tiny bite of meat, before it was gone. Even worse, I asked the manager, and she admitted: "this is normal, our ribs are small." She said the kitchen could remake it, but it would be the same result: ribs won't get any bigger or have more meat. So I had no choice but to take it home. The full rack wasn't even one meal for me - a woman! Most of the bones only had 1-2 bites of meat on them. They were also so charred that all I was tasting was ASH. This was supposed to be Memphis dry rub :( I'm really sad to see how badly Norm's has fallen. When I'd first discovered it last year, they had this wonderful trout that was huge, delicious AND affordable! Now the trout is gone, their gumbo has become jello (soup is full of starch-y filler), and this $22 "ribs" is the worst rip-off I've been victim to from a restaurant for many years. Lesson learned - don't order meats here. Stick to breakfast food. read more

NORMS Restaurant - Full rack of scrawny ribs with barely any meat :( - Diners Near Me - Claremont, California

I always recommend Norms. Much food for lower prices! They have many locations and are open always. Me and wifey hit Norms for breakfast usually and they have decent ice tea and coffee. You can't beat it. Stop by. read more

NORMS Restaurant - Diners Near Me - Claremont, California

A BELOVED TRADITION! Every time I'm passing by the Claremont Norms it's an automatic pitstop. The 24/7 favorite always has good vibes, day or night. I stopped by for some red chilaquiles with steak and black beans. I also ordered a short stack of buttermilk pancakes. I didn't eat breakfast so I was HUNGRY. Service was exceptionally quick and our waitress Estefania was very helpful. Our drinks were refilled consistently, my hazelnut cold brew was the perfect drink for a late brunch. The menu is always evolving! Yes, they have the diner classics and consistent items. However, Norms is never scared to try new limited time options. Currently, they have Korean options, including Korean-fusion breakfast items. If you're Mexican or Korean, you will not go hungry here. Love the diverse menu, they even have boba at all Norms locations! No bad notes, even our host was super friendly! I'd highly recommend stopping by, the portions are bigger than what you'd get at Denny's. read more

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My server, Mario was a good server. Sort of. A little on the slow side when my dinner was ready for me. It sat there for more than 5 minutes under the heat lamps. I order the porterhouse steak medium rare, got medium WELL. Green beans were tough to chew. I didn't eat 80% of those. Norms has steadily gotten worse over the years. I only stopped to eat because I needed to take some medication with a full meal. McDonald's across the street would've been better tasting!! Too bad I can't give this place "NO" stars... it's that bad!!! read more

Dined here in the evening of 10/18. My first ever Norm's experience. Ordered a NY steak plate, but got served a NY steak plate with fried shrimp instead. Didn't bother sending it back, as it was only $2 more. That said, the steak was much smaller and thinner than the picture, and it wasn't cooked to the temperature I requested. Server never bothered to check in or refill my drink. It was a quiet Sunday evening, so he wasn't busy at all. Perhaps I picked an off night for the kitchen and the staff, but my experience was a disappointing one. read more

10/9/26 Apparently Friday night @6pm when it's empty is not the time to go. After flagging someone down to order waters and our food, all we received was our side salad. A clump of lettuce smothered in ranch. No cheese, no carrots, no croutons. Unfortunately our appetizer and meals were never even fired, and we waited 30 minutes just sitting there. Then they had the audacity to make us to pay for our side salad. Horrible experience. Crazy because when they are slammed on Saturday mornings for breakfast, we get treated outstanding. read more

I was never a big fan of Norms--until I visited the Indian Hill location. I'm not going to lie: my wife and I fell in love with a waitress named Alin. She is the definition of what a great server should be: attentive, caring, compassionate, always on time, and dedicated to bringing out fresh, hot pancakes. She's also incredibly funny! Alin makes my entire family feel like we're the only guests in the restaurant. Even if you have to wait an hour, ask for Alin--she'll take great care of you and your family. Her milkshakes bring families to the restaurant! read more

NORMS Restaurant - My wife - Diners Near Me - Claremont, California

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Fatima was amazing. Right from the start, her welcoming personality was on point and set a great tone at Norms. We will definitely return to try a few more dishes. Keep up the good work!. Loved the half rack baby ribs trio. read more

NORMS Restaurant - Diners Near Me - Claremont, California

Yes we come here all the time and today. Kristen was our waitress and she was amazing! Thank you Kristen. You deserve the props read more

NORMS Restaurant - Yummy - Diners Near Me - Claremont, California

Really great selection for breakfast. So many choices its difficult to choose. I went with the Big Breakfast and it was just like at home when i was a kid! Fluffy pancakes, tasty sausage and bacon with fresh fruit. Service was amazingly fast and my friendly server brought me warm milk with my coffee to make a Cafe con Leche! Very clean seating and this is a popular location based on people inside. read more

NORMS Restaurant - Diners Near Me - Claremont, California

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Great value for delicious food and top notch service, every time. We come here once a month to catch up as a family and we always have a blast. Paul, Keren and Carlos are stellar whenever they wait on us. They spoil us and make us feel at home each time. read more

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Arturo was so kind and helpful and attentive. He had the best attitude & got us everything that we needed. The service was fast & the food was amazing. read more

Endenail (not sure if I'm spelling his name correctly) was very sweet as well. He was actually the bus boy but he observed that no one had made it to our table yet to get the basics. So he brought my hubby his drink. Fatima was fantastic. She came to us promptly after finishing the order of another table. I wasn't in the mood for anything but she was looking after me and asked if we needed an extra plate to share the meal my husband was getting. So sweet. Very clean and well organized location with plenty of parking. My hubby went with the buffalo chicken salad. The ambiance was perfect. Very spacious seating. Many spots but we didnt feel as if we're sitting so close to other customers. I love that the booths in the center of the dining room had colored themed glass running in between so that it gives you a little privacy. Also the fact that there was more than one area with a register. Beautiful location. read more

NORMS Restaurant - Buffalo Chicken Salad - Diners Near Me - Claremont, California

As a family of seven, we had a great experience here at Norms the service we received from our server Alin and the rest of the team was very on point would definitely come back . read more

Norms ,in Claremont very disappointed went there with some friends for lunch got seated very quickly unfortunately took 10 minutes for them to come to Offer us something to drink then came 10 minutes later with one drink short and 10 minutes after that took our order ordered a combination steak with soup and salad never got the soup or salad brought the steak five minutes later brought the soup salad They said they would discount the bill which they never did. I would not recommend this norms very unorganized.. read more

Exactly what you expect from a chain diner place. You don't get any extra, you don't get any less. NORMS is perfect for the kind-of-sort-of cheap family night out where you don't want to commit to something fancy and want to allow the kids (and adults) to order chicken tenders and fries for the eighth night out in a row. Like I previously mentioned, you aren't getting any special food or palette changing experiences here. But you are getting a homey, cozy, and hospitable feel with the warm lighting, booth seating, and friendly servers. This was a childhood staple, but nothing special. 6/10. read more

Food was excellent! Alin was a fabulous server. We were seated in a nice quiet both. We enjoyed our breakfast here at Norms

The food was great, wonderful service by our great server Alin, wonderful ambiance, great breakfast, great cooks. Alin has been our server for many years and she has always been the best.. read more

I'm a sucker for Norms, and this by far is the best one I've been to. Whenever I'm in Claremont visiting my mom, we love to stop by Norms every week or two. All the servers here are fantastic; Esperanza in particular is great and remembers us every time! I also love how retro and spacious and clean the restaurant is. Give them the business! read more

Food was ok. Ran into an issue, manager on duty refused to help. JESSICA has obviously not been trained in customer service and should manage anything. Should not be placed in a position of authority. read more

We love coming to this norms location in Claremont, Alin our server is such a sweetie. Always very patient with us when it comes to ordering. I highly recommend the club sandwich with avocado 10/10 read more

NORMS Restaurant - Diners Near Me - Claremont, California

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The breakfast was tasty but not at the level of previous years. Coffee is terrible!! Like colored water! Waitress was nice but kept offering the coffee and made no effort to improve it. Overall service was subpar and I will not waste the time, effort, or fuel to return in the future. So sad ! My namesake restaurant has gone south. Was one of my favorite restaurants and the coffee was excellent! Not recommended. Now I'm off to anywhere to get a morning coffee read more

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Came in Saturday after my bike race and was soooo hungry ! Paul was our server and he was amazing .! We were greeted by Juliet and she advised us of the approximate wait time . We were then seated and everything just kept coming so fast . We got our delicious brewed coffee and the Paul took our order . All the side conversations were perfect and respectful. I had some questions about the deals on the Norms app and he was so quick to help and assist. We ordered the steak and eggs and everything was amazing . From the deliciously crunchy hash browns to the buttermilk fluffy warm pancakes everything was a hit . The kiddos ordered milk and juice and everything came to the table so quickly. I went to the restroom and it was very well kept and clean. No spills on the floor or overcrowded trash cans, everything was very clean for the big morning rush they had. Parking was ample and easy to get in and out of. It's so conveniently located right off the freeway . Will keep coming back for sure read more

If you want cold food breakfast then this location is for you.... I have been here couple of times and couple of times, same crap, served cold food and they offered no apology even after I told the waitress that food was up there for 5 mins or more getting cold...She just said she was busy and no apology at all or make it right offer... I tried this time and same crap....serve cold food...I decided this time was the last...I mainly go here for breakfast only....long before I used to go here and it was way better, service and food was better....these days it sucks. it seems like some old timer waitress tries to hog all the tables areas so she wants lots of tip tables...And she could care less if food served was cold... I left her nothing....and I have complained before about food being cold but they didn't care much.... They should have a person who takes the food right away to table while its hot....Not let it sit under warmer and get it cold to wait for waitress to serve it... such a stupid policy....Norms needs to monitor the staff and quality here and retrain them or institute policy of not letting cooked hot food sit there till waitress is free...50% of food quality is fresh hot food....not cold read more

It's been years since we've had the privilege of basking in the warmth of Norms restaurant. We decided to visit as a celebration of our daughter's exceptional academic achievements, rewarding her with a delectable breakfast in a haven that feels like home, minus the cleanup. Our outstanding waitress Katay radiates a heart full of joy and a captivating smile. She's always attentive, ensuring our glasses are full and our hunger is satiated. This is the essence of Norms restaurant that I've always cherished. The ambiance is serene, fostering a sense of tranquility. Great Job to the entire team, you're an inspiration, exemplifying remarkable teamwork and unwavering enthusiasm. The food was delicious!!! May the Lord God continue to shower blessings upon this establishment! Amen read more

NORMS Restaurant - Diners Near Me - Claremont, California

Fast service and seating time. Loved their eggs benedict and their blueberry cheesecake pancakes. Alin and Oscar were attentive and great servers :) read more

We come here pretty often and its a great place to grab some food and hang out with friend or family. Karen on the evening shift is always amazing. She is very nice, friendly, and always gives us amazing service. Pancakes are delicious. read more

My wife and I had breakfast at one of our regular to‑go spots, Norms in Claremont. The food was exactly what we love -- pancakes, eggs, and bacon done right -- but what really made our visit exceptional was the service from Paul. He wasn't our server, yet he still stepped in to help with a few requests we had. He's consistently friendly, helpful, and always has a genuine smile. We usually sit at the counter, but today we sat at a booth, and Paul still made sure we were taken care of. His customer service is always excellent, and it really stands out. read more

A massive thank you to Katya! Without a doubt the fastest, most professional, and most polite server I've ever had. The level of care, efficiency, and friendliness is truly outstanding. Katya goes above and beyond to make every customer feel valued and appreciated. An absolute rockstar who deserves all the recognition! read more

Came in after a hockey game and sat at the diner. Had an amazing experience with Emilze!! She was on it before I even got sat with asking if I wanted to order to go. Since she asked I figured her pleasantness was welcoming enough to sit at the diner. She took care of with immediately taking my order, brought my food out as soon as it came out. Refilled my drink without me asking. It was late so it was busy for a Friday night but she did job well done. read more

NORMS Restaurant - Sirloin and eggs - Diners Near Me - Claremont, California

You can't really go wrong with this fine establishment. I know it's a chain (been to other locations), but what makes the Claremont branch great is that it's open 24 hours and the staff in this particular part of the world are really lovely! Great menu options with solid variety and quality. This is a tradition for our family once a month! read more

Norms is conveniently located off the 10 fwy. There were plenty of parking. The building is modern and large. It gives a diner vibe. We came for breakfast on a Sunday morning. There was a short 15 minutes wait. There were a few of us waiting for seats. They were full. Our waitress was hustling. She managed to run around and wait on all her tables. I sense they are short staffed. Our waitress was great, but I can tell she's overworked. Plus we had some communication issues. She was not understanding what we were saying . My family loves Norms, I don't get it. The food is basic and the prices are moderate. I ordered the Cali-cado Benedict. The eggs were cooked just right, not overdone. The Benedict sauce was OK. The hash browns were burnt. 3/5. My parents shared the So cal breakfast which was alot! The pancakes were fluffy. It was a standard breakfast. 4/5 read more

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A last minute choice of waffles for dinner. This is normal, right? We thought to try this Norms since we were in this neighborhood not too long ago. Restaurant vibe is modern retro and great design details. Welcomed as soon as we walked through the door. It wasn't terribly busy. Ordered a Belgian waffle and added the blueberry compote with whipped cream. Love the light crunch of the waffle, but I think the compote makes the waffle soggy. I immediately scraped off the berries compote to the side and ate it separately. Whipped cream was not enough to cover the waffle. But it tastes good just not enough whipped cream. The restaurant was super clean, server was really nice, large parking lot out back available. Will definitely be back! Norms also give senior citizens a discount - a great little perk! read more

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Stopped by on Sunday, 12/29/24 during dinner time with the family. Dined in and ordered the following: - 1 seafood sampler with mashed potatoes = $16.99 - 2 fish and chips ($14.79) = $29.58 - 1 white fish with mashed potatoes = $15.79 SUBTOTAL = $62.36 TAX = $5.92 TIP = $20 OVERALL TOTAL = $88.28 Wait time was quite long but I fully understand that since it was the holiday season, less staff members are working at this time. Depending on what you order, you would also get a side salad and also soup! Located across the street from Super King and near Claremont Toyota. read more

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recently visited with my husband and two business colleagues for breakfast. Our server, Alejandro, provided excellent service. However, while he was away retrieving our drinks, the manager or supervisor (Angel) publicly demeaned and spoke down to him in front of our table and nearby guests. This behavior was highly unprofessional and created an uncomfortable atmosphere. My colleagues felt so uneasy that they left the restaurant unexpectedly. As the host, I was embarrassed by the incident, particularly in a business setting. Alejandro handled the situation with professionalism and apologized to us. The apology should have come from management. Angel needs to understand that effective leadership--especially when training or supervising staff--requires professionalism, respect, and kindness, not public criticism. I am shocked that this occurred and expect better from management. DO BETTER! Have this employee take accountability for his behavior and provide a less toxic environment for their employees. No wonder they look unhappy with management- but with customers EXCELLENT SERVICE. Take action- before this location goes downhill. TRUST. read more