I haven't had Cold Stone's ice cream for probably almost a decade. I've been on an ice cream and cheesecake binge lately, so I remembered Cold Stone's had the cheesecake fantasy ice cream flavor. We came here on a weekday night and it wasn't busy (probably because it's colder now). Ordering was quick and easy. My cheesecake fantasy was good, it wasn't overwhelmingly sweet which I liked and enjoyed. My fiancé got a milkshake. I'm considering trying the other flavors in the future. read more

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We had placed a custom order for our child's birthday two days in advance, but unfortunately there was an error and somehow our order was not accommodated. However, Pawan contacted us the morning of our event and was very apologetic and was able to cater to our needs. We were able to use a similar cake and she decorated it exactly how we ordered it. She even hand delivered it in person at no extra fee and made sure we were happy with the result. Thank you so much, Pawan. We will definitely be ordering from Cold Stone again. I would just call 24 hours before to confirm the order. read more

Cold Stone Creamery - Custom Birthday Cake - White frosting, no toppings, sprinkle on the sides, red writing. - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I love coldstone but they need to work it out. I got here at 11:05 when they open at 11. Some girl came running in. I had a pick up order for 11am. It says its "made fresh for you" but she said to just give her time to decorate it. So clearly not made fresh other than the decor. They should have people come in earlier than opening time. I didnt even get my cake until 11:25 Not only that but the cake looked so bad. I don't even know what took her so long to do. She offered me ice cream, but I'm honestly so disappointed that I lost my appetite. The only thing that would make this better is literally a full refund because this was a horrible experience. read more

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Creamy and delicious. Expensive but that's what you expect. Place is cozy, and service was welcoming. Convenient read more

Cold Stone Creamery - Vanilla Lite Ice Cream - Sample - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Ordered a custom cake here and the staff remembered me when I came to pick it up. Cake was great and everyone loved it. Highly recommend for custom ice cream cake orders. read more

Usually I love Cold Stone but my recent experience was disappointing. I ordered a birthday cake via Cold Stones online and received an email confirmation. The day of pick up (and 30 minutes after the scheduled pick up time) I had not heard from the store so I gave them a call. After speaking with two people I was told my order was never received but to come down to talk to a manager. Luckily my order was found but the bottom of the cake looked like it was missing a section or at least very uneven. The cakes itself had great flavor and the staff were nice enough read more

Cold Stone Creamery - Chocolate Devotion Cake - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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I got a small kids scoop of their banana pudding ice cream. To be honest even for a kids scoop it was a little small in size for it being $5. I also am pretty sure a mix in was included and an option, but I was never given any option for it and was just handed the cup. When there's a line, it always take forever since half the time they are doing the manual mix ins. They have a variety of scoops, milkshakes, and cakes. I've found that their selection is almost too plain and I don't have much to choose from compared to most scoop shops around. read more

Cold Stone Creamery - Flavors & menu - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I saw that this is a new Cold Stone location and I hadn't been in a long time, so I decided to check it out. There's no sample limit, shout out to Angel who was patient and generous with my sampling. I tried these flavors: Cheesecake - I wish it was more sour, but it was yummy Cake batter - quite sweet Cinnamon roll - pretty cinnamon tasting, it doesn't have any actual cinnamon roll though Sweet cream - less sweet than I thought it'd be, it's good if you just really love the taste of dairy Mango - pretty good Pistachio - also pretty good, it's vibrantly green but mostly tasted like pistachio-flavored sweets typically do. The bathroom was out of order. There are some tables if you prefer to sit indoors. I ended up getting sweet cream and cheesecake, like it size, with chocolate shavings as my one free mix-in. The ice cream was pretty good and didn't melt too quickly, thankfully. The main reason I'm not giving it 5 stars is that a "like it" size is now $6.99!! It's ridiculous how much the cost of Cold Stone has gone up. But at least Angel stacked the ice cream past top of the cup, and "like it" seems to be bigger than the smallest size I've seen at some other ice cream shops. read more

Cold Stone Creamery - Like it - sweet cream and cheesecake with chocolate shavings - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Ice cream was so good Edwin was super nice guy and was patient with my kiddos orders. Thx I would definitely recommend this location. read more

Awesome staff, clean environment, can get yummy ice cream, chilled shakes, or decorative cake from!! read more

Cold Stone Creamery - Awesome place to get ice cream or cake from, awesome staff, and always a clean environment - Ice Cream & Frozen Yogurt Near Me - San Jose, California

We walked in today and were hit by a foul smell. We planned on enjoying our ice cream there initially but decided to eat it in the car. Not sure how staff were able to work through that. They do not have the fudge truffle flavor. I didn't understand if they were out or if they do not carry it. The employee helping us was helping another, so she was distracted. The guy (must be newly hired) did not greet me but was asking who was next so he can help. I didn't say anything, just waited for Dana to help w/ Gavin's creation before I ordered mine. Good ice cream. I prefer this over Baskin Robbin's but I don't think we will return. Parking can be a hit or miss depending on what time you go. read more

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Came by to check out cold stone this past sunday with my sister. We had a bogo coupon from the mail! By the way, it is only in the love it size, and not the like it size. Also valid on signature creations only! I got the coffee flavor mixed with peanut butter and it was ok. I am not a huge peanut butter fan like that but saved the ice cream for home. The right is the chocolate brownie one and it is so good!! Both ice creams were super rich and you will def need water with these ice creams. Thought it was so cool that they had ice cream cupcakes! It's better than an ice cream cake in my opinion, since it's portioned out. Works for smaller celebrations/gatherings! I know summer will be super busy here, as the only other cold stones I know is at rivermark plaza or great mall. read more

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Super nice and helpful! This will be the only Cold Stone I go to. I called late (closing time for a cake, she answered and took my order. I picked up my cake next day! read more

Ripoff. You can get 3x the amount of ice cream that's just as good or better at other ice cream shops. Won't return

Ordered Ice cream made it clear chocolate chips weren't wanted, my ice cream had so much chocolate chips. All chocolate chips were spit out

They did my daughter's birthday cake and it was beautiful. In a way it was a custom order and they did exactly what we wanted. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I am soooo glad this opened up in my area. The owner and staff are are so welcoming and friendly. As soon as we walked in, we were promptly greeted as we made our way to the selection counter. The store is extremely clean and there were enough tables of 4 to seat us. We love to visit new stores and welcome them to the neighborhood so today was the day. The sun peaked out and we wanted to get out of the house so this was perfect. Coldstone ice cream is just so much higher quality than BR31, IMO. The selection of flavors is plentiful and then the add in the mix-ins to your heart's content. Enjoy the ice cream in a cup, or in a waffle bowl or a cone. Have a shake or a fruit smoothie. I am amazed to see how much the store offers. I can't wait to try the cream cakes for our parties. I also found out that this store has already supported a local school's cultural night! Hats off to the owner for getting involved so quickly. Ok, so now to the delicious part! We ended up purchasing a few different items. The wifey wanted an afternoon wake up so we had the coffee ice cream with the Heath bar toppings. I am usually not a coffee fan but I have to say this is the darn best coffee ice cream I have ever hard! The smooth an creamy texture is rich with flavor. The added Heath bar is just a perfect compliment to the coffee. The generous scoop of ice cream was more than enough to satisfy both of us. I ordered a mango-pineapple smoothie. The fruits are sweet and the smoothie was blended perfectly to a smooth and silky consistency. And no extra sugar added, this was excellent. Our daughters both ordered the Birthday Cake Remix. This was pure heaven for them. Birthday cake ice cream, a favorite among the young ones, mixed in with rainbow sprinkles, brownie and fudge! Just wow! On of our family members ordered a Vanilla Lite Coffee Shake (custom order) topped with whipped cream. Once again, light and easy to drink shake which was not oversweet and just a perfect treat in the afternoon. We also decided to take home a strawberry mango sorbet packed in a pint. This had the exact sweetness that our kid likes. We will be back for sure! Thank you to the owners who brought this to our area. read more

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a worker named edwin helped us out but looked very uninterested in his job and had an attitude, we also asked for a waffle with our ice cream and didn't give it to us. read more

When this location first opened it was great. The last 2 visits have been less than adequate. I ordered from Doordash and it arrived barely mixed. Then I stopped in. There was someone making waffle bowls so I didn't expect her to help me but she didn't even greet us. I had to speak up to get someone to help us. He was also less than enthusiastic. I don't expect great service from low paid, unskilled workers, but he just really didn't want to be there. And then he didn't even mix our bowls very much. In the 25 years of eating Coldstone, I've never ever been served undermixed bowls until this location, the last 2 times. Poor kids hate their jobs. I'm sorry for that but can they please at least provide adequate service? read more

So I been dying to tried cold stone creamery and when I found out there one at the plant I was happy, so when I went to the place it was nice inside,I really like that I can see them making the ice cream it's really cool. So I got a chocolate ice cream and it was really delicious it was the best chocolate ice cream I ever had, but in my opinion I think this place is better than baskin robbins read more

Saw this new spot in The Plant so I thought I'd try it out. Danielle was super nice and helpful. Let me try some samples till I decided on Pisatchio. Tasted great and the service was amazing. Thank you! I'll have to come back for more! read more

I have visited this location many times and in each visit Keren and Jasmine have been the best workers!!! I LOVE their nice attitude and how they are so attentive!!! I would come here again 100x!!!! read more

I gave this place a pass because they had just opened and I understand new employees are learning recipes but every time I come to this location my ice cream is just made off. I don't know what it is about it but it's not the same as where I go to other locations. Not to mention the staff are so slow. I just spent 25 minutes in here to get ice cream I'm over it. I'm gonna stick to Santa Clara. Better service faster crew better.Ice cream read more

Too many issues at this location. I keep giving them a chance and it just keeps getting worse. The staff aren't very interested in their jobs. Todays visit 1/3/25 Two girls working, one up front making waffle bowls, no greeting, no biggie. Calls for another employee, she comes out a few mins later. I place my VERY simple identical order. She listens then excuses herself to the back. Comes back out after a few minutes, asks me my order again. She comes across very disoriented, the girl making the waffle cones, just keeps laughing at her. One of my mix in's requested was whip cream. 9/10 times the person at counter has to go to the back to get a new bag out of the freezer. This time around there is absolutely no whip cream in the shop, at all!!!! I take the ice cream without the w/c Noticed once home that other mix in was barely mixed. It's not strenuous work, so I'm guessing she's tired of, or bored of her job. I suggest the manager/owner check in on the shop more often. Especially on the inventory. I won't be returning to this location. read more

Love that they are finally open so close to all of us in the heart of San Jose! The folks there were super cool, whipping up my custom ice cream with a smile. The place was super clean, adding to the good vibes. Top-notch service, tasty treats, and great atmosphere - what more could you ask for! This will be a regular go to spot for me and my family! read more

Cold Stone Creamery - Happy staff, great customer service - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Today we decided to go get ice cream after taking my kids to Sky zone, so we decided to try Cold Stone! The place is new and looks great inside. Kayla helped us and she was very nice and friendly. The ice cream was great and my kids loved it! Will be back soon! read more

Love cold stone ice cream. Coffee lovers is my favorite. Recently needed a last minute birthday cake. Purchased their strawberry red velvet birthday cake. Best ice cream cake ever!!!!!! read more

The service I got at this location was just amazing! The team there is super friendly!

Super friendly staff and great ice cream. Amaris took great care of us. Highly recommend the waffle cones.

Will never go to this location again. Wouldn't let my 3 year old son or me (8 months pregnant) use the restroom. Perfectly functional restroom, but only for employees. What kind of service is this? read more

Right as I walked into cold stone I was greeted by these wonderful girls. Amaris and Emma were so cheerful and helpful when trying out the flavors. Special shout out to these ladies!!! 100% recommend. read more

i loved the way they created my icecream and very good custom service From jazmine and keren!

We came in craving the new banana pudding ice cream and got the everybody's triple pint. My husband and I had a specific way we wanted and Jasmine was extremely patient and kind. Even with our exaggerated request she smiled and gave us exactly whaat we wanted. We hate a sweet treat with sweet customer service! She did thattt read more

Kayla and Christian were very good at attending me. They were both very helpful and treated me very kind.

Very Nice and clean environment. Was helped out by a worker named Kayla. Great attitude and fast. Will for sure come back again and recommend this new location. read more