I enjoy their drinks here for the most part, but not a big fan of the customer service. 5 stars for the drinks 2 stars for customer service Person taking my order was kind of rude, I was asking what aloe crystal is versus aloe vera, but she looked at me like I was stupid and said "aloe and crystal" with attitude...If you are going to name a drink "watermelon aloe crystal," make it clear and specify aloe & crystal as separate toppings. To me it makes it sounds like the aloe is in a jelly form. Either way did not appreciate the attitude ..... A few months later I come back again and get the same damn girl taking my order. When I asked to give my number for points due to their iPad being broken, she rolled her eyes. Since I actually like this place, I will be coming back, only because the damn Oakland location has too damn long of a line, but not a fan of the girl I always get taking my order. RUDE! Here is what I had: 1) Winter melon Kreama with boba -pretty delicious, strong tea taste and sweet cream on top! -boba was actually chewy and soft just how I like it, I was shocked with the color though, didn't expect it to be different colors of red and green, definitely enjoyed it 2) Watermelon aloe and sago -when I learned the drinkwas with crystal, I decided to switch it to sago -on the sweeter side, probably should have asked for less sugar -I liked the aloe, but the sago was a little weird of texture with watermelon slush, but still good! Popcorn chicken -delicious, love the garlic bits (need to bring some mints for after) -con.. they fill the box only half way, worth it if it wasn't such a rip off This place has a lot of work to do in terms of service, but damn if their drinks weren't so good I wouldn't keep coming back.... read more

i Tea - Popcorn chicken only filled half way, rip off - Bubble Tea Near Me - Alameda, California

Paper products and boba just don't mix. I know they're trying to take care of the environment by switching to paper but there were so many things wrong. First off, we can't even check if our drink is right because the cups are opaque. It also messes up those who like to keep a good boba/liquid ratio. The worst part was the paper straws. Some of us drank our drinks too fast out of fear of the straw getting soggy, some teared open the paper lid and drank from the cup, as for me, my straw kept closing up in my mouth because it was too soft and I couldn't get the boba. I just gave up out of frustration and didn't finish my drink. Itea drinks are good though but I'll just stick to the Castro Valley and Newark one. read more

i Tea - Paper straw ugh - Bubble Tea Near Me - Alameda, California

OMG BEST BOBA IN TOWN Service is insanely good, parking lot is top tier. They have board games too! Drinks are amazing, the food is 5 star, especially the popcorn chicken and the calamari. Definitely would go back everyday. read more

The oldest woman who works there is just plain nasty. She's either the owner or the manager, whichever...most unpleasant,unprofessional and ungrateful business manager or owner or whichever ever. This will be my last visit, been going there for years and put up with it because of convenience but she pulled the last draw. Some employees are nice but not all. They are definitely not trained to have any sort of pleasant customer service. They don't deserve customers. read more

I consider myself a regular here. It's a solid choice and they deliver good drinks, good toppings and good snacks. I can't put much more stars because - frankly the service is - rude. So - despite the fact that I often visit and purchase multiple drinks at a time - they are not pleasant hosts and do not give pleasant service. Just basic rude AF service. Last time we came it was Christmas Eve -- and despite sign saying 5pm closing - they still let people in and order at 4:30/4:45pm. When we ordered Hokkaido or Okinawa which came with boba - they said their regular boba ran out - so we asked to replace with agar boba -- you'd think they'd skip the charge cuz they ran out of regular boba? NOPE. Still charged 75 cents for both drinks. When I put my phone number in - I had filled the stamp card - there was only 2 more drinks to the get the free one -- and this purchase was a 3 drink purchase - so i thought I'd get my free one that day--- NOPE AGAIN. Lady at the register said "no - you get it on the next one." -- which truthfully -- I don't even know if I will cuz the whole stupid stamp card screen was wiped out and had one new drink stamped. -- so do I have insurance receipt or assurance card? NOPE. Luckily we didn't have food - but that day - one of the ladies basically came out the back counter and went around yelling "HAPPY HOLIDAYS. WE ARE CLOSED NOW AND YOU CAN LEAVE" -- this one couple had 5 boxes of food still and had to carry their food out with their drinks. So - I guess - for the staff - if they wanted to leave at 5pm on Christmas Eve they should have closed their doors at 4pm. Not do that to their customers. Will I come back to order drinks here? Of course I will. Biggest iTea in the vicinity with seating. Do they deserve more stars? No. They give good drinks and snacks - and thats what they get their rating for. Service and attitude from the employees suck. They take away from their own reputation by being rude and unapologetic. read more

Bobba Tea; I was with my buddy and we drove over here; There is a bit of street parking a bit of parking in the rear. But the issue was the line. Man what a wait. There was about 10 people in front of us. The line here doesn't really move very fast. I get it they are busy but with 1 person taking orders and 4 people making them this place doesn't run very fast. I got the Pineapple Drink here; it was fine it was alright. I guess I'm just over the Tea spots I would rather have like an energy drink it's cheaper and taste better. This is a small spot and pretty busy but could be a good spot to drink or try the different foods and drinks here. The staff was very young and move at there own pace. I can see why people like it. I just thought it was over rated. It felt like a Tap X or any Boba Spot; I have heard it's the better of the places in Alameda so if you are craving something this would be the best spot to go to. This is according to my friend I thought it was just very average at best. I don't think I would return but I'm also not the hugest fan in the world. read more

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Yeah uh, saying all sales final and blaming customers for not hearing over the bad acoustics and the after school crowd is not exactly good CS. I guess it's a small sign of be careful on ordering here, even though they do have good drinks. Got my order wrong, gave possibly a minor death stare and they decided to make an exception. They won't apologize for a mistake. I can understand if you're a small store, but this is a franchise. Starbucks apologizes a million times if they get your drink wrong and sometimes gives you the wrong drink free anyway. A small mom and pop would remake it and keep apologizing. I should have gone to Gongcha. I don't think the other I-Tea in Fremont I went to had this issue. read more

This place is unfortunately getting worse and worse... We've been coming here for years, I remember when it first opened and we were so excited to have an I-tea. The tea used to be strong and the right amount of milk was added to make it creamy. However, now the tea isn't strong enough, and it tastes watered down. Maybe I am spoiled with great tea, and to be fair I've gotten picky over the years. If you're not an avid tea drinker and are not particular about your tea quality, a boba store is still a boba store to get your boba fix. The cons: - lack of tea quality/watered down drinks - happy hour menu keeps getting smaller and smaller There are a few pros to this place: - their boba is excellent(chewy and soft) - they are transitioning away from plastic to paper read more

Covid-19 Order, wait outside, your number is called with a machine. fries: good but not my fave mango sago: not too sweet, it was okay to me signature milk tea: good balance of milk and tea. boba chewy. read more

Before I highly remembered this place because we love it and drink is good too. But one day I got Drink with fly . Omg ! I drank almost empty cup and saw it. Sorry but never come back at least for a while read more

i Tea - Bubble Tea Near Me - Alameda, California

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I rarely leave bad reviews, but the customer service shown today warrants it. Store personnel refused legal coins (Jovita Idar quarters) for a bag fee. Personnel stated the quarters weren't real and made a show about not accepting them. This behavior was done towards two young Black women picking up a mobile order. First, I've never had a bag fee demanded at mobile pickup. Second, I've never seen other customers treated like this. I'm writing this review because my experiences have been positive until now, but if this is how store personnel treat people they THINK don't warrant respect or good customer service, then this was the last time they'll get my business. *** Update: I want to thank the manager for their prompt reply to my review. I also want to address some points made in the statement. I spoke with the young women after their experience. They were visibly confused and upset by the treatment at your store. They didn't refuse to pay the bag fee. The quarters offered were legal, but your staff treated the coins as though they were counterfeit and then behaved rudely towards the young women. One young woman explained that since she'd been traveling, she thought she'd first given a Canadian coin, but then saw the second was the same as the first. She showed me the quarters and they were both 2023 minted quarters with Jovita Idar on the back. Even if your staff were unfamiliar with the new quarters, they didn't bother to slow down and consider how unlikely it was to be handed counterfeit MINTED coins to pay a $0.10 bag fee. I've never witnessed such close scrutiny of coins. $20, $50, $100 bills, yes. Quarters, never. Your reply mentioned the bag fee option for mobile ordering offered since 2017. I and my friends have picked up countless mobile orders from your Park St. location. Not once were we asked for a bag fee at the pickup counter. I've requested a bag at pickup usually after I realize I'm not able to carry everything safely home or to my car. Bag fees are pretty standards these days, so I wouldn't have even argued about it if asked. But I wasn't. So the drama around this fee was unusual to witness and now seems subjectively applied by staff. I want to repeat that I don't leave negative reviews. I actually don't even write reviews, because I prefer to give feedback (positive/negative)at the time of service. After seeing how staff behaved I didn't feel they were receptive to feedback, so I came here to address the issue. I wrote before that I'd personally never received poor service, so I was shocked to witness it. For me grabbing a boba tea and snacks is a treat and fun experience. iTea on Park has been my go-to spot for years. Not anymore. One of those young women is local. She was sharing what she planned to be a fun experience with her visitor. It wasn't fun. Instead, it was frustrating and upsetting. You've likely lost her business. Her visitor had a negative experience in your store and in this city. Her business will not return. I was a regular customer who also recommended iTea for anyone who asked about where to get boba in Alameda. Not anymore. I hope this review sparks change in your staff's attitude towards providing good customer service to ALL of your customers. You have a Black Lives Matter sticker in your front window, I assumed that also meant that Black customers and their money deserve respect in your store. Yet, the behavior I witnessed showed that the sentiment is not understood or upheld by your staff. read more

I agree with a previous review about not being a fan of the paper cups. Can't see through when trying to get the last pieces of boba, mango or red bean out of there. We actually ended up not drinking one until the next day and it didn't leak through, so at least we know its durable. The drinks themselves were what we expect, which are our go-to at iTea...mango sago and red bean/tofu milk tea. No complaints on quality of drinks. Called to place order and they were ready within the 5 minute quoted time. read more

i Tea - Drink in non-transparent paper cup. - Bubble Tea Near Me - Alameda, California

I love coming to i-Tea! Hubby and I were at our usual boba place on the other side of Alameda, but they ended up not having an snacks today. We decided since we haven't been to i-Tea in a while to come by. We didn't get a drink since we got one somewhere else, but we love their drinks here as well. We came and got some popcorn chicken and egg puffs. We LOVE their popcorn chicken. For us, out of all the places we've had popcorn chicken at, i-Tea hands down has THE best popcorn chicken. This is our opinion. I love how crispy and juicy the chicken is. A lot of place is either crispy but dry, or juicy but not crispy. i-Tea is both crispy and juicy and we love it! Like we could not get enough. The egg puff was just perfect! I do have to say though that some of the staff members could start actually putting a smile on or greeting. We didn't get a greeting whatsoever. She just stood there waiting for us to order. read more

my favorite boba spot in the bay area!! as well as t4 and boba binge. i love their creme brulee milk tea! the boba is also cooked to perfection, i love it. i love coming here for the drinks! read more

As an Alameda native, there are many boba/milk tea options to choose from around Park street (the "happening" spot around Alameda). This spot is one of the newer ones, but not the newest. When you first walk in, you might notice that there are two entrances - front and back. The front entrance is the street side with street parking, back entrance has a parking lot (preferred parking, tight spots). MY DRINK: PASSIONFRUIT FROSTY 50% SUGAR I've outgrown milk teas mostly because I'm lactose intolerant, but occasionally I'll give it a go. This drink is decent but honestly nothing out of this world, and for $6 I expected more passionfruit seeds and better consistency overall. The iTea in Oakland Chinatown is definitely more refined. Happy Hour is 8-10pm everyday (you get around $1 off or so), and they have an electronic stamp card system that rewards you with a free drink after 9 drinks are purchased (doesn't count drinks purchased during happy hour!!!) Also, they use paper cups/straws/lids which I liked. I probably won't be making this place my regular spot until their watermelon drink comes back. read more

i Tea - Cash register on left, popular drink menu on right - Bubble Tea Near Me - Alameda, California

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3-stars because I don't want to be that person who only rates when bad experience happens, but!!! I ordered online, tipped. Arrived 15 minutes later and got no notifications on wether if my FOUR drinks were ready or not, i checked in with the cashier who looked so bothered standing there doing nothing. She told me my drinks were ready on the other side of the counter, not impolite but unfriendly, so I thanked her and went to pick up my drinks. Another worker pushed the drinks out one by one (4 drinks), and as she handed me the straw I thanked her, and asked if i could have a bag. Straight as she could be, 'a bag is 10 cent'. I was bothered since there's no option to pay for a bag online, so i thought they would offer alternative way to hold more than 2 drinks as once. NOPE. I did not even say anything to her and pulled out my phone ready to pay for the bag, she said 'cash only'. I said I do not have any cash with me, i ordered online, and asked if they have any paper tray. She said 'tray is also 10 cent'. I was like tf i tipped, you might not know that, but how on earth do you expect a single person to carry all 4 drinks efficiently? I had to run to my car, look for a dime, then came back in to get my drinks. Honestly, I regretted that i tipped, since i don't think their service deserved it. Drinks are okay but not as good as other I-tea though. read more

Pretty happening boba spot given how many have popped up in Alameda lately. Met up with my friend who likes his chrysanthemum tea with grass jelly and I ordered a fruit tea. I asked for mine with 30% sugar and 30% ice. It still tasted really sweet but I liked it overall. The store itself has games like Connect 4 that people can borrow and play at a table. There were also people on their computers doing homework or catching up with friends. There's a parking lot attached to where iTea is but there's also street parking if you come around 7 pm. They also currently have the Five Stars app where you can earn free drinks. read more

i Tea - Guava fruit tea with 30% sugar and 30% ice - Bubble Tea Near Me - Alameda, California

Update: during COVID-19 I remember coming and you had to order over phone and wait at the front for them to bring it out A bigger i-Tea but the same great quality drinks. I highly recommend the watermelon sago/crystal drink (I believe it's a seasonal drink) but GET IT Drinks: I luv itea and it will always be one of my fav boba places and every drink I've ever had from here is on point. The watermelon season drink is amazing and perfectly sweet and refreshing. I also recommend the avocado smoothie if you want something healthier tasting lol. They also have happy hour here but it's only for select drinks! Food: this is one of the few i-Tea I saw with a lot of food choices and I've tried gyu don and my friend has gotten the ramen. Both were good and super filling :) best place for a quick bite of food & boba Ambience: a lot bigger than the other iteas I've been to with lots of seating! They also have a bathroom in the back/front depending on which door you come in from Service: nice and pretty fast! They announce your number and you come get your drinks/food at the counter read more

There is almost always a line for this place but I guess it's because this place is decent and it has a parking lot. I always get the Mango Sago or the Matcha Red Bean Milk Tea and its pretty standard for the taste. I've tried the other iTea location in Newark and it's exactly the same so I can say they are pretty consistent. Overall, I'd recommend this place to others. read more

Not about the food or drinks, but like everyone else on here, service is terrible. Unwelcoming, inappropriately rude to customers, using dirty swear words and middle fingers up in the air on us just because of napkin. I understand stanization is the key during the pandemic and everyone is just trying to keep clean and avoid contact, but they could've told the customer in a non-irrational way to not reach over the counter for items. I have never in my life been to a boba shop that is this rude to customers. We even tipped them before walking away to wait for our orders. And now, I feel like it wasn't even worth tipping them cause of their service. Make sense why this particular location doesn't have much business as they did before. They very much need to self-reflect on what professionalism is... Edit Attention viewers!!! YES i was there the whole time when this whole scenario happened. I was standing by my mother the whole time and through it all and heard and saw everything the owner & her staff member said to me and my mother. Please be caution when coming to this shop, you will get dirty language, curse words and middle fingers up at you and in your face if you try to speak up on here about your experiences and be called a Karen for putting up honest reviews. read more

Hello iTea!! Oh am I so glad you moved into our neighborhood! I first met your sister out in San francisco near where I worked. I actually don't like boba (ah! don't kill me!) and not a huge fan of expensive sugary drinks (calm down!) or calorie heavy milk teas (blasphemy!)... BUT... BUT... You are my favorite :) No really. Some boba places, the drinks are just not that good. Some places the drink cup is too small. But you have a nice variety of teas and juices and they actually taste pretty good. A bonus for the larger sizes too. I've probably visited you more than all boba shops combined these past two years! All despite being way down the street and out of the way! Cremas? Good. Juices? Good. Mango sago? Good. Huge variety of food items? Check. Lovely, bright, decent place to meet someone? Yes! And your happy hour being right at prime time evening! Awesome. Maybe not the best business move.. but then again. It's awesome. So maybe it is a good move! I'll be seeing you soon says my belly. Hopefully not too soon says my conscious. Iteaaaa! Anyways. Until next time. read more

Love me some i-Tea! I feel like i-tea is consistent with their drinks and their sugar levels. But I also feel like the customer service might vary from location to location. Tieguanyin aka Iron Buddha (with either red bean, grass jelly, or coffee jelly) is my go-to drink. The basil popcorn chicken isn't usually dry for me but was dry this time. It also didn't taste much like basil. But I did like the matcha egg puffs! They come with red bean filling, which was nice. Parking is available in the back, which is great. read more

Another boba place in Alameda. I like different places depending on what I'm in the mood for, so here are some notes: POPCORN CHICKEN What's boba without popcorn chicken? IMHO this place has the best popcorn chicken out of all boba places in Alameda. The garlic and basil reminds me of the popcorn chicken I had as a high schooler in Taiwan. DRINKS Favorites are: Signature C1 Milk Tea, Panda Milk Tea, Honey Brown Rice Milk Tea. They also have good non-caffeinated drinks, particularly taro. AMBIENCE They have board games that you can break out and play while you enjoy some boba & popcorn chicken. This place can get pretty packed at night especially around happy hour. Bonus is that there's a parking lot (adjacent to Walgreens and the Marketplace), which is definitely a plus compared to T4 and Gong Cha on Park Street, where parking can be a challenge depending on time of day. read more

Bad service and their drinks are watered down. I stood in a line for 35 minutes for a drink that wasn't even sweet (and I asked for light ice and extra sugar) They also didn't give me cutlery. read more

Terrible service. I paid for my drinks and added a 15% tip. When I got my drinks, I asked for a bag. The clerk said it would be 10 cents. I pulled out my Apple Pay to pay the 10 cents and she told me I could not get a bag with Apple Pay. I asked if she would take the 10 cents out of my tip and she said no. Ridiculous. Ghong Cha is right down the street. Much nicer staff. read more

This is a very tiny shop but I'm so happy they have a parking lot as it can be hard to find parking in this area. I got a mango sago and they were quick to call out my number. Every table has a container of Clorox wipes and a bottle or hand sanitizer which was really nice so I can wipe it down myself. The drinks were up to par with other iteas. read more

One of those long over due reviews! One of my favorite boba spots for the past 10 years! This itea is always busy, but the staffs are always so friendly and FAST! I always try to order online to skip the line since I don't want to wait. I would place my order and I'll get a text 5 minutes later letting me know it's ready. They always have a line ordering and people waiting on drinks, but the people seems to shuffle out pretty quickly! No wonder people like coming to this location! They also have a lot of parking which is a huge plus! There's street parking in the front or the huge lot in the back. I'm your biggest fan, itea Alameda! See you soon! read more

I used love the premium Lime tea, but no more from this location...it's the middle of winter ( citrus season) and they used to make it with fresh limes. Now all of a sudden it's a lime syrup with two wafer thin slices of the fruit, me thinks not...otherwise the are super efficient with the online service. Bobas are nice and chewy...Just don't get what I wanted. read more

An alameda classic spot for boba drinks. This is one of the better locations to spend your money at if you're looking for boba. 70% sugar is my preferred sweetness (I drink lots of coke as a reference). Their puddings go well with toffee milk tea. Hong Kong style lemon tea is my favorite thing from here read more

[ Matcha Lover Based Review ] This specific iTea is so great I had to write a review right away ! You might as well drive the additional few miles from the Oakland Chinatown i-Tea location to this one because like other Yelpers said, everything about this location is BETTER !! I specifically came into iTea to try their Matcha Milk Tea, an item I havent seen on the menu before ! The girl at the register was so kind and PATIENT and helped me decide how I wanted my drink ! Im not a fan of red bean in my drinks so I opted out, but got the matcha pudding that comes with it! 80% sweetness and 30% ice according to the employee ! Can I just say W-O-W !! I was so impressed at how matcha-y the drink was and I had forgotten to ask for additional matcha powder ! The matcha pudding was also such an amazing pairing to the drink, not to sweet, but you could taste the matchaness if you chewed the pudding separately. I also got the matcha egg puff, which does include red bean bits also in the batter ! It was alright ! I recommend either asking for them to cook it for you longer or waiting for the egg puff to cool down if you're looking for that crunchy outside and chewey middle. Since I couldn't wait to eat my puff, I ate it right away and it was only chewey. I like T4's matcha egg puff more for the warm crunchy outside and chewey middle. Regardless, the egg puff is still worth imo because it's $4.50 compared to T4's more expensive price point. There's also a parking lot behind this location, so no need to fuss and buss about parking ! You can enter this i-Tea from two entrances, the back or front - how convenient ! There's plenty of seats too ! Definitely come by during the holidays to get your tasty drink in a cute seasonal cup :) ! TLDR: Fantastic matcha milk tea (w/o red bean), 80% sweetness, 30% ice -- matcha puff is aiteeee, also has red bean bits in it -- fantastic service and interior w/ parking lot in the back !! Other Favorites at i-Teas: Wintermelon MT, Jasmine GMT (both less sweetened) read more

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This location is everything the Chinatown Oakland location has AND MORE! (+) Consistent drinks The quality of drinks is unbeatable. My go-to (if it's available) is the Mango Sago, which is packed with mango bits, sago (tiny tapioca) and HUGE MANGO FLAVOR. It's a bit of a splurge at $5 and some change, but it is ALWAYS worth it to me :) (+) Private, FREE parking lot Need I say more? (+) Large seating area It can get poppin' in here, but they have the space for it. This location is about the same size as the Milpitas one. I'll be back when my mango craving hits a maximum (AKA probably within the next week, not gonna lie) read more

i Tea - 03-04-17 Happy Hour! Looks like this is going on indefinitely...I can't find a date on this flier! - Bubble Tea Near Me - Alameda, California

This location is okay, but it seems like the happy hour (HH) prices are not as good as the location near me in Castro Valley. At least that is the way it seemed when I stopped by. We questioned whether it was hh or not and was told yes, but it didn't seem like the prices reflected that. Oh well. The inside is nice and the staff was fine. I dropped by b/c I was in the area. Parking in the back. read more

Usually have a good time except for today. Worker was rude when kicking people out of the store for no reason even though some people were waiting for their orders and I was in the middle of finishing my popcorn chicken. read more

Itea for the win after non Asian food from Europe trip! Great afternoon refreshing tea that I slurped up and then down after arriving home! Nice seating area and grand selections of food items to delve over about! Nom and drink away! read more

Very rude service. They are really very very rude and care less for anybody. Really bad Experience.

One of my favorite boba shops! I love that this place opens decently late for late night catch up with friends. Also, there are variety of meals, snacks, and drinks! Everything is decently priced, especially during HH (from 8pm-10pm everyday)! There is a parking lot in the back too. I always see people getting mango sago drink, but never pulled the plunge because I just love my go to drink (roasted oolong milk tea). This day I decided to get it. I'm not sure what I was thinking, like this mango drink would be some kind of extraordinary mango drink, but it is literally mango puree with bits of mangos and sago in it. I rather eat my mangos than drink it. Not saying that this mango drink was bad or anything!! If you like mangos then this is the drink for you! I just prefer my drinks in the form of milk teas. I also got my go to ramen, the black garlic oil ramen. Their menu is pretty darn cheap and large portions. I think this ramen is the most flavorful of their other ramen. It's pretty decent for the price! For less than $20 it was a pretty good meal! I always love coming to this itea. Never really ever had anything bad to say about this one. Two thumbs up from me! read more

i Tea - Black garlic oil ramen - Bubble Tea Near Me - Alameda, California

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Date: 7/31/2016. Time: 2:45 PM. 69°. Sunny While attending the Alameda Art 'n Wine Festival yesterday, I received a message from Albertino M, mentioning that I-tea was having a grand opening special for the weekend - all drinks on the menu for $2.50. I stopped in at that time to browse, and took a few photos for uploading, but I was not ready to prepare a review. The line was long, heading out the door. I did not order anything. Thus, I decided to wait until today to give the place a try. I have never been to the I-tea in Oakland Chinatown, so I did not know what type of impact the drinks would have on my health condition. Are all these drinks sugar-laden or what? What can I have as a beverage without worrying about the grams or amount of sugar? Ambiance: beautiful lighting and framed illustrations on the wall. Menu board mounted on the wall above eye level. Maximum seating: between 35 to 40 people. Unisex restroom facility to the rear of the business. Shelving units in the back had small jars of assorted teas. Snack menu mounted on the counter in front of the cashier. Trays of pre-made sushi stored in opened-type refrigerated case to the left of front door entrance. (I saw two employees loading them into the refrigerated case from cardboard boxes yesterday.) Ordering the beverages was done quickly; however, the wait was at least 15 minutes. I was holding receipt #197. Strange how some of the food orders by other customers who ordered after I did, were able to pick up their items before me. Hmmm! Beverages: 1 fresh taro milk tea with no sugar and 1 litchi green tea with 30% sugar. Cost: $5.44 including tax. Taro milk tea had boba and bits of fresh taro; litchi green tea had boba, QQ jelly and chopped up pieces of litchi (lychee). My sister said the litchi green tea was too sweet. It was just okay, nothing to write home about. We both agree that Chai Thai in Oakland has a better tasting lychee tea. My fresh taro milk tea was also okay. It had a milky taste - not much on the taro taste. I also had better elsewhere. Cleanliness: Grade A for the most part, with the exception the restroom. Floor had at least three toilet paper liners and pieces of toilet paper. Okay, I was nice. I picked up the toilet paper liners and disposed of them in the garbage can. It's nice they have free parking in the back. Parking is difficult on Park Street. Return trip? Maybe, then maybe not. It depends on my mood. read more

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Customer service was so bad that they were laughing at my order because I couldn't speak clearly the name of the drink I want. How rude they are. Today, I called this store to ordered some drinks when I was shopping at Food Maxx. Someone picked up the phone, the girl who was laughing when I placed my drink, so my voice might not clearly at Food Maxx that always busy, with the face covering and talking on the phone that everything may have not correctly even I tried to pronounce the word. I gave them my name is Lee ( easy word and sound like easy, right). I got all my drinks nothing wrong, thank God. I wouldn't mind that they were impolite when taking the order but when I see the name they let it be NATE. OMG..!! How come?? Lee and Nate?? They totally have a contemptuous attitude toward the customers. Yes, thank you for giving me another reason for never come back read more

i Tea - Bubble Tea Near Me - Alameda, California

Super yummy delicious Ramen and panda milk tea Super clean and lots of fresh air in the environment Love the happy feeling music selection overhead with quality speakers playing hit after hit Nice napkins that make Use masks in case you forget yours in the car because they do enforce wearing mask while inside Giant parking lot in back with lots of spaces only can enter on park st door there's always parking in front read more

Don't order online for an order to picked up later which is an option on the website. I ordered at 4:15 to be picked up at 5:05. 10 min later I receive a text saying my order is ready. I called the shop to let them know that I won't be there until 5:05 and she said that my order is ready. She said the online orders just print out and they make the drinks. She could see on her end that my pick up time was 5:05. She agreed to remake one of the drinks and then hung up on me. When I arrived, all the food was cold and the drinks were melted. She told me they would not be able to remake it. I told her that it shouldn't be an option to place an order for a later pick up if they can't honor that. I asked to speak to the manager and she again, told me that they don't have control over the system and that if I wanted hot food I Should order it closer to when I would arrive. I am well aware of that. . Passing off responsibility off to the customer is ridiculous. I spent $70 in total. The problem could have easily been remedied. If they know this is an issue, look at the order when it. Comes in, check the time and make it closer to pick up time. Ultimately it was remade but this all could have been avoided. The girls were rude and one hung up on me. Might return bc of consistency with drinks but service is poor. read more