Terrible service. Everyone had a bad attitude, down to the busboy. Definitely will not revisit.

I went in with my mom and I ordered the grinch mint hot chocolate because it looked good in the picture when it showed up it had blue whipped cream on it and they were out of hearts and it tasted horrible. Then I ordered the grinch pancakes trying to stick to the grinch theme and when I got them the whipped cream again was blue and the icing was thin and clear, the pancakes tasted like food dye and artificial. I will not be ordering that again. The table was sticky and my cup had lipstick marks on it! My mom and I both felt sick after leaving. I will not be going back anytime soon! read more

IHOP - Breakfast & Brunch Near Me - Gainesville, Virginia

See all

After a few try's here I mean it this time when I say NEVER AGAIN. This time I waited 20 minutes to place my order, gave up and left. Worst customer service ever. read more

Haley, the angel she is served us at 1 am and dealt with our bafoon behavior! She's the best! Whoop whoop! read more

Went here with husband early Saturday morning. We ordered corn beef hash, steak omelette with pancakes. I tasted the corn beef hash and I could tell it was spoiled and it also smelled like rotten meat. The steak in the omelette was old and chewy. There is no way that they didn't know that they were serving customers old rotten corn beef hash! I called manager and she apologized and asked if we wanted a sandwich. Do not eat here if you don't want to eat rotten and spoiled old food and want to avoid food poisoning. Beware!!! read more

Sometimes, you gotta do IHOP. For me, it's either the IHOP Burger or the Rooty Tooty Fresh and Fruity. If you can say Rooty Tooty Fresh and Fruity, I think you deserve it. This particular IHOP wasn't originally 24/7 and then it was 24 hours on Friday and Saturday. I think it might be 24/7 now. It's clean and located in a good area. Parking is great and I think it should be safe for people late at night. read more

Came in for take out at 9.30p on a Sunday night-- the place was DEAD. Service was quick and the take out order didn't take too long to come out. I did notice that, for being open only 2-3 years now, the booths are in REAL bad shape... brown vinyl with silver duct tape all over. Odd decorating scheme, but it sure didn't take away from the food. read more

Worst restaurant experience ever. Diarrhea all over one of the toilets wasn't cleaned up the whole time we were there, even though I told a waitress about it when I took my kids to the bathroom when we got there. No one came to our table to get an order for 15 minutes--had to go ask for a waitress. Wait staff was walking in and out of the side door, on their phones, gossiping with each other, not dressed for work, and dropped/broke a full plate of food. All of the wait staff should be fired. read more

We decided to give this place another try seeing it's been awhile due to the customer service. I was amazed how all the employees were working together as a team it was a busy Sunday as usual but the wait was not long the service was friendly and we got the food on time . Then I notice the manager was working with his team I thought that was awesome we even gave him a compliment. I would give it a 5 star but the 2nd visit wasn't as exceptional it wasn't that busy either my point is this seems to happen when restaurants are not that busy the service is not as fast and the employees lack off just don't loose focus on the days that are not that busy every day you should give 100% customer service . I'm updating my review we found the perfect waitress her name is Sandra . She is always friendly, smiling and we go so much now she knows our order lol . We always ask for her . IHOP also has this blue berry stuffed French toast amazing. read more

This place was awful. I use to come Ihop on Sundays as a child and the food was great. But now, it's a disgrace. First off, me and my three friends were sat down and didn't get our orders taken until 20 MINUTES later. Waiters walked past us multiple times and my friend had to walk up to a group of them standing around to take our order. The place was also empty so there was no excuse for them not even taking our drinks orders. By the time we got our food, we were in the place for 40 minutes. And the food was not even close to WARM, the turkey bacon was crusty and the food in general was worse than usual. Workers were not wearing their masks correctly. I understand we are all going through a rough time but for the workers to treat us like we were invisible is just rude. Also just found out TODAY even though I went to IHop exactly a week ago, they took my card's number and bought a movie off of Amazon Video for 5.99. Eat here if you're willing to waste your time, stomach and money. My server's name was Niya M. I will be filing a complaint. read more

This location is pretty decent. The food is really good and reasonably priced. Some of the servers are excellent and are really on top of things and you can tell they know what they are doing. Unfortunately, there are some servers here that should not be. I guess it is just how it goes in the restaurant business. read more

I have to say the service was very slow. I ordered breakfast for to go. Their sever said 15 minutes. I got there in 25 minuets. Apparently, it was not ready. The front desk asked me all the information and my order again, then walked to the kitchen. She chatted to their kitchen staffs and started to packing. I could see them since they do not have a door in the kitchen. They just talked and laughed to each other. I was waiting in the front. It was Tuesday, I needed to grad my food to work. They did not care at all. read more

We go here Wednesdays for pancakes or waffles at half price on Old Folks Night. Would never go here any other time or ever pay full price for anything here. Food is sort of OK, but the place is just tacky. It's something of the modern version of the classic greasy-spoon diner. read more

Says they're open 24 hours. I was driving and stopped for a cup of coffee and a quick bite and one of the employees said they were closing at 3:43am. read more

Slept in and so only choice for Breakfast after noon is iHop. I have come here off and on over the years less and less. Let me say the staff are very nice. The place is clean and the system for dealing with the wait-list is great and makes a seemingly impossible wait bearable. I ordered the Bacon Temptation Omlette without the white cheddar sauce and chose three pancakes as a side. The food came out hot and in a reasonable amount of time. The omlette was tiny and had the equivalent of one strip of bacn crumbled into it. Not really a "Bacon Lovers" quantity of bacon for something bearing its name. The pancakes looked fine but the batter was horrible and they were slightly undercooked. This is unexcusable for a restaurant who made its name on good/great pancakes. Now for the best part of my visit Jocelyn; my server. She was great and came to check on me a few times. She smiled ad did everyone I saw working and made me believe they were happy to make the meal great. So the two stars are for the staff and cleanliness of the restaurant. Sorry iHop, but the food served here (especially the Pancakes) are not worth the trip and far below what should be the standard for a restaurant whose name is an acronym for "International House of Pancakes". read more

Not always the cleanest or fastest service, but the staff are generally fairly friendly. Service is inconsistent as is the cleanliness, otherwise I'd give them 4 stars. read more

IHOP - Breakfast & Brunch Near Me - Gainesville, Virginia

My wife and I stopped in for lunch today and the restaurant was filthy with leftover food on many of the tables and garbage on the floors. The hostess sat us right next to the kitchen so we asked to move. Then she struggled to find a seat for us since most of the tables still had food on them, so she sits us next to two screaming kids who kept sneezing all over their food and the table. Train your hostesses that couples don't want to sit next to screaming children and nobody wants to sit by the kitchen!!!! Needless to say we left. I've been trying to call to talk to a manager, but they keep telling me she is at the bank. This restaurant used to be well run prior to five or six years ago, but it is consistently dirty and smells. Clean up your act iHop!!!!! read more

Please come for some delicious Pancakes and huge omelettes. Cant wait to see you at your neighborhood happy IHOP

So I decided to buy IHOP for dinner last night. We had it Sunday for the first time in YEARS & were impressed...So I ordered online before I left work, get there and have to wait a while... customer service was good... I made sure all the containers were there when I got in my car, and proceeded to drive home. Got home and was NOT happy......plain pancakes instead of the specialty ones I paid extra for, omelette had peppers and onions I requested not to be on, and best of all, they took the bag of microwaved kids meal macaroni and threw the WHOLE bag in the container. So after 10 hours of work and 2 hours of commute time, we load up in the car to go back and speak to the manager. The manager is apologizing and offers to remake it and give 2 free meals next time. We told her we were not interested, as we would not be coming back. She then explained that they don't have control over refunding online orders, but she could offer a gift card for the amount we spent. I told her I would just take a picture of us giving the food back and dispute it with my bank. She continued to make statements about she could call her manager, then decided to refund us in cash and "she would explain it to her boss". I commend her for making it right, but the fact that there were so many issues with the order and she did not seem concerned enough to address the issues, makes it clear there is a problem at this location. We had to find something else to eat & ended up having to wait 45 minutes and pay twice as much for a new takeout order. Do yourself a favor for dinner... skip Ihop and check out Rockwood right next door. read more

See all

Taste,quality, quantity, service, price Everything was bad. I'm not going back. I want to see few years ago ihop. read more

Terrible service. Sat our party down right away, but have been waiting for someone to notice our party. It's been half an hour just to get our drinks, and had to ask for help multiple times. read more

Yes this place is easy to take kids and they have many choices on the menu however, this location has really gone down hill. The service is subpar to say the least. 5+ mins before someone came over to greet us and take our drink order, then another 5+ mins to get the drinks....30 min to have the food arrive to the table and the order was wrong. read more

Gleeful and giddy expectations aside, its an ihop. The silverware was clean..the coffee was hot and our waitress was sweet and prompt. Cakes? Eggs? Taters? Yep. Perfectly heated/plated/seasoned? Meh, it's okay. The food was edible, affordable and correct. Lackluster but, hey..it's an ihop. Its fine for diner food. Always open and willing to feed the hungry masses, what's not to like about that? Bonus: FLAVOURED SYRUP!!! read more

I will start off this review by saying I realize we were going at a odd time, and that I really can't expect too much from an IHOP... But still.... That being said... We arrived at 11 pm, since they were one of the few places open in the area. We were quickly seated. Our waitress asked what we wanted to drink as we looked over the menu, brought our drinks then went to talk with four other employees chatting outside the kitchen. We had to wait awhile as she chatted before she came to take our order. She finally noticed our menus sitting closed on the table and came by, took our menus but left without taking our orders. She came back a little after and asked "Did I take your order?" Nope, so she finally took our order. The food came out in reasonable time and was fine, your usual IHOP meal, not bad, not great. But as we began eating, Just three booths from us a male and female employee sat down and loudly debated over penis hygiene. Yes, penis hygiene. Loudly. As we ate our meal. Our waitress came back and asked if I wanted more water. She brought me another glass but didn't check back in with us to refill my husbands glass or get me more water later but continued chatting with other fellow employees. As we finished our meal my husband went to the bathroom and I stood at the front desk waiting to pay for the check. A male waiter flagged another female waitress down telling her to take care of me. She flagged yet another waitress down and told her to take care of me. She finally made her way over to me, took care of a check in her hand, and then finally took care of mine. I gave a 10% tip to our waitress. I debated not giving one at all, honestly but I figured I would leave a little. Since my husband was still in the bathroom I sat in the front waiting area. Our waitress came and talked to the girl at the front desk, and not noticing I was there complained about the low tip I had just given her. Oh heavens. Needless to say it was an entertaining evening but we will not be returning to that IHOP again. Just make pancakes at home! read more

They gave us bacon instead of Turkey and they did not include the strawberries .. Very bad experience

They really make the effort to make you feel welcome. Our food was prepared as ordered and our server was attentive. Jen comes over to make sure our drinks are still good and we are good. Thank you. read more

IHOP - Our placemat. - Breakfast & Brunch Near Me - Gainesville, Virginia

They gave our food to someone else and didn't give us a refund and we had been waiting there for over an hour and we are all still hungry and the food was cold i would not recommend sorry not sorry, P.S. im ten years old and when I went in there thry were eating their ihop food instead of making customers food.smh‍‍ read more

Just as others have said: service is not good. We arrived at 8:30 on a Saturday morning, it was not real busy, no wait and we were seated promptly. That's when the experience went downhill. We waited 10 -15 minutes without being approached by a server. When the hostess walked by we ask for a server and she said she would get him. Well another 10 minutes goes by and we decided its time to leave. Asked for the manager, and still had to wait. So we left. This is not the first time this has happened at this iHop. It's sad enough that the food is just above McDonalds take out but to have poorer service is to much. We won't be back. Went to Mimi's Cafe in the same shopping center and was warmly greeted, seated and served with a smile. read more

This place was hilariously bad. A friend and I went in at 10:00 one night. The friendly waitress mangled our order (e.g., providing 3 orders of hash browns for 2 people; I ordered one serving). My friend ordered 5 pancakes. After 3 requests and 30 minutes, he got 3, with the waitress saying that she couldn't convince the cook to make any more. I don't even. We never got our sausages. My omelette was just a roll of scrambled eggs with still-cold shredded cheese sprinkled on top. I mean, it was clean, and the waitress was nice, but, man, it was terrible. read more

Walked in around 11:45, teenager passed out on the front bench, 5 more teenagers loitering in the waiting area. Service was fast, waitress was kind and friendly. read more

How can you not like IHOP. The food is always exactly what you expect. The people are wonderful. My kind of place.

Very disappointed in the service at this IHOP location. Today was free milkshake day. Our waitress asked the table behind us, white senor sisters, if they wanted shakes. They were asked when they arrived as well as after paying the bill. Not once did the same waitress ask my table. After a good 5 minutes after paying the bill we asked her about it. We did get them but should not have had to ask. Each table had a poster about it too. The food took a while and was not all that great. Chocolate chip pancakes were only OK and plate was not decorated like usually at other ihops. Bacon was sent back to be cooked more and cheese hash browns were super hard around the edges. The Denver burger was dry too. The waitress did come back once and after bringing check asked if more drinks needed. Also the tropical drink isn't to good! The staff were talking to each other a lot and some inappropriate things were heard from the kitchen. Overall a very bad experience. We will never return to this location almost makes me not want to go to IHOP ever again. read more

My husband loves the IHOP. I think if he could eat there every night he probably would! I personally just think it is okay. The service at the Gainesville location is decent. I really like the waffles with the strawberry topping!!! read more

The food was okay on the other hand the service was not. We had to ask constantly over and over from condiments as well as refills on the drinks and our waitress couldn't remember anything we ordered. And she would forget to get the condiments. We only saw our waited when she order our food, when she gave us our food and the check. read more

After many years of eating at this location, today at noon was the worst service by the manager and the cook, my wife's burrito had the a big chunk of avocado with skin on it and the avocado toast was 1/2 of the regular size so they bring 2 small slices and they try to charge double. We ask the server to call the manager to review our check, the server discounted one avocado toast and told us the manager said she wasn't coming ... what? really ? The manager was too busy for the customer ...... read more

My husband and I ordered food and coffee for breakfast on his bday. I found hair in my food. Manager came over and told me they are going to remove my meal from the check. Still charged my husband for his food, coffee and my coffee that I barely drank. Manager was nice and the waitress was nice as well however I believe that we shouldn't have been charged for anything! My husband works from home and used to come here a lot by himself, not anymore. read more

So I ordered food after sitting in there for about 15 minutes by food came out but it took them 10 minutes to realize someone was actually in there looking to get food. The person that took my order did not get my order correctly. Come to find out it is the manager I told her I did not have another 15 minutes to wait for the order to come back out so I told her to cancel my order. She told me because the check is closed but I would not be able to get my money back. I asked her if I could speak to the manager. She informed me that she is the manager and I said if y'all do business like this no wonder there's nobody in here I've been asked her where the other lady was that worked here who won that was very polite. nice and got my order correct every time I came in. She said she no longer works here and I said well no longer come back they really are incompetent and I hate to say it but I understand that it's very busy sometimes and people mess up the order there was not a full on site, so how do you screw up one order and you only had one so come to find out like I told you she was a manager, so I have no hope for this Place. read more

Outside of being charged for two soft drinks when I was by myself and I only had one. I only saw my waiter four times; when she took my order, when she brought my first and only soda out, went she brought my food and then when she brought my check. they were slow and there was no need for the lack of service to the point that I did not get a refill on my drink and then I was charged for two separate sodas. the server and the manager did nothing about it. I will not be coming back here. read more

Went there on a Sunday morning. No wait for a table, got seated immediately. Sat for at least 10 minutes before having to get the hostess and ask if we have a server. Finally a server came over and took our order. Food came out pretty quick and was good. However, the water botched my order telling me that it came with pancakes or hash browns. I ordered the pancakes and received hash browns. He failed to fill up my water after asking twice. The food and service isn't the main issue I have here, it was the air quality. They had a constantly flow of hair/ dust particles floating in the air landing on our food the entire time. It was quiet disgusting and seems to be the air filters need to be changed. I will never go back there until the actually learn how to wait on customers correctly, and change their disgusting air quality. read more

the workers are never doing there job and act like there high off something there are spills and trash everwhere. The food takes way to long to come out and always have something incorrect. no one is doing there job. read more