2968 Aborn Sq Rd San Jose, CA 95121 This Baskin-Robbins is small ice cream shop in the Aborn Square Shopping Center. It only has 4 tables inside, so it's probably a mostly takeout spot. I was there in the early evening. Service was very eager and energetic. I asked for a scoop of Rainbow Sherbet and a scoop of Triple Mango in a cup. The price was about the same as other BR locations. The Rainbow Sherbet was as expected. Tart and fruity, with a strong pineapple taste. A bit of a chalky after taste. But the Triple Mango was very good! Strong and sweet flavor. I would return for this! Negs: Homeless people in parking lot. A guy looking for cans walking too close to parked cars. Overall, a good 1st time experience and I would return. read more

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I was excited to try out Baskin Robbin's for the first time in years. I patiently waited in line as one person got their ice cream and then and a father and daughter got theirs. The girl who was working there served customers in order up until it was my turn, then suddenly this guy walks in and brings pints to the counter and she let him cut in line before me. I walked right past them out the door. Not sure who I loathe more, line cutters or the ones who allow them to cut to the front. Either way, won't be going back there again. read more

The service was terrible. I ordered an ice cream cone for my kids, but she didn't get it for me, she scoped anther one instead. The waffle was also cracked. When I spoke to her, she was incredibly rude. I never want to come back again. read more

Baskin-Robbins - Waffle was cracked - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Was very disappointed with the customer service. I called all day asking for updates and if they could complete earlier. They told me my cake was created but waiting for decoration and guaranteed by the time slot it was slated for. I understand that's the guarantee but was also told I was the only cake to complete that day, so why the need to wait so long? I did arrive earlier than slated time slot by like 30 mins and when I mentioned I was picking up a cake they automatically knew it was me (didn't verify details etc) and said they had to decorate but it'll only take 5 mins. I guess I don't understand why it couldn't have been done earlier as I was calling multiple times to request. Either way if you are ordering ice cream cake here, you need to make sure that you really give the 24 hours because they don't try to do anything better than that not matter how busy (or unbusy) they are. read more

I don't come to baskin robbins often but I was sad to see a big ice chunk inside my ice cream. The workers didn't seem to fond of serving people which didn't make the experience for the kids pleasant. They were out of a lot of cone selections the day we went. read more

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This BR was always my favorite place to go for ice cream when in the area. Over the last couple years things have changed. Custom cakes weren't really custom anymore, it is now what they make and you choose from there. Prices are sky high for less. My favorite flavor of Jamoca almond fudge has changed repeatedly. At first it was subtle and then gradually it just wasn't the same. The flavor had changed. Now there's way to many almonds and hardly any fudge. It's like you have to find the ice cream amidst the almonds. Their corporate vendor needs to know it's garbage now. So sad. I won't be back. read more

Terrible service. BENJAMIN was rude and very unwelcoming. was trying to do two transactions and could not understand what i was asking. very rudely put our ice creams in a bag and practically threw them at us. also ordered a double scooped sundae with double fudge and did not deliver! very rude!!! read more

i've been like on an ice cream craze atm! like.... look at my fridge lol everything i've gotten has been so creamy and delicious. EXCEPT the peanut butter chocolate lol i got a fresh pack of one of those and it was not it. can i return it for another flavor consistent ice cream. will come again and again read more

Baskin-Robbins - Fresh-packed Ice Cream - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Cold, uncaring service. We ordered 2 oreo cookie capuchino blasts and they came out looking nothing like in the pictures. Bland brown color, with no trace of oreo cookies! When asked, cold answer was given, "they look dark!" read more

Worse banana royal ever . Black banana. Small scoops of ice cream . Hardly any wipe cream and an attitude to top it off. Horrible way to end a long work day read more

Great service. Gets busy at times but overall one of my favorite places. during the summer this place is amazing to go to. They have so many flavories and the cast of helpers behind the counter are so attentive. read more

I have not had Baskin-Robbins in a very long time. Since we expect the flavors to be universally the same, my review is based on the service, location, and atmosphere. Located near Aborn in San Jose, it is easy access from the road and parking is ample. Inside, it is a bit small, but they have stickers in place for social distancing. The floor though, even towards closing, looked pretty dirty and I saw a lot of shoe marks. The floor was also a bit sticky, but I assume they will clean at the end of the day. The service was pretty fast. I was helped by a young lady and she was really quick and efficient in getting me my delicious flavors. She was wearing a mask. However, she was not wearing any gloves. She also worked the register and I did not personally see her wash her hands between servicing me and the previous customer or the one after me. And when she handed me my ice cream, she gave it to me with the part of the waffle cone that folded, so my fingers immediately touched my own ice cream. (My provided picture will display it in the Wild n Reckless flavor) The flavors were what I expected. Except my waffle cone was a bit stale. It was soft and didn't have much flavor. I understand it was late at night, but I would expect it to be a bit more waffle flavorful. Overall, I would rate as a 3.5/5, but rounded up to 4. I would still consider coming back to this location, but maybe not so late at night next time. read more

Baskin-Robbins - My absolute favorite flavors: #1 Wild N Reckless. #2 Rainbow sherbert. All in a waffle cone - Ice Cream & Frozen Yogurt Near Me - San Jose, California

the lil asian girl with eyeliner and a mole on her nose was so rude. came in with my friends & we knew what we wanted but she was rushing us despite there being no line behind us. right off the bat, she was already having so much attitude and when i told her i was paying together with my friend, she interrupts me and rudely asks, " so is that all ???" while rolling her eyes. she then proceeded to be very dismissive when ringing us up. didn't recite our order back for confirmation or wish us a good day even though she did it for every customer after us. ice cream was good & inside was clean but the service was not good at all on her end. she made it seem as if we were hassling her read more

A small BR ice cream shop with kind employees and a great selection of their classic, tasty flavors! The staff are super patient and helpful and ice cream itself is tasty too -- highly recommend the Butter Pecan! read more

Baskin-Robbins - Old Fashioned Butter Pecan - Ice Cream & Frozen Yogurt Near Me - San Jose, California

DONT ORDER THROUGH DOORDASH! I had ordered a two scoop sundae and a one scoop sundae with hot fudge, and you would assume it comes with whip creme, cherry, and nuts. WRONG they only put hot fudge and did not put the whip creme, nuts and cherry, I contacted DoorDash and they had the order re-delivered and for the second time they did not add the rest of the items but only hot fudge! Why would I order a sundae and not get the rest of the items on it? read more

Baskin-Robbins - a woman's hand holding a receipt - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Delicious flavors! My favorite is cookies and cream. They have huge Oreo cookie chunks. Always smells so good walking in. Fast service. Thank you for my free birthday cone! read more

Baskin-Robbins - Cookies and cream! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Let's just say Baskin-Robbins has been my go-to spot for ice cream and ice cream cakes for that matter when it is someone's birthday. This year I ordered a unicorn ice cream cake for my daughter and the process was easy! -You walk in to place an order of which birthday cake you would like, what you would like to be written on it, when and what time of pick up, and lastly you pay on the day of when you place an order. You just bring the receipt with you on the day of pick up and you're set to go. Ordering ice cream here is always not an issue. You walk in, order the ice cream you'd like in a cone or a cup- how many scoops and wahh laah! -Service here is friendly. -Sometimes there can be a wait. -The tables are always dirty when I come. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I ordered this cake online a week in advance and when we picked up this cake this was how the message was written. What a huge disappointment. It is such a beautiful cake but the poor penmanship ruined it. read more

Baskin-Robbins - Mermaid Cake Fail - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Service was good but ice cream is terrible. We got the ice cream cake flavor and just a normal Oreo milk shake. Both the ice cream and milk shake were way too milky. It tasted like eating straight up milk with sugar. read more

Ice creaaaaaam! I love it. Mint chocolate chip. Mmm.... So not healthy, but deliciousness in my mouth. First time trying a cappy (cappuccino) blast that my friend told me was created even before Starbucks was around. It was $3.99 for a small size. It was pretty good. It didn't taste like tons of coffee was in it though. It was hot out today, definitely deserved that after my workout and car wash. read more

Baskin-Robbins - Cappy Blast $3.99 (Small) - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I've been going through an ice cream craving, maybe it's the summer air or the satisfaction that I'm eating ice cream and not froyo. I didn't want froyo, I wanted artifically colored, creamy ice cream! Yum! I came here with my brother where I got the Cotton Candy and he got the Rainbow Sherbert (I believe). Cotton Candy totally hit the spot, sweet with an indistinct flavor of cotton candy with bright colors that probably aren't found in nature. His sherbert reminds me a lot of a fruit roll up. BR is a bit pricey, for two single scoops and a cone it was around $6. At least this will kind of keep my cravings at bay O:-) The place is usually stocked with ice cream, they offer you samples the only con is that at times there are people who linger out front because of the liquor store next door and the price. read more

Baskin-Robbins - Single Scoop of Cotton Candy, yum! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I usually come here at night. There's a lot of high schoolers working the counter. The place is small and has AC. You will notice the sign on the door to keep the door shut. on the 31st of the month you can get 31% off your order at this location. i was helped by an Asian kid with glasses. He seems to hate his job. That's why i give them 3 stars. Most of the people here seem unfriendly except one short girl. She's very nice and smiling. i forgot to get her name but she's about 5'0, blonde hair. Otherwise, the scoops are small and pricing is a bit more expensive than other BR places. read more

...Ice cream and cake and cake Ice cream and cake, do the ice cream and cake... Any one remember that song? I do. And it brought me joy when I was younger. Imagine how happy I was when we got the roommate's brother an ice cream cake for his birthday! We got an Oreo cookie cake: oreo cookies top this frosted cake, drizzled in dark chocolate , edged with a fudge border. The oreo ice cream went perfectly with the white cake. Now let's all do the ice cream and cake! read more

Baskin-Robbins - Oreo cookie cake: oreo cookies top this frosted cake, drizzled in dark chocolate, edged with a fudge border - Ice Cream & Frozen Yogurt Near Me - San Jose, California

This BR is located in the same complex as Ross and 24 Hour Fitness. That said, the parking lot can get a little chaotic. The interior could use a little upgrading, but it's expected for any tiny ice cream parlor, right? They serve their Classic, BRight Choices, Premium Churned, and Frozen Yogurt, for ice cream, in addition to their cakes, sundaes, and beverages. Keep in mind that every location has a rotating Flavor of the Month, so this could help when deciding amongst 31+ flavors! As for the good, Jeremy and Deven are THE dynamic duo! They never fail to deliver both professional and friendly service! I've been to almost every BR in SJ, and travel to this particular location because of these two! My order is either a Caramel Capaccino Blast, or a single scoop of Rocky Road. I know, it is not your one of a kind gourmet creamery, but in a pinch, their consistency does the trick! My drinks always come out top notch, and my single scoop packs the perfect amount of creaminess and marshmallows! Overall, it is a solid place in terms of traditional ice cream, friendliness, and excellent service! There is a liquor store a couple of doors down, so be careful when visiting at night. read more

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Ordered ice cream cake for my daughter's birthday. We selected very berry strawberry ice cream and vanilla cake . The cake was so delicious and equally beautiful. The sweetness of cake , icecream and whipped cream all was on point. Everyone loved it. read more

Baskin-Robbins - Full sheet Ice cream cake - Ice Cream & Frozen Yogurt Near Me - San Jose, California

The ice cream changed my life. The smooth texture of each flavor really unlocked a neuron in my cranium I didn't even know I had! I recommend getting the Rocky Road flavor as it's the best flavor they have and the employees love scooping it! read more

The San Jose BR has a new rude employee- said there is no such thing as a kids cone"- and proceeded to give a lecture re sizes. All I asked was for a kids cone! Refused to give water when our child got something in his eye in the store- said buy the bottled water. There used to be a gentleman who was polite but this new lady Dianna has no customer service to pass on. read more

It's been a while since I've been to Baskin Robbins, but I've always been a fan of their ice cream cakes. Normally I just stop by and pick up whatever they have in their ready-made cakes in the freezer but last Friday I wanted a specific flavor (strawberry ice cream on white cake) for my mom's birthday weekend. I called in the morning to see if they had it and they did. I asked Haley to place it on hold for me until the evening and she said that they normally wouldn't do that before payment but she will go ahead and do that for me. When I stopped by and asked to pick up my cake, the one that was on hold had kind of 4th of July/kiddish decorations with stars and bright stripes. Haley just happened to be there and asked if that one was okay, and if not, she happened to be making a new one that was going to be just whipped cream and strawberries on top and if I didn't mind waiting a bit, I could have that one. Um, yes please! All the staff were super efficient and friendly. It was a hot day so there was a line for their ice cream cones and sundaes but I was out of there within 10 minutes. :) My ONLY complaint (which is why I'm giving only 4 stars instead of 5) is that the guy who wrote on the side of the cake went a little too heavy on the icing so all the words kind of dragged down and left a red trail during my 15 minute drive home. Looked kind of bad so when we took pictures at the party we had to turn it around (to the side with no writing ) so the strawberries were also faced the other way. Not a huge deal but it would've been nice to have the writing in our pictures. read more

Baskin-Robbins - :( - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Ice cream was good - except while eating my ice cream there was a young gentleman dusting the counter tops and glass and cleaning off duster with bare hands - another customer came in and before helping them noticed that he never even washed his hands or put on gloves read more

Best I've cream shop NA. The cream is so creamy! I got the Jamaica almond fudge with almonds and hot fudge and I ate it up.

Baskin-Robbins has delicious ice cream and cakes. I think it is way overpriced though. For the occasional splurge, I opt for the classic pralines'n cream. I'm not a fan of this location. There is very limited seating, and the area is sketchy. Service was slow and inefficient. Nice place to go for a treat, but expect a long wait. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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This Baskin-Robbins location is my favorite! The workers here (especially Karen) are always so friendly and helpful! I was able to get my boyfriend a birthday cake here for a reasonable price and it was delicious. I'll definitely be coming back here whenever I need a cake! read more

Girlfriend got me a cake from this place. We sliced into it two days after she picked up. They gave her the wrong one. We called them to complain and at first they offered a partial refund. But then they took back their words and said they can either give a full refund or remake the cake for us. But we had to bring the cake in whole back to them. Who would ask something like that? What if we had a party and the cake was bad? The party would have no cake then. The cake itself didn't even have any cake. It was just a big slab of ice cream. Terrible service. I don't recommend. Management better step it up. read more

Awesome staff and great flavor. They will cater to your every need. All of my birthday cake that I buy comes from here. They will literally write anything on your cake ... so if you want to prank your friends, this is the place for customization. Also, lot of flavors to choose from. It's also next to the gym. So if you feel guilty about eating too much, just go to the gym afterward. read more

They have the best delicious flavors and the best customer service!! :D I recommend the mint Oreo milkshake

***************************** 1434 *************************** I don't eat ice cream. If I do probably once a blue moon. However, Baskin-Robbins offers Birthday cake which the kids go crazy for. I ordered ice cream cakes for my nieces' BDAYs here and also anniversary cake. The high school kids work here, they lack of personalities, but they always greet me when I walk in. My friends and I like Jessica, she got the brightest smile and beautiful hands writing on the cakes. She got this wonderful bubbly personality and very polite. Remember to tip the kids more folks! read more

Baskin-Robbins - Thank you Jessica for decorated us this beautiful cake! You are the best! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

The youngsters that work here at this location are cool as f**k! I ordered a cake for my boyfriends birthday/valentines day gift and wanted it personalized in a certain way. The chick who decorated the cake exactly how I wanted it, is an absolute sweetheart. I'm now a regular there and always swoop up on those delicious polar pizzas (once a week at least, sometimes twice). Other Baskin Robbins locations, their employees look miserable and a lot of them need an attitude adjustment ASAP. (Lack of patience and you can see it in their facial expressions) There's just one thing that upset me, the polar pizzas went up in price, why????? They were only $15.99 now they are $19.99 for like 8 slices and very little ice cream. Can you guys fix that problem? Thanks ;P read more

Amazing guest service, especially this one cute worker. I think her name is Karen. She does an amazing job taking care of any customer that comes in and always seems to be having a good time there! She always makes my Oreo sundae perfectly too read more

SO HERE'S THE SCOOP... I only come here when they have some sort of promotion! This time, it was Scoop Fest at Baskin Robbins ($1 scoops-- how do you even say no to that?). My friend and I came during the afternoon and it wasn't terribly busy. The employees were very helpful and efficient in getting our orders started right away. This particular location is small so seating is practically non-existent. There are only 1 and 1/2 booths--yes, you read right, 1 and 1/2! There isn't even outdoor seating so you'll have to stand and eat your ice-cream next to a skeevy looking liquor store. To their credit, the ice-cream was great! Right now, they are plugging the Spider Man 2 ice-cream flavors. I wasn't daring enough to try those but they have a myriad of flavors that range from standard vanilla to pistachio almond. I highly recommend the pineapple coconut though! I absolutely love the random pineapple chunks and it's one of their more health conscious flavors too. I paired it with mint chocolate chip and couldn't have been happier. Unfortunately, I probably won't be visiting this location frequently due to the lack of seating! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

This is my childhood ice cream shop. Customer service and variety is awesome! We always leave with a smile! I hope this location will be here for 30 more years! Cleanliness and practice of social distancing is on point read more