I'm excited to have a spot to grab a Dubai Pistachio Chocolate Bar! But keep in mind the day and time you visit...
I first saw this place on Instagram. Some other foodies and Yelp Elites were posting about it but I decided to wait before visiting immediately. A few weeks later I saw this place again on TikTok. I wanted to wait longer to try it out, but I figured I better try them out sooner than later. I noticed that new places usually open for a few weeks, read feedback, and then close for a bit to revamp things.
When we went to the plaza, we could already see from the street that there was a long line that was going out the door, so one person went in line while I went to park the car. After walking in, we noticed there were not only a lot of people in line but there were also a lot of people just waiting around inside and outside waiting for their orders. This made us a little nervous since we had no idea how long the wait would have been.
We ordered a Cookie Butter Chocolate Bar (they ran out of the Pistachio Chocolate Bars), a Dubai Chocolate Strawberry Cup, a Hot Turkish Coffee, Brownie Bites, and a Brownie Ice Cream Cup. Now was the time we had to wait. We ended up having to wait outside because inside was so packed and crowded. And unfortunately, it was a cold night to be waiting outside, but we had nowhere else to wait. We were thinking of waiting in the car, but they were calling out names when orders were ready so we had no choice but to wait outside in front.
As we were waiting outside, we were observing the workers and wondering why orders were taking so long to come out. Here are some things we noticed:
1) With the Dubai Chocolate Strawberry Cup being the most popular item, of course, it was the main item that was coming out. The issue was that they would run out of strawberries pretty fast after putting the orders together. They had a large bucket of strawberries that would run out fast and it looks like the issue was that someone needed to cut the strawberries every time they would run out. OUR SUGGESTION would be for them to have the strawberries already cut at least a few hours before. If not, then they should have 1 person designated to cut strawberries WHILE orders are being fulfilled.
2) They only had 1 order fulfillment screen. So when workers are trying to look at orders, they seem to have a hard time getting to the screen since ALL workers need to look at the same small screen.
3) It seems like the prep area is only in the front and it looked like the workers were continuously bumping into each other or squeezing in between their coworkers to get what they needed to fulfill orders. OUR SUGGESTION would be for some of the prep areas to be in the back so not all the workers are congested in 1 area.
4) We understand that this place is still new so they may not have all the resources to implement suggestions or accommodations, but OUR SUGGESTION that we think would be helpful would be for orders to be linked to customer phone numbers so customers can wait in their cars and not have to wait outside when there's no room inside.
In total, we waited about 50 minutes for our order. The Cookie Butter Chocolate Bar was just okay. I was hoping to get the Pistachio Chocolate Bar, but I'll try to get it another day when they have more. The coffee was just okay, it seemed to be missing sugar. Brownie Bites were good and Brownie Ice Cream Cup was good as well. With the Dubai Strawberry Chocolate Cup, it was also good but I feel like they could've added more chocolate and I wished they layered the strawberries and pistachio/knafeh cream. It seemed like it was only on the top and not in the middle or bottom. I think something that would be cool is if you could choose the type of chocolate! For example, choosing milk chocolate, dark chocolate, or white chocolate.
Overall, we weren't extremely impressed, especially with how much we paid and how long we waited. I'm hoping to come back after a few months when things have improved and the hype has calmed down. But I'm glad that we visited early because I did see on social media that they ran out of pistachio cream so they were unable to sell the strawberry cups. read more