I usually never do reviews but I went with my 8 year old daughter for her birthday.The hostess up front weren't as welcoming as expected so I was nervous at first, but quickly we got seated by a different lady Raydean. She was so friendly and genuinely happy to assist us. Our server, who was a manger Albert was very friendly as well. Best food I've gotten in years. My daughter got the plain cheeseburger and I got the ribeye. Great establish they've got. I'd love to come back soon. read more

I always love the food here at any Hillstone group restaurant. Anything I've ever ordered has been delicious and consistent. My only problem is trying to leave without a food coma. I made a reservation for my husband's birthday and I couldn't breathe by the time I left, I was so full. We had the famous spinach artichoke dip, rib eye with fries, and famous dings crispy chicken sandwich. Everything was so good, we had one portion of sandwich left and we ate it the next day and it was still so freaking good. Highly recommend anyone coming here and to try anything on the menu, I can't imagine someone being disappointed. Our server was so wonderful, I wish I got her name, she was amazing. Only flaw is I think the restaurant is a bit too dark, I'm young and I feel like I'm loosing my mind a little with lighting, my eyes start playing tricks on me. read more

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Service is always top notch at Houston's. I wish I could remember my server's name. I'd give him a shoutout. The food is always great at Houston's. We all thoroughly enjoyed our food. If you have never tried the red beans...bayyyybeee, please try them. They are the best I've ever had. I was shocked because this isn't a soul food restaurant. I didn't like the sweetness of the pineapple steak and sent it back. The savory steak was excellent. Everything else was on point except for the drinks. The drinks not so much. I ordered one drink, didn't like it, sent it back, and replaced it with a margarita. It was terrible. read more

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This review is specifically in response to the disgraceful conduct of the co-managers on duty at lunchtime on April 11th, whose miserable attitudes and shockingly unprofessional behavior completely ruined what should have been a normal dining experience. I have never been treated with such blatant disrespect, hostility, and outright aggression at a restaurant in my life, ESPECIALLY by co-managers who should be held to a higher standard of professionalism and ethical conduct. My friends and I went to Houston's and were quoted 1 hour to 1 hour 15 minutes for a party of five. For additional context, someone in our party was 8.5 months pregnant, and despite the excessive wait, the restaurant offers no seating or accommodations for guests waiting for their tables. We said no problem and waited patiently. After an hour and fifteen minutes had passed, we checked in and were specifically told that the next table of 5 would be ours, and that it would be "10 more minutes." Instead, we stood there and watched them seat a party of TWO at one of the very few 5-top tables (the exact kind of table we had already been waiting nearly an hour and a half for). Given how blatantly we were skipped after being told we were next, it certainly made us question whether Houston's seating process is actually based on the waitlist at all, or if certain parties receive preferential treatment behind the scenes. When we asked why they would do that after telling us we were next, the hostess/co-manager played dumb and said, "I don't know what you mean." When we repeated the question, because she obviously knew exactly what we meant, she suddenly became aggressive, combative, and completely unprofessional. She stormed out from behind the hostess stand, got directly in my friend's face, and began speaking to him in a confrontational manner as if we had attacked her simply for asking a reasonable question. Let me be clear: no one yelled, cursed, or acted aggressively whatsoever. Her response? "I will not serve you. I'm refusing service." No explanation. No justification. No attempt to remedy the situation. Just an immediate power trip. Once it became clear she had no valid explanation for her behavior and knew she was in the wrong, she cowardly avoided further discussion by pretending to take phone calls rather than addressing the situation like a professional. When another person in our group asked why we were being refused service, the male co-manager (who was one of the most arrogant, miserable, and nasty individuals I have ever encountered in customer service) said he "doesn't need to give a reason." Again, someone in our party was 8.5 months pregnant and had been standing there waiting for well over an hour and a half. Her husband mentioned this hoping maybe they'd show the smallest shred of decency or empathy. We were wrong. Instead, the male manager responded by telling us we were being kicked out and that standing there wouldn't do anything. He repeatedly stated that he did not need to give us an explanation. Absolutely vile behavior. I recorded the entire interaction and have both managers on camera. These are not hospitality professionals. These are rude, power-hungry, deeply unpleasant people who clearly despise customers and abuse whatever tiny authority they have. The level of hostility and contempt shown toward us for simply asking why we had been skipped was shocking. Houston's should be embarrassed to employ managers who behave like this. If this is how they treat guests, especially a pregnant woman and a group who waited patiently far beyond the quoted time, then this establishment has serious problems with leadership and culture. The food could be the best in the world (which it is not - I found a produce sticker on my tomato last time I was there and the utensils and cups are almost always dirty) and it still would not be worth enduring the humiliation, aggression, and disgusting treatment we experienced. We will never return, and I strongly advise anyone considering dining here to spend their money somewhere that actually values and respects its customers. These managers should find a new profession immediately, as they possess none of the temperament, professionalism, or basic decency required for customer service. Frankly, they seem far better suited for a boxing ring, where their obvious pent-up aggression might be more appropriately directed since they are unable to control their emotions in a hospitality setting. read more

Two main issues with our experience: 1) This restaurant is not accommodating to families with babies. Strollers, infant carriers, and baby holders are not welcomed. 2) We reserved a table for 3:30 and called ahead to let Jordan, the general manager, know we'd be late after locking our keys in the car. She said she would do her "best" to seat us. When we arrived at 4:00, our table had been given away, and we were first told it would only be a "few more minutes." After waiting 15 minutes, Jordan then told us the wait would actually be another 40 minutes. The lack of communication, accommodation, and sternness from Jordan completely changed our experience. It was disappointing to be told one thing over the phone and treated so dismissively when we arrived. Unfortunately, after this experience, we will not be returning. read more

My favorite restaurant in LA. The Hawaiian ribeye is delicious. It's definitely dessert meat so if you don't like sweet meat, don't order it. But everything is so good. Gents, you'll need to put a collared shirt on here, but worth it, the service is great! Nice lighting too, all low key tungsten vibes, not an LED for miles, thank god. read more

This is the second time I've been to Houston's and I love it. I highly recommend the Wood Grilled Rib-Eye. One of the best steaks I've had and it is a great deal considering the portion size to the price. For my future self, remember to cut the steak in half and start from the middle! The juiciest/fattiest part is in the middle so as you end up on the side, the favor of the less juicy part gets balanced out allowing it to be an overall, amazing meal. I tried the black bean and rice since I wanted a healthier option than fries and it was delicious! I would've gotten the baked potato like I had before but that is only available after 4pm. The crab cakes were delicious too, however quite pricey. If budget is a consideration, just go for the rib eye! I tried to the Hawaiian before but pineapple with steak just too much for me. Let the waiter know and they'll let you replace your order. Houston is an amazing place and I'll definitely be coming back to fulfill any steak appetite. read more

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you just have to come here, whether it's for a birthday, anniversary, or a nice dinner with your family! the service, food, and ambiance is always perfect. i do recommend making a reservation or you'll typically have to wait 1.5 hours. it is a worthwhile wait though because the quality of food is amazing!! i never thought salad could be so good until i had their traditional salad with thousand island - the perfect crunch with the BEST croutons that feel like pillows of mochi you can't go wrong with the hawaiian ribeye - it's so juicy and sweet, and i recommend getting it with the loaded baked potato. finish your meal off with the apple cobbler no matter how full you are! it was my childhood favorite, and even now i always crave it! read more

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Honestly, HOUSTONS doesn't need a yelp. They're too busy being... BUSY with loyal (and new) folks because their servers are elite, the food is AMAZING and the consistency brings people back again and again. Honestly probably.... my fave restaurant for these reasons. Other establishments need to study HOUSTONS to understand hospitality, quality and customer service. read more

Used to go frequently, but as of late it's a joke trying to get ANY reservation! Try for a 6pm, 7pm, 8pm and maybe get an 3pm or 8:45pm? No thanks.....Done read more

'Manager' Albert Luna refused to sit my family after he put us on the list and made us wait 50 minutes. He told us he could not give us a table and go find another restaurant. We believe this is racially motivated, as other families who arrived after us were being sit with no problem. Albert Luna, do better. read more

Good service very quick and everyone that works there is very nice. Food is delicious and it's out quickly I love the dim and decor inside the restaurant read more

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Great food and great service! The traditional salad with bleu cheese was fresh, though I wish the menu mentioned that it doesn't include egg with that dressing. The chicken sandwich is always my favorite, crispy chicken, fresh bread, and consistently delicious. Our waiter was friendly, attentive, and provided excellent service. We'll definitely keep coming back, just wish they still had the artichoke appetizer available. read more

Very good customer service specially Jamal our server was amazing!!! Beautiful ambiance Delicious food! Highly recommended read more

Houston's Restaurant - Chicken sandwich and trout - Steakhouses Near Me - Pasadena, California

I have been a loyal customer of Houston's Pasadena for many years and dine here four to five times a week. I've always loved the food, service, and atmosphere, which is why this experience was so disappointing. During my visit on July 2, 2026, I asked another guest if they would mind moving over one seat to accommodate my party--but only after receiving approval from a manager, Katherine. The guest agreed without any issue. A short time later, General Manager Jourdan approached me in what I felt was an aggressive and confrontational manner. She raised her voice, stood directly in my personal space, and spoke to me in a way that I found intimidating and disrespectful. If there had been a misunderstanding about the seating arrangement, I would have gladly complied had it been explained to me respectfully. Unfortunately, this was not my first unpleasant interaction with Jourdan. On another occasion, I received an explanation about children sitting at the bar that conflicted with what my girlfriend had previously been told regarding her son. The inconsistent application of policies, combined with my recent experience, left me questioning the level of customer service and professionalism at this location. I continue to believe Houston's serves excellent food, and the staff has generally been outstanding. However, the way I was treated by the General Manager did not reflect the hospitality I have come to expect from this restaurant. I hope Houston's takes customer feedback seriously and addresses these concerns so that every guest is treated with courtesy, professionalism, and respect. read more

Houston's is like that "good looking" and comfortably "wealthy" stuck up person you know who thinks they're too good for everyone. The food is incredible, the ambiance perfectly romantic but all that is completely and utterly ruined by a snobby, rude, entitled "first class on the Titanic" esque mentality. So when a restaurant gets this cocky and believes itself too good for its own guests, well then it's no longer an enjoyable meal and dining experience. Picture the scene from Ferris Bueller's Day Off where they walk into the fancy Chez Quis restaurant and the snooty host, Maitre D', looks down on Mr Bueller as "Abe Froman" the sausage King of Chicago because he doesn't "fit the bill" and you get a good idea of how things go and how staff and waiting runs is at Houston's. So then the question you're left asking is, who's going down with that ship? Not me read more

Loved this place it was so good!!!, I recommend you get reservations to this place, I didn't and had to wait a 2 hour wait on Saturday night but it was well worth it. You won't regret this spot. read more

Jordan, the GM @ Houston's Pasadena, lacks customer service skills, and effective communication abilities. Jordan could learn a lot from Marissa, the GM of R+D. Hopefully, Houston's will get Jordan the training that she needs to be a better GM. read more

Classy, low-lit vibe at this restaurant. Casual yet also a little fancy. The servers deliver excellent service. All the food tasted fresh and made to order, worth the higher prices. However, minus 1 star because if everything is at a higher price point, shouldn't refills for drinks be included? Kind of cheap, just saying. I ordered a Shirley Temple and to my dismay there are no refills included. Other than that, a nice restaurant in Pasadena worth trying. Parking lot is a tad small for how big the restaurant is, but I believe there is also parking around the corner in a parking garage. read more

Houston's Restaurant - Rainbow Roll. - Steakhouses Near Me - Pasadena, California

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My absolute FAVORITE restaurant! Oh how I love Houston's! The food, service, and ambiance of this entire location are always top notch and never disappoint. We had a reservation at 1:45 on a Thursday and ordered a small appetizer (bread--so delicious!) & our entrees! We both got the ribs (my absolute favorite! My friend got the regular order no modifications meanwhile I subbed the coleslaw for extra fries. So good! I'll never stop comin there! read more

Houston's Restaurant - Barbecue Ribs - Steakhouses Near Me - Pasadena, California

My boyfriend surprised me with a lunch reservation for Valentine's Day! We had mentioned several times to make our way here but getting a reservation can be tough. There's a good amount of bar seating but looks like it could fill up quick. The ambiance was perfect for a date or for a nice dinner celebration. We were quickly seated and were delighted to hear the grilled artichokes were just brought back for the season--a must try! They were seasoned and cooked to perfection, which complimented will with the dipping sauce. I had the Scottish salmon which was cooked beautifully and topped with a decadent sauce; the Parmesan on the broccoli was a nice touch. My boyfriend thoroughly enjoyed the fall-off-the-bone ribs! And the cocktails!! Excellent flavor profiles and mixed flawlessly. Be sure to get the goat cheese olives with your dirty martini. read more

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We had the absolute worst service we've ever experienced at the Houston's Pasadena location today. We are very loyal Houston's customers and regularly travel to different locations because we usually have such great experiences, so today was incredibly disappointing. We sat at the bar and waited about 15 minutes before anyone took our order. We ordered sushi and were only given one soy sauce dish to share. We asked for a second dish, but it wasn't brought until after we had already finished eating our sushi another 15+ minute wait. I also asked multiple times for a drink refill, and each request took an extremely long time. Our bartender/server showed no sense of urgency throughout the entire meal. We also both ordered soup and specifically requested extra cabbage and radishes, but neither request was done. Both soups were also freezing cold. After we left, we called the restaurant simply to let the manager know about our experience. We weren't looking for a refund or any compensation we just wanted to provide feedback because the restaurant wasn't even busy when we visited, and the level of service was unacceptable. Unfortunately, speaking with the manager, Jourdan Mor, made the experience even worse. Rather than listening to our concerns, she repeatedly insisted that it was our fault for not saying something while we were still in the restaurant. We explained that we were only calling to share feedback so the issue could be addressed, but she continued repeating herself. At the end of the call, she sat in complete silence for over a minute. When we finally asked if she was still on the line, she replied, "Yes, but I don't have anything else to say." That response was incredibly unprofessional and showed a complete lack of concern for loyal customers. The poor service from our server was disappointing enough, but the manager's dismissive attitude ensured we will never return to the Pasadena location. Jordyn would greatly benefit from additional customer service and leadership training. read more

Houston's in Pasadena never disappoints! From the moment you walk in, the ambiance is warm, inviting, and consistently one of our favorite places for a great dinner. A special shout-out to our server, Adrian. He was genuinely friendly, attentive, and made us feel welcome throughout the entire meal. His positive attitude and excellent service made our dinner experience even more enjoyable. read more

I rarely write reviews, but my experience at Houston's in Pasadena--specifically with General Manager Sean Martin--was so bad it honestly felt necessary. Sean was, without exaggeration, one of the most rude, condescending, and unprofessional people I've ever encountered in a hospitality setting. From the moment he approached the situation, his tone was terse, abrupt, and dismissive. There was zero attempt to listen, zero effort to de-escalate, and absolutely no sense that he cared about the customer experience. It was the kind of interaction where you walk away thinking, how is this person leading a restaurant? Hospitality requires empathy, composure, and basic respect--none of which were demonstrated. Instead of resolving anything, he made the situation worse with an attitude that felt more defensive and self-serving than solution-oriented. At the end of the day, this is customer service. Guests are choosing to spend their time and money here. When the General Manager treats people like an inconvenience rather than valued customers, it reflects poorly on the entire establishment. Houston's has built a reputation for consistency and quality, but leadership matters--and based on this experience, there's a serious disconnect. I won't be returning. read more

We went to Houston's on a Tuesday night in July. It was absolutely packed and we had to wait about 15 minutes despite having a reservation, though the bar was open. We got the spinach and artichoke dip, the french dip, and the chicken sandwich. All of the food was super solid, I'd say my personal favorite was the chicken sandwich. The vibe felt like there were a lot of coworkers there grabbing drinks after work, however that totally could have just been the date and time we went. All in all it was a great meal, and would likely come again! read more

This restaurant sets the standard for excellence, they have the best service ever, and have some of the best food in the city. The food is always cooked perfectly and always fresh. We love the sushi, the burger, and the chicken sandwich however everything on the menu is absolutely delicious. Excellent quality ingredients. Ambiance is great too. Our server Carmen was amazing, attentive and she had a contagious smile. Best customer service in the industry. Do not leave without having the Apple cobbler you will thank me later :) read more

My family and I had a very disappointing experience at Houston's in Pasadena. We made a reservation for 4 and upon arrival let them know our party was actually 5. We were told there would be a wait, which we understood. After waiting about an hour, we were seated only to then be told we would not be served after already being at the table. At that point, my family was left sitting there while I was told they wouldn't be able to accommodate us after all. When I asked to speak to a manager, I was told by Jourdan Mor, who identified herself as the General Manager, that there was nothing that could be done. No effort was made to resolve the situation or offer any alternative. It's one thing to enforce a policy, but seating a family and then refusing service afterward is unprofessional and embarrassing. The lack of communication and basic customer service was unacceptable. I expected much better from a Hillstone Group restaurant. read more

my boyfriend took me here last year for the first time and I think we went 4 times in 2 weeks after that because of how delicious it is. I am going to be a repeat customer for a long while!! the service is fantastic! they literally will come and bring you a chilled martini glass every so often so your drink stays chilled ... now that's great service. I always get a dirty martini ( theirs is my favorite of all time) and me and my man split the filet and the pan fried sole and split them and it's the same great quality every time. I would recommend caking a reservation a week at least in advance because man on man this place gets PACKED. if you are just walking in no worries, you can grab a drink at the bar and sit outside on the patio while you wait for your reservation which is awesome because they have a stunning koi pond out front. the whole restaurant is very romantic and dark which I love read more

My wife and come to Houston's every two to three months. The food is always very good and the service outstanding. Tonight however everything was especially nice. My wife and were on a date night and we had the crab cakes and ribs all of which was amazing. But our waitress Angelica went above and beyond. She did not miss a beat and took care of everything before we could ask. Thank you Angelica for making our date night extra special. You were remarkable!!! read more

DO NOT WASTE YOUR TIME COMING HERE IF YOU DON'T HAVE A RESERVATION (SPECIFICALLY ON A SAT NIGHT) We checked in at 8:15 party of 2 the host quoted 1 hour and 45 min.. it was 9:50 and we still hadn't received a text about our table being ready and the restaurant closes at 10pm! Saturday night date night is ruined all because the hostess couldn't be transparent and simply say they couldn't accommodate us! It's so unfortunate because how were they going to serve anyone after 9:50 pm ? The worst part was, We never received a text that our table was ever ready. DO BETTER Houston's! Be honest with your guests instead of wasting there time and making ppl wait the entire wait time only to never get called!!! Not okay! By the time we looked for other restaurants they were all closed. I get you guys are busy however agreeing to take my name down for the waitlist and never texting me for my table is unacceptable! Date night RUINED! read more

Food is good service is nice Ambiance is also nice I only wish there could be an outdoor space where we could enjoy the nice spring summer weather ! While having the good time read more

Houston's Restaurant - Coconut Shrimp Roll - Steakhouses Near Me - Pasadena, California

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The service is" a well oiled machine"...I love the look. Low lighting soft music and loud conversations in the background. The food is always consistent and delicious. read more

Houston's Restaurant - Bar - Steakhouses Near Me - Pasadena, California

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Outstanding service! We had a reservation but had to wait . A little frustrated. But they made up for it. The minute they seated us the manager , Katherine greeted us at our table. Apologized for the wait. Had a complimentary spinach dip brought to our table and bought us a round of cocktails. Talk about impeccable service. 5 stars all the way. This is why we keep Coming back !!!! read more

Great food, good atmosphere and good service. Each time I visit I leave satisfied. Also, free and off street parking.

I've been coming here for about 8 years now. Always excellent service, great atmosphere and vibe, and the food never fails. Very consistent, perfection with almost everything including drinks. I highly recommend to eat Hawaiian ribeye, famous prime rib dip and the crispy chicken sandwich all amazing. For an appetizer definitely the spinach artichoke dip & the grilled artichokes are to die for both chef's kiss and for dessert I always go with apple crisp w/ walnuts and ice cream can't go wrong. My favorite restaurant. read more

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It's always great. I love the Hawaiian rib eye and the artichoke when it is in season. The staff is too notch. Get a reservation early as they always have a wait... read more

The Hawaiian ribeye flavor is on point, but 80% was fat which was dissatisfying. If this steak was edible, I'd definitely be able to recommend it. Until then I'm not sure it's worth the price. Hopefully they can step it up with the quality of their ribeye because it's an amazing flavor. The artichoke and the key lime pie were both amazing, and definitely recommend those items. Maybe I got a bad cut? Perhaps I'll go back to try it again and hopefully have better luck with the Hawaiian ribeye.. read more

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We went here after the World Cup Final, expecting to celebrate with our family. Instead, shortly after being seated, we were harassed by one of their many rude and utterly useless managers because my son was wearing his favorite player's national team jersey. The most absurd part? We had already waited nearly an hour to be seated, and not a single employee said a word about his jersey the entire time. Only after we'd invested all that time did management suddenly decide it was a problem. Apparently, this place's idea of hospitality is having corporate buffoons hassle a kid over a soccer jersey. There was no visible dress-code signage anywhere, and plenty of other customers were wearing casual shorts and T-shirts. Yet somehow my son's jersey triggered a full-blown managerial crisis. The imbecile manager actually insisted that he cover the jersey with a jacket. Keep in mind, it was around 90 degrees outside when we arrived. Who carries a jacket in that kind of heat just in case a glorified chain restaurant decides a teenager's soccer jersey violates an unwritten rule? The interaction only got worse. After one rude, dim-witted manager kept pressing the issue, I told him to leave our table, but he continued repeating the same demands. Instead of de-escalating the situation, an even more clueless manager arrived and carried on the confrontation. It was like watching two corporate buffoons take turns enforcing a rule that was never posted and apparently had not mattered during the hour we waited. At that point, we left, walked a short distance to Arroyo Chop House, and were welcomed without a single comment about my son's jersey. Imagine that, actual hospitality instead of self-important rule enforcement. This place carries itself like it's some exclusive, Michelin-star-worthy restaurant when, in reality, it's an overpriced, glorified Sizzler with a superiority complex. Inconsistent, overpriced food, pretentious attitudes, and incompetent management make for a thoroughly underwhelming experience. They seem far more interested in policing customers than delivering the hospitality or dining experience they pretend to offer. If your idea of dining out is waiting an hour for a table only to have the buffoon brigade harass your family over a teenager's soccer jersey, this is the place for you. Everyone else should spend their money somewhere that understands the difference between hospitality and harassment. read more

Last night my fiancée and I came here expecting a great night with good food and a great atmosphere. Unfortunately, it turned into one of the worst dining experiences we've ever had. About four hours after leaving the restaurant, around 2:00 AM, we both became violently ill. We spent the entire night vomiting and got no sleep. As I'm writing this, it's 1:40 PM the following day, and we're sitting in urgent care because the vomiting hasn't stopped. We called the restaurant to let them know what happened, hoping they would show some concern and help make the situation right. Instead, we were told the incident "has to be investigated" before anything could be done, and we were denied a refund. I understand that restaurants need to investigate reports of foodborne illness, and I'm not asking anyone to assume guilt without looking into it. But when two people who shared the same meal become sick within hours of eating there, the response should start with empathy and concern for the customers' well-being. Instead, it felt like we were being brushed off. It left us wondering what exactly needed to be "investigated" before anyone could even acknowledge what we were going through. The one bright spot of the evening was our waitress. She was friendly, attentive, and did an excellent job. This review is not a reflection of her service. A restaurant's top priority should be providing guests with a safe, enjoyable dining experience. When something appears to go seriously wrong, customer care should be just as important as the investigation itself. Unfortunately, that wasn't our experience. We're now dealing with medical bills, a completely ruined night, and an entire day lost because of this experience. The least the restaurant could have done was show genuine concern and stand behind the experience they provided. read more

I was having a great rime until a racist chef decided to make rooms for "other" customers. Everyone was great except for one of the chefs. For whatever reason, he came over and asked that we give up seats to the next party. There were plenty of parties who sat down at the bar after we did. But he targeted the only Asians at the bar. I asked if we need to order more food or were being loud. Both no. Just wanted us to sit outside on the patio. We complied and within next 30 minutes, he came around amd said that we were cut off amd asked to leave. We spent over $300 in food and drinks. Didn't bother anyone. But strangely asked to move then leave. The only Asians at the bar. This was, unfortunately, my brother's first experience faciing raicism. Thank you Houstons for making an unforgettable night and reminding us that racist people and establishments still exist. read more