This was my first time ever at this location and I wasn't even wanting anything, but my girl wanted something sweet. Hahaha As we walked in, it was so nice and warm inside and it was so windy in downtown, the warmth of the shop, I changed my mind and I got some frozen yogurt. The lady at the register was so sweet and helpful! I didn't catch her name, but she was very helpful and patient with each customer. The restroom was rather rundown though. read more

Yogurtland - 4 flavors: toasted coconut, snickerdoodle, Alphonso MangoTart, and peach mango sobert. Hee - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Bad customer service the store is not even busy as I'm the only customer here. The yogurt is kinda watery. read more

Yogurtland - 4 flavors - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Love this sweet treat! I never feel like it's too indulgent or sugary. I love that they stay consistent with their toppings and flavors. The fruit toppings are always fresh The toasted coconut is my favorite. They also have seasonal flavors, today it was peach mango sorbet. Super yummy! Our cashier "Cassandra" was so friendly!! She was personable and made our experience even better! read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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On my way home from work this evening I decided to stop for frozen yogurt. The last time I had it, a couple years ago at a place in my neighborhood (not Yogurtland), it tasted horrible. Like eating chemicals. Enough time had passed that I was ready to try it again, but at a different yogurt shop. I ended up at Yogurtland in downtown San Jose, right by SJSU. It was my first time there. There was no line when I went in. I got a little bit of pistachio yogurt and a lot of Dutch chocolate in one bowl. I went overboard with the toppings, adding peanuts, fresh strawberry pieces, toffee, chocolate covered almonds, crumbled peanut butter cups, and mini Reese's Pieces. It was the best frozen yogurt I have ever tasted. It was creamy and smooth and the perfect amount of sweet. I intended to take a few bites and then take the rest home, but I couldn't stop eating it. The shop was pretty clean and the fruit toppings looked fresh with vibrant colors. The person behind the counter was friendly. I'm looking forward to trying other Yogurtlands to see how they compare. read more

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It's 5pm, it's 94*F, and Yogurtland is closed by Dept of Health? OMG, first time I have seen this in my over 40 frozen yogurt places I've been to. I expected this place to be packed with customers, but no.....dark and locked up. Don't think I will return. read more

This Yogurtland has some super nonchalant workers -- not rude, just kinda there. The yogurt itself isn't like other Yogurtlands I've been to . It was icy instead of creamy, so the texture was lowkey disappointing. Probably won't come back because of that. The store overall was okay, but it wasn't super clean... kinda dirty tbh. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Back at a Yogurtland after a long time. Got the tart froyo and fruit to keep it relatively healthy as opposed to my usual 1:3 froyo:toppings ratio. Was a good snack. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Wow! This location is just the best! I usually can't eat frozen yogurt because I'm lactose intolerant and it gives me the runs but lucky for me the yogurt here is like 80% water it's like I'm not even eating yogurt lol. No Lactaid needed in this joint lmao . read more

No frills, you get what you expect from Yogurtland. The plain tart is by far my favorite flavor and with the diminishing yogurt shops, yogurtland is a staple and reliable place to get my fix. Had to knock a few stars because for whatever reason the strawberries always look old and bruised each time I come here. Additional star removed since the free 3 oz Yelp check in is falsely advertised. TLDR, good choice for satisfying a yogurt craving and no, they do not accept the yelp check in deal. read more

Thank you for taking the time to review the situation and respond. I do appreciate your willingness to follow up. That said, I want to respectfully push back on a few points. While I understand that your overhead cameras may have captured the visual aspect of the interaction, they likely did not capture the audio, or at least, not clearly enough to reflect the tone used by your staff. What may have appeared "courteous and professional" on video did not feel that way in person. From the moment I asked about samples and was told they weren't available, I was met with dismissiveness and a noticeably rude tone from both employees. I tried to calmly navigate the situation by sampling with a regular cup and a clean spoon, since no alternatives were offered. I wasn't attempting to be disrespectful, I simply wanted to try a flavor, as many customers expect to be able to do at Yogurtland. When I was told I couldn't use the cup, I cooperated by discarding the yogurt. The way this was framed as "splashing" or "creating a mess" is a mischaracterization of my intent. I even tried to de-escalate the situation by expressing understanding, saying, "I can only imagine how frustrated you must be." Instead of meeting that with professionalism, the staff immediately told me I had to leave. This wasn't about policy, it was about how that policy was communicated. There was no kindness or patience in the way I was addressed. I respect health codes and store rules, but I also believe they can be enforced with decency and a willingness to treat people like people, not like problems. I hope this gives a fuller picture of what happened beyond what the cameras may show. Thank you again for your time and for taking my feedback seriously. read more

Yogurtland - A depiction of the scenario - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Went for the buy one get one free National Froyo Day deal (which was why there was a bit of a line). Loved the cute spoons for Valentine's Day! read more

Yogurtland - Fresh Strawberry, Birthday Cupcake Batter, Dutch Chocolate, Madagascar Vanilla Bean, Alphonso Mango Tart - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Food: My go to is the Alphonso Mango Tart with mango popping balls, mochi, and strawberries on top. Hits the spot for me every single time. Sometimes I'll add a mixed granola with blueberries on top once I'm home Ambiance: Friendly staff and you can enjoy your treat there or grab & go. Parking: Street parking only and good luck on finding a place to park. read more

Yogurtland - Alphonso Mango Tart, mochi, orange popping balls, and strawberries - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Me and my girlfriend always go to this location and the workers have been nice and caring. Except for today 3/16/26 around 12 pm, we came to get some yogurt and excitedly wanted the 20 anniversary spoon. The girl working today does not say a single word and just stared at people coming in and out. We felt super awkward about this but proceeded to get some anyway. During the checkout, she instantly used my $5 reward without asking me, bringing the total balance to below the threshold for the giant spoon. I got surprised and asked her to redo the transaction but she refused. So we proceeded to get more for the spoon. It's not the money spent today that disappointed me, but it's the poor service quality provided by this unprofessional girl. read more

When it comes to soft serve, Yogurtland is by far my favorite. This location in particular because it brings me back to my college days, where I came here weekly. After dinner down the block and eating a ton of meats, something sweet was in order, so it only made sense to come here. My favorite flavors are the fresh strawberry, cookies n cream, and plain tart. The flavors really stand out and is the perfect consistency. For toppings the cheesecake bites are the best, plus some chopped peanuts, I absolutely inhaled this thing. Prices have definitely risen, but that's everything in 2023. Spent $14 for two people, and my friend got a minuscule amount. The place definitely needs some TLC because it looked messy and sticky. Didn't deter me from enjoying my dessert though. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

i love yogurtland especially this one! the worker grace is so welcoming and friendly and she definitely makes the experience of being at yogurtland better. great hiring choice! read more

It was so good and the costumer service was great! The store looked well cleaned as well read more

Yogurtland - Cheesecake Pistachio and strawberry Dutch Chocolate and vanilla - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Literally was completely closed down 25 minutes before closing Not as advertised and completely covered by homeless read more

If I can, I would give them no stars. I went in the store and the employee would is working there say it's closed... the doors is open and they have a sign that said it's open on.. the heck?! That ruin my morning to use my coupon for a serving size of frozen yogurt... If they are claiming they're close then turn off your neon sign and lock your doors. The hours even said they're open from 11am to 11pm... In store hours is different compare yelp hours read more

Cashier was friendly and helpful and the store was clean. As for the food itself, I personally don't think it's worth it. The cup I got was over $10. $10 for a little bit of okay frozen "ice cream" is way too much. So I won't return. read more

Yogurtland - Fruity frozen yogurt flavors - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Somehow the ypgurts did not taste freshly Made , the consustency was a bit off , not smooth like the other yogurtlands . Also the place was not very clean either . There wasnt wven anyone at yhe front register for 10 mins . read more

Love the flavors that they had and the worker was really sweet. Will be coming back again.

The location itself is near the university and has most times an uncomfortable crowd along the street; but at the same time because it's across the street from the school, it doesn't feel unsafe. They have a lot of yogurt and toppings options, compared to non-Yogurtland places which can at times have limited yogurt options. If you want to sample, you just ask for sample cups at the counter. The inside is nothing special, but it's worth going in bs ordering on DoorDash because in person you can select multiple yogurt flavors and can control how much of each topping you want. On DoorDash you are limited to one flavor and they control the amount of everything added. It ends up being a lot more. read more

Pretty soon we're going to be regulars here. It's exactly a mile from our front door to Yogurtland's front door, so our two mile walk validates eating our body weight in FroYo and toppings =P Love the rotating flavors, different toppings (current favorite - s'mores cereal topping!) Downside - the young workers here are typically on their phones, in crop tops, and hard to grab their attention. read more

One of my favorite places to go eat with my kids . They love adding so many toppings. I highly recommend it!

Third time coming in and each time there is nobody there. Yogurt is fine. Worker there today seemed annoyed and like I was ruining her day. Wont be coming back. Such bad energy. read more

doesn't open at said time, change it or else its false information listed, the yogurt is great, workers are great but they don't open in time!!! great seating and great experience overall but its the 4th time now where they're not opened at the time they said they will open read more

Came here with the family and my kid went crazy on all the toppings and flavors in the world. I got the cheesecake and double cookies and cream with some nilla wafers, toasted coconut, strawberries, Sliced almonds, and peanuts. She got cheesecake, strawberry, cookies and cream and blue raspberry sorbet. And tons of gummy bears, m&ms, peanut m&ms, and white chocolate. FYI, if you ever wondered what playdough tastes like, try the blueberry Pancake. It tastes like how playdough smells. LOL. read more

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This time I had the Cookies and Crème! This was heavenly. I had the strawberries fruit and they were good and sweet. I love this Yogurtland. I always get the cheesecake bites and mochi toppings and every time has been consistently delicious. The topping station is always clean and doesn't have mismatched stuff in there. Additionally, the yogurt machines are also clean with no mess or stickiness. The employees here are always so nice and helpful. This is my go to location. The establishment is always clean and the tables are not sticky. Such a 10/10 experience. If I lived literally like next to this place I would get it everyday. The kind employee gave us stickers! I will sign up for the rewards program and see how that goes. Keep up the good work! read more

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Everything was good but it was dirty and the service was bad too but the yogurt was really good

I just love their flavors. And I love the fact it's a self served yogurt station and I can control the quantity I want. I usually get multiple flavors in small quantities. I highly recommend their sorbets, mango alphonso, cookies n creme and pralines/pecan with fresh fruit toppings and popping boba. I'm not a fan of this location because San Jose downtown is not my favorite place. But you get in quick and get out quick. You pay by weight here, which is great too. Highly recommend if you're trying to save yourself from loaded gelatos and creamy icecreams read more

Yogurtland - Mixed - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Best staff!! Super kind and helpful. Yogurt was good i love the mint and cookies and cream. Store looked pretty clean as well!

**Shocking and unnecessary customer service experience with ANDREA** My pregnant friend and I purposely went to this location because online it says they close at 11. I do not frequent yogurt shops on a normal basis, especially this late at night but needed to get out of the house because I was having an emotional day and this place was open late. We stopped in around 10:15 to grab yogurt for the two of us and Andrea and another young man were already stacking up the chairs and tables, looks like they were trying to shut down early for the night so we went back to our car to eat our yogurt and chat. We had intentions of returning just before closing (11pm) to bring a cup back for my friends husband. It was about 10:50 when we walked back in, the door was UNLOCKED so we proceeded in and went to the yogurt machine. The other young man who was working looked like he was trying to tell us something as we walked back in but his English was very broken and we could not make out what he was saying nor did he tell us up close to stop what we were doing because they were closed, he allowed us to proceed. After my friend made her cup and turned over to the toppings area, Andrea was forcefully and aggressively snatching away all of the toppings refusing us service. Very confused we asked for a spoon and a lid which she aggressively said NO to. "We close in 6 minutes!" -Andrea blaming her behavior on management, which i hope to management this is not how you are training your employees to speak to customers before closing. We had no clue since it was still 10:53 at a yogurt shop that the workers literally just have to charge our yogurt cups press a few buttons and let people on their way that we were going to met with such a combative and mean individual like Andrea. Understandably, it was very close to closing time and we should have come in sooner but in no world should you speak to innocent customers like they are children. We genuinely thought they would close their doors at 11 and then proceed with closing. We were shocked with how much push back and attitude she was giving us that we argued back and it was so heated we just took our cup with us. She tried to make us feel stupid for coming in so late like seriously?? Worst customer service experience weve ever had in our lives. Its not like we came in minutes before to a restaurant requesting a full meal. I hope this is read by who it needs to be read by because that was just super unprofessional uncomfortable and downright WRONG to speak to us the way she did. Not okay yogurtland. If you're closed before closing time, lock the doors. read more

Yogurtland - Combative and rude employee Andrea - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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They're great just never ready. Multiple times I have come 10 minutes after they are supposed to be opened and they are either not open yet or not ready. There will be no chairs out yet, the yogurt will still be liquid, and toppings won't be out. when the yogurt is actually frozen, everything is great though. they'll usually play good music and will sometimes have decorations for holidays. read more

Love this place!!!! Will come back again customer service amazing. Thank you for the great service and helping me out. Thank you

But one get one ice cream cup was some ass shit. I didn't even expect it! The ice cream was good. I didn't get any toppings, my friend did. Idk what else to write??? Can I post this now yelp? read more

Always delicious but beware of skimping on the DoorDash portions...even after it cost me $20 for two. See pictures. read more

Yogurtland - Giant hole in my yogurt....skimping on DoorDash portions - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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What I like is that everyone is super nice inside and helpful. I wish they had fresh mango slices but they had two options for sorbet and a tart mango froyo which was good. I got the strawberry lemonade sorbet plus the rocket ship popsicle sorbet + granola and the mini fruit flavored boba. It was the late night sweet snack I need. Thanks for being open after 9pm and 10pm. It's so hard to find places to get things in San Jose after 9pm sometimes. The plus is that at least in the evening parking is free after 6 and so if you're lucky and there's parking in front you can get a space or park along fourth street and walk around. They give you gloves when getting your froyo. I've only had positive experiences here. read more

Yogurtland - Rocket Pop Sorbet Strawberry Lemonade Sorbet Granola Boba Fruity pebbles - Ice Cream & Frozen Yogurt Near Me - San Jose, California

A lot of room, but limited table seating! Maybe they can add more tables especially when it gets hotter! Noticed a lot of the machines needed to be refilled when I came in around 4 pm on a Saturday. Only one person was on staff and it looked pretty busy when I came in. Aside from that, service is courteous and the cashier made nice small talk which is always great for me since Yogurtland is part of a franchise chain. Would come back here if I'm ever in downtown sj! read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Located across from the street from San Jose state university. I imagine this place is pretty crowded during pre covid days. Unfortunately, you don't get to touch the machines. The staff member gets the yogurt for you. But you could always tell them how much yogurt you want. read more

Solid froyo. Loved the plain tart and fresh strawberries. Other flavors like the honeydew tastes kind of artificial.