I wanted to share a disappointing experience I had at this salon yesterday. I came in for a consultation, and right from the start I knew this was not going to go well. There was one other woman waiting, and when the stylist called out my name, instead of looking at the both of us, she only looked at the other woman, who was white. It appeared that she was hoping that was her client, instead of me, a minority. When I sat in her chair, I explained what I was wanting to have done. I stated that I know my hair is damaged, and has breakage, as I didn't want to hear any comments. She still pointed this out and also said right away that my hair was too light for me. Now I had my hair done like this on purpose because I wanted this color, it was not a high school experiment gone wrong. I tried to downplay her comment by stating that I know not everyone likes this color, but I love it. She then paused and said condescendingly, well, if you like it that's all that matters. I should have got up and walked out after that, but unfortunately I stayed.
I explained to her that I have had balayages done for the last eight years by only two stylists. The last time I saw my regular stylist I had all my hair lightened for the first time. She apparently still wasn't listening to me,and said, oh this isn't a balayage. Ok, I had already said that my last appointment I had all my hair lightened, but whatever. I then explained that when I have my balayages done, it takes the stylists anywhere from 8 to 12 hours, mostly because of the foils and the lift. She seemed like she didn't believe me, or that I was making this up, or that the professional stylists I had seen didn't know what they were doing. So she suggested to do a small part of my hair to see how long it would take. I think she really wanted to do this to prove me wrong and that she was right.
After she sat me under the dryer, I was getting more and more heated, literally and figuratively, she checked back after 5 minutes. I said I would be shocked if it would be this color already. She said she was checking it, but that it was lifting. She checked back two more times, and took a picture to show it did lift, not to the color that I wanted, but to show it didn't take as much time. I guess the combined 60 years of experience that the two stylists I had been seeing meant nothing, and she knew everything.
When I got back to the chair, she showed me other options for my hair. At his point, I just wanted to walk out. But I understand that's how it is with her generation, entitled and that they are right about everything. Towards the end, she kept asking if I had any questions, and I just said no. But in my head, my answer was no, because I know everything I need to know about you. read more