If your looking for tech support / PC repair go to Hi-Tek these guys are the go to guys. I recommend you take your PCs or devices here before any others. *specially Best Buy read more

Sorry it took me so long to update this review, Hi-Tek Solutions team. I just want to say thank you for the patience and thank you for the amazing build. I love the machine and have enjoyed it since day one. Anyone with questions or concerns about PC, I've sent them your way. Thank you! read more

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Customer Service is 5/5. They updated me regarding my computer frequently. My only thing is that there were some fees not mentioned initially like for a custom built PC. But otherwise pretty transparent with. The main reason i brought my computer was crashing and they did a stress test for everything and they told me everything is doing really good. And the issue was my operating system. Theyre giving me 30 day warranty for it if it happens again. read more

Hi-Tek Solutions - They did deep cleaning and i'm very happy how it came out. - Data Recovery Near Me - Downey, California

Everyone here is so amazing. I've been going to Edgar for many years now. Each time he is professional, honest, and completes the job in a timely manner. He guarantees all of his products. One of my subscriptions got deleted somehow. The team advised me to bring it in asap. My device is back up and running. Thank you again for all that you do. Marie read more

Amazing service, took my PC to upgrade my processor. The cleaning service is amazing and the staff is really professional and helpful.

If I could leave 0 stars I would. One of the worst experiences I've ever had. I went to get a quote in person, they gave me a $500 quote for a cracked screen and replacement of some of the keyboard squares. I spoke to Angel who said it would take around 1-2 weeks once I paid the deductible. So I paid it the same day they sent it to me. 3 weeks pass and I've heard nothing from their end, so I call and they say that they had received the wrong part. Angel again said that they had ordered the replacement part already and they should get it soon. I waited another week, and again I don't hear back from anyone, not by phone or email. I called and spoke to angel again who said that the part was coming from overseas and it might take a month. I asked if he had a tracking number and he had said that the company hadn't sent it yet. I then came here and started reading reviews and quickly realized that "it's coming from overseas" was their excuse for everything. I asked for my laptop back, it had now been almost 2 months and they had done nothing to it. This was July 20th or so, and I'm now writing this review August 10th and I have yet to receive my refund!!! I would completely stay away from them!! read more

I have used them for my personal equipment, flawless. Yesterday my work tower would not power up. They repaired in one day and very cost effective. Great people read more

I took my custom PC in for some software issues and they took great care of me. They diagnosed the problem the very next day and called me to provide me with updates. I highly recommend this place for all your computer needs. read more

My little silver MacBook Pro stuck it out with me for nearly seven years, running all kinds of Adobe software, traveling to various cafes, before it began giving me problems. It worked so well for so long that I didn't bother to back anything up. (Bad idea, folks). Suddenly, my computer wouldn't stay on for longer than 2 minutes before shutting itself down. Apple couldn't fix it, so I tried daily to get my external hard drive to connect in order to back it up via Time Machine. No luck! Enter HiTek Solutions. I reached out to them to back up my data since Apple said my old MacBook was kaput, and from the moment I spoke with Edgar I felt at ease and trusted these guys. For $69 and less than a week's time, they pulled all my data off and transferred it to my Passport. Each person I spoke to (there were three) were patient and understanding. I value that sooooo much! Like, customer service was on 10. When I came to pick up my computer, they even let me check my files to ensure they got everything. It was a simple, efficient exchange. The pricing was up front and there were no surprises. I would totally use them again if needed but I hope I don't need them ya know lol. read more

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Big THANKS to the technicians at Hi-Tek Solutions. Brought my laptop in for service due to performance issues, add memory, and replace the battery. A complete diagnostic on the system revealed the hard drive was faulty and degrading the performance on start up. Hard drive was replaced as well the memory upgrade and battery. I'm extremely satisfied, my laptop performs better than when I purchased it. Start-up now takes seconds to complete. The cost of repair beats buying a new laptop. Hi-Tek Solutions is top notch and if you experiencing computer issues I highly recommend giving them a shot to fix the issue. Thanks again guys read more

This company went over and beyond to fix my son's computer . They were professional and honest with me about the problem with the computer. And explained the pros and cons I would definitely recommend Hi tek solutions for computer repair read more

I brought my desktop once I received a virus notification. They're truly professional and worth every penny. Speedy service and great customer service. Not expensive and very reliable. Highly recommend. read more

I had an issue with my computer where it would turn off on me out of nowhere. It was so frustrating as I couldn't get any of my work done or play any of my games. I took it into Hi-Tek Solutions and they did an amazing job at fixing the issue. I recommend them to anyone who's having computer problems. Very professional and knowledgeable. read more

They're very honest and helpful, they make sure to explain the problems in the most simplest ways where even I can explain it to another person. I will always appreciate the honest work and hospitality that they provide. Will be coming here to make future upgrades to my pc or if it ever has problems. read more

They did an amazing job on my 20 year old Mac .G4 tower I would definitely recommend them !

Everyone there is very knowledgeable and friendly. They all effectively communicate and will keep you updated through the process. They also offer payment plans through Afterpay BUT you have to get accepted through the Afterpay website first. I will recommend them to anyone with technical issues!! read more

Went here to get my pc fixed and got it back fast and quick, kept me updated, and overall just a good place to get repairs !

Hi Tek helped me build my first gaming PC 7 years ago and i had no issues for the past 7 years with it. I decided to upgrade my build myself in 2024 but started running into a multitude of issues until at one point, my pc would no longer boot. I took it to Hi Tek and they were able to fix my PC in about 1 week. The team was great at keeping myself updated on the progress of the repair (I believe my tech's name was charlie). Edgar was also very helpful and friendly. He showed a lot of patience when I first came in to explain my issues and thanked me for being a return customer. They were able to diagnose the main source of my issues which consisted of a bad set of ram sticks and corrupted Windows on my hard drives. I thought the 1 week turnaround time was fair since they had to order a new set of ram. Overall a great experience and my PC is up and running playing games right now with no issues so far. I said it 7 years ago and will say it again, HIGHLY RECOMMEND this place for your pc repair needs! read more

Sergio did an incredible job on my PC. I went in for a motherboard swap as some of my outlets on the board weren't working anymore being that I've had it for over 4 years. They did an amazing job with my PC, cleaned it up, wire organizing and got it done within a week at a unbeatable price. This was incredible work as I don't have the time to do it myself finding a trusted place is invaluable. I've already recommended Hi tek solutions to friends of mine and will be back to upgrade the RAM and my GPU later this year!!! read more

amazing experience they took my pc right in and diagnosed it within 3 days out of the 4 days diagnostic period. they also allow you to take your own parts to your pc which we did and they had my pc back to me within a week of me taking it in! great place i highly recommend, customer service was great as well. read more

An absolute waste of time. I brought in my defective EVGA 3070 graphics card for them to diagnose the issue and see what repairs can be made. I mentioned that the manufacturer and system integrator warranty have expired, so that they are free to disassemble it for diagnosis and repair. In the beginning, I was happy to hear that they would replace any defective surface mounted devices and then eventually stress test it with FurMark, among other things, but instead I was kept out of the loop when I waited for several weeks with no progress on the job. Every time I called for an update, I was only told to wait another week. When I gave up on their ability to fix this, I showed up at their store again to get my device back, and I was surprised to see that they had not taken it apart for diagnosis when they said they would weeks earlier (shown by the intact warranty seals). When I confronted them about this, they kept saying how they did not get a response from some kind of vendor for some reason, which I found hard to believe because they would not have known which parts to buy since they did not know which parts needed replacement. I brought it to another repair shop and they were immediately able to find the problem (the GPU processor chip had a broken corner), and found that it is impossible to repair. TL;DR: Their standard diagnosis was four days, I ended up giving them five weeks and they broke their promises by doing nothing. read more

I wanted to right a positive review as a thank you for the great service I received from Hi-Tel Solutions. I went there to get an estimate of repairs for an older Kindle I wanted to repair for a friend of mine. I met with Cris and she was very kind and helpful. She explained to me that it would be a $50.00 refundable deposit to diagnose the issue with the device. She then explained that if I wanted to proceed with the repairs, that same $50.00 would go towards the final cost of the repair bill. If I DID NOT want to repair the device then the $50.00 deposit would be refunded to me. It was pretty straightforward and understandable. They took about 2 days to diagnose the problem. They called me to explain what they found and what they needed to replace and how much it would cost. I thought it was a fair price and I approved the job to be completed. It took about 6 days to get the call that the device was completed and ready to be picked up. When I finally did the repairs were well done and I paid the final price of $115.00. I want to add an extra note about your initial $50.00 deposit. If you do decide to have your device repaired, they will put that deposit towards your final invoice. My total repairs for the Kindle were $165.00. They deducted the $50.00 deposit and reduced my final bill to $115.00. Not bad for good service and best of all a repaired device. I recommend this business if you need tech repair. Just know what to expect when you turn over your device and ask them for a turnaround time so that you set a fair expectation of when it will be completed. Also, keep in mind that if they have to order replacement parts for your device that this will be a factor in return time so you gotta know this and be patient with their process. Thank you again Hi-Tek Solutions and keep up the great work! read more

I am very disappointed in the final result I took my computer because after 10 minutes of use it would automatically turn off even though I had a full charge I explained to them I had to disconnect the battery and reconnect the battery from my laptop in order for it to power back on I also told them that my left speaker was blown Long story short I was charged $200 for a $29 speaker they also replaced the battery which they said it was the problem I picked up my computer guess what it still doesn't work I have to disconnect the battery by unscrewing the bottom of the laptop and reconnecting to turn on they told me after I paid the $200 that maybe I would have to replace the motherboard which was $600 Long story short I paid $200 to replace a $29 speaker because I got it back the same way I gave it to him By the way what's The point of replacing the battery if that was never the issue they also installed new screws but I have to unscrew it because I have to disconnect and connect the battery so I had to go to Best Buy and try to find a screwdriver for those specialty screws they also told me I would get 30% off when I first took the computer but they never told me it was only labor I was expecting 30% from the complete bill read more

Hi-Tek Solutions - Data Recovery Near Me - Downey, California

I have use there services twice. They are very professional and have very great communication skills. They always call and send emails to give quotes for there service to your computer or harddrive. I would HIGHLY RECOMMEND Hi Tek to service your Software/Harddrive needs. Troy McFarlin read more

First time getting my computer serviced and this store was mentioned to me by a family member. Originally I had my doubts but as soon as I stepped into the store I was reassured that I had made the right decision. All staff members were helpful, especially Edgar, Angel and the receptionist. Edgar had made sure and walked me through the whole process of how everything was going to go down and the work they did to my pc was extremely quick , highly recommended the VIP service if you can . Overall very satisfied with the store and their services that they provided me with. read more

I had started a new pc build for myself and I ran into some problems, the motherboard wasn't detecting the M.2s I had put in. I couldn't figure it out for the life of me. I ended up taking it to Hi-Tek Solutions and within a few days they had it ready for me to pick up and they even overclocked my cpu for me! I'm very thankful for them getting my new gaming rig up and running! read more

Hi-Tek Solutions - Data Recovery Near Me - Downey, California

This business did an amazing work on my computer, I had a couple of projects that I thought were already lost but a friend of mine told me about Hi-Tek and they revived my computer and saved me hours of work on some projects I had started, the customer service is great, Edgar is a professional at what he does, my computer works like brand new. I recommend Hi-Tek 100 percent for your computer needs. Keep up the good work. read more

Edgar was great! Super knowledgeable and helpful when it comes to hardware and the industry in general. Would highly recommend this shop to anyone in need of computer repair or custom PC builds. They listen to the customer and build based on need. A refreshing experience! read more

My son's computer kept crashing and we were able to get it fixed here. Edgar was the one who helped us and he went above and beyond to figure out the cause and get it working again. Thanks again Edgar! I highly recommend Hi-Tek Solutions! read more

I am not the kind of person who writes review but this is something cost me money and time, I would not suggest these people to anyone, I am small business owner self employed I have 2 computers point of sale one of them was giving error 513- Front Chssis fane not detected, so I sent it to them and they charged $104 they did not bother to change the 15 dollar fan but instead put grease in there, it dis jot even last 2 months same issue so I took out the fan myself I know that much about computers and turns out it's bad fan and back sticker was peeled and put grease in there, If I could I would give them zero stars I ordered a fan from Amazon it was $16 dollars and computers runs like new. Please google YouTube the problem before you even think about going to these guys They're rip off.. SECOND week of April it was supposedly fixed by them 1st June it stopped working again. read more

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Highly recommend for all your computer / tablet needs. Fast turnaround time and honest recommendations for repairs. Costs are also reasonable. read more

Last summer, my old iMac decided to completely shut down on me and refused to boot normally. So I took it into Hi-Tek for diagnostic and repair. Apparently, all I needed was a hard drive replacement and they did that with ease and speed! When I say speed, I literally mean I approved the repair and picked up the computer by the end of the day! A week goes by and I notice that the fan was very loud, unlike ever before. I reached back out to Hi-Tek and they took it back in immediately and repaired it for me FREE OF CHARGE (as part of their warranty). What I love most about this spot is not just their ability to diagnose and repair, but the willingness and friendliness of their customer service! Every employee I've interacted with was nothing less than amazing. Thanks Hi-Tek! read more

The staff is well organized and professional. They repair the computers in a timely manner. Most of all they explain in detail what the problem is and how much will it cost to repair. Also, the prices are reasonable. read more

Came in with my desktop build once it was no longer turning on. They did a quick diagnostic and got my PC back to me within their timeline. There was a hiccup that occurred but they addressed it quickly, hence the 5 stars. The pricing is most reasonable and totally would come back in again for my next tech repair needs. read more

Hi I recently brought in my laptop to have it upgraded to windows 10 and loved how awesome there service was to me and very helpful and when I got home and started using it again it was running slow so I contacted hi tek solutions again and purchased a refurbished laptop and highly recommended them for future repairs to my laptop and the staff is amazing and I will definitely refer family members to go there for business Tysm to the amazing staff for there efforts and time helping me out? Sincerely, Michelle newman read more

Hi-Tek Solutions - My purchase from hi tek Solutions - Data Recovery Near Me - Downey, California

Really good, reliable they kept updating me on everything that they did the process on what I aka for and they also gave me the run down in the situation and what can be done. read more

Hi-Tek Solutions - The after when they finish working on it. It came in all dirty and they clean it really good. - Data Recovery Near Me - Downey, California

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They are knowledgeable of the services and friendly. Been here before and this will be my second time

Before sharing my experience with this "business" I want to start off by saying that during these COVID-19 times, I'm a firm believer in helping small business. For that reason, and the "5 star reviews", I decided to fix my 2012 MacBook Pro that had been without operation since last year due to me accidentally spilling wine on the keyboard at this local small business. With that being said, let's start. I am about to share what separates a small business compared to an actual established PROFESSIONAL business such as Apple or Amazon and why in some cases it's best to cough up some extra money & use the latter businesses. CUSTOMER SERVICE. It all started on 4/22/2020 when I first dropped off my laptop for a diagnosis. I paid the extra 39.99 for the "VIP Express" service since I value time. On 4/24/2020 I was called up and was given a diagnosis. I went in and was given a rundown. The cost would come out to be $624.95. I was cool with it. Keep in mind, Apple charges $800 for liquid damage and usually just gives the customer a complete refurbished one. I made the biggest mistake by trying to save myself some money, $175.05, not including taxes, to be exact. On 5/2/2020, the MacBook was ready for pickup. Nice. I pick it up. A couple days later, Tuesday 5/7/2020 to be exact, the MacBook starts beeping when I tried booting it up and that's when this whole nightmare began... On Saturday 5/9/2020 I noticed the laptop was starting to improperly charge. The following day, Sunday 5/10/2020, the laptop stopped charging all together. Tuesday 5/12/2020 I take ANOTHER day off from work with the sole purpose of getting another PROBLEM fixed AGAIN. I explained to them the problem and even left them the new charger I had bought to further prove the issue. Friday 5/15/2020 I get a call, and e-email, explaining to me that the refurbished motherboard it came with had a component in it that was faulty BUT that the MacBook was now able to charge if placed at an angle AND that I was able to pick it up and use it meanwhile the new motherboard came in. COOL. I took a half-day from my other day job and went to pick it up. Another MISTAKE. Same day, I got home and booted up the computer and it was taking about 10-20 minutes to fully boot up. WHAT'S GOING ON? Once it finally booted up, it wouldn't load any programs and would stay stuck with the spinning beach ball. AGHHHH. Next day, Saturday 5/16/2020, I take a full day off from my other day job and explain to them the situation and problem. At this point I'm a little pissed off that I have to keep coming back. At this point I think I actually started losing track of how many times I had to come back. I explain to them how much money I've lost doing business at this place and they said they would take it up with the manager. The most I get back from my time? "$90", or $89.99 to be exact. Thursday 6/4/2020, still no word or update. With all these injustices going on, I got to a point of complete total frustration. I call them about 10-15 minutes before they closed SEVERAL times. I had just checked Yelp what time they were closing and I was still within the time frame. No answer, so I left a voice message. EARLIER that day, I had also sent them an e-mail around 11am explaining to them pretty much what I'm writing in this email but summed up. Around 5PM I start tweeting about my experience because I was just done. Around 8PM, I'm about 10 white claws in by Malibu coast just trying to relax, BUT, I was pretty buzzed. I start tweeting about what I had originally intended to do today 6/5/2020. SPEAK OF THE DEVIL AND THOU SHALL APPEAR Thursday 6/4/2020 8:43PM, HOURS past BUSINESS HOURS, I get a call from "Hi-Tek Solutions". I answer with "Woah, Hi-Tek Solutions, calling past business hours". They caught me at a bad time and clearly did not read my email as to why I did not prefer to call. I'm writing this today, Friday 6/5/2020, for cathartic purposes and most importantly, to advise people to stay away from this place. I can't call it a "business". It's TERRIBLE and SAD! Lol This place lacks professionalism in terms of customer service and apparently labor, too. Don't listen to the "5 star reviews", look at the 1 star reviews and this story doesn't sound any different, just more detailed. Oh, and I'm aware that my MacBook had scratches on the corners but it came returned with another scratch on the back! WHAT THE! You'll find that in other 1 Star reviews as well. $624.95. Incredible. Minus $89.99 of course. Place should be renamed "Lo-Fi Solutions" with a slogan that says "Problems for you". Now that's accurate branding. If you have a MacBook, SAVE YOURSELF PEACE OF MIND AND TIME & TAKE IT TO THE APPLE STORE! It'll cost you less in the long run. read more

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I went and had them replace the bottom panel on my laptop. This is the second time I've gone to them to fix something on my laptop and they've always been speedy, professional, and do a great job read more

I went to this spot bc the original spot i was supposed to go was closed or something , so i stopped by to see what's up , i explained to the person helping me what issues i had with my pc and what i wanted , they ram a diagnostic to make sure the problem i was having was the actual problem , took em 4 days but they can get it done faster ; after the diagnostic was done , they ordered my replacement motherboard and i asked them to upgrade my RAM they Estimated 2 weeks to have it fixed but it was ready in 5 business days PC is as good as new , even better !! would recommend! they even let me spin a wheel and i got 30% off pretty cool read more

Hi-Tek Solutions - PC with upgraded 32gbs of RAM and replacement Motherboard - Data Recovery Near Me - Downey, California

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