I used to like going here and chose it over nearby salons because of the service, but that was pre-COVID. Back then it seemed that Nancy ran the place with care and honestly, she did a great job on my nails and was attentive to details and worked with me to get the desired look and results for my nails. But the last two times I've been there I've had a bad experience. I don't know the manager's name but she seems to have taken charge over Nancy and unfortunately, she did my nails today. I wasn't going to write and I thought about just calling but felt it was a lost cause and I'm very upset with the service so I feel the need to share.
This place is really good at taking walk-ins and last minute bookings. They rarely turn anyone away but today I realized that it's to the detriment of customer service. I called in and was willing to come in later in the day but they offered me a spot within 40 minutes. I went in for a fill with design and a pedicure. I was looking to treat myself with some relaxation because I have been experiencing some hard times and extreme stress (ladies, you know how it is when you treat yourself)
They started my pedicure and I told the lady that I had some acrylic on my big toe and I wanted it replaced so I could see if my injured toenail had healed well. Then the manager lady comes to my pedicure chair and starts doing the fill on my hands. I've never been a fan of getting my nails done at the pedicure chair - who is? You are paying for relaxation and a spa experience and now you're forced into discomfort. I get that they want to get as much business as possible and utilize their time, but ask people if they are OK with doubling up first. I wasn't in a rush and I would have been happy to wait after my feet were done.
I was focused on what was happening on my hands so I didn't notice that the woman at my feet had completely ignored my request for the acrylic to be removed. (I would have paid extra for the service). She was almost done painting my toenails by the time I realized it.
I brought in a photo inspo for the design on my acrylics, it was a simple modified French with an eye on the index finger - I asked for square instead of oval and didn't need it to look exact, but I did need it to be worth my money. When she was doing my fill I told her that I didn't need gel on my acrylics, I was fine with regular polish- I did this a lot back in the early 2000s and the nail designs always stayed fresh because they were on acrylics. I KNOW it doesn't have to be done with gel to look clean. I also KNOW that more than one top layer of clear nail polish is needed to achieve this effect.
The manager lady tried to use the gold glitter on my feet for the gold line in my hand design which I already told her I didn't want. Then she yelled at me and gave me an attitude for not bringing in the colors I wanted. Ummmm, every nail salon should have gold shimmer nail polish. I have never asked them for an absurdly abnormal color. My guess is that they focus so much on dip powder and have not invested in regular nail polish colors, BUT I asked for very basic colors that are not out of the ordinary for a nail salon.
She was able to locate a gold color only after taking my payment. I didn't tip great but it wasn't terrible, I planned to add to the tip after the whole service was done. I didn't end up tipping more because of the sloppy rushed job and poor service.
You can see in my photos she had no interest in cleaning up or ensuring there were any clean lines. $100 out of my pocket and I'm still upset about it. If she had an issue with me being OK with using regular polish she could have consulted me to use gel. When she was 'done' doing my nail design she essentially pushed me to the corner to dry, did not set me up with a fan or anything. Didn't say goodbye to me when I said bye either. Turns out she was rushing because her next appointment was waiting for over 30 minutes. She should have known not to squeeze me in based on what I was asking for, I wasn't in a rush! I should also mention, she only put one clear top coat on my nails and she didn't clean up under my nails to freshen me up during my fill either.
I never write reviews but I just really think people should be warned before going here and/or management needs to adjust their ways back to pre-COVID. A last minute appointment isn't worth the upset. If you want powder or gel you'll probably be fine but in my experience, this isn't the place to go to for nail extensions and/or designs. I've been getting my nails done for 20 years so I know a good nail tech when I see them. Nancy is good, can't say that for the other lady - and if she's in charge, good luck expecting valuable service. read more