Visited i-Tea yesterday evening and was surprised by the quality of their drink and popcorn chicken! I ordered a jasmine milk tea with grass jelly and popcorn chicken, both came out really good, the quality was there. Initially ordered a jasmine milk tea with lychee jelly and I asked the girl at the register if I could change it out last minute to grass jelly, and she was so kind to do so. I also asked for extra garlic and basil in my chicken, and she had her coworker check for me if that was possible as well, I appreciated that - so service was great! When my popcorn chicken came out, they really did not skimp on my request of extra basil and garlic!! Loved that - thank you i-Tea of alameda!!! read more

i Tea - Popcorn chicken w/ extra basil and garlic - they delivered on the extra toppings, thanks i-Tea!! - Bubble Tea Near Me - Alameda, California

Their customer service and drinks were terrible. They started raising their voice and give attitude when I ask them questions about their stamp cards and why I can't use it in person. It was an online stamp card that can't be used in person so I have to order it online and they will void it on their side which they did but the attitude they gave was unnecessary bc I was just confused about how their system works and asked them nicely. They made my drink very fast but they forgot to add sugar so I came back to ask them to add sugar and they still have the same attitude for something thats completely their fault. The drink that they fixed still tasted really bad and bland for some reason. I had that same drink there before and it was never that bad. I recommend going to itea san leandro for the best quality, I only came here bc itea san leandro closed on monday. read more

Workers got my order wrong, barely any tea was added and didn't add any sugar which is usually fine as long as they could have fixed it. When I went back to tell them, they simply added sugar to the hole I poked through the lid of my cup. My drink overall tasted like slightly bitter, watered down milk. I-tea usually does better, was heavily disappointed in the attitude of the employees as well. read more

iTea still has the best basil garlic popcorn chicken! :) my go to order is a mango sago and popcorn chicken, it never disappoints. This location has a free parking lot and limited indoor seating, but no public restrooms. The front entrance is the only entrance though it looks like there was a way to get in through the door next to the parking lot before. read more

i Tea - Mango sago Thai tea Popcorn chicken - Bubble Tea Near Me - Alameda, California

After walking around Alameda for a while, I decided that i-Tea would be on the menu for dessert. I really only like i-Tea for their Matcha Milk Tea, and it's simply because of the Matcha Pudding. It's the only drink I get from here just because I can't bring myself to get other drinks that I know I could get better made elsewhere. I also tried the Thai tea from here which was ok. There are much better places you could get Thai tea that taste more authentic. This location requires you to wait outside after ordering. They have a speaker phone that calls your number which is nice (I was concerned I wouldn't be able to hear them call my number). No indoor seating available yet! read more

i Tea - Menu - Bubble Tea Near Me - Alameda, California

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I tried out the new drink today the matcha oreo brulee and it was really good. the person taking my order was very considerate by asking my preferences and helping adjust my order to my liking. I also got the popcorn chicken and the seasoning on it was really good and hit the spot. overall staff is very friendly and I will for sure be back. read more

The service at this place is terrible! I come here regularly because it is on my route to and from home but I've not once experienced a pleasant or friendly customer service. They are very snippy, roll their eyes, don't respond when you ask a question or smirk when they feel your question is above them. I hope this review helps them improve their customer service! read more

First time here and really dig the watermelon aloe crystal! It was 80s F and that's considered hot in the Bay so the watermelon drink was especially refreshing. The aloe texture along with the crystal made it feel like I was chewing on watermelon bits! Egg puff was also a mix of crunchy edges and soft centers. Even overnight it was still good. I liked the menu is on the wall for east reading! Small space overall but adequate for a hang out with friends. Food was fast and good flow of peiple read more

Worst customer service ever. Incredibly disrespectful workers, they got my order wrong and gave attitude when I asked for it fixed. The food was undercooked, and clearly done in a rush. Will not be returning again. read more

I've been coming here since 2019, and have had the most issues this year by far. The team working constantly disregards the changes you make to orders, and makes it to how it usually is. The food I've ordered is no longer up to the quality it was before. I had ordered popcorn chicken with no spice, and was left with overly salted popcorn chicken, which I called about and was given a credit under my number. When requested to use the credit towards drinks now that I don't trust the food can be made correctly, I was told it couldn't be done unless a manager was in. I still ordered my drinks, which 1. I get with a lot less sugar due to my partner being pre-diabetic and has a full amount of sugar 2. I ordered a drink that I was told "doesn't usually come with boba" so my drink was made with no boba at all. The lack of care towards the changes and alterations for people's food and drinks is not okay. And can cause people health issues. People that have health restrictions CAN enjoy things anyone else can, if people did their jobs by how it's requested and paid for. Please do better for the sake of your customers. read more

Missing basil on the chicken. aside from that it was decent popcorn chicken with spice better than most boba place chicken. I also got milk tea and it was great with the 50% sugar. read more

i Tea - Basil chicken missing the basil. - Bubble Tea Near Me - Alameda, California

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Best tea in Alameda, hands down. They also have a great selection of snacks to try. Highly recommend the egg puffs and jasmine milk tea!

i love this itea, but the short chubby asian lady with glasses is always rude asf smh

Been coming here since it opened and never had any issues with their food or staff. I love how huge the drink menu is when you walk in. I just wanted a drink so I got the M3 Strawberry blossom drink with boba. I thought it was perfectly made and it was delicious. Staff was nice and my drink was done in a timely manner. The one thing I found annoying when I was waiting inside was how loud the volume was on their speaker. The girl calling the order numbers sounded like she was screaming. It's a small location so I don't think it needs to be that loud but I guess if people are waiting outside they need to hear it too. Nothing wrong with the volume on the cashier side. I use to come here regularly when they had happy hour and I hope they bring it back. read more

i Tea - Strawberry blossom with boba - Bubble Tea Near Me - Alameda, California

Oh man, my favorite matcha latte! For me that does not like to drink milk, with this matcha latte it makes the flavor perfect. The matcha is also very creamy! read more

this place is good. i don't know why the ratings aren't higher. i got basil chicken (spicy) it was AMAZINGThe drinks are also pretty yummy. i saw in other reviews people being upset about the lack of friendly workers but i really don't find it that necessary, it's a grab and go type of place in my opinion. i don't expect a constant smile. anyway, i recommend going read more

Came at 8:30pm to get our boba fix. I don't know how it's possible to get bad service at a boba shop but the girl taking our order wasn't too happy last night. My bestie asked to add grass jelly to my matcha red bean smoothie and she looked at him like he was crazy and questioned his request with a slight attitude. Trust me, it's the best combo. It should be on the menu. We received the drinks quickly and one thing I noticed right away is that my smoothie was in a smaller cup than the Oakland iTea location, but it cost the same. Smoothie was $7 and the milk tea was $6. Both tasted great. Location is clean. read more

i Tea - Smaller smoothie cup then other I tea location, but price is same - Bubble Tea Near Me - Alameda, California

Phone line seems to never work when I am trying to call you place an order. They are getting super cheep with their food. I got that much amount of lumpia's and they are cut in half. The girl who took my order was super nice I didn't get her name. But like y'all come on. read more

i Tea - Bubble Tea Near Me - Alameda, California

Plenty of drink options and it's nice that you can choose your ice and sugar level. It's usually pretty loud in there with K-pop music playing so I don't hang around long. They have a pretty good creamy soft shell crab ramen and their beef udon for when I'm hungover. The food is surprisingly good and it comes out quickly. read more

We are regular customers but their customer service has been very poor lately. Some of their cashiers don't even smile like and not so friendly. Also, when they make a mistake with your orders, they are not willing to correct your order and they will just lie on your face. We'll not ever coming back at this iTea location anymore. read more

Drink was okay but the popcorn chicken was bad, just spicy and breasy. I don't taste any other flavor besides a little crunchy. Oh seems like I can't bypass tip when I am ordering with a cashier and swipe my own card... Isn't that illegal under new california law for obligated tip especially for a self-serve pretty much. read more

Righteous beverages made with consistency. I recommend the 3G with boba, egg pudding, & grass jelly. Why don't you have paper straws yet? Service is speedy & efficient. Not too warm, but not unfriendly. Lots of kids after school. Weird communication thru tiny distorted speaker that cuts in and out. Smells like fried food, which is not enticing when you just want a beverage. read more

This is my moms go to spot for tea drinks , fan of the Thai ice tea and I usually try their specials. I noticed that they redid their website and ordering is much quicker, which is something I really appreciate. It only took 20 minutes for 5 drinks to be ordered. The only glitch I ran into is that the online website doesn't recognize the need a bag feature and goes back to the check out screen.. so bring your own bag. Make sure you bring the person's phone who did the ordering or they will not give you the drinks or like me, send over the confirmation as a snap shot. Only improvement I would recommend is separating the lines for ordering and pick up. Also have thick skin because the staff ain't nice. read more

i Tea - Drinks and total cost on receipt. - Bubble Tea Near Me - Alameda, California

One of those long over due reviews! One of my favorite boba spots for the past 10 years! This itea is always busy, but the staffs are always so friendly and FAST! I always try to order online to skip the line since I don't want to wait. I would place my order and I'll get a text 5 minutes later letting me know it's ready. They always have a line ordering and people waiting on drinks, but the people seems to shuffle out pretty quickly! No wonder people like coming to this location! They also have a lot of parking which is a huge plus! There's street parking in the front or the huge lot in the back. I'm your biggest fan, itea Alameda! See you soon! read more

It's been awhile but I'm back in the bay! First stop was itea for snacks and drinks to enjoy with my cousins, we ordered four drinks, calamari, popcorn chicken, and the green tea egg puffs. I'll rate the food since the drinks were good as always. Calamari: 7/10 $9.50 (it's no longer the small rings and tentacles, they're like calamari steaks chopped into the length of French fries so this wasn't worth it - my cousins were disappointed too) Popcorn chicken: 9/10 $7.50 I would definitely purchase this again: it's the best popcorn chicken that I've ever tried from a boba shop and I've tried dozens. Matcha Egg Puffs: 5/10, it wasn't very crispy compared to others and it tasted off in my opinion I wouldn't order it again. It was pretty quick service, be sure to ask for extra dipping sauce. read more

i Tea - Bubble Tea Near Me - Alameda, California

Based on the reviews, it sounds like service isn't always good. But maybe I lucked out today or I normally don't require much. Anyway, we ordered one complicated drink that could not alter sugar or be made hot and ended up exchanging the drink for something else. The cashier was pretty patient even though I had to keep going back to my friend about her drink..she was reserving our seats. She also had to repeat herself multiple times cuz I'm almost 40 and I just can't remember stuff..hehe. We all ended up enjoying our drinks. I got the okinawan milk tea with pudding - creamy milk tea at 30% sweetness no ice was close to perfect. It was still a tad sweet. The pudding had good texture and the right sweetness though. My friends got rose milk tea and the lemon iced tea - both enjoyed their drinks. read more

i Tea - Lemon iced tea - Bubble Tea Near Me - Alameda, California

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Popular spot for Boba and snacks. Often times it's packed with teens and college kids hanging out, while most adults are with their kids ordering to go items. The place also plays popular music and music videos on the TV. read more

i Tea - Taro Milk Tea and Green Tea Matcha with Red Bean - Bubble Tea Near Me - Alameda, California

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This i-Tea has weird hours, I come here in the evening times (between 6 - 9 PM) and they are closed. I was in the area in the afternoon before work, so I stopped by and grabbed a boba. The wait was a bit long, even though I was the only customer inside. I ordered my usual - the jasmine milk tea with boba. The milk tea tasted different from all the other i-Tea locations that I had been to, it was not as creamy. It tasted a bit bitter and it had a weird aftertaste as well. read more

We have been to this I tea a few times and each time we got boba. This time we grabbed some lunch. The ramen, udon and curry are ok. We weren't expecting much so we weren't disappointed. Their egg puffs are nice and crispy. Hubby got the milky tea with pudding which was pretty tasty. I got the super lime after I requested their most tart drink. They said they could t adjust the sugar level so this drink turned out to be more sweet than sour/tart :( Good place to grab some boba and play games. read more

Soft shell crab ramen, takoyaki and popcorn chicken are some tasty and recommended food items I've tried here in the past. They have an expansive selection of milk tea with various toppings like boba, grass jelly, pudding, etc. read more

Havent been here in a while and wanted to try something that wasnt Gong Cha/T4/Happy Lemon today so I ordered a Guava Green Tea/Green Milk Tea/Sea Salt Oolong. Ordered online bc there's always a line and it came out pretty quick. Staff was quick and nice when I realized I was in wrong line and there's a seperate pick up line. Got all my drinks tasty. Would come back since Teaway closed down and I need a Guava fix. read more

i Tea - Bubble Tea Near Me - Alameda, California

Usually don't come to this Itea but it was so hot I decided to stop by. Got a Chrisanthemum D11 lowest sugar is 50% so thats what I got. The drink was so sweet I thought I was in Candy Land. I had my 3 friends try it to make sure I was not mistaken, the sugar level was atleast 100-125% and I had to have them remake it! They were not polite about it either but they still took it in. Got the drink and it looked like water and tasted like water. Ill just stick to my usual San Leandro or Oakland iTea. **Follow up review since the manager replied below** Maybe I was being sensitive. When I had brought back my drink to be adjusted. The girl who hands out the orders decides to help me resolve my situation with an irritated tone as if I was bothering her. The manager who kindly helped fixed my drink probably didn't hear her tone with me as she was busy behind. Tone is everything in customer service and I was a bit unpleased from that. Now, the drink was fine when she gave me half the cup to taste. As she poured the rest of the drink into the cup it got more diluted then sealed. I would love to give this location another try whenever I am in town again. read more

i Tea - Fixed Chrisanthemum drink D11, watered down, basically water. - Bubble Tea Near Me - Alameda, California

The cashier was a nightmare, there was 10 people in line which went out the door and people continued to come. She yelled at every person who left the door open, mind you it just opened and was very stuffy. I asked if I can wait until a few people left to close the door and she yelled at me to wait outside! She was so slow on the cash register, answering phones, yet she was so stuck on the door opening too wide and being extremely rude. I seen other employees who were moving 5 times faster than her order taking. itea do better! read more

Came back for bobas and snacks during the heatwave. My gosh their snacks quality went downhills!!! I ordered the popcorn chicken and fried calamari. The calamari turned out to be very soggy like it was too frozen for frying. The popcorn chicken pieces are so large pieces, i like smaller pieces of chicken. I prefer eating T4s Basil popcorn chicken, iTeas was effy. The drinks were ok. I ordered by phone and asked for rose green tea, I received rose MT instead which was odd. Definitely would not come back for the snacks. The drinks are fine besides the wrong drink order. read more

This milk tea is better than any milk tea that I drank in Taiwan. My favorite drink is the Jasmine milk tea, 30 percent sugar, no ice. It's always on point and consistent with the other i-teas. I like my milk tea strong in flavor. Service is not great, but I think I'm used to it now. read more

OMG BEST BOBA IN TOWN Service is insanely good, parking lot is top tier. They have board games too! Drinks are amazing, the food is 5 star, especially the popcorn chicken and the calamari. Definitely would go back everyday. read more

The oldest woman who works there is just plain nasty. She's either the owner or the manager, whichever...most unpleasant,unprofessional and ungrateful business manager or owner or whichever ever. This will be my last visit, been going there for years and put up with it because of convenience but she pulled the last draw. Some employees are nice but not all. They are definitely not trained to have any sort of pleasant customer service. They don't deserve customers. read more

Happy Sunday everyone. Here is the updated hours during "shelter in place". :) 2-8pm everyday and closed on Monday. Stay safe. Be safe. read more

i Tea - Bubble Tea Near Me - Alameda, California

I enjoy their drinks here for the most part, but not a big fan of the customer service. 5 stars for the drinks 2 stars for customer service Person taking my order was kind of rude, I was asking what aloe crystal is versus aloe vera, but she looked at me like I was stupid and said "aloe and crystal" with attitude...If you are going to name a drink "watermelon aloe crystal," make it clear and specify aloe & crystal as separate toppings. To me it makes it sounds like the aloe is in a jelly form. Either way did not appreciate the attitude ..... A few months later I come back again and get the same damn girl taking my order. When I asked to give my number for points due to their iPad being broken, she rolled her eyes. Since I actually like this place, I will be coming back, only because the damn Oakland location has too damn long of a line, but not a fan of the girl I always get taking my order. RUDE! Here is what I had: 1) Winter melon Kreama with boba -pretty delicious, strong tea taste and sweet cream on top! -boba was actually chewy and soft just how I like it, I was shocked with the color though, didn't expect it to be different colors of red and green, definitely enjoyed it 2) Watermelon aloe and sago -when I learned the drinkwas with crystal, I decided to switch it to sago -on the sweeter side, probably should have asked for less sugar -I liked the aloe, but the sago was a little weird of texture with watermelon slush, but still good! Popcorn chicken -delicious, love the garlic bits (need to bring some mints for after) -con.. they fill the box only half way, worth it if it wasn't such a rip off This place has a lot of work to do in terms of service, but damn if their drinks weren't so good I wouldn't keep coming back.... read more

i Tea - Popcorn chicken only filled half way, rip off - Bubble Tea Near Me - Alameda, California

Paper products and boba just don't mix. I know they're trying to take care of the environment by switching to paper but there were so many things wrong. First off, we can't even check if our drink is right because the cups are opaque. It also messes up those who like to keep a good boba/liquid ratio. The worst part was the paper straws. Some of us drank our drinks too fast out of fear of the straw getting soggy, some teared open the paper lid and drank from the cup, as for me, my straw kept closing up in my mouth because it was too soft and I couldn't get the boba. I just gave up out of frustration and didn't finish my drink. Itea drinks are good though but I'll just stick to the Castro Valley and Newark one. read more

i Tea - Paper straw ugh - Bubble Tea Near Me - Alameda, California