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I tried their corn icecream flavor and it was pretty good! Kinda expensive for 1 scoop but I will say the unique flavored are definitely worth trying. They are also located by a grassy area which is nice.
Fresh ice cream and crispy waffle bowl combo Had ice cream with a waffle bowl and it was such a satisfying treat. The ice cream tasted super fresh and creamy with a really smooth texture. You can tell they put a lot of care into the quality and preparation. The waffle bowl made it even better! crispy, and slightly buttery, which paired perfectly with the ice cream. Service was friendly and patient while ordering, and the staff kept things moving efficiently even with a line. The vibe is modern, clean, and fun, especially watching the ice cream being made fresh in front of you. It feels like a nice mix of dessert spot and experience, making it great for both casual hangouts and sweet cravings. Would definitely come back to try more seasonal flavors.
This is kind of an ice cream stand. No inside seat or restrooms. But there are enough outdoor seats. They will not give 2 or 3 scoops of different flavors in a cup. We have to buy each scoop as a single scoop ice cream. Vanilla black sesame was my favorite flavor here. Brookes n cream was really good as well. I wish I was able to try more flavors.
After having lunch we stopped by smitten ice cream for a sweet treat. It was really nice and sunny out. A perfect day for an ice cream. They are located out front in a stand alone building in front of Urban Plates and the veggie grill at Santana Row. They only having outdoor seating. You walk up to the window and place your order and pick it up from another window when it is ready. We went up to the front order window to place our order. The young lady helping us was so nice. My husband ordered the cozy chai, in a cup. I ordered the strawberry cream, in a cup. They call your name out when your order is ready. You can also watch them make your ice cream. Each order is made to order. I'd say it took about 5 minutes for our order. We found a place to sit outside next to the ice scream stand. My husband really likes his cozy chai. My strawberry cream, oddly, tasted salty. I had my husband try it, and he agreed. So I went back to the order window to let the employee know something was wrong with my ice cream. She apologized and let me order something else. I decided on the chocolate ganache. She made it fast, for me. I tried it and it was delicious. Not sure what happened to the strawberry but I do appreciate them letting me try something else.
Knock a star because they only allow one flavor even if you get two scoops. That's crappy. The ice cream had a nice consistency but the chocolate ganache tasted like basic chocolate and the brookies and cream was supposed to have brownie and cookie dough, but I didn't see or taste any cookie dough. The tiny pieces of "brownie" were not very flavorful. It was overpriced for the small scoops and I've had much better ice cream from the supermarket. I'd take a scoop of Tillamook ice cream any day!
Kind of underwhelming thai tea ice cream with barely any thai tea flavor. I could also taste the sugar chunks in some bites. Texture of the ice cream is like any other ice cream spot so it definitely did not stand out. Also, the double and triple scoop options here only allow one flavor, which I think is weird and unnecessary. Seems like they are just trying to profit more by making you pay for two single scoops if you want two flavors for $6.75 each, rather than get a double with two flavors for $8.50. This is a tiny ice cream shop at the lawn in santana row. Great spot to grab an ice cream and sit down and chat. Service was fast and efficient even though there was quite a long line near closing.
The made-to-order ice cream came out after only about 3 minutes (even with two people in front of me). The cookie dough with pretzels and chocolate chips is amazing! The base is a malted brown sugar ice cream so some nice depth of flavor. The pieces aren't huge so the ice cream looks smooth at first glance but it's packed with stuff in every bite. I sat in the shade but it was 83 F out and even after 10 minutes it only melted a little, not like total soup. Would definitely return to try the other flavors!
Waited at the counter to place my order, but no one was at the register even though there were three employees on the other side. When I asked about a menu item, the employee seemed annoyed to answer and eager to get back to talking with his coworkers. To make matters worse, the churro waffle was the worst I've ever had. It was stale and not sweet at all. Overall, the customer service and food quality were both disappointing. I won't be returning.
While visiting Santana Row, we came across this ice cream spot that was very popular. It was a side road that was behind the main road in between the parking garages. I'm always down to try a new ice cream places, and this place did not disappoint. We just went with a couple of cups of ice cream and they were very delicious.
Really cute little ice cream shop! Neat location right on the lawn where they sometimes have live music so that's awesome! I got the brookies n cream flavor and it was great! I love all the chunks and texture in it and the base itself was very creamy. Give this place a try!
I forgot to take a picture of my hot cocoa and ice cream but I will say there was a group of guys who asked if they could try the ice cream and the cashier gave them ice cream but when I asked if I could try one flavor he said that wasn't possible since the ice cream gets made when you order... I was pretty confused since I saw him give some to the group of guys who did not order anything in the end. I'm not sure if they were his friend but I just find it rude to not allow people to try something when you do it in front of others. The hot chocolate is also too strong I did not enjoy it but if you're a fan of dark chocolate it may be to your liking! The peppermint chip ice cream was pretty delicious and thick.
Ice cream came out quick in the evening after ordering. Honestly, I wasn't the biggest fan of the banana ice cream flavor for the bad bunny sunday and just wanted to try it, but usually when I come here and get more standard flavors its great.
Reviews are mixed. Many highlight the creamy fresh ice cream, unique flavors, and standout waffle cones, with people also enjoying the pleasant outdoor seating.
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My kids love coming here for dessert after we have dinner at Santana Row, and it's become a little ritual for us. Smitten sits right in the center of everything, next to the big lawn where the kids can run around and burn off some energy, a stage where there are performances now and then, and a tiny playground. It's a great setup for families -- the grown-ups get their treat while the little ones have room to play. You can smell the waffle cones every time you walk by, and my goodness, it smells incredible -- warm sweet butter, toasted brown sugar, and rich vanilla all rolled into one. It pulls you right in. I'll admit I'm not a huge ice cream person, but my go-to here is the Brookies 'n Cream, and it wins me over every time. It's a sweet cream base loaded with little milk chocolate brownie bits and gooey chocolate chip cookie pieces folded throughout -- basically dessert on top of dessert, in the best way. A fun, easy spot to cap off a night at Santana Row. The kids ask to come back, and I'm never mad about it. I'll admit it is on the pricey side, but its Santana Row. read more
Walked by Smitten on a hot summer day at Santana Row and had to get a cool refreshing ice cream. The Ube ice cream I got was made fresh in front of me in one of the dry ice machines which was really cool. The rich, sweet ice cream paired well with the crispy waffle cone. Super yummy, will definitely be back to try some other flavors! read more
Fresh ice cream and crispy waffle bowl combo Had ice cream with a waffle bowl and it was such a satisfying treat. The ice cream tasted super fresh and creamy with a really smooth texture. You can tell they put a lot of care into the quality and preparation. The waffle bowl made it even better! crispy, and slightly buttery, which paired perfectly with the ice cream. Service was friendly and patient while ordering, and the staff kept things moving efficiently even with a line. The vibe is modern, clean, and fun, especially watching the ice cream being made fresh in front of you. It feels like a nice mix of dessert spot and experience, making it great for both casual hangouts and sweet cravings. Would definitely come back to try more seasonal flavors. read more
This is kind of an ice cream stand. No inside seat or restrooms. But there are enough outdoor seats. They will not give 2 or 3 scoops of different flavors in a cup. We have to buy each scoop as a single scoop ice cream. Vanilla black sesame was my favorite flavor here. Brookes n cream was really good as well. I wish I was able to try more flavors. read more
After having lunch we stopped by smitten ice cream for a sweet treat. It was really nice and sunny out. A perfect day for an ice cream. They are located out front in a stand alone building in front of Urban Plates and the veggie grill at Santana Row. They only having outdoor seating. You walk up to the window and place your order and pick it up from another window when it is ready. We went up to the front order window to place our order. The young lady helping us was so nice. My husband ordered the cozy chai, in a cup. I ordered the strawberry cream, in a cup. They call your name out when your order is ready. You can also watch them make your ice cream. Each order is made to order. I'd say it took about 5 minutes for our order. We found a place to sit outside next to the ice scream stand. My husband really likes his cozy chai. My strawberry cream, oddly, tasted salty. I had my husband try it, and he agreed. So I went back to the order window to let the employee know something was wrong with my ice cream. She apologized and let me order something else. I decided on the chocolate ganache. She made it fast, for me. I tried it and it was delicious. Not sure what happened to the strawberry but I do appreciate them letting me try something else. read more
Knock a star because they only allow one flavor even if you get two scoops. That's crappy. The ice cream had a nice consistency but the chocolate ganache tasted like basic chocolate and the brookies and cream was supposed to have brownie and cookie dough, but I didn't see or taste any cookie dough. The tiny pieces of "brownie" were not very flavorful. It was overpriced for the small scoops and I've had much better ice cream from the supermarket. I'd take a scoop of Tillamook ice cream any day! read more
21 days ago
Their ice cream is so delicious!! This was my first time having them and I wasn't disappointed... read more
Kind of underwhelming thai tea ice cream with barely any thai tea flavor. I could also taste the sugar chunks in some bites. Texture of the ice cream is like any other ice cream spot so it definitely did not stand out. Also, the double and triple scoop options here only allow one flavor, which I think is weird and unnecessary. Seems like they are just trying to profit more by making you pay for two single scoops if you want two flavors for $6.75 each, rather than get a double with two flavors for $8.50. This is a tiny ice cream shop at the lawn in santana row. Great spot to grab an ice cream and sit down and chat. Service was fast and efficient even though there was quite a long line near closing. read more
7 months ago
The made-to-order ice cream came out after only about 3 minutes (even with two people in front of me). The cookie dough with pretzels and chocolate chips is amazing! The base is a malted brown sugar ice cream so some nice depth of flavor. The pieces aren't huge so the ice cream looks smooth at first glance but it's packed with stuff in every bite. I sat in the shade but it was 83 F out and even after 10 minutes it only melted a little, not like total soup. Would definitely return to try the other flavors! read more
3 months ago
Waited at the counter to place my order, but no one was at the register even though there were three employees on the other side. When I asked about a menu item, the employee seemed annoyed to answer and eager to get back to talking with his coworkers. To make matters worse, the churro waffle was the worst I've ever had. It was stale and not sweet at all. Overall, the customer service and food quality were both disappointing. I won't be returning. read more
While visiting Santana Row, we came across this ice cream spot that was very popular. It was a side road that was behind the main road in between the parking garages. I'm always down to try a new ice cream places, and this place did not disappoint. We just went with a couple of cups of ice cream and they were very delicious. read more
Really cute little ice cream shop! Neat location right on the lawn where they sometimes have live music so that's awesome! I got the brookies n cream flavor and it was great! I love all the chunks and texture in it and the base itself was very creamy. Give this place a try! read more
8 months ago
I forgot to take a picture of my hot cocoa and ice cream but I will say there was a group of guys who asked if they could try the ice cream and the cashier gave them ice cream but when I asked if I could try one flavor he said that wasn't possible since the ice cream gets made when you order... I was pretty confused since I saw him give some to the group of guys who did not order anything in the end. I'm not sure if they were his friend but I just find it rude to not allow people to try something when you do it in front of others. The hot chocolate is also too strong I did not enjoy it but if you're a fan of dark chocolate it may be to your liking! The peppermint chip ice cream was pretty delicious and thick. read more
Ice cream came out quick in the evening after ordering. Honestly, I wasn't the biggest fan of the banana ice cream flavor for the bad bunny sunday and just wanted to try it, but usually when I come here and get more standard flavors its great. read more
1 year ago
Hey there! We had an amazing day exploring the Santa Row in Silicon Valley and ending June 2025 with a bang. Personally, I've passed by this place a few times before, but I never had the chance to try it until today. Let me tell you, this place is an ice cream lover's paradise!only 5 selections You absolutely must check it out! read more
Came on a Saturday it was super busy. I ordered the cookie dough and pretzel ice cream with chocolate drizzle. Probably the creamy ice ice cream. I've had it. It's a good balance of sweet and salty. It was a great way to end the day. Great outdoor seating and lots of grass areas for kids to play. Very kid friendly. Overall, the vibe was very nice . read more
11 months ago
LOVE LOVE LOOOOVE Smitten!!! My family and I came to Santana Row for the snow and I was so happy to see that it was happening at the green right where Smitten is located. I've been craving ice cream all day, so how perfect was this?! Smitten had a location right next to where I worked in the Marina Cow Hollow, but sadly they closed. I've missed their delicious and fresh ultra smooth ice cream and sweet waffle cones (and I'm not even a cone person)! Their cones are like no other! Very thin and just the right amount of sweetness- I like to crush my waffle bowl into my ice cream. I chose two scoops of salted caramel in a waffle bowl, and my two children chose strawberry cream in a waffle cone. Once the snow began, it was over. I couldn't even focus on the snow because Smitten stole allll of my attention! I highly recommend smitten for all of you ice cream lovers out there! read more
Business owner information
Robyn F.
Thank you so much, Francesca! Your love & support means the world to…
2 years ago
After lunch, my hubby and youngest wanted ice cream so we went here since it was close. The shop is like a pop up style, the staff is friendly and quick. They have limited flavors to choose from, which is not always bad. The unfortunate thing is that the flavors of ice we had were just meh. I got the cookie dough, pretzel...besides the cookie dough and pretzels, it was too buttery with no other taste. My daughter go and Oreo flavor one which was also meh. The amount of ice cream they put is also very small. I don't want to give it less than 2 because of the fact that it more healthy, quick, and in a good area read more
2 years ago
This is a fantastic spot for a quick and satisfying treat. They make their ice cream with liquid nitrogen so the ice cream is so creamy! Their menu offers some creative and seasonal flavors. We opted for the coffee with cream and sugar flavor which had a great balance of rich coffee taste and a slight crunch to it. If you're in Santana Row, make sure to treat yourself after a meal or shopping! There might be a line but it goes by fairly quickly and the ice cream comes out quickly too. You can park in a nearby parking garage for easy parking! read more
We were in the mood for ice cream and swung by Smitten today! I ordered a scoop of the matcha ice cream and my partner got a scoop of the vanilla. Both were really good! Our favorite was the vanilla. Definitely swing by here if you're craving something sweet or need a little treat to cool you off on a hot day! read more
2 years ago
It's not often we get to have Smitten. I'll keep it short and sweet, just like the amount of time it'll take you to finish this delicious ice cream. It's literally made fresh, in front of you with liquid nitrogen and if results in a smooth, tasty ice cream. Part of the point of this shop is the fact that you're getting quite literally the freshest ice cream possible. Your ice cream was made FOR YOU right after you ordered. This is situated right in Santana row and the outdoor area around the shop is awesome to.enjoy your ice cream with some friends and family. The service is pretty quick considering your ice cream is made fresh (10 minutes or less is what we waited). I got the cookie dough with pretzels and chocolate chips. I really enjoyed it. There were lots of cookie dough chunks and the base ice cream was packed with good flavor that was more interesting than just vanilla but not distracting from the tasty cookie dough and salty pretzel bits. I believe it was malted brown sugar flavored ice cream as the base? Overall, I loved it. I think there could have been more pretzel bits but that's just a preference. Coming back over the next week while I'm here for sure! Will probably be alternating between here and salt and straw because who can pick. read more
smitten does classic flavors right! smaller menu, everything is made to order (hydrogen). it's THICK, u can tell the cream is high quality and they're not skimping u with high water to cream ratio. they have vegan options too but u rly taste the dairy and the chocolate/vanilla is very fragrant!! i wouldn't get the chocolate crispies topping bc it reminds me of stale cereal stuck together. ALWYA GET A WAFFLE BOWL. i always get the choc chip cookie dough flavor, the pretzel isn't stale! the cookie dough is mini. staff is patient, accept card + cash, giving recs even when its busy. line is usually a 10min wait to order on weekend nights. read more
Located in Santana Row near the cute chameleon outdoor area, Smitten specializes in freshly churned/made with liquid nitrogen ice cream (have NOT seen this trend since before the rolled ice cream trend which means this was AGES ago). They currently had a special flavor for AAPI, the pineapple teacake, which I would have LOVED to try, but I guess since they make their ice cream with that liquid nitrogen machine it was only available in pint form and as an out of towner, this was not possible sadly. I got a scoop of Ube Coconut on a waffle sundae bowl. It's a vanilla scented ube flavor with sweet coconut flakes on top. Honestly felt like it was made to be more palatable for the Western/American palate or at least more familiar since it tasted more coconut vanilla than any other ube flavor that I've had at an ice cream place before. I DID, however, really enjoyed the waffle bowl. It wasn't dry and had some chewy texture to it. Nice, sweet and yummy. read more
Came to Smitten at around 7:15pm on a Friday after having browsed through Santana Row. I parked in garage parking by the entrance of Santana Row and walked over. There was a line of around 5 people in front of me. Since I came the day after Halloween, there were many autumn flavors, which I always find to be cute. I ordered the earl grey with chocolate chips -- a unique flavor I rarely see. I will note that Smittens' order window and pickup window are separate from one another, so you can't really sample flavors. Regardless, I ordered with ease and waited around 5 minutes for my ice cream to be ready. I will say that they give you a pretty generous portion for one scoop -- definitely very filling. To my surprise, my scoop did taste like earl grey, and I love how the chocolate chips gave such a crunchy texture to the ice cream (not mention, very generous amount of chocolate chips). Halfway through my scoop, I felt that the chocolate chips had started to overpower the earl grey flavor, and it would've been better if the earl grey flavor was slightly stronger. Overall though, I enjoyed my time at Smittens: great experience and unique flavors at a convenient location. Looking forward to being back! read more
First time coming here. Ice cream was great. Freshly made right in front of you. Perfect consistency with the ice cream. I got the Brookies and cream ice cream. You can taste the brownie that is in there. Service was not so great. My ice cream took 15 min to make. I saw the employees talking more than making my ice cream. Very disappointed in the service but the ice cream kinda made up for it. This place is located next to great restaurant in Santana row. A lot of things to do after getting delicious ice cream. You can watch them make your ice cream from scratch. read more
Food: Hand turned, soft serve style, with generous portions. Cookie dough was soft and flavorful. Pretzels had a nice crunch. Chocolate chips tasted rich and sweet. Amazing ice cream. Ambiance: Clean store front. Friendly staff. You walk up, order, take it to go, or eat in the park & seating area right in front. Parking: There's a parking structure across the street that has plenty of parking if you get there early and a little challenging to find a spot later in the day. read more
2 years ago
I have always liked Smitten. Years ago, I went to the one in Berkeley and San Francisco. This location in Santana Row was very convenient. Also right at the turf where there were tables and chairs to sit yet. The caramel cheesecake was very smooth, tasteful and full taste of the vanilla vase ice cream too. Brookies and Cream was good, wish more brownies and cookies taste, huge chunks here and there. Wait and service was not long. Will definitely come again. read more
It was my first time ordering at Smitten! Treated my friends to some delicious frozen dessert to celebrate our friend Audrey's birthday last night! The staff was super friendly and accommodating, providing a bday discount for the bday girl and extra cups and spoons for her bday cake! Was a great time out and yummy treats to close out our evening! read more
Business owner information
Robyn F.
Hi Charae! Thank You so much for celebrating with us. So glad to hear…
Perfect little kiosk shop in Santana Row to satisfy your ice cream needs. I tried the brookies and cream which is brownie and cookie dough with vanilla. The vanilla base is very creamy and has a great flavor. Plenty of mix ins added as well. It's fun to stand by the window and watch the dry ice machine work its magic. read more
Smitten Ice Cream is one of my favorite ice cream spots. It's in Santana Row and during the winter, it can be chilly to sit outside. It is a stall and they make the ice cream by hand. You can see the window where they show you how they make it and the staff is really cool. Their selection changes by the season and one scoop can cost around $6-8 depending on what you want. I got the double mint chip, which tasted minty and fresh. It is one of my favorite flavors. There are a few tables and chairs where you can sit and eat. read more
Business owner information
Robyn F.
Thank You so much, Anh! We're smitten with your love & support! Till…
1 year ago
The cutest ice cream shop I've been to super creamy strawberry and matcha flavor, high quality ice cream read more
1 year ago
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More info about Smitten Ice Cream
3055 Olin Ave
Ste 1055
Park Valencia
San Jose, CA 95128
West San Jose
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(408) 508-5360
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http://www.smittenicecream.com
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Ask the Community - Smitten Ice Cream
Gluten free frozen yogurt?
We serve ice cream, not frozen yogurt. We absolutely have gluten-free flavors.
Can you get a double scoop with 2 different flavors?
Hi C.K! One thing that’s unique about us, is how and when we make our ice cream. Unlike other shops that make their ice cream days or weeks in advance, our ice cream is made fresh for you each and every time. Because we are obsessed with making…
When are each of the seasonal flavors approximately available? Examples...…
Hi Caitlin, This month, we'll be serving up scoops of Sweet Corn with Berries.…
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