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Fun gimmicks, and decent recipes, but not a ton to get excited about. Very basic sterile environment with a couple of freeze plates to make your ice cream concoction upon. To expect anything in the way of ambience. You're going to be eating outside or taking it with you to go anyway, as their recipes taste better after they start to melt a little bit. Staff seemed pleasant enough, but it's hard to rely give a fair shake at rating service from people rapidly turning out ice cream to a lot of young people until the middle of the night. On the other hand, if you finish up with dinner and you just need a quick place to go and smash some decent trendy ice cream type thing, then why not?
Great novelty ice cream place that's open late night. Love taking people here for the cool chopping, spreading, and rolling of ice cream. Each bowl is around $13 so it's not something for every day but a nice treat.
Icicles offers a unique made-to-order rolled ice cream experience where you can watch your dessert crafted from start to finish on a freezing metal plate. While the process was definitely fun to watch, I'm not sure the ice cream itself justifies the $13 price tag. Ordering is done at a kiosk where you can customize your ice cream by selecting a flavor and adding (free) toppings. Make sure to edit your item to include those toppings which are tucked away at the bottom. We opted for the cheesecake/flan ice cream and topped it with almonds, strawberries, lychee jelly, banana, and colorful mochi. Among the toppings, the mochi was a standout for its vibrant look and chewy texture, and the almonds added a nice balance to the sweetness of the ice cream. As for the ice cream itself, while rolling the ice cream is supposed to make the ice cream creamier and densor, I couldn't tell if the rolling process made a dramatic difference in texture or flavor. It was very cold from being made fresh, and it also was not overly sweet, but as we got to the bottom of the cup, it became a little too sweet and the rolls started to merge together. The portion for the ice cream is sizeable: we shared one cup among three people and were glad we didn't get a second. That said, I don't think I'd personally spend $13 on a cup again, but it was a novel experience watching the staff make it. Some thing to note is that there is no indoor seating, so you'll need to grab one of the outdoor tables and chairs if you plan to stay. It also looks like they used to have a self-serve boba option, but it wasn't available during our visit. Don't forget to add toppings!
I ordered the teas me (matcha + thai) but only got Thai tea ice cream there was a layer of toppings so I didn't realize at first but just disappointing..
The ice cream marshmallow bonfire was not good. The center texture is super strange. It does not taste like ice cream. It's way overpriced for $11.50. The service here was really bad upon entering. There is a young kid with curly hair on FaceTime with his girlfriend not even acknowledging our existence in the business and gave it to us while they're having a conversation on FaceTime. Ambience nothing special the inside and outside aren't clean (all the tables are dirty). Also, the bathroom has tons of graffiti.
The taste and the dedication they put to make the icicles is splendid thank you to Kevin for making my icicles just like when they started.I had stopped coming here because they where sloppy but definitely improved will be back and definitely recommend.Im a very satisfied customer.You mark a difference Kevin El Sabor y la dedicacion que le ponen hacer el icicle es esplendido gracias a Kevin por hacer mi icicle asi como cuando empesaron.Habia dejado de venir por La calidad y mal hechos pero definitivamente mejoraron regresare y también lo recomendare.Estoy muy satisfecha como cliente .marcas una differencia kevin
I stopped by Icicles in San Jose recently and had a great experience.m The ice cream was really tasty; super fresh and full of flavor. I got the Strawberry Fantasy and definitely recommended. It kind of tastes like strawberry cheesecake. This location also has a boba machine where you can customize and make your own drink drinks. It's only two dollars per drink and I think this is the only location that has the boba machine. What stood out even more was the service. Hector helped me with my order, and he was awesome! Super friendly, shared suggestions and made sure I got exactly what I wanted. He even taught me to roll my own ice cream which is harder than it looks. Definitely planning to come back!
I haven't had Icicles since high school. This place is so good. I got the Oreo Blast with strawberry, banana, captain crunch, roasted marshmallow, and condensed milk. This combo is super yummy.
I love the ice cream, tasted yummy and was cool to watch but the lack of cleanliness and the smell of spoiled milk as I walked in was off putting. I questioned eating the ice cream after I saw how the tools were handle and the rag the use for sanitation was so dirty and smelly but they used it prior to making our icicles. This was a treat from a friend so I felt obliged to at least taste it in front of them but I couldn't stomach finishing it.
Very good but confused as to why my boyfriend got a full cup of ice cream yet mine was missing a roll in the middle. Not sure if I would go here again if they're skimping out on the ice cream while I'm paying $15 for a cup
Never had this type of ice cream before! Ordering was super easy at the kiosk but and our ice cream was given to us really promptly. However there weren't that many people and I can only imagine how long it would take if it were busy. The ice cream was really tasty, has a great creaminess to it that I don't think you really get with normal ice cream. I'd come again on a nice hot day!
I remember when this first came to the Bay Area. There were huge lines, and it was a neat concept of how they made their rolled ice cream. I had a chance to stop by again. Cool names and flavors. Nutella N' Chill: Bananas, nutella, & Graham crackers. Topped with mochi, strawberries, chocolate drizzle, & toasted marshmallow. The icecream was ok though a bit icy, but the toasted marshmallow was good! Oreo Blast: Regular Oreo. Basic, no frills, and simple.
It's a young crowd hot spot all young workers , everyone's super bubbly and polite . I chose the number 11 cereal killer .. the quality of ice cream is super sturdy it won't melt right away since they use the dry ice to roll up the individual "rolls" . Paulina experience: chose the Oreo blast everything went amazing until I chose my toppings which was just M&Ms and they came back with cheese bites and bananas. So I'm just wondering how? How did that happen lol #shesoverit read more
10 years ago
After years of watching Thai street vendors make roll-up ice cream on Youtube, I finally got to try it myself when the trend came to my own home! First of all, the line is ridiculous. Who knew there would be a line down to the next store on a January day? Expect to wait around half an hour-ish. The staff was super friendly! I don't know how they don't get nervous with everyone watching them. There are several stands for you to watch and it's so satisfying to see them roll the ice cream. We got the thai and oreo flavors. It's a bit pricey but there are unlimited toppings. They were arranged beautifully for us. We shared two cups between 6 people and it went great. I definitely recommend sharing so you can try more flavors and also won't get tired of it. I wouldn't go here often due to distance and price but it's a fun experience. Check it out! read more
I have been absolutely dying to try Icicles since my girl friend mentioned it. I have seen so many pictures of rolled ice cream on Instagram but they are all places that are based in Los Angeles. When I found that the Bay had a rolled ice cream place, I knew I had to try it. I hear this place can get extremely crowded over the weekend. I went on a weekday night and there actually wasn't very many people. However, after me and my girl friend ordered, a huge line started forming. The way this works is fairly simple. They have a menu in the back that you can choose from. This is your base for the rolled ice cream. Each option allows you to have unlimited toppings. You order at the very front and then wait until they call your name. They will call your name when it's time for your ice cream to be made. I like that they let you watch your very own creation being made and rolled. However, because this ice cream takes time to make and then roll, it does take a while before they get to you. Despite there not being a line when we arrived, we still had to wait around for 15 minutes or so until our names got called. I do admit that it was pretty fun watching it get rolled up. Definitely a once in a lifetime kind of experience. Afterwards they'll ask you what toppings you want and you can have as much or as little. I decided to go with mochi, strawberry and cheesecake bits on mine. A lot of people like to get a roasted marshmallow which is super cute. They'll blow touch a marshmallow for you right on the spot. They also have different drizzles such as condensed milk and caramel. I had no idea what to expect with this rolled ice cream. I wasn't sure what the texture would be like. For some reason when I think rolled ice cream, I anticipate it to be crumbly. However, this ice cream was so ridiculously creamy. It was thick and just melting in my mouth! I got the gotcha matcha which wasn't overly sweet. It was so, so good. My girl friend got the strawberry option which had graham crackers and condensed milk in the base. Hers was divine!! They have a little seating area outside with heaters so you can enjoy your ice cream out there. It does get pretty crowded and loud inside especially with all the people mingling/talking, the music blaring, and the employees hustling around and calling names. I'm not sure if I would come and wait here during a really busy day, but I would definitely return during a not so popular time. read more
Wanna roll with the homies somewhere? Icicles is the spot! Pros: -unique and seasonal flavors, now featuring dairy-free flavors for vegans! Yayyyy -unlimited toppings -allergy accommodation (ex: can roll ice cereal in non-peanut area) -free on your birthday! -lasts longer than regular ice cream -tv and outside sitting area Cons: -Small waiting/ordering area -long lines but they have overhead shade and a heat lamp Overall, would definitely recommend! I suggest the gotcha-matcha :) read more
Icicles in San Jose?? Hmm.. in Cali? Hardy har Innovative style of making ice cream, kinda like Coldstone were they chop it up but this joint has a metal plate that freezes with your ice cream and made into roles of love. Create your own toppings or pick thier specialties. Fyi always a long line even then I came on a rainy night, the cravings of icicles were popular regardless. Definitely one of my faves!! I'll be back, thank you!! read more
3 years ago
7 years ago
Any time is the right time for ice cream, and why not try the new rolled ice cream trend? We went to Icicles early on a Sunday evening the place was packed; lots of people standing waiting to order or pick up their order, and the narrow bench along the back wall wasn't adequate. There is a speaker right by the front door and the music was really loud, all of this contributed to a claustrophobic feeling. There is table seating on the patio in front once you have your ice cream. They have some interesting flavors and suggested topping combos, but offer only one size, and it's on the expensive side at $8.99. I asked about a smaller cup on display but that is only to split an order to share. After we ordered it became apparent why the lines are long. You wait for the server to call you up and they mix the fillings and flatten out the ice cream while you watch, which is a bit of a process, then follow them to a separate station for the toppings. It's not the most efficient process. Overall the ice cream and toppings were good, although in my opinion the whole ribbon presentation makes it appear you're getting a lot more ice cream than you actually are, so it's long on style, short on value. It is a fun, novel concept and worth a try, but it won't be my go to ice cream shop. read more
Icicles is one of those new foodie fads that are fun to post on your snap/IG but IMO look better than they taste. I ordered the strawberry cheesecake flavor with various toppings and the flavor was actually pretty yummy, but it was too icy for my liking and melted incredibly fast . I love creamy ice creams but I prefer them to have a velvety smooth texture. I appreciate the unlimited toppings and I thought that the toasted marshmallow topping was a cute and unique option. When I'm craving ice cream and find myself in Willow Glen I probably wouldn't return just because of the long wait times and steep price. But it's definitely one of those places you'd want to try at least once to flaunt on your social media. ;) read more
8 years ago
I'm bumping this to a 4 star because it's a lot better than when I first tried it. The staff is faster and more thorough. I ordered the matcha berry, which is strawberry and matcha green tea. Those two ingredients blend so well together! And don't forget the unlimited toppings! I added all the berries and some whip cream. I usually don't finish ice cream by myself, especially on such a cold day, but I did this time! This cost $8.99, which is not cheap. However you can collect points and get a free one after a few purchases. I got a cute ice cream key chain after signing up for their rewards program. read more
Cute LittLe gem that opened up in the Downtown WiLLow GLen area offering up a fun, new way to enjoy ice cream. Their sweet treats are hand made with fresh miLk poured onto a fLat griddle of some sort and then shaved into individual ice cream roLLs. These are then topped off with your choice of toppings. Like I said.... its FUN!! Keep in mind that the wait here isn't a joke depending on when you decide to visit. My girLs and I arrived here on Sunday prior to IcicLes even opening for business and there was already a Line. NeedLess to say, it didn't surprise me to see the Line wrapping aLong the sidewaLk as we were heading out. FLavors are just as fun, catchy, and deLicious ranging from: Bae-sic, NuteLLa & ChiLL, to Pumkin Aint Easy. My issues here: The toppings are apparently unLimited but the servings are skimp. If a person picks one or two toppings- hook it up a bit. LOL! We arrived before they opened up shop and there were aLready a number of things that were "soLd out" - boo!! ALL in aLL, @ about $7 a pop, I'm a fan!! It's definiteLy something to experience at Least once. Come through, enjoy the show, snap a pic or two, and enjoy the deLicious handmade ice cream. read more
10 years ago
4.5 STARS San Francisco, I love you but you need to stop it with the ridiculously pretentious, yipster "food trends": $125 to nosh on expired veggies in a garbage dumpster: http://bit.ly/25Q2K7n? $100 to drink a Soylent drink in an empty, white room: http://bit.ly/2a1vTXw? The latter event had nearly 3x the amount of reservations request than they had seats. That is batsh*t crazy. Do people that attend these events use $1 bills to wipe their ( | )? Lately, I've been spending the weekends in the Peninsula and the South Bay. And, they know how to keep the food trends simple, wholesome, and most importantly, affordable. Man Jose's ice cream game is on point: Popbar, Recess, and now Icicles (currently in soft opening phase). Icicles' specialty is made to order, Thai-style ice cream rolls. This latest dessert trend originated from the streets of Thailand and has made its way to NYC, LA, and now the Bay Area. I believe Icicles is the first Bay Area shop who specializes in these ice cream rolls (but Dean S. gave me a heads up that Snowflake in SJ also offers it). Order at the counter and wait for your name to be called. There's one size ($6.50) and 10 flavors: vanilla, thai tea, berry, avocado, oreo, pb&j, strawberry, nutella, matcha, and one flavor of the day (non-dairy). Toppings: rice crispy treats, cereal, fresh fruit, mochi, roasted marshmallow, nuts, etc. and drizzles: caramel, chocolate, condensed milk, etc are unlimited! There's also a DIY toppings bar with various cereals, nuts, and candies. Keep it simple, you want to be able to taste the ice cream. When your name is called, watch your sweet treat made before your eyes: a milk, cream, eggs and sugar mixture is poured onto an ice plate, then is mixed, squished, flattened, rolled out, and topped with sweets, fruits, and drizzled with your chosen syrup(s). I ordered the Strawberry Fantasy: strawberry ice cream rolls w/ strawberry, banana, roasted marshmallow, graham crackers, condensed milk ($6.50): http://bit.ly/2a1Zsa9. Loved the texture which reminded me of thick sheets of Taiwanese shaved snow. It was super creamy and I loved that everything tasted so natural and wasn't cloyingly sweet. The strawberry and banana were fresh and the crushed graham crackers gave a nice crunch. They torch the marshmallow to order so it's warm and gooey when you bite into it. The price may seem steep but everything is made to order with high quality ingredients and fresh fruit so it was worth it. Since it was hot, I had to share some with Tater Tot: http://bit.ly/2anq2s0. Just a little though since dairy gives dogs the Hershey squirts. DO come with patience! I was 4th in line and it took 20 minutes just to have my named called (lots of people were waiting around) and another 5 minutes to make my order and get the toppings. Limited seating with several stools inside and two benches outside. Icicles is currently in a soft opening phase but here's some feedback to Management: (1) The ordering process is confusing. I walked into a clusters of customers and had to ask multiple people where the line started. They should rope off and designate a line for ordering and an area for waiting. Also, a numbering system would be beneficial since a first name basis for orders caused some confusion. "Mike, order for Mike!" *3 dudes raise their hands* (2) Lack of consistency in sizes. Some cups were overflowing with tall ice cream rolls while others weren't. (3) Turn the AC on please. It was 82 degrees outside and it was like a sauna inside the shop. (4) Bottled water is their only drink option (my friend wanted juice). It would be nice to offer other options like juices and sodas. I fell in love with Recess last week and now Icicles. Now, if they could open a location in SF! =P read more
Is it worth an hour wait? NO Am I a fan of rolled ice cream? YES Do you get unlimited toppings? YES Is it all hype and no substance? NO Would I go back and wait in line? NO* So why does everyone rave about this place? Probably because it is the only one of it's kind in the area (*For now*). When you are the only rolled ice cream shop in town, suffice it to say that the lines will continue to be ridiculously long! Everyone is familiar with how Cold Stone would mix all your mix-ins into your ice cream, and then dump it into your cup. The upside here is that once your concoction is rolled up and placed into your cup, it isn't MELTED! It is a unique experience, and service is always friendly and efficient. You can select anything from their menu, or you can customize your own bowl! Their ice cream comes out nice and fluffy, and for some odd reason, it is light and not so heavy after you inhale it! C O N C L U S I O N It's a neat experience, great ice cream, great service, and a great line to stand in! If you are an ice cream freak who loves mix-ins, you should definitely stop by! *I wouldn't wait in line again, but I am open to dropping a few folks off to wait in line for me* read more
The rolled ice cream is definitely the new trendy way to consume ice cream... So I came. And I tried. But as a devout cone person, it was actually difficult for me to reconcile having to eat my ice cream in a cup, regardless of the endless toppings Icicles is willing to put on top. Plus, the guy that roasted my marshmallow needs to have a real roasted marshmallow cause the one I got was a sad excuse. That tiny blowtorch made it look pretty but it was still a solid marshmallow within...not that ooey gooey caramelized mallow of the smores variety which definitely would have been divine atop this cup of ice cream. You definitely pay for the show. read more
A cool (pun intended) place to see your ice cream get made from scratch! From the liquid cream and fresh fruits to the finished solid product, you can see it all. My girlfriend and I noticed the hype all over social media and decided to try it out. The line was already out the door when we got there so we knew we were at the right place. I ordered the Mint Oreo Blast and she got the Strawberry Fantasy. What they do is pour the cream base on a frozen table and chop the fruits in front of you. As your delicious experiment chills, they spread all of it very thin until it covers the entire frozen surface. And then, once it is solid, they scrape it off the table into ice cream rolls. Pretty cool! Next they cover it with as many toppings and drizzles as you'd like. Mine had strawberries, popping boba, mochi, cheesecake bites, and a roasted marshmallow while hers had chocolate waffle bits, strawberries and mochi. Both were to our liking, but the true winner was the chocolate waffle bits! $6.50 for a bowl of ice cream seems like a lot, but when you have unlimited toppings you really can't complain. Plus, it's really fun to see! I just wish they had more frozen tables. Since every order is custom made, 4 just doesn't cut it on a warm summer day. Cool idea, might have to wait a while, but seeing it is worth it! read more
6 years ago
The 50 minute wait at 8pm was definitely worth it! Seriously, I'm impatient as hell and this is a line I will wait in again if it means I can get more of this delicious ice cream! Price isn't too bad here but there definitely is a need for more of a sitting area. I literally thought it was just a gimmick but I was WRONG. My friends and I shared a Strawberry and a Matcha ice cream, both I was craving for more after the cup was finished. With unlimited toppings, what could be better?!?! (ok maybe free ice cream is better but this is definitely up there!) Thanks Qeashaun (@hollywood_bemunchin) for pumping up the crowd for ice cream and the awesome performance for a cup of ice cream! It's definitely part of the experience to be see the ice cream frozen and roll right in front if you. Props to everyone rolling the ice creams, I think I'd be sore/stiff after 2 or 3 times doing so... Strawberry: Topped with more strawberries and a toasted marshmallow (simple but delicious!). The little bites of actual strawberries in the ice cream really added to the texture and flavor. The fact that it's rolled doesn't do to much to the taste but it sure does look awesome! Matcha: Fact about me, aside from hot matcha tea, I don't really like matcha flavor...except when I tried it here. I think this is the only place so far that I would voluntarily pay for and eat matcha ice cream. The flavor doesn't punch you in the face but it slowly sinks in. This one my friends topped it with strawberries (we all likes strawberries haha), mini cheesecake bites and whipped cream. There also a small topping station near the entrance where you can add almonds and etc to it, which my friends got some almonds on the side (thanks for dealing with my tree nut allergy guys q.q). My only eh is that the cheesecake bites were a bit heavy with the ice cream, didn't quite match too well (and got a bit too squishy when our cup slowly emptied). Final Thought: You scream, I scream.... I scream for more icicles ice cream NOW!! pls. read more
4 years ago
I have food sensitivities so the staff was very accommodating while making my ice cream and friendly absolutely no complaints I had a great time with friends !! read more
We missed it almost, driving by slowly on Lincoln...I'd suggest parking on the side with the bank. Anyhow, my friend and I had heard a lot about this place from friends and social media. I got the matcha flavor with the cheesecake, fruit, and reeses pieces toppings. They allow unlimited toppings over your ice cream rolls, but there's also additional toppings you can add like graham cracker crust and candies on top too. The wait was LONG like 45 mins+ even on a weekday afternoon around 3PM. I wouldn't come back again on the regular. The wait is just way too long, when you ca save money and spend it on froyo or boba. Cool experience, but very delicious and lots of flavors for ice cream rolls. There's also free WiFi and smiley service which is a plus! read more
Be prepared to dedicate at least an hour here...even on a weekday before 5PM. The line goes out the door and fills up fast. When you reach the cashier, you'll order and have to wait an additional 10-20 minutes before they call you up to specify which toppings you want. In the meantime, you can enjoy the free wifi (no signs stating what it is) and watch them fulfill other orders and chop, dice, scrape the ice cream. Unlimited toppings on the list and fixed price of $6.50 for an order. There's also a toppings bar where you can load up, too. The strawberry fantasy tasted like regular strawberry ice cream from a container. Nothing special. The toasted marshmallow tasted burnt, which it is since they blow torch it on demand. In short, unsure if it's worth the time although the price can be overlooked. read more
Rolled ice cream is all the new rage. I had passed by a place when I was in NY but was too full from dinner to try it out. My friend mentioned that this placed opening up in SJ so he wanted to try it out. We came around 9pm on a Saturday and the wait was an hour long. When it was finally our time to order, I ordered an Oreo Blast to share with my bf. Inside is pretty small and it's packed with people waiting for their order. Shortly after you order, they call your name and tell you where they will be making your ice cream. After they finish making your ice cream, they call your name again to ask what toppings you'd like. There are also additional toppings by the door as well, however, there were a lot of toppings empty and it was a complete mess. Overall, the ice cream was great, the people making the ice cream have great attitudes and are pretty entertaining. However, waiting for more than 30 minutes is not worth it. read more
I wish they had an Icicles in Jacksonville, Florida! When I'm visiting, I'm a regular here. Probably not good if you are trying to watch your weight, but I'll watch my weight AFTER I leave San Jose. Though I have been to other ice cream places that fix your selection in front of you, I was still amazed at how they prepare the ice cream here. The Cereal Killer is probably the best and most popular because you can pick between Fruity Pebbles, Cinnamon Toast Crunch or Captain Crunch. They only have one cup size which looks more like a medium/large cup. You cannot pick a small, medium or large cup of ice cream which is fine with me because I have absolutely no problem finishing the whole cup of ice cream before I get home. Lol. The lines are usually out the door but it has let up since it's been a little rainy and chilly. Since it's located on a main street, it's best to use the parking lot in the rear. If you go at night, its a little dark walking from the rear parking lot to the front (just an fyi) Oh and last but not least, the employees here are AMAZING! So friendly and patient!! read more
10 years ago
I'm surprised I actually liked this place. I thought it would be gimmicky but the texture of rolled ice cream is great! so pricy though, for $7. First off- I would never order anything here that doesn't have the fresh fruit integrated into the ice cream cream. This includes the green tea and Thai tea! I tried them and they're just meh. Almost as if I could get these anywhere. The fun of rolled ice cream is they chop the fruits. THE STRAWBERRY WITH GRAHAM CRACKERS! I didn't taste the Graham crackers but this was delicious wow. The texture was great, the taste was spectacular. I added fresh fruits on top with white chocolate. THE PRICE!! I heard the cashier mentioning to another customer that she knows it's expensive but it's because of the unlimited toppings. This is where then lose a star... Yes, it is unlimited. But there is so much you can put on top of your ice cream. It isn't worth the $7+ dollars to me. Frozen yogurt is probably half the price and usually with a lot more toppings. The workers work hard here to roll the ice cream but I still think $5 is a decent price for the rolled ice cream. The toppings aren't that expensive! Especially for people like me, who only sprinkles fruity pebbles and some strawberries. Edit: I still do enjoy coming here. It's very tasty but wow still expensive. read more
Average service. The girl who took my order wouldn't look me in the eye for some reason. I waited almost 2 hours for just super thick ice cream. The Nutella flavor was pretty good and it was fun to watch them make it, but I wouldn't do it again. Kind of expensive too ($6+, I believe?). I'd only come back if I knew they were not busy. read more
6 years ago
Rolled ice cream for $6.50 (+tax) and unlimited toppings! A refreshing treat perfect for summer days to sit and eat outside in their cute patio area. To order, customers go to the cash register to pay for the flavor. When your name is called, you tell them what toppings you desire. Take advantage of the toppings at this point. I recommend getting the condensed milk as a drizzle, fruits, and the roasted marshmallow! The portion size is definitely good for sharing. My friends and I ordered the Berry Squad and Mai Thai. The Berry Squad had a vanilla cream base with chopped up fruits. We didn't get to see the Mai Thai being made but it was really creamy and had a strong tea flavor! It was fun watching the ice cream being freshly made in front of you. Some employees definitely do make the rolls look better than others, but all still tasty though. I would come back to try other flavors! Psst, go find Waldo. read more
I used to see this concept of ice cream being made in videos on Facebook and have always wanted to try it out. And try it out, I did! I waited in line for a little over an hour, on a hot Saturday afternoon, to try out the custom-made ice cream. Luckily we were in a shaded area as we waited in the line that wrapped around the shop. Oh! and they offered water for those who waited in line. Sweet! But not as sweet as my ice cream! Watching the ice cream being made was so much fun. I ordered the Strawberry Fantasy which consisted of strawberries and graham crackers. Supposedly, the graham cracker adds more flavor to the ice cream but you don't really taste the crunch; which I prefer. I added fresh strawberries, mochi, and nutella drizzle to top off my ice cream. The employees were super bubbly but a little stingy on the toppings. Since they offer unlimited toppings, don't hesitate to ask for more. They also offer more toppings to choose from near the exit but I didn't want to drown my ice cream in toppings. All in all, the ice cream was delishh! It was super smooth and creamy and much lighter than your average ice cream. It's a nice spot to come to for the experience and custom ice cream but it was not worth waiting in line. I would suggest trying to come on weekdays where some friends mentioned it was only around a 20 minute wait. read more
What is the hype surrounding this place??? Sunday night at 8:30PM and it was still a 30-35 minute wait, out the door. I do give them props for having signs all over the place saying "we are NEW, please excuse us for the slow wait" Lol, hey at least they give people a heads up. It's also EXPENSIVE. $7.13 after tax. You do get as many toppings as you want, but I still don't understand the difference between Icicles and Coldstones. It's cool that you get to watch them make the ice cream and it shows up in rolls.... but it disappears after your first spoonful into the ice cream. Everything gets smushed together and it just looks like regular ice cream again... Plus points for getting free ice cream here on your birthday though (as long as you show ID) read more
2 years ago
Always wanted to see what the hype of rolled ice cream is all about so this was the choice I had since I live in the Bay Area. I promise myself I'd go to LA next to try their version of rolled ice cream. Anyways I made my brother take me all the way from San Francisco on a school night haha. Inside: it's not too small, they have two skinny benches for you to sit on, if not, they have outdoor seating but it was way too cold for that. You order when you first walk in and they make the ice cream right in front of you. I originally wanted to order the strawberry one but when I saw wake me up which was hazelnut coffee flavored, I decided to get this instead. I walked in around 5:30 and there weren't many people at the time but people were definitely waiting for their rolls since they can only make three at a time. Flavor: the wake me up flavor didn't taste like hazelnut at all, tastes more like coffee than I thought it would've. The gotcha matcha was pretty good, the matcha wasn't overpowering and you can definitely taste it. The concept of this was interesting but rolled ice cream is definitely overrated. What I like about Icicles is that you can get unlimited toppings and drizzles but what can I say, more sugar! Service: the workers here are nice and they're not grumpy or anything. Also there's free wifi here!! read more
Saw a video and I automatically got caught in the hype....I was fortunate to visit The Bay one weekend so I decided to go....with my mom. Here's my experience on a late summer Friday evening (6pm). Ambiance: Parking | It's in downtown Willow Glen, there's generally street parking and plaza parking here and there. It is definitely an attraction so it gets busy during lunch, dinner, and weekends Seating | Spacious in outside but not so much in the inside. There are benches inside that fan fit 6 people. Outside there are table both sitting and standing for about 20 people Feels | Willow Glen itself is a nice charming place. Nice place to walk around, people watch, and catch Pokémon. As for the place itself, it's very....hip. While you wait, there's a huge tv out the window playing sports. If you're lucky, there'll be a street musician playing covers. There's also water outside while you wait. Interior design is interesting. The hip part is the wall that looks like an outside of the house. Music of choice is mainstream hip-hop (Mustard on that beat!). It can get pretty loud so listen attentively. Restroom is gender neutral. Finally there are windows where you can watch the ice creamers do their magic. Food: Nutella & Chill (Recommend) Graham crackers and nutella....yeeeeeessss! Too bad the banana didn't really stand out. Aside from my mom smothering our order with toppings, the ice cream was pleasant. The graham crackers and nutella balanced each other well. I recommend this for those desiring a chocolate taste. Wake me Up (Recommend) Nothing special just strong coffee. Texture was creamy and sweet, not sure about the actual strength of the coffee but we'll see what time I sleep tonight. Service: I give major kudos to the workers here. The line just NEVER ends yet they are able to maintain a positive attitude. Special shout outs to servers Charlie and Lez for making the experience fun for my mom. TL;DR 4 stars. Ice cream was delicious and the experience was memorable. What made this place differ was the delivery of the ice cream and the pleasant customer service. Ice cream is a bit pricey ($7.50) but hey the toppings are free! Other than that I do believe it's a shop on the hype train. I do wish this business well and I look forward bringing guests here to try this unique experience. Tips: * FREE Self Serve toppings * To ensure that you can see them make yours, ask them at the cashiers. * If you're waiting at the end of the sidewalk gate, it's about a 1.5 hr wait. read more
Finally tried this place after seeing so many posts about it!! I went around 1 pm on a Tuesday so there was almost no line. I got the avocado ice cream and the girl making it explained that it's the hardest one to make but she still did a really good job making it look nice. You can literally see the natural ingredients they use bc she actually mashed pieces of avocado into the milk. It was pretty tasty, but nothing too special aside from the aesthetics. The avocado ice cream was definitely heavier/creamier the matcha and Thai tea ones my friends got. I'll probably come back very occasionally because it's def pretty expensive :( almost $7 for ice cream. This place is for sure worth at least one experience though! read more
10 years ago
Scroll ice cream was great. The wait was not. My friends and I came here around 6pm on a Saturday night after dinner and their was a line out the door. Although the ice cream itself was enjoyable and fun to eat, flavors were great but there has to be a more efficient way to serve their ice cream. SERVICE: 1) When you make it inside you let the cashier know what flavor you want. They write your name on a cup. 2) You wait for the ice cream maker to call your name. 3) You go and watch them make your ice cream (2-3mins depending on how skilled your ice cream maker is) 4) You let them know what premium topping you want (marshmallow, fruits, drizzles, etc.) 5) Add more toppings at their self-served unlimited topping station containing mostly cereals and small candy Everyone is really friendly there, but perhaps to make the line go faster they can have people stations at the premium topping stations so that the ice cream makers can continue to make ice cream rather than serving toppings too. ICE CREAM: The ice cream itself is pretty flavorful, I really like their sorbets (vegan) and their mai thai! I got the matcha - but I felt like they should have added more matcha flavor to it. Ice cream served this way reminded me of snowflake ice cream but a lot thicker. I wouldn't mind eating it non-scrolled way if it were faster to make ;) AMBIANCE: Very small interior. They have 6 stations - 4 up front and 2 in the back (ice cream makers in training). They have benches inside for people on sit and wait, but there's no room to eat inside. They have outdoor seating, but with the amount of people flocking to this new trendy dessert place, they don't have enough seats to accommodate everyone. Will I be back? Not if there's a line. I think I rather get gelato without the wait. read more
4 years ago
4 years ago
7 years ago
ALWAYS GOOD!! I LOVE THE NON DAIRY OPTIONS! There is usually a wait but it's well worth it! I've tried a few varieties so far my favorite are Berry Squad, Mai Tai, and Ferrarii. Usually when you place your order everything moves along faster. read more
Been there and done that, twice, and I am ok. At the end of the day, it's ice cream and if it's not for my daughter, I wouldnt stand in line for 45mins, eyes rolling the whole time, to get to the cashier where I ordered and pay to guess what... wait again! "more eyes rolling" Then my name is called to watch my ice cream combine and flattened out and rolled up. Very cute, very different... ok, and tell me it's out of this world. I had my cup of ice cream... the end. and got a nice pic out of it :) read more
6 years ago
Ordered an Oreo shake in this adorable mason jar and straw that you get to keep! The line was long but tbh with COVID restrictions my family and I didn't mind the wait. Once we ordered it came out within 5 minutes so it was super efficient! read more
3 years ago
I ate here every week and had no problems but today i was very disappointed with my ice cream . Today I ordered 2 Bravocado (more frozen) as usual and he did both at the same time not 2 separate times as usual, I'm ok with that because I have seen a few other places (not at Icicles) did the same thing. But when he rolled up the ice cream, I saw that it wasn't frozen enough and he was kinda rushed doing it even thouhh at that time the shop had no other customers besides me and my sister. So I was just wondering why he had to rush or if it was too thick so he wanted to roll before they froze? But for any reason, it is unacceptable because I specifically asked "MORE FROZEN" and my ice cream came out looking like it was made a long time ago because it was melting by the time he gave the cup to me. The reason I still give 2 stars because the taste was still ok, it was just the quality of the ice cream was not what I was expecting, as if I was drinking frozen avocado milk . I'm not a picky person but when I look at the way he works and my today's ice cream I feel a bit disappointed. read more
More info about ICICLES
1275 Lincoln Ave
Ste 1
San Jose, CA 95125
Willow Glen
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(408) 876-0333
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http://iciclescreamroll.com
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Ask the Community - ICICLES
Can I purchase a gift card online?
There is no phone number listed on any site. Do they have one?
Jimmy that number is incorrect and I also can't find one anywhere, is this intentional?
What kind of milk do they use for the ice cream?
One of the workers actually verified that they use vanilla custard
Can I bring my own secret admixture to put into the basic mix? (crushed OOPS! ALL BERRIES cereal + malted milk powder)?
Uuuu87777
Can ownership do a better job at getting customers to wait in an orderly line? The crowd is taking over the sidewalk and pedestrians can get by.
Of course! We have dividers and signs to ensure people don't crowd the sidewalk. Thanks for asking!
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103 reviews that are not currently recommended
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