Horrible service, I ordered 20 minutes ago and they're still on their phone ignoring me and my order this is unacceptable read more

ICICLES - I ordered 20 minutes ago and the workers just ignored me and just on their phones messing around, really horrible service - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Staff were polite and welcoming. Ambiance was colorful and upbeat. Food was creative, rolled ice cream looked great and tasted fresh. Value was fair for the size. read more

Honestly, this place was really good. I loved the Nutella ice cream, especially the way they freeze it and roll it right in front of you it's fun to watch and tastes even better. It was about $14-$15, but I think it was worth it for the quality. Delicious, natural flavor that I'd definitely come back for. read more

For sure it's all about the hype! Love that this are open until 11pm $11.50 a bowl Have. Cute outdoor seating and bench inside to wait for your rolls They have a large flavor selection of ice cream rolls and an option of unlimited toppings Came on a Sunday night at 9pm, place was packed. Took 5 minutes to order and 20 minutes to make the rolls They have 3 stations where they make the rolls and call you up for your toppings read more

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Hector had such amazing energy/service! He was so nice from the time you walk in the door through ordering too! They have become such a great San Jose staple! Highly recommend checking them out! read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Finally got a chance to come back to Icicles after 3 years! I used to love coming here as a teen, then eating my ice cream while shopping in the local stores. I stopped by last week and there was no one in the store. There were no customers and no one at the register, so I was a bit confused. The lights were dim too, so I thought the store might've been closed but unlocked? After a few minutes a worker came out from the back and took my order. I ordered the ube rolled ice cream with a TON of toppings. I love the fresh strawberries and bananas, it just goes so well with any flavor. The ice cream tasted great, just as I remember! The cheesecake bites are great toppings as well! I've always liked how they never skimp out on toppings at Icicles. Overall, the ice cream is still great and I got to relive my childhood shopping in Willow Glen while eating rolled ice cream. read more

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mine & my friends favorite ice cream spot! abel is always quick with our orders and it's always perfection ! icicles will always be our #1 spot for a late night sweet treat (plus the music choice is top tier in my opinion)! definitely recommend stopping by and giving it a try :) read more

Went to get Boba. The make your own tea machines were broken. Only one type of tea available. When I told the person behind the counter he said he doesn't work at this store. He was doing the work a minute before. I told him he should have signs out before we pay for it. He pointed to the other two workers who were on their phones, they didn't even look up. Not going back there again. read more

Man this place is super packed! The place is small but definitely decorated super trendy. The place provides unlimited toppings as it should. I am a bit disappointed by the huge increase in price. I would def go once in the while for that reason, but the unlimited toppings helped me feel less guilty for such a lofty prices dessert. read more

ICICLES - Menu - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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HECTOR was pretty cool with me and helped me u destined the menu and i must say he did a good job read more

ICICLES - Oreo Blast and Strawberry Fantasy - Ice Cream & Frozen Yogurt Near Me - San Jose, California

My girlfriend visited San Jose and wanted to get some ice cream. I haven't been here in a while but decided to take her here because of the cool rolled ice cream concept. I came during the weekday, and it wasn't busy at all, which was surprising. (Usually a long line) I ordered Strawberry fantasy ($11.95), with graham crackers and condensed milk. The graham crackers give the ice cream a crunchy texture which I enjoy. You can also get unlimited topping! I got condensed milk (a must), mochi, strawberries, bananas, and sprinkles. Good ice cream but is quite expensive. The last time I remember, the employees called your name so you could watch them make your ice cream. I was bummed because my girlfriend couldn't watch them roll her ice cream, maybe because of COVID restrictions. Good ice cream but is quite expensive. read more

ICICLES - Strawberry Fantasy (left), Cereal Killer (right) - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Fire asf ice cream was delicious and they let my friend roll her own ice cream and gave us another free ice cream 10/10 service

Hector was so nice and welcoming to the store. I highly recommend this location of Icicles!! Thank you for an amazing visit. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I went to this location while visiting family in San Jose. We ordered 2 rolled ice cream and I tried the DIY boba. There was 1 person working so it was about 15mins before we got our order. The DIY boba station was outside which was fun to try but much more expensive than other places. Overall I thought it was a fun place to try. read more

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Dont know why "butterface" is advertised as COOKIE BUTTER with no cookie butter,watched dude only add the graham crackers... thats not... cookie butter? I know it says its both but the entire reason i got it was for the cookie butter flavor. Employees act like they dont even want to look at you and half the stuff isnt even available.. read more

ICICLES - Butterface - Ice Cream & Frozen Yogurt Near Me - San Jose, California

12.99 for a cup of ice cream? Did they forget my gold flake?! I'm willing to pay premium for a premium product, but our order did not deliver. Add-ons (mix-ins) seem to be a total rip -- a tiny sprinkle of nuts and a single marshmallow -- but at least toppings are free. I guess it could be worth it if you went nuts on that, but we were looking for ice cream, not a bowl of fruits and candy. People already complain the Cold Stone is expensive but it's cheaper and more satisfying in my opinion. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I frequent this Icicles location a little too much, as I elaborated upon in my earlier review. I spent some time out of state and recently came back, so it was my first time visiting in a while. It's so strange to bring someone with you to a place that has changed so much since you first remember it. There's now a self ordering kiosk in front of the cash register, a new automated boba machine that's about to be unveiled if it hasn't already been, and some new faces that I don't remember seeing before. Some things don't change though, and that includes the $1 off Yelp promotion. I'm not a fan of flavor mixture especially with ice cream where everything becomes homogenous after melting, but I love getting the teas me because I'm a big fan of both matcha and Thai tea. The staff here have always been accommodating of my request to have the two flavors separated, first as three rolls each in the same cup and then one day becoming three rolls each in two separate cups. I'm also a big fan of fresh fruit with my ice cream and have never gotten pushback when asking for just a little bit more strawberry or banana. Do know what you want for toppings and tell your ice cream maker all at once so that they can keep the line moving, nothing worse than waiting on someone who can't make up their mind. read more

We LOVE Icicles! My bf and I stopped by during the heat wave craving delicious frozen treats and we were so happy with our amazing ice cream choices! I ordered the Rock-n-Roll and my bf got the Yay for Coco. Highly recommend the Rock-n-Roll selection for anyone who loves classic Rocky Road as it features the same ingredients of vanilla, marshmallow, almonds, and chocolate. I also added crushed Oreos and a yummy roasted marshmallow to top it off and achieve the ultimate #IceCreamPerfection! lol. My bf prefers more plain options so the Yay for Coco was perfect for him. It tasted like vanilla custard with a small hint of Coconut and he topped it off with whip cream to add some "flair". Our order was made super fast and we enjoyed watching the ice cream making process. The ice cream here tastes amazing you can definitely taste the QUALITY in every bite. Also they give you such a large portion, it definitely makes you FULL fast. lol. The ice cream here is made with very high quality ingredients and we love that we get to watch our ice cream be made in right front of us! It really makes it so much more fun and interesting to watch. (: I also love how they have such a large selection of ice creams to choose from, including non-dairy options (which I am dying to try soon! lol.) This location is very clean, organized, and chilly inside which is perfect for summer days! When we visited they had a really great playlist going of chill/good vibes music when we stopped by. (: I find the colorful outdoor tables so cute and aesthetic also! I really like how the seating area outdoors was clean too. My only complaint would be that we had to place our order on a tablet, which I always find so icky/cringey! (aka unsanitary) I wish we could've given our order directly to the employees like we used to before (not sure when they switched to tablet.) Tablets are so impersonal and take away from the experience for sure. Also! We were never greeted nor spoken to by the employees at all, except to call out our order. It would've been nice to at least receive a "Welcome!" so customer service could be improved for sure but the workers definitely DO work hard and the ice cream quality speaks for itself. So I still love Icicles! lol. For any newbies the ice cream at Icicles is a bit on the pricey side but for the service you receive, the high quality delicious ingredients, yummy large quantities, and obviously some very hard working employees. It's definitely worth it! Will be back soon. :) read more

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3.5 out of 5 stars! I was craving ice cream after the gym and decided I wanted to swing by Icicles to grab some! This was my first time at this establishment. I ended up parking behind the CVS near the ice cream shop which was fine! When I entered, it was not that busy, but I was not greeted by any of the employees and just got stares. I didn't feel welcomed there, but I did not let that finish my experience. I didn't know how I should order, but immediately learned that I needed to order at the kiosk where I saw other guests were ordering. I liked how the menu was expansive and I had the possibility of adding unlimited toppings with no additional cost. I decided to order the Oreo Blast with rainbow sprinkles and brownie bites! My ice cream came out pretty quickly and overall the ice cream was great! The price of the rolled ice cream was around $12.50 which I found a little steep, but I received a lot of rolled ice cream for what I ordered. I also liked how there was outside seating specifically for Icicles customers. I'd say there was probably around 6-8 tables at the ice cream shop. I'll definitely visit this place again and will provide an updated review once I do! read more

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Took our girls (7 & 10) to Icicles for a treat. The girls had the All Fudged Up & Bae-sic and I had the Bravocado. The girls were really into watching their ice cream being rolled. You get a lot of ice cream but you should since it's $12.50. You get unlimited toppings which is a plus. The shop is not very big inside but there's some additional seating outside. Overall the experience was good and I could see us going back again. read more

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The workers here were so friendly! I came by and it wasn't too crowded on a rainy Saturday. Ordered my usual which is an Oreo Blast. I love that the toppings are unlimited! I usually get Oreo blast with condensed milk, cheesecake bites, and mochi on top. Although prices have raised, I still find it worth it and all of the locations I've been to are great! read more

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Was really excited to try this when rolled ice cream first came to Sj! (Pre Covid) Service: 4/5, Very patient and helpful, although it was busy. ~Ice cream~ Mai thai: 3/5, A bit too sweet and the lychee topping syrup made it even sweeter so it was disappointing. I also wasn't a fan of the mochi although it was pretty. Overall, it was super sugary. Strawberry fantasy: My cousin actually got this but I didn't try it. read more

ICICLES - thai tea, strawberry - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I came to Icicles lost and confused, but an employee came to the rescue. Ben recommended many great flavors, and ended up helping me choose a flavor that fit what I wanted. The Oreo Blast tasted amazing, and Ben's service will make me come back again. I highly recommend read more

very good customer service and welcoming everytime. my ice cream tasted delicious scrumptious yes read more

ICICLES - very good customer service and welcoming everytime. my ice cream tasted delicious scrumptious yes - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I've attempted to come three times in the past month around 12:30-12:40am. Their employees always say, they're "closed" while other people are still waiting for their icicle. This last time, the employee clearly approaches to us right when I'm about to open the door saying, we're closed with attitude when their website shows they close, at 1am. False timing for people to think they close at 1am when they keep closing 20 - 30mins early. Waste of time driving from far. read more

Tasty tasty tasty! We came in here on a cold Monday night so it was obviously empty. But my taste buds don't care if it's cold, I wanted ice cream! We got the peanut butter/banana combo with brownies and oreo on top. This was my first icicles experience, and it was DEEEElicious. I shared mine and wish I had one on my own, but was the right thing to do (lol). Next time I would definitely get more toppings since it's included in the price. Only downside is $12/cup. I get goods & labor increases, but man that's steep! read more

Tried their new Marshmallow Bombfire ice cream and it did not disappoint. Marshmallow is toasted right before your eyes with iron man's hand=Awesomeness! Not overly sweet-just right! My 6 year old loved the ice cream and the show! Will be back for more. read more

*NOTICE: This place takes CARD ONLY since they take orders on Kiosk now so do not come in expecting to pay with cash! 3.5 / 5 stars This location is right next to CVS and the parking here is a little confusing. The roads are narrow since you're in Downtown Willow Glen and you're in residential areas! This isn't my first time at Icicles since I did last visit this location in 2022, but things have definitely changed! I used to be able to order with an employee but today I noticed that it's Kiosk only. There's a wide selection of options to choose from and you can have lots of add-ons for your order! You can add extra toppings on top of your ice cream for free but mixing it in with the ice cream costs a little extra. I ordered the Girls Just Wanna Have Flan with Nutella and Oreo chucks mixed in and condensed milk and mochi on top. I'd say it was pretty creamy and it satisfied my ice cream cravings but for about $13, it's pretty expensive compared to other rolled ice cream places I've tried. But hey, this is Icicles! I'd come back only if I'm in the area! read more

Staff was really nice. A bit on the pricey side for what it is. Self serve boba machine is now $5. We came here because we had seen and read previous reviews saying it was $2. The options on the machine are mostly jellies and not actual boba. All the drink options are teas so it was a no go for our young kids. Bummer! read more

This ice cream place was a fantastic time with family members. The ice cream was great. Service was phenomenal. Not to mention the experience read more

These boys are amazing workers with polite manners, but they need HELP!! Store manager or owner there should be more workers during night shifts. Waiting almost an hour for my ice cream RIDICULOUS. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Jose, California

My guy brought me here after hundreds of times we've passed by this place. It's always crowded so we never thought about visiting. We ordered 2 milkshakes. Not bad. Not fancy and besides the mason jar you get to bring, the shake is forgettable. Service was okay. Unless I don't have much choice I'm not sure I'm coming back. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - San Jose, California

$12.50 for ice cream folks. Twelve dollars and fifty cents for a bowl of ice cream. And tips are requested. read more

Its alright. Expensive! $54 for 4 people. Complaint- staff should really wear hair nets. They are looking down while making the icecream. Hair could fall into our desert. no inside dining. outside dining only read more

ICICLES - front entrance - Ice Cream & Frozen Yogurt Near Me - San Jose, California

When I first moved to San Jose, Icicles was always recommended to me. Although the rolled ice cream hype has died down these past couple of years, there is still a small line that builds up outside of Icicles. A little pricey for what you get, but still a nice treat for the summertime heat. For this visit, I decided to give their boba a try. After waiting in line for 10 minutes, I walk inside where it's very noisy. I could barely hear the cashier half the time and I don't think she could hear me very well either. I felt so bad that it was so noisy inside, but it wasn't the cashier's fault. She ended up getting my order wrong. I wanted a 1/2 gallon of Mango Oolong, but I ended up with a 1/2 gallon of Oolong Milk Tea. Even if it wasn't my order, it was still delicious and I found it funny that one of the staff members handed me a SINGLE straw for the whole 1/2 gallon. Funny that he assumed that I would be finishing the drink myself. (I did end up drinking it myself though LOL) read more

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We ordered #20 ~ cheesecake with condense milk, Nutella with condense milk and a self made boba drink. The cheesecake was too dense. I felt like I was eating straight up cheesecake with milk. I love cheesecake but I wish it tasted more like ice cream. The Nutella one was good. It tasted like ice cream with nutella and banana - pretty yummy. The $8 self made boba drink wasn't worth it. I didn't do a good job. I had some boba, strawberry jelly and mango jelly with mango syrup and jasmine milk tea. But it didn't taste very good. read more

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This is the first time I've had rolled ice cream in over 4 years! Crazy to believe, but it's true. Decided to stop by Icicles to give it a try! This is my second time, the first time was at their SF location. TeasMe ($13.50) Includes matcha and thai tea rolled ice cream with whipped cream and cheesecake bites! I love matcha and thai tea, so why not order a combination of both? I felt as if I could taste the thai tea more than the matcha. I wasn't a huge fan of this flavor, I think ordering it separately as matcha and one as thai tea would've tasted better. I did like how creamy it was and the cheesecake bites were delicious! Other items pictured: Baesic ($13.50) Includes custard vanilla and various toppings! Overall, I do like Icicles, but next time I'd probably order something more fruity from their dairy free menu! I think my rolls would have tasted better if it was just one flavor and not both meshed together. Still great for rolled ice cream and I like that they have a huge variety of toppings and drizzles! read more

ICICLES - Teas Me - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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it's open late - nothing further to add that outweighs this as late night options in south bay are limited

I came here on a Wednesday afternoon where there were 2 parties in front of me and I literally waited 20 mins to just get my order taken. This location is ran by teens who don't even acknowledge you until you reach the cashier. I understand that they were probably overwhelmed with the amount of orders they had to process but there were only 2-3 other parties already waiting for their orders with 2 workers making the ice cream rolls. However, it would be nice to have the bare minimum of professionalism or welcomeness. They didn't even acknowledge the wait time or warn us that the wait would be a while. I had to ask for a refund because I had somewhere to go by the time they were making my order and I wouldn't be able to eat it on the go, which was almost ~40 mins from the time I got there. I would suggest to just go to another ice cream place near by or their other locations. read more

So delicious! I got the nutella banana icicles and topped with cheesecake and whipped cream...roasted marshmallow. It was so creamy and I loved the blend of the nutella and banana. It wasn't too overpowering of either flavor. It was perfect! It's very fun to watch them make it. I was a bit afraid it would not be "enough" lol to fulfill my craving. It was also creamy and this was great because I've had rolled ice cream that has been very icy before. This hit the spot and staff were very nice. read more

ICICLES - Delicious Nutella and banana! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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