I thought that the food and service here was great. My server was Dayane, and anytime I needed anything she was there for me. Drink was always replaced almost immediately, and I had frequent check-ins to make sure everything was good. The food was wonderful. I ordered the Sirloin Steak Tips & Crispy Shrimp. The sirloin tips come with mushrooms and onions. There was a great balance between the mushrooms and the onions - no more of one than the other. The steak was seasoned nicely and cooked perfectly. The fries were nice and hot, and salted well. I did say to cook the steak rare, twice, but the request was not heard, clearly, from the ticket. Oh well! No big deal. It was still flavorful and tender anyways! The shrimp is where things go downhill just slightly. I feel like the shrimp could have been so much better, and more plentiful. 5 shrimp compared to the full serving of steak, when you're paying for them both as a pair, seems a bit off-balance. The crispy mouth-scratching bread crumbing would be better off switched to a smooth tempura batter. Most of my complaints are within the purview of the corporation's portioning and quality control area. The inidividual IHOP staff at this location did everything right. Table was clean. Silverware was clean (Trust me! I used to be a dishwasher for the company!) Floors were clean. Staff were respectable and in good appearance (uniform-wise). I appreciate everything this location did to make my stay enjoyable, and provide me with a nice breakfast after a long shift at work! read more

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We arrived around 8:00-8:30 PM and the service was a mess from the start. One employee took our party size and never followed up, and another came later asking the same question with a rude, uninterested attitude. When we sat down, a nearby table was piled with dirty dishes that stayed there for a long time without anyone cleaning it. The staff was disorganized and careless. My kids' order couldn't be made because they "didn't have waffles," and the server added unnecessary rules about milkshakes and the Kids Free offer. Everything felt complicated for no reason. At checkout, the manager, Olga, argued that my IHOP reward couldn't be used, claiming she had "20 years working there" and had never seen it. After checking with the owner, she returned saying it could be applied. Very unprofessional overall. Experiences like this are exactly why self-service and AI systems will eventually replace waiters in places like this. Many customers simply want to order, eat, and leave -- without dealing with bad attitudes or confusion. That day will come. I will not be returning to this IHOP, and I do not recommend it. read more

This location always has excellent service and high-quality food. Our waiter, Mason, provided excellent service, always filling our water and providing excellent food quality. I've been going here for over a decade, and this IHOP has never served me incorrect or bad food. read more

JP is a great manager at IHOP. He keeps everything running smoothly and makes sure customers are taken care of. His professionalism and positive attitude really make this location stand out. read more

This Ihop is always freezing cold, the food is ok but the dishes are always dirty. I live in Gainesville, but I have to leave town to find a decent Ihop. read more

IHOP - Dirty glasses - Breakfast & Brunch Near Me - Gainesville, Virginia

best ihop Ive been to jp is very helpful as well the food taste great and the employees are very friendly

This place has gone downhill so bad. Every employee barely speaks English. Half the time you order food it comes out wrong because of the language barrier and bad cooks. There's only two waitresses worth their weight. Order eggs lightly scrambled and they come out hard with water dumped on top. Order crepes and get pancakes. It's sad, this is the only place for breakfast in this town. read more

If I could give negative stars I would. This was the worst ihop I've ever been to honestly, primarily due to food quality and price. We didn't even finish our food it was just.....not like ihop used to be. Food was barely warm when it got served so a few bites in we didn't even want to finish. Bill was around $85 for one adult and four kids who couldn't even finish their food. read more

IHOP - Kids meals - Breakfast & Brunch Near Me - Gainesville, Virginia

Horrible experience! We were seated in Angela's section. She was very rude and dismissive. When we arrived to the restaurant it was pretty empty. But she took our order and disappeared for a long time. We observed our food sitting in the window for some time. When she finally reappeared and brought our door out EVERYTHING was cold as well as over cooked. I waited to let our server Angela know but she did not return. As I looked over to the kitchen I saw a gentleman helping with orders and assumed he was a manager, but he let me know there was no manager on duty. I then asked who I could speak to about getting our food reordered. While I was talking to another gentleman, Angela walked up asking what I needed. I let her know our food was cold and we could not find her. She instantly got nasty. Saying we weren't looking for her then started speaking Spanish to an older lady who helped us. Saying we didn't look for her but the lady let her know she actually looked for her. The gentleman told us not to worry and resubmitted our entire parties order. I returned to my table. As we waited u saw our order in the window and because u Yelp I began to snap a picture as I snapped my picture I saw Angela or server look at the window and continue walking we waited a few more minutes. We then left. What a total disaster and how do you find it ok to treat patrons like crap then argue with them. The restaurant seemed clean but the service was trash! Bathrooms were also clean. read more

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I haven't been to this ihop on several years because the last time we went was for my son's birthday and the service was horrible. I should have known when the majority of tables had dirty dishes on them (which remained the entire time we were there). Our food took a long time to come out despite it not being busy and then to get the bill, we had to walk around to find someone as we had waited 20 minutes. Everyone was just in the kitchen talking. I got a $10 off coupon in the mail so we tried to go today but they had a sign on the door that they could only accept cash so we couldn't go. read more

Great service and good food! It was very clean and the service was great. The freshly squeezed orange juice was delicious

Not sure why this place has bad reviews. I went this morning and it was amazing! They have fresh squeezed OJ and our server was polite and prompt. Will definitely be back! read more

Clean store. The burgers and chicken tenders were great. The service was meh. Very slow and they forgot our drinks. But the place was fairly busy because it was midnight after a concert and was one of the only places open. read more

IHOP - Bacon burger - Breakfast & Brunch Near Me - Gainesville, Virginia

Just left there. Was at a meeting 1030 drove 21 min, waited maybe 5 for a table, now to get waited on????? In your dreams, got coffee, no silverware, had to go get it. Took order by a nose ringed girl, never saw her again. Got manager she went to wrong table to talk to us, walked out at noon to never go back. Clean up your act IHop. sadly wont matter because a great spot for travelers. You've gone way down hill. read more

Seems understaffed. Hair in food (looked like a facial hair, or.... worse. gross). Food is okay dokay though, just like any IHOP I've ever been to. read more

Terrible food and terrible service 80% of the time you come, doesn't matter if they are slow as a snail or packed the food always disappoints and the young staff members walk around like they have no clue what's going on. Then the older staff walks around like they hate their lives and their jobs. Ihop could definitely use some more joy and competent staff read more

Better than the average IHOP for service, although I will say the service varies more than it should. If you can, request to sit in the back left area of the restaurant, especially on a weekday. This is where they usually put larger groups and parties, so it's a bit noisier but the service is faster and friendlier. We were seated back there for my sons birthday recently and the waitress went out of her way to make sure to keep his all-you-can-eat pancakes coming. The entire waitstaff also came out to sing a special birthday song and present him with an ice cream sundae (which he also polished off). It really made for a special special start to his day. We returned a few days later, were seated in the front area and received indifferent service, wrong order, food served barely warm (sent back and they made it over) having to ask for everything (including water and pancake refills). The quality of the food is still solid, and the price is right, but I do wish they could provide consistently good service. Yet another visit (on the free short stacks of pancakes day) and we were again at the back and received excellent service. Lesson learned! We will ask to be seated in the rear area whenever possible. Overall, this is still one of the better IHOP locations I've been to. If you're looking to feed your family a good hearty breakfast you can't go wrong with IHOP and their bottomless pancakes. read more

IHOP - Entrance - Breakfast & Brunch Near Me - Gainesville, Virginia

I have never dined in before here, so I can't speak on some of the negative reviews. I have only gotten meals to-go, but have had all good experiences so far. The estimated ready times were all accurate and the staff were all very nice. We ordered the family meal recently and it was a very nice portion of food for the price! The food was typical for your average IHOP. nothing overly amazing, but still good. The quantity was more than enough, and the bacon and homefries are my favorites. The food was warm and satisfying. read more

IHOP - Breakfast & Brunch Near Me - Gainesville, Virginia

Very sub-par experience at this ihop. - DO NOT use Yelp waitlist here. I've successfully used Yelp waitlist at other places. This ihop has Yelp waitlist as an option (which I used) but it was not honored. - We were a party of 5. The waitress messed up 3 orders. (She completely botched 1 order, gave incorrect sides for another, and forgot the other order). She was nice, but the food was definitely not correct (note: we didn't have any "unique" orders, all orders were all straight off the menu) - I asked for hot sauce, and got it 10+ min later when my food already cooled down. I asked for extra napkins, that came 10-15+ min later. The food was regular ihop delicious, but the customer service was definitely lacking. read more

Don't know the name of the man who just served me but he was extremely rude and unprofessional. After casually mentioning to our waiter that the sausage was undercooked he then sulked off and came back with our bill. We then paid, it came out to $35 and we gave him a $50 to ensure a much larger tip then he deserved he gave us a $5 and a $10 back. We then tipped him $3 in quarters as that was all we had other than the larger bills (he then in front of me) PUT MY QUARTERS IN THE GLASS OF WATER LIKE THEY WERE TRASH. Let me just say IF I return to this Ihop I will definitely be requesting that he not be my server. read more

Just not good! The food was room temp and dry. My son's two by two actually looked like plastic food on a plate. The eggs were fried hard when he ordered over medium. My omelette was dry and tasteless. The cheese wasn't even melted. The bits of steak literally looked like it was from a vacuum sealed package and sprinkled on top. No moisture at all! My son's burger looked fake and wasn't even warm. My daughter got the Nashville hot chicken melt, not good! The fries were crunchy but the inside was dry. Even the pancakes were suffering which surprised me because that is one thing I've always enjoyed at IHOP but not now. The service was ok but the waiter needs some personality and more service training as we had to flag him down for refills or anything else we needed. It wasn't crowded so the service definitely should have been better. We sat in the back and the door to come in for take out allowed lots of cold air in, way too cold back there. One perk was my son got free pancakes for his B Day but I at first I was confused because we didn't order any for him. When we asked the waiter said it's his b day that's why they are free. Funny thing is when my son told him he didn't say happy birthday so that why we didn't know. I probably won't go back to that one anytime soon or if at all. read more

Terrible service please avoid specially for Sehri. I ordered a veggie omelette and took them hour and a half to bring out a pesto omelets with egg white. We sent it back specificying that we order garden omelets and if it's not on the menu we will take spinach and mushroom. Took half an hour and wrong order again. Avoid this place at all costs read more

Ordered 2 Rise n Shine breakfast. The hash browns were dry and hard to chew and my biscuit was a hard hockey puck!

This I Hop advertises itself as being open 24 hours but they regularly close early due to staffing issues. I strongly recommend not counting on this I hop to be open at night read more

First time at this ihop and the service was good, the food was amazing the blueberry pancakes were delicious it was very busy that was a good sign. The place was clean . We definitely coming back. The food was good I forgot to take pictures lol . read more

IHOP Gainesville catered breakfast for 100. The manager was so helpful in the planning & ordering. The pick up process was smooth and on time. The food was delicious and we will definitely be using them again! read more

HALIE who claims to be a manager happened to answer the phone when I called for a pick up order. As I was ordering I asked a few questions about making changes to an omelet, she actually interrupted me and angrily said "ok I'm not doing this" and proceeded to drop the phone as she told to another employee to "handle the call". Extremely rude and unprofessional. I will be coming in the morning to complain to a higher up. Hope she gets fired for acting so unhinged. read more

Quick to refill your coffee. Fast service. Nicely built barriers between the booth for COVID safety. Fastest food service after order to table I've ever experienced. read more

IHOP - Barrier built - Breakfast & Brunch Near Me - Gainesville, Virginia

I had breakfast here today for the first time. The place was VERY busy. However, I managed to get lucky and scored a table for one in about 5 minutes. I ordered the Sausage Gravy and Biscuits, which also comes with two sausage patties, two eggs, and hash browns. I also ordered coffee and a glass of water. I have no idea what was going on with my server Ryan. He was a young guy, and very polite. But it took about 15 minutes before my coffee and water showed up. He must have realized he had screwed up because he suddenly appeared with my beverages and apologized profusely for the wait. It must have been about 25 minutes before I received my order - it seems like that is a bit of a wait - but I will say that the place was busy and a rocking. When my food finally arrived - the Sausage Gravy could have been a bit hotter temperature-wise - made me wonder how long it had been sitting on the counter - waiting for someone to deliver it. The potatoes and eggs were find temp-wise. All of the food was very tasty. The service was lacking, however. 4 stars for the food, 2 stars for the service. read more

IHOP - Breakfast & Brunch Near Me - Gainesville, Virginia

This is a great location. They have a new manager and his impact is being felt. Prior to his arrival the employees would be confused and seem overwhelmed when checking in a lot of people on busy weekend mornings. However, that never deterred the employees from taking care of the needs of the customer as they are genuinely interested in providing you with a good experience. With the new manager on board, they have reopened their electronic check in service so that they can notify you when your table is ready via text message which is helpful when it is busy. One word of caution though, they rely too heavily on that system and expect patrons to pay attention to their phones. They will not readily call out your name like at most locations, so this would be the one thing I would "complain" about. My wife and I were letting my three year old watch tv on her cell phone so we did not know that we received a text message saying that our table was ready. I had to borrow the phone from my three year old to look for the text message, luckily we were only three minutes late on reacting to the text message. Had they just called our name, we would not have had this problem. This place is not without its challenges, sometimes the wait staff forgets small things that ordered, e.g. a side of sour cream, or sometimes they are slow to bus tables which can back up the waiting time, but overall the people mean well, the manager cares, and the food is always good. It is a typical ihop so don't expect anything special, but you will get good service from genuinely good people that work there. read more

IHOP - Breakfast & Brunch Near Me - Gainesville, Virginia

If you want to wait 20 minutes and never have a waited walk up to your table this is the place to be

Not quite sure what happened tonight but arrived at 8pm walked in with my son and waited 10 minutes to be greeted. Several people were working and there was only 3 tables seated getting service. Figured they would be happy to have another customer but I never even got a " Hey we will be with you in a few minutes" nothing just ignored. SO we left and went to Outback around the corner. read more

Terrible service. Everyone had a bad attitude, down to the busboy. Definitely will not revisit.

The hours ( which were updated five days ago) said they offered 24 hours dine in, take out, curbside, delivery (with local services). So we get off the highway to finally get some food and no dine in after 12am. But you have to come in to get turned away even with the lobby full and customers sitting to eat. We are from out of state.... read more

Stood in line for ten minutes. Front reception completely abandoned. Finally got a waitress to grab a so-called manager who gave me attitude and walked away. So we did, too. This is the kind of terrible service that transcends COVID times and merits rebuke. The silver lining is that we discovered Rockwood next door, who earned our patronage. Gainesville IHOP is a total train wreck. Avoid. read more

Of all of my years of coming to this ihop this was the worst. They did clean the tables or the floor. I took 30 minutes for us to get service. My grits tasted like creamy water no amount of salt and pepper could fix it. My milk shake was warm, the pancakes were ice cold, the service was terrible but it wasn't good either. If there front of house was that deity I don't want to know what there back of house looked like, and when we first got there they didn't have any sliver wear raped so we had to get plastic but when my husband got his food it was so hot that the plastic melted. That was problay the only decent thing but today's experience!! read more

I went in with my mom and I ordered the grinch mint hot chocolate because it looked good in the picture when it showed up it had blue whipped cream on it and they were out of hearts and it tasted horrible. Then I ordered the grinch pancakes trying to stick to the grinch theme and when I got them the whipped cream again was blue and the icing was thin and clear, the pancakes tasted like food dye and artificial. I will not be ordering that again. The table was sticky and my cup had lipstick marks on it! My mom and I both felt sick after leaving. I will not be going back anytime soon! read more

IHOP - Breakfast & Brunch Near Me - Gainesville, Virginia

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After a few try's here I mean it this time when I say NEVER AGAIN. This time I waited 20 minutes to place my order, gave up and left. Worst customer service ever. read more

Worst restaurant experience ever. Diarrhea all over one of the toilets wasn't cleaned up the whole time we were there, even though I told a waitress about it when I took my kids to the bathroom when we got there. No one came to our table to get an order for 15 minutes--had to go ask for a waitress. Wait staff was walking in and out of the side door, on their phones, gossiping with each other, not dressed for work, and dropped/broke a full plate of food. All of the wait staff should be fired. read more

Tasteless food served cold I find myself in an IHOP every three or four years. That's enough to remind me why I haven't been there for three or four years. This time, I was with a group of people who saw it as the only choice and I went along. I'll say up front that the service was reasonably prompt and the servers nicely nice. The food, not so much. There were eight of us and NOBODY finished their meals. I will allow that IHOP does serve up generous portions and still, this is Amerika (imagine the "k" backwards) where we are taught to clean our plates. And regarding the generousness, most entries come with a side order of pancakes and the ones we received needed to be sent back because they arrived at our table cold. I'm not talking about warm, tepid, or even cool... they were COLD. Interestingly, the plates they were on were hot. I would hate to imagine the kitchen process that allowed that to happen. For me, a 2-star rating means I will never return on my own, at least not in this decade, and recommend alternatives if others suggest it. read more

IHOP - The eggs were tasteless and the ham chunks uncooked. The pancakes were cold and needed to be sent back. - Breakfast & Brunch Near Me - Gainesville, Virginia